(最新)培訓西餐英語English for Western food new

1、 content table 目 錄lesson 1 taking a reservation(1) 接受預定lesson 2 greeting & seating(6) 問候 & 安排就座lesson 3 taking orders(9) 點單lesson 4 recommending a dish.(13) 推薦菜品lesson 5 serving the food(16) 上菜lesson 6 clearing the table(17) 清理桌面lesson 7 handling complaints(19) 處理投訴lesson 8 checking the bill(23) 確認帳

2、單lesson 9 showing directions(26) 指引lesson 10 common words in f & b .(32) 餐飲常用單詞lesson onetaking a reservation 接受預訂詞匯 words & expressions how many 多少 spell 拼讀 quarter 一刻鐘half 一半book/booking 預定correct 正確的change 改變cancel 取消15 minutes past eight8點15分15 minutes to eight8點45分基本句型 basic sentencesv can i he

3、lp you? 有什么可以幫到您?v what day, please? 請問是哪天？v what time, please?請問是什么時間？v for how many?一行幾位？v could i have the name, please?請問怎么稱呼您？v could you spell that, please?您可以拼讀一下嗎？v id like to make a reservation/booking, please.我打算預定。v can i change it to我可以改到有用的句子 useful sentencesv good morning (afternoon, e

4、vening), mountain cafe, may i help you? 早上好（下午好、晚上好），山景閣，有什么需要幫忙？v how many persons are there in your party? (a table for four/ five/ eight) 請問您需要訂幾人臺？（四位、五位、八位） v when will you arrive (at the restaurant) / here? 請問您大概什么時間到達本餐廳？v may i know your name? how to spell it? 請問您貴姓？怎么寫呢？v may i have your te

5、lephone number, please? 可以留下您的聯(lián)系電話嗎？v is there anything special that we need prepare (in advance) / earlier? (e.g. birthday cake/ wine) 有什么特別的事物需要我們提前準備的嗎？如生日蛋糕、紅酒等）對話conversations dialogue one: phone reservation 對話一：電話預定e=employeec=customere: good afternoon, mountain cafe. can i help you? 中午好，山景閣。請

6、問有什么可以幫到您？ c: id like to book a table, please.我想預定餐位。e: certainly, sir. for what day, please?好的，先生。請問您預定哪一天的？c: for this evening. 今晚。e: at what time? 幾點鐘？c: 8 oclock(eight), please. 8點鐘。e: and for how many people? 一行幾位？c: four. 四位。e: could i have the name, please? 請問怎么稱呼您？c: manning. manning.e: coul

7、d you spell that, please? 可以拼讀您的名字嗎？c: of course. m-a-double n-i-n-g. 可以。m-a-兩個n-i-n-ge: thank you, sir. ill just confirm your booking: a table for four at 8 oclock this evening. is that correct? 謝謝您，先生。我現(xiàn)在確認您的預定信息： 您預定今晚8點鐘的一張4人臺， 是這樣的嗎？c: yes, it is. thank you. 是的。謝謝。e: thank you and good afternoo

8、n, sir. 謝謝您，再次祝您下午愉快，先生。 dialogue two: changing reservations對話二：更改預定e=employeec=customere: good morning, mountain cafe. can i help you? 早上好，山景閣。請問有什么可以幫到您？c: good morning. i have a booking for friday lunch. can i change it to saturday? 早上好。我之前預定的是周五的午餐。我可以更改到周六嗎？e: certainly madam. can i have the na

9、me? 當然可以，小姐。請您告訴我您的姓名，可以嗎？c: murray. murray。e: can you spell that, please? 您可以拼讀您的名字嗎？c: m-u-double r-a-y. m-u-兩個 r-a-y。e: ah, yes. murray for four people at 12:30. 是這樣的。您預定的是中午12：30的四人臺。c: thats right. 是這樣的。e: i will change your booking to saturday then. the same time? 我會把您的預定更改到周六。一樣的時間嗎？c: yes, p

10、lease. four people at 12:30. thank you. 是的。四個人，中午12：30。謝謝。e: youre welcome. 不用謝。e: good evening, mountain cafe. can i help you? 晚上好，山景閣。請問有什么可以幫到您？c: good evening. id like to change my booking, please. 晚上好。我想更改我的預定。e: for this evening, sir? 是今晚的嗎？先生。c: yes. 是的。e: can i have the name, please? 請問怎么稱呼您

11、？c: boswell. boswell。e: ah yes. mr. boswell. a table for two at 7 oclock. 是的。mr. boswell。今晚7點鐘2人的餐位。c: thats right but id like to come later, please8 oclock. 是的，但我想來晚點，改在8點。e: certainly, sir. i will change your booking to 8 oclock. 當然可以，先生。我將把您的預定改在8點。c: and id like to change the number of people, t

12、oo. 我還想改一下預定的人數(shù)。e: yes, sir? 好的，改成幾位哪？c: six people, not two. is that all right? 6位，不是2位?？梢詥?？e: yes, sir. thats not a problem. let me confirm your reservation: a table for six at 8 oclock this evening for boswell. 好的，先生。沒問題。我現(xiàn)在確認您的預定信息：boswell先生，您要預定今晚 8點鐘6人臺的餐飲服務。c: correct. thank you so much. 是這樣的

13、。非常感謝。e: youre very welcome. see you at 8 oclock. 您太客氣了。8點見。輪到你了role play time: at noon characters: mr. johnny & a waitress scene: mr. johnny would like to reserve a table by the window for 2 persons at 7 p.m. tonight, as he wanted to celebrate his girlfriends birthday.may i help you? how may i help

14、 you? what can i do for you? id like to may i certainly. pleasebeautiful words can make the world different.lesson two greeting & seating 問候和引領單詞 & 詞組words & expressionsreservation /reserve預訂non-smoking area 非吸煙區(qū)fully booked客滿at the moment/right now現(xiàn)在、此刻迎賓（注意，服務人員永遠帶微笑迎客）greeting1. good morning /eve

15、ning /hello, how are you? 早上好（晚上好等）或您好！2. long time no see, how are you?很久不見，近來可好？3. staff: how many persons? smoking-area? this way please. 請問幾位？請問吸煙嗎？這邊請。guest: a party for five. 五位。five persons. im looking for my friends. 我在找我的朋友。could you show me the menu first? 你可以先讓我看一下菜牌嗎？i want to order a xx

16、 to take away. 我想打包一份xx。4. may i have the morning paper? 我可以看早報嗎？5. do you have todays paper? 我可以看今天的報紙嗎？6. do you have breakfast coupon? 請問您有早餐券嗎？7. this is breakfast coupon. it can only used at breakfast time. 這是早餐券，只能在早餐時間使用。8. this is breakfast buffet coupon. it can only used to have buffet. 這是早

17、餐自助餐券，只能用于吃自助餐。9. you can have a seat and wait for your friend. 您可以先坐一下等您的朋友。要求客人等候 asking the guests to wait1. sorry sir/ madam. all our tables are taken at the moment. would you mind waiting in the lobby? may i suggest you to go to the chinese restaurant / japanese restaurant / caf royal? 對不起，先生/小

18、姐，我們餐廳現(xiàn)在已經滿座了，暫時沒有座位了，您介不介意在大堂等候呢？ 或者我建議您去別的餐廳（中餐廳、日本餐廳、或御花園）怎么樣？2. may i have your name, sir/ miss? how many persons? im sorry to keep you waiting。 it will take 10 minutes.i hope it will not be too long。 it will take 10 minutes. （如客人愿意等，需記錄客人資料）請問您貴姓？先生/小姐，請問您幾位？我希望不會讓您等 太久，可能需要10分鐘。（問客人資料并記錄，并寫上開始

19、等候的時間，一定分清先后順序）3. sir/ madam, would you mind waiting in the lobby? i will call you when available。 先生/小姐，您可以在外面（大堂）先坐一會，一有位我會立即通知您。4. im sorry. the big tables are fully occupied at the moment. would you mind sitting at this small table? im sorry for the crowd. 對不起，大臺都坐滿了，您不介意坐這張小臺吧？我知道是比較擁擠，真對不起。5.

20、im afraid all our tables are taken. would you mind sharing a table with others? 對不起，現(xiàn)在已經沒位了，您是否介意與其他客人坐一張臺？6. im sorry to have kept you waiting. 對不起讓您久等了。遞菜牌 presenting the menu1. sir/ madam, this is our menu, please take your time. 先生/小姐，這是我們的餐廳的菜牌，請隨便看看。2. would you like something to drink? 首先，要一些

21、什么飲料？對話 conversationsw: good morning, welcome to mountain cafe.早上好。歡迎光臨山景閣。g: good morning. 早上好。 w: how many will be in your party, please?請問您幾位？g: a table for 3, please. 要一張三人臺。w: any preference about the location？您喜歡哪個位置？g: well, by the window, please.那么要一張靠窗的桌子吧。w: follow me, please. i will show

22、you to your table. is it all right?請隨我來。這張桌您看行嗎？g: this one is very good. let s take it.不錯。我們就要這張吧。w: take a seat. here is the menu, what kind of drink would you prefer?請坐。這是菜單，請問要喝點什么？g: do you have ice lemon tea?你們有凍檸茶嗎？w: sure. just a minute, please.當然，請稍等。g: thank you.w: you are welcome. 輪到你了rol

23、e play time: at noon characters: mr. john & a waiter scene: mr. john comes to have a dinner with his wife today. he doesnt make a reservation, but he likes a window table. would you like certainly im afraid take/have a seat would you mind could/wouldbeautiful words can make the world different.lesso

24、n three taking an order 點單準備點單 taking an order1. may i take you order, sir/ miss? 我可以為您點菜了嗎，先生/小姐？2. what would you like to have? 請問您喜歡吃點什么呢，先生/小姐？3. how would you like the food? 請問您希望怎么煮（烹調）呢？4. how would you like your beef? (rare/ medium rare/ medium/medium-well/ well done) 請問您喜歡幾成熟呢，先生/小姐？（一成、三成、

25、五成、七成、全熟）5. which kind of salad dressing would you prefer, french, thousand island, italian sauce or oil and vinegar? 請問您要配什么沙律醬（伴隨沙律），千島汁、法汁、意大利汁、油醋汁？6. what kind of sauce do you want to go with? (steak sauce / red wine sauce / mushroom sauce / black pepper sauce) 請問您要配什么汁？（牛扒汁、紅酒汁、蘑菇汁、黑椒汁）7. would

26、 you like soup / salad / starter before main course? 請問您要不要在吃主菜之前來一份湯、沙律或頭盤呢，先生/小姐。8. would you like dessert, coffee or tea, sir/ miss?請問您還需要一些甜品和咖啡、茶嗎，先生/小姐？9. how would you like your eggs? fried egg, boiled egg, scrambled eggs, omelets, sir/ miss?請問您的雞蛋是需要怎么做？蒸蛋、煮蛋、炒蛋還是奄列呢，先生/小姐？10. how would you

27、like your fried eggs? sunny side up or over easy/ over hard? what would you like to go with the eggs, bacon, sausage or ham? 請問您的煎蛋是要單面或雙面？請問需要配些什么呢？煙肉、香腸或火腿？11. how would you like your boiled egg? soft boiled or hard-boiled? 請問您的煮蛋要幾分鐘（或多長時間），先生/小姐？對話 conversation: dialogue one: taking order 1 對話一：

28、點單1 w: are you ready to order now, sir? 您現(xiàn)在要點菜了嗎，先生？ g: yes, please. 是的。 dialogue two: taking order 2對話二：點單 2w: good evening. may i take your order? 晚會好，現(xiàn)在可以點單嗎？g: can you tell me whether it is cooked in peanut oil or sesame oil because im allergic to peanuts & peanut by-products. 你能告訴我這道菜是用花生油烹飪的還是

29、用芝麻油烹飪的，因為我對花生油和花生制品 過敏。w: i will check with the chef, sir. would you like this dish if it is cooked in sesame oil? 先生，我稍侯和廚師確認一下。如果這道菜是芝麻油烹飪的，你還點這道菜嗎？g: yes, but please make sure there are no peanuts or peanut by-products in it. 是的，但要確保這道菜里沒有花生或花生制品。w: of course, sirin case there is, may i recommen

30、d the hainan chicken rice which is not fried but poached in chicken broth? 當然可以，先生如果是那樣的話，我可以向您推薦海南雞飯，這道菜不是炒的，是在 雞湯中烹飪的。g: yes, that will do just fine 好的，如果是那樣的話，可以。 dialogue three: taking order 3對話三：點單 3w: good afternoon. may i take your order? 中午好?，F(xiàn)在可以點單了嗎？g: yes, please. can you tell me what the

31、soup of the day is? 好的。你能告訴我今天的例湯嗎？w: certainly. the soup of the day is roasted tomato served with our homemade bread. 當然可以。今天的例湯是烤西紅柿湯配家常面包。g: that sounds delicious. ill have one of those & a smoked salmon tartar for my wife, please. 聽起來很美味。我點一份這道菜，請再為我的妻子點一份煙熏三文魚奶油果醬面包。w: yes, sir. thats one roast

32、ed tomato soup & a smoked salmon tartar. anything else, sir? 好的，先生。您要點的是烤西紅柿湯和煙熏三文魚奶油果醬面包。還要點其他的嗎？ 先生。g: yes, a grilled salmon salad for my wife & a club sandwich for me. 是的，再為我的妻子點一份烤三文魚沙拉，我要一份公司三文治。w: would you like french fries or sliced potato with your club sandwich, sir? 您還需要炸薯條或土豆片嗎，先生？g: sli

33、ced potato, please. 土豆片吧。w: certainly, sir. your wife is welcome to the salad bar while i will bring your order soon 好的，先生。您的妻子可以在沙拉吧選擇她點的菜品，我稍侯把您點的菜品送過來。 dialogue four: taking order 4對話四：點單 4w: good evening. may i take your order? 晚上好?，F(xiàn)在可以點單了嗎？g: yes, please. id like the australian tenderloin & the

34、 sirloin. 好的。我要點澳大利亞牛排。w: local or australian sirloin, sir? 本地的還是澳大利亞的牛肉？先生。g: ill try the local, thank you. 本地的吧，謝謝。w: and what sauce would you like? 您想配什么汁？g: the red wine sauce on the tenderloin & the wild mushroom on the sirloin, please. 紅酒汁配腰部嫩肉牛排，野蘑菇汁配上部腰肉牛排。w: certainly, sir. and how would yo

35、u like the meat cooked? 好的，先生。您要幾成熟？g: rare for the tenderloin & medium-rare for the sirloin. 腰部嫩肉的牛排要一成熟的，上部腰肉的牛排要三成熟的。w: and would you like a mixed salad, garden vegetable, french fries, baked potato, sauted potato, gratin potato or buttered spaghetti? 您要不要點沙拉雜燴，有蔬菜，炸薯條，烤薯片，炒土豆，焦黃面包和干酪屑土豆或黃 油意粉？ g

36、: a mixed salad with the tenderloin & a baked potato with the sirloin 沙拉雜燴配腰部嫩肉牛排，烤土豆配上部腰肉牛排。 dialogue five: taking order 5對話五：點單 5w: good evening. may i take your order? 晚上好。現(xiàn)在可以點單了嗎？g: yes, please. a lamb with mint sauce & an australian sirloin steak. 好的。一份烤羊排配薄荷汁和一份澳大利亞牛排。w: and how would you lik

37、e the lamb cooked? 烤羊排要幾成熟的？g: rare, please. 一成熟。w: and the sirloin? 澳大利亞牛排要幾成熟？g: medium-rare with black pepper sauce, please. 三成熟，配黑椒汁。w: and what would you like as side dishes? 您要點什么配菜？g: garden vegetables with the lamb, gratin potatoes with the sirloin 蔬菜配烤羊排，焦黃面包和干酪屑土豆配澳大利亞牛排exerciseif you are

38、a waiter or waitress in a western restaurant, how would you introduce the menu to the guest, please share your idea with your partner in english.beautiful words can make the world different.may i take your order fine with pleasure my pleasure pardon lesson four recommending the dish 推薦菜品推介、推銷 recomm

39、endation v may i suggest our. it tastes good. /its delicious/ tasty. 我可以向您介紹我們的（菜式或雞尾酒）嗎，那挺不錯的。v today soup is today dessert is 今日例湯是（例湯名），今日甜品是v may i suggest 如果不介意的話，我向您介紹（菜名）v may i suggest the most popular. its a kind of traditional food in . its very delicious. i hope you like it. 我向您推薦我們餐廳最出名的

40、（菜名），那是（地方名）傳統(tǒng)的食品，非常美味， 希望您喜歡。v do you want to try, it is very fresh? 今日的（菜名）非常好（新鮮），要不要試試？v would you like drink first? 您在進餐前，要不要先喝點什么？先生/小姐？v would you like to have a look at our drink list or wine list? 您要看看我們的飲品牌或葡萄酒牌嗎？v may i suggest to go with? its tasty. 我可以向您介紹（葡萄酒名）配您的菜，這樣相配搭非常美妙。v what wou

41、ld you like to order? (brandy, wine etc.) 您需要點一些（酒名，如白蘭地、紅酒）嗎？v here is our drink list. which wine do you prefer? 這是我們葡萄酒牌，您喜歡哪種紅酒呢，先生/小姐？v we have excellent wine. 我們有非常好的紅酒，如（紅酒名）v can i tell you about our september promotions? 我可以向您介紹9月份的促銷活動嗎？v may i tell you about our september promotions?我可以向您介

42、紹9月份的促銷活動嗎？v every month we have food & beverage promotions. this month我們每個月都有酒水促銷活動。這個月v you might be interested in our september promotions? a special feature this month is 您也許會對我們9月份的促銷感興趣。這個月的特色是v perhaps youd like to try our wine of the month?也許您想品嘗一下我們本月的特選葡萄酒。v we are promoting special wines

43、this month 本月我們正在推銷比較有特色的葡萄酒v may i suggest one of our wines of the month? 我可以向您建議一款本月的特選葡萄酒嗎？v if you like seafood, our mountain cafe is promoting a special seafood set menu this month 如果您喜歡海鮮的話，本月我們山景閣正在推銷特色海鮮套餐v the dinner buffet features a wide selection of delicious 晚餐自助會為您提供各色美味的食品，如v for a su

44、perb selection of fresh cakes & pastries may i suggest 為了為您提供豐盛的新鮮蛋糕和點心，我建議 對話conversations dialogue one 對話一g: id like a nice, red wine. what do you recommend? 我要點好一些的紅酒，你有什么可以推薦的嗎？w: perhaps youd like to try one of our wines of the month? we have a superb beringer stone cellars cabernet sauvignon 您

45、可以試一下我們本月的特選葡萄酒酒。我們有高檔的beringer stone cellars cabernet sauvignon。g: what vintage? 是哪一年的酒？w: 2001, sir. or we have a villa st. eden pinot noir, also 2001. 2001年，先生?；蛘吣梢栽囈幌聉illa st. eden pinot noir，也是2001年的。g: and how much are those? 這兩款酒分別多少錢？w: the cabernet is 300rmb per bottle & the pinot noir is

46、400rmb per bottle. cabernet是300元人民幣每瓶，pinot noir是400元每瓶。g: ok. ill try the cabernet. can i buy it by the glass? 好的。我點cabernet吧，可以按杯買嗎？w: yes, sir. they are both 60rmb per glass. 可以，先生。這兩款都是60元每杯。g: well, in that case a glass of cabernet for me & a glass of pinot noir for my wife 好的，這樣的話，我要一杯cabernet

47、，并為我的妻子點一杯pinot noir。 dialogue two 對話二w: how was your meal, sir? 菜品怎么樣？先生。g: delicious! the laksa was superb. i love asian food. 味道好極了！laksa是最好的。我喜歡亞洲風味的食物。w: if you like laksa, sir, you might be interested in our malaysian food festival this month 如果您喜歡laksa的話，先生，您應該會對我們本月推出的馬來西亞美食節(jié)感興趣。g: oh, tell

48、me more 噢，給我介紹一下更多的內容w: a malaysian chef will prepare his specialty dishes including popular hairy crab delicacies. 一位馬來西亞廚師將會呈現(xiàn)他的特色菜，包括很受歡迎的毛蟹。g: where? 美食節(jié)是在什么地方？w: in the mayfair caf, sir. monday to sunday. 在mayfair caf，先生。從周一至周日。g: and is it a set price? 是套餐價嗎？w: yes, sir, 198rmb per person & th

49、at includes free flow of local beer & soft drinks. 是的，先生，每位198元人民幣，并且包括免費的本地啤酒和軟飲不限量供應。g: would i need to book? 我需要預定嗎？w: i would recommend it, sir輪到你了 我建議您預定一下，先生role play time: at evening characters: mr. tian & a waitress scene: mr. tian would like to order one sirloin steak, but it was not availa

50、ble, what would you do to satisfy the guest? lesson five serving the food 上 菜有用的句子 useful sentences1. which kind of fruit juice do you prefer? water melon / orange / honey melon / grape or other else?您喜歡什么果汁，先生/小姐？西瓜、橙、哈蜜瓜、提子或其他？2. coffee or tea? chinese or english tea?您要喝咖啡或茶？您要中國茶或是英國茶？3. a la cart or buffet? set menu or