市教育局機(jī)信訪工作方案

1、市教育局機(jī)信訪工作方案2013年是全面貫徹落實(shí)黨的十八大精神的開(kāi)局之年，是實(shí)施“十二五”教育發(fā)展規(guī)劃承上啟下的關(guān)鍵之年。全市教育系統(tǒng)要認(rèn)真學(xué)習(xí)黨的十八大精神，全面落實(shí)中央、省、市各級(jí)政府信訪工作會(huì)議要求，改進(jìn)工作作風(fēng)，真抓實(shí)干，務(wù)求實(shí)效，進(jìn)一步做好新形勢(shì)下教育信訪工作，為全市教育事業(yè)的改革和可持續(xù)性發(fā)展?fàn)I造和諧、穩(wěn)定的社會(huì)環(huán)境。一、堅(jiān)持群眾路線，做到“四個(gè)確?！?。一切從實(shí)際出發(fā)，密切黨群、干群關(guān)系，堅(jiān)持全心全意為人民服務(wù)的宗旨，努力做到“四個(gè)確?！?，即確保不發(fā)生大規(guī)模進(jìn)京上訪和聚集，確保不發(fā)生因信訪問(wèn)題引發(fā)重大群體性事件，確保不發(fā)生有影響的個(gè)人極端事件，確保不發(fā)生因工作不當(dāng)引起的負(fù)面炒作。二、

2、認(rèn)清形勢(shì)，理清思路。進(jìn)一步增強(qiáng)做好新形勢(shì)下信訪工作的緊迫感和責(zé)任感，加強(qiáng)領(lǐng)導(dǎo)，扎實(shí)工作。把信訪工作列入重要議事日程，定期分析研究信訪工作，及時(shí)排查和化解各種矛盾。信訪工作人員要熟練掌握信訪工作各項(xiàng)方針政策和法律、法規(guī)，努力提高自身的政治素質(zhì)和業(yè)務(wù)能力。三、進(jìn)一步推進(jìn)領(lǐng)導(dǎo)干部接訪下訪工作。進(jìn)一步完善領(lǐng)導(dǎo)干部接訪、包案制度，著力打造溝通聯(lián)系群眾、化解矛盾糾紛、促進(jìn)社會(huì)和諧穩(wěn)定的平臺(tái)。主要領(lǐng)導(dǎo)每月至少安排一天時(shí)間、副職領(lǐng)導(dǎo)每月至少安排兩天時(shí)間接待群眾來(lái)訪，相關(guān)處室安排人員陪訪，并將領(lǐng)導(dǎo)信訪接待日安排及時(shí)上網(wǎng)、上墻公布，為群眾來(lái)訪提供方便，同時(shí)主動(dòng)接受群眾監(jiān)督。密切結(jié)合教育系統(tǒng)的實(shí)際情況，積極采取下訪

3、、約訪等方式，深入基層化解矛盾，解決問(wèn)題。四、抓住接訪重點(diǎn)，提高接訪實(shí)效。將疑難復(fù)雜、涉及面廣、政策性強(qiáng)以及苗頭性、群體性的信訪事件作為領(lǐng)導(dǎo)干部接訪下訪的重點(diǎn)，加大解決力度。進(jìn)一步完善市教育局信訪工作領(lǐng)導(dǎo)責(zé)任制，強(qiáng)化接訪責(zé)任，提高接訪下訪的針對(duì)性和實(shí)效性，五、及時(shí)就地解決信訪問(wèn)題。及時(shí)受理初信初訪，堅(jiān)持“誰(shuí)主管，誰(shuí)負(fù)責(zé)”和依法按政策辦事的原則，力爭(zhēng)在第一時(shí)間、第一地點(diǎn)一次性妥善解決問(wèn)題。對(duì)信訪人的合理要求，要從關(guān)心和愛(ài)護(hù)的角度出發(fā)，盡力幫助解決，避免重復(fù)信訪；信訪人的要求不合法或反映的問(wèn)題與事實(shí)不符，要通過(guò)耐心細(xì)致的解釋工作，使上訪群眾心服口服，防止矛盾激化。六、妥善處理重信重訪。對(duì)同一問(wèn)題連

4、續(xù)多次來(lái)信來(lái)訪的，要進(jìn)一步加大工作力度，認(rèn)真分析案情，查找癥結(jié)，研究措施，確保不因處置不當(dāng)而造成越級(jí)信訪。七、全面排查化解矛盾糾紛。 進(jìn)一步完善市教育系統(tǒng)開(kāi)展社會(huì)穩(wěn)定風(fēng)險(xiǎn)評(píng)估實(shí)施辦法和市教育系統(tǒng)社會(huì)穩(wěn)定風(fēng)險(xiǎn)評(píng)估工作程序，對(duì)可能引發(fā)集體訪和大規(guī)模聚集的苗頭和隱患，做到準(zhǔn)確掌握，及時(shí)處理，有效化解八、抓好信訪工作的督查督辦。重點(diǎn)督辦上級(jí)交辦件、領(lǐng)導(dǎo)批示件、領(lǐng)導(dǎo)包案件。堅(jiān)持與信訪人面對(duì)面，與信訪部門面對(duì)面，與責(zé)任單位面對(duì)面，確保件件有落實(shí)，事事有結(jié)果。真正把領(lǐng)導(dǎo)責(zé)任制、部門責(zé)任制、個(gè)人責(zé)任制落實(shí)到具體工作中。dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r

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