(完整word版)投訴信常用句型

1、 投訴信s 關(guān)于開頭的表達(dá)方式s i am writing to you to complain about .s i have been a pleased customer with your store for seven years.s ive long been a user of your products/services and up untilnow have always regarded you as an excellentsupplier/organization.s 關(guān)于不快經(jīng)歷的描述s i had a terrible experience at your hot

2、el/ store/restaurant on(date) s i was extremely disappointed with the service i received thatday.s on my most recent visit, june 1, 2002 at 2 p.m., i received poorservice that i felt i should bring to your attention.s upon unpacking the consignment, we find that the goods aremuch inferior in quality

3、 to the samples.s 關(guān)于解決問題的表達(dá)s i feel that i should get my money back as compensation for myterrible experience.s i feel that the management should talk to their employeesabouts i would be pleased if you would carry out a full investigationinto my concerns and provide a response in accordance withthe

4、complaint procedure.s i would appreciate it if you would look into the matter so otherpeople do not have to go through the same trouble as i did. s i have every faith that you will do what you can to rectify thissituation/fix the problem.s if you would address this issue with your , i would greatlya

5、ppreciate it.s should you fail in your obligations, we shall be compelled tocancel the order.s we reserve the right to claim compensation from you for anydamage.s 關(guān)于未來計(jì)劃的表達(dá)s in the future, i will not be staying at your hotel again and willinform my business associates of the terrible service.s i enj

6、oy shopping at your store, however if i receive this type oftreatment again, i will take my business elsewhere.s 關(guān)于結(jié)尾的表達(dá)s i look forward to receiving your reply. please do not hesitate tocontact me if you need any further information.s thank you for your cooperation in this matter.投訴信重點(diǎn)句式5 我寫信向你表達(dá)對(duì)。

7、的不滿i am writing to express my dissatisfaction with .6 我現(xiàn)寫信向你投訴有關(guān)。im writing to complain about.7 我希望你注意到在。方面的一些問題。一方面。另一方面。 there are some problems with . that i wish to bring to attention. in thefirst place, in the second place, .8 我抱怨的原因如下the reasons why i complain are as follows.11 為了改善局面，建議采取以下措施

8、。其一。其二。in order to improve the situation, its advisable to take the followingmeasures. for one thing .for another, .12 我希望問題可以盡早得以解決i do hope that the problems will be solved as soon as possible13 我希望你們能夠考慮一下我的建議，以便改善局面i hope my suggestions will be taken into consideration to improve thesituation.投訴

9、信范文dear sir or madam:i have recently received a number of complaints from customersabout your fountain pens/ball pens. the pens are clearly not givingsatisfaction in some cases we have had to refund the purchase price.the pens complained about are part of the batch of 400 supplied toour order. no.61

10、2 may 1. this order was placed on the basis of a samplepen left by your agent. we have ourselves compared the performance ofthis sample with that of the pens complained about and there is littledoubt that many of them are faulty; some of them leak and others fail towrite without making blots.we are

11、therefore writing to ask you to accept return of the unsoldbalance, amounting to 250 pens in all, and to replace them by pens of thequality our earlier dealing with you have led us to expect.we trust you will consider this matter seriously and make an effort to prevent the reoccurrence of such thing

12、s.yours sincerely,li mingdear general manager,during the week-long may day holiday, my friends and i went tobeijing and accommodated ourselves at your hotel from may first to mayfifth. i am sorry to tell you that we are not satisfied with your service,which makes me write this letter after considera

13、tions.the focus of our complaint is the following. firstly, the surroundingenvironment is too noisy. even at mid-night, the noise from the nearbyconstruction sites is constant and great. secondly, i must say somethingabout your food. your menu is very expensive and the food quality is notso satisfyi

14、ng. lastly, i must remind you that you should strengthen thesecurity. sometimes, even salesman came to knock on our doors, whichmade us feel annoyed and unsafe.the abovementioned points are the unpleasant experiences duringour stay in your hotel. i hope you will adopt some new measures toimprove you

15、r services, which can prevent the image from damaging.im looking forward to your reply.yours sincerely,li minga specimen letterdear sirs:as a result of faxes exchanged between us, we are pleased to inform youthat we have reached an arrangement regarding your claim on shipment per the s.s. peace for

16、late delivery.we have advised you this morning by fax of our appreciation that thismatter has now been settled. enclosed please find our check in theamount of u.s.$56,000 in final and complete settlement of this claim.it is our hope to express again our satisfaction that this mishap has beenamicably

17、 settled and look forward to promoting our business relationshipwith your corporation.作為我們雙方傳真往來磋商的結(jié)果，我們很高興地通知貴方，關(guān)于由“和平”輪運(yùn)載的貨物遲交一事所引起的索賠，我們已經(jīng)達(dá)成了一項(xiàng)協(xié)議。今天上午，我方已發(fā)傳真感謝貴方索賠問題已獲解決。茲附上五萬六千美元支票一張，作為最終全部了結(jié)此項(xiàng)索賠，請(qǐng)查收。對(duì)這一不幸事件得以友好解決，我們很稱心如意，盼望能促進(jìn)與貴公司的業(yè)務(wù)關(guān)系。邀請(qǐng)信邀請(qǐng)信重點(diǎn)句式1 您能接受邀請(qǐng)前來參加 6 月 8 號(hào)抵達(dá)北京會(huì)議并發(fā)言，使我十分感激im delighted

18、that you have accepted our invitation to speak at the conference inbeijing on june 8th.4 我們真誠的邀請(qǐng)王教授來我校做客座教授we would like to invite professor wang to our university as a guest lecturer.5 您如果能來出席我們今晚的宴會(huì)，我們將十分高興we should be very pleased if you could come and have dinner with us this evening.6 我很高興邀請(qǐng)您參加

19、從。到。在。舉行的?；顒?dòng)i am pleased to invite you to participate in .to be held from.to .in7 如能邀請(qǐng)您參加。是我莫大的榮幸it is my pleasure/a great honor for me to invite you to . 8 我希望您不會(huì)拒絕我的邀請(qǐng)i hope that you wont decline my invitation11 您能否早日告訴我是否接受我的邀請(qǐng)would you please let me know as soon as possible if you can accept my

20、invitation?13 我確實(shí)希望您能夠接受我的邀請(qǐng)i do hope you will be able to accept our invitation.15 我期盼著您的來信，并希望能見到您i am looking forward to your reply, and eventually, seeing you.邀請(qǐng)信范文director j.t. whiteenvironmental protection bureaup.o. box 751portland, oregon 97207u.s.a.dear white,we are very delighted to accept

21、your kind invitation to participate in the programmentioned in your letter of january 24, for i believe that this program will be of greatvalue and feasibility, and still needs mutual communicating.if performed well, it will surely play an exemplary role in the work on theworldwide environmental pro

22、tection. and at the same time, we would learn muchabout the advanced environmental management practiced in america. therefore, wewill put it into practice in our city.once again, thank you very much for your invitation and we are looking forwardto the bright future through our joint efforts.sincerel

23、y yours,long chuanrenzhong guoxinoral practice-complaintclaim 索 賠 brief introduction在執(zhí)行合同的過程中，簽約雙方都應(yīng)該嚴(yán)格履行合同義務(wù)。任何一方如果不能嚴(yán)格履行，就會(huì)給另一方帶來麻煩。在這種情況下，受損失的一方有權(quán)根據(jù)合同規(guī)定要求責(zé)任方賠償損失或采取其他補(bǔ)救措施。受損失的一方采取的這種行動(dòng)稱之為“索賠”，而責(zé)任方就受損失一方提出的要求進(jìn)行處理，叫做“理賠”。在業(yè)務(wù)中常見的是買方向賣方提出索賠，如賣方拒不交貨、逾期裝運(yùn)、數(shù)量短缺、貨物的品質(zhì)規(guī)格與合同不符、錯(cuò)發(fā)錯(cuò)運(yùn)、包裝不妥、隨船單證不全或漏填錯(cuò)發(fā)等致使買方遭受損

24、失時(shí)，買方可向賣方提出索賠。但是在某些情況下，賣方也向買方提出索賠要求，如買方拒開或遲開信用證、不按時(shí)派船、無理毀約等致使賣方遭受損失時(shí)，賣方也會(huì)向買方提出索賠。basic expressions1. please give our claim your favorable consideration.請(qǐng)合理考慮我們的索賠要求。2. please examine the matter and send us the goods to meet the shortageas soon as possible.請(qǐng)調(diào)查此事，并盡快將貨物發(fā)給我們以彌補(bǔ)數(shù)量的不足。3. as regards infer

25、ior quality of your goods, we claim a compensation ofu.s.$10,000.至于你方產(chǎn)品的品質(zhì)低劣問題，我方要求你方賠償一萬美元。4. we shall lodge a claim for all the losses incurred as a consequence of your failure to ship our order in time.由于你方未能及時(shí)交貨，我方將向你方提出由此而遭受的全部損失的索賠。5. any complaint about the quality of the products should be l

26、odgedwithin 15 days after their arrival.任何有關(guān)該產(chǎn)品質(zhì)量問題的申訴應(yīng)該在貨物到達(dá)后的十五天內(nèi)提出。6. our customers are complaining of the inferior quality of our products.我們的客戶投訴我們的產(chǎn)品質(zhì)量低劣。7. this seems to be a very clear case and we hope you will see your wayto make a prompt settlement.看來情況已十分清楚，我們希望你能設(shè)法盡快解決問題。8. we regret tha

27、t your claim on shortage cannot be accepted.很遺憾，我們無法接受你方關(guān)于貨物短裝的索賠。9. our investigation shows that improper packing caused damage.therefore we have to refer this matter to you.我方檢驗(yàn)證明，貨物受損是由于包裝不當(dāng)而造成的。因此，我們不 得不將此事提交你處解決。10. as the goods are inferior in quality, we are returning the whole of the20 cases

28、 and must ask you to replace them.由于這些產(chǎn)品質(zhì)量低劣，所以我方把 20 箱全部退回，并務(wù)必請(qǐng)貴方更換這些產(chǎn)品。11. we very much regret the mistake in article number, which resulted in your receiving the wrong goods.因貨號(hào)有誤，致使到貨錯(cuò)誤。對(duì)此，我們深表歉意。12. the goods weve received do not tally tli with the sample onwhich we ordered.我們收到的貨物與訂貨樣品不符。13. in view