Bsci審核清單

1、b. bsci mandatory social requirements b. bsci強(qiáng)制性的社會(huì)責(zé)任要求b.1 management practice b.1 管理實(shí)踐 b.1.1 valid certificates, including those of subcontractors (provide copies) 是否能提供有效證明文件，包括分包商的文件(請(qǐng)?zhí)峁└北? iso 900x、sa8000 、iso 14001 other certificates or social audit reports, if yes, which and from 。what organis

2、ation?是否有其它認(rèn)證或社會(huì)審核報(bào)告呢？如果有，屬于哪種及由哪一機(jī)構(gòu)頒發(fā)？b.1.2 has a senior management representative been appointed who, irrespective of other duties, is responsible that the bsci social requirements are met? if yes, please note name and position: 公司是否委任了一名高級(jí)管理層代表，在處理其職務(wù)以外，專責(zé)令公司符合bsci社會(huì)責(zé)任的要求嗎？ 如果有，請(qǐng)列明其姓名和職位：name(s):

3、 mr. lin zhiqiu position(s): administration department directorb.1.3公司內(nèi)是否有一位或多位合資格人士，專責(zé)更新及執(zhí)行法律條例，特別是針對(duì)經(jīng)常修訂的薪酬和安全條例嗎？如果有，請(qǐng)列明其姓名和職位：name(s): mr. lin zhiqiu position(s): administration department directorb.1.4. has the company appointed a qualified person / qualified persons on the operational level fo

4、r implementation and checking compliance with the bsci social requirements including health and safety? if yes, please note name(s) and position (s): 公司是否已經(jīng)在業(yè)務(wù)運(yùn)作級(jí)別中委任一位或多位合資格人士，負(fù)責(zé)執(zhí)行和核查公司是否遵守衛(wèi)生及安全等bsci社會(huì)責(zé)任要求呢？如果有，請(qǐng)列明其姓名和職位：name(s): ms. wang hua position(s): company management department manager b.1.5

5、 are executives, management and staff aware of the legal rights and duties under labour legislation?行政人員、管理層和職工是否知道他們?cè)趧诠しɡ碌暮戏?quán)利和義務(wù)呢？b.1.6 is there ongoing communication about social requirements between staff and management? 職工與管理層是否一直有就社會(huì)責(zé)任要求進(jìn)行溝通呢？b.1.7 is there a system in place for anti-corrupti

6、on/anti-bribery for all business activities? 對(duì)于所有業(yè)務(wù)活動(dòng)的反腐敗/反賄賂，公司是否有適當(dāng)?shù)捏w制？ b.1.8 is a system in place to identify specific risks for health and safety of the employees and prevent recurrence of work accidents? 公司是否有判斷危及員工健康及安全的特殊風(fēng)險(xiǎn)和預(yù)防工作意外再次發(fā)生的機(jī)制存在？b.1.9 is a cost accounting method in use? 是否采用成本會(huì)計(jì)方法呢

7、？ b.1.10 is a capacity planning method in use? 是否采用產(chǎn)量策劃方法呢？b.1.11 has the company established and does the company maintain appropriate procedures to recruit subcontractors based on their ability to meet the bsci social requirements? if yes, please describe: 公司是否已經(jīng)確立和維持適當(dāng)?shù)某绦?，利用分包商遵守bsci社會(huì)責(zé)任要求的能力，作為聘

8、用原則呢？如果是，請(qǐng)說(shuō)明：b.1.12 does the company maintain appropriate records of subcontractors commitments to social accountability, including, but not limited to the written commitment to 公司是否保留分包商致力遵守社會(huì)責(zé)任的適當(dāng)記錄，包括，但不限于書面承諾去：a) conform to all bsci social requirements?a) 遵守bsci的所有社會(huì)責(zé)任要求？b) participate in the co

9、mpanies monitoring activities as requested by the bsci social requirements? b) 根據(jù)bsci的社會(huì)責(zé)任要求，參與公司的監(jiān)察活動(dòng)？c) promptly implement remedial and corrective action to address any non conformance identified with regard to the bsci social requirements?c) 立即執(zhí)行補(bǔ)救及糾正行動(dòng)，針對(duì)所有未能符合bsci社會(huì)責(zé)任要求的問(wèn)題？d) promptly and compl

10、etely inform the company of any and all relevant business relationship(s) with own subcontractors? d) 將任何與本身分包商的商業(yè)關(guān)系立即及完整地通知公司？b.1.13 has the company established a system to monitor the subcontractors social performance? 公司是否確立了系統(tǒng)來(lái)專門監(jiān)察分包商的社會(huì)責(zé)任表現(xiàn)？b.1.14 does the company maintain reasonable evidence t

11、hat the subcontractors continuously improve conditions to meet the bsci social requirements? 公司是否保留了確鑿的證據(jù)，證明分包商不斷作出改善，以符合bsci社會(huì)責(zé)任的要求呢？b.2 documentation b.2 文件證據(jù)文件證據(jù)文件證據(jù)文件證據(jù) b.2.1 has the company a valid business licence? if no, what are the reasons? 公司是否已取得有效的商業(yè)牌照呢？若答案為否，其原因何在呢？b.2.2 are all necessa

12、ry official approvals available to run operations, machinery etc?if no, note what is missing: 有關(guān)業(yè)務(wù)、機(jī)器的運(yùn)作是否已取得必須的官方批準(zhǔn)呢？若否，請(qǐng)記下所缺欠的部份：b.2.3 is a written policy available in the company that describes the social responsibility of the company especially with regard to child labour, female employees, disc

13、rimination, forced labour, working hours, compensation, working conditions, health and social facilities, safety, freedom of association and collective bargaining? please attach a copy. 公司是否能隨時(shí)提供描述社會(huì)責(zé)任的書面方針，特別是針對(duì)童工、女性員工、歧視、強(qiáng)迫勞動(dòng)、工時(shí)、賠償、衛(wèi)生及社會(huì)設(shè)施、安全、結(jié)社自由和集體談判？請(qǐng)附上副本。b.2.4 has the company a written commitm

14、ent to their employees to comply with the bsci social requirements including legal requirements in the country of operation and has this commitment posted in the location together with the bsci code of conduct visible to all employees in relevant languages or attached it to each employees contract?

15、公司是否已向雇員作出書面承諾，表明會(huì)遵守bsci社會(huì)責(zé)任要求，包括業(yè)務(wù)所在國(guó)家的法律要求呢？這些書面承諾是否與bsci行為守則一并張貼在所有雇員都看得到的地方？當(dāng)中使用的語(yǔ)言又是否讓雇員明白呢？每份雇傭合約是否也附上這份書面承諾呢？b.2.5 do personnel data files with the following components exist? please attach a copy (sample). 個(gè)人數(shù)據(jù)是否包含以上文件呢？請(qǐng)附上副本(樣本)。 working contractb.2.6 is a time record system in place where

16、the beginning and the end of a workday is registered for each individual employee? please attach a copy (samples)登記每名雇員上班及下班時(shí)間的記錄系統(tǒng)是否存在呢？請(qǐng)附上副本(樣本)。b.2.7 do the employees receive payslips? if yes, please attach a copy.雇員是否獲發(fā)工資單呢？如果是，請(qǐng)附上副本。 b.2.8 does documentation on payments to social insurance fund

17、s exist? if yes, please attach a copy.記錄支付社會(huì)保障基金的證明文件是否存在呢？如果是，請(qǐng)附上副本。b.2.9 do wage lists exist? if yes, please attach a copy.工資表是否存在呢？如果是，請(qǐng)附上副本。b.2.10 is documentation available on pregnant women and maternity leave which was granted in the past if applicable-? if yes, please attach a copy.記錄過(guò)去有關(guān)懷孕女

18、員工及其產(chǎn)假的證明文件是否存在呢（如適用）？如果是，請(qǐng)附上副本。b.2.11 do work rules exist and are they工作規(guī)定是否存在，而它們是否 a) documented?a) 以文件記錄呢？b) legally allowed?b) 法律上允許呢？c) understood by the employees? c) 讓雇員明白呢？ d) equally applied to all employees? please attach a copy.d) 一視同仁地適用于所有員工身上呢？請(qǐng)附上副本。b.2.12 is documentation on health a

19、nd safety training (e.g. fire protection) available? if yes, please attach a copy as an example. 是否有現(xiàn)成文件記錄了衛(wèi)生和安全訓(xùn)練(例如是火警保護(hù))呢？如果有，請(qǐng)附上副本為例。b.2.13 is documentation on all hazardous chemicals in use available (especially safety data sheets)? 是否有現(xiàn)成文件記錄了所有使用中的有害化學(xué)品呢？(特別是安全資料表) b.2.14 are certificates on f

20、irst-aid qualification available?是否隨時(shí)可提供有關(guān)急救資格的證書呢？b.2.15 are inspection documents for lifts and machinery available? 是否隨時(shí)可提供有關(guān)電梯和機(jī)器檢查的文件呢？b.2.16 are documents available to prove that the water is drinkable? 是否隨時(shí)可提供文件證明飲用水可以飲用呢？b.2.17 is documentation available on comments on social issues made by o

21、fficials or any social audit including corrective actions? if so, were those comments/corrective actions put into effect? please describe and attach a copy. 是否有官員評(píng)論社會(huì)責(zé)任問(wèn)題的現(xiàn)成文件記錄，或是包括糾正行動(dòng)在內(nèi)的社會(huì)責(zé)任核查呢？如果有，那些評(píng)論或糾正行動(dòng)是否生效呢？請(qǐng)加以描述并附上副本。b.2.18 does the company keep records of accidents and injuries? 公司是否保留了意外

22、和受傷記錄呢？b.2.19 do the security guards have an employment contract which describes their duties?保安人員是否擁有一份描述了其職責(zé)的雇傭合約呢？ b.2.20 is there a written agreement with a union or any other representation of the workforce? if yes please attach a copy.與工會(huì)或任何勞工代表是否曾達(dá)成任何書面協(xié)議呢？如果有，請(qǐng)附上副本。 b.3 working timeb.3 工時(shí)b.3

23、.1 when do regular daily working hours start and end? (fill in for every shift) 固定工作時(shí)間在甚么時(shí)候開始和結(jié)束呢？(請(qǐng)?zhí)顚懨恳话啻? (fill in for every shift) 每日的休息時(shí)間在甚么時(shí)候開始和結(jié)束呢？(請(qǐng)?zhí)顚懨恳话啻? b.3.3 what is the regular number of working days per working week?每星期固定工作多少天？b.3.4 what is the regular number of working hours per workin

24、g week?每星期固定工作多少小時(shí)？b.3.5 how many overtime hours did the person with the highest amount of overtime work last week? 上周加班工作最多的員工超時(shí)工作多少小時(shí)？b.3.6 what was the average amount of overtime hours per week?每星期平均超時(shí)工作多少小時(shí)？b.3.7 what was the average amount of overtime hours per week during peak seasons?旺季每星期平均超

25、時(shí)工作多少小時(shí)？per the management communication and production record, no obvious peak season in recent one year.b.3.8 does the company comply with the national statutory regulations with regard to:公司是否按照國(guó)家法定條例，遵守：a) the maximum amount of daily overtime hours?a) 每日最多加班工時(shí)的規(guī)定？b) the maximum amount of weekly

26、overtime hours?b) 每星期最多加班工時(shí)的規(guī)定？c) the maximum amount of monthly overtime hours? c) 每月最多加班工時(shí)的規(guī)定？if not please describe:若答案為否，請(qǐng)說(shuō)明之：b.3.9 do employees work overtime of their own free will?雇員超時(shí)工作是否出自其意愿呢？ if no: if overtime is demanded by management to meet short-term business demand (non-voluntary over

27、time), is there a basic agreement with the union, or in case of non-unionized companies a basic agreement with the employees representatives or each individual employee? please attach a copy.倘若管理層要求雇員超時(shí)工作以達(dá)到短期業(yè)務(wù)要求(非自愿超時(shí)工作)，是否與工會(huì)達(dá)成協(xié)議呢？在沒有工會(huì)的公司，資方是否與雇員代表或個(gè)別雇員達(dá)成基本協(xié)議呢？請(qǐng)附上副本。b.3.10 is it ensured that the

28、 maximum amount of working hours for the workforce does not exceed 48 hours of regular working time plus 12 hours of overtime a week on a regular basis, in the case that there are no stronger legal regulations (for example, if the regular hours allowed are 40, the total maximum should be 52).如果當(dāng)?shù)貨]有更

29、嚴(yán)厲的法規(guī)，最多工作時(shí)數(shù)是否保證不會(huì)超過(guò)每星期48小時(shí)固定工時(shí)及12小時(shí)超時(shí)工作呢？（例如：如果固定工時(shí)為40小時(shí)，那么最多工作時(shí)數(shù)應(yīng)是52小時(shí)）b.3.11 are employees provided with at least one free day following six consecutive days worked? exceptions are accepted if the national law allows time exceeding this limit and if a freely negotiated collective bargaining agree

30、ment in force allows work time averaging including adequate rest periods.雇員連續(xù)工作六天后，是否享有一天有薪假期呢？如果國(guó)家法律允許時(shí)間超過(guò)該限值，以及通過(guò)自由談判簽訂的有效勞資協(xié)議允許平均工作時(shí)間包含適當(dāng)?shù)男菹r(shí)間，允許出現(xiàn)例外。b.3.12 are there local or any other authorisations (e.g. from collective bargaining agreements with trade unions) to make exemptions from statutory

31、 working time regulations as described on b.3.10 or b.3.11? if yes, please attach a copy. 是否有本地或其它授權(quán)書(例如勞資協(xié)議)去豁免遵守如b.3.10或b.3.11所述的法定工時(shí)的規(guī)定呢？ 如果有，請(qǐng)附上副本。b.4 compensation b.4 報(bào)酬time per month for regular fulltime employees? 固定全職員工每月按固定工時(shí)工作的法定最低工資有多少呢？ nettime paid in the company for regular fulltime em

32、ployees? 公司給予按固定工時(shí)工作的固定全職員工每月的最低工資有多少呢？請(qǐng)計(jì)算總額和凈額。all employees on the work floor. please calculate both gross and net amounts.不包括超時(shí)工作，估算車間所有員工每月的平均工資。請(qǐng)計(jì)算總額和凈額。 b.4.4 are the statutory regulations with regard to minimum wage of other than regular fulltime employees complied with (like trainees, part t

33、ime or full time employees but with different skills)? if not, please describe below:對(duì)于非固定全職員工（例如新員工、兼職或具有不同技能的全職員工），公司是否也遵守法定最低工資的規(guī)定給予報(bào)酬呢？如果不是，請(qǐng)?jiān)谙旅嬲f(shuō)明： b.4.5 what is the total sum of wages (incl. overtime differentials) which was paid for all employees last month?上月發(fā)給所有雇員的工資(包括加班差額)總額有多少呢？ netb.4.6

34、are overtime hours paid at the individual hourly rate? if not, please explain:加班工時(shí)是否按單一計(jì)時(shí)工資發(fā)出呢？若否，請(qǐng)解釋b.4.7 are statutory overtime differentials paid? normal workday 150%; sunday 200%; holiday 300% nightshift % 是否按法定加班工資級(jí)別發(fā)出工資呢？平日 %; 星期天 %;假期 %;夜班 % b.4.8 do all employees receive paid leave according

35、 to statutory regulations?所有員工是否按照法律規(guī)定享有有薪假期呢？ b.4.9 do all employees receive paid statutory and/or religious holidays? 所有員工是否享有有薪法定及/或宗教節(jié)日假期呢？b.4.10 do all pregnant employees receive statutory maternity leave? 所有懷孕員工是否享有法定產(chǎn)假呢？b.4.11 do all pregnant employees receive statutory maternity benefits?所有懷

36、孕員工是否享有法定產(chǎn)婦津貼呢？b.4.12 does the company provide all statutory benefits? if yes, please specify: 公司是否給予所有法定津貼呢？如果有，請(qǐng)具體說(shuō)明：b.4.13 does the company provide benefits on a voluntary basis? if yes, please specify: 公司是否自愿提供津貼呢？如果是，請(qǐng)具體說(shuō)明：b.4.14 does the company pay the statutory contribution for all employees

37、 to social insurance funds?公司是否支付所有員工的社會(huì)保險(xiǎn)基金的法定供款呢？health insurance健康保險(xiǎn)retirement benefits退休津貼 unemployment insurance失業(yè)保險(xiǎn)accident insurance 意外保險(xiǎn) others: 其它b.4.15 are employees paid in monetary value (cash, cheque or bank transfer)? if not, why? 所有員工是否都以金錢形式 (現(xiàn)金、支票或銀行戶口轉(zhuǎn)帳)獲得報(bào)酬嗎？如果不是，為什么？ b.4.16 are a

38、ny illegal deductions made from wages? loan with interest charge ？bail ？entry fee to the production site ？utilization fee for tools and machinery ？for lost or damaged tools (unindebted behaviour). such as illegal disciplinary measures (to be legal, disciplinary measuresshould be accepted by national

39、 law and a collective bargaining agreement in force). recruitment fees others: e. g. unreasonable deductions 工資是否被非法扣除呢？包含利息費(fèi)用的貸款？保釋金？生產(chǎn)地點(diǎn)的入場(chǎng)費(fèi)？使用工具和機(jī)器的費(fèi)用 ？遺失或損毀工具(非負(fù)債行為).。例如非法紀(jì)律措施（若是合法紀(jì)律措施，應(yīng)被國(guó)家法律和有效的勞資協(xié)議接受）。聘用費(fèi)。其它：例如無(wú)理扣薪b.4.17 how many days after the end of the calculation period do the employees re

40、ceive their wage?工資截?cái)?shù)日后多少天員工才獲發(fā)工資呢？b.4.18 are there local or any other authorisations (e.g. from collective bargaining agreements with trade unions) to make exemptions from statutory compensation regulations? if yes, please attach a copy.是否有本地或其它授權(quán)書(例如是與工會(huì)的集體談判協(xié)議)去豁免遵守法定報(bào)酬的規(guī)定呢？如果有，請(qǐng)附上副本。b.5 child la

41、bour / young employees 童工/未成年b.5.1 are all employees employed by the company at least 15 years of age, unless local minimum age law stipulates a higher age for work or general mandatory schooling, in which case the higher age applies?公司聘用的所有員工是否都年屆最少十五歲呢？除非當(dāng)?shù)胤ɡ?guī)定工作或者接受普及教育的最低年齡較高，而兩者應(yīng)以較高者為準(zhǔn)。if no: d

42、o legal regulations allow those children to work in accordance with ilo convention 138, article 7 (light work and/or does not affect health or development of the employees and does not interfere with schooling/ education)? please fill in child labour record sheet for all children less than 15 years

43、of age or older, if local minimum age law stipulates a higher age for work or general mandatory schooling. 若不若不若不若不： 有關(guān)法律規(guī)定是否容許兒童在符合國(guó)際勞工組織第一三八號(hào)公約第七章的情況下呢？(例如是較輕的工作及/或不會(huì)影響雇員健康或發(fā)育，以及不會(huì)妨礙上學(xué)/接受教育。如果地方法例規(guī)定工作或接受規(guī)定教育的最低年齡高于十五歲，請(qǐng)?jiān)谕び涗洷砩咸顚懰形闯赡陠T工的資料。 b.5.2 if employees in the company are subject to local com

44、pulsory education laws, is it ensured that these employees are not employed during school hours and that combined hours of daily transport, school and work time do not exceed 10 hours a day?假如公司的員工受到地方普及教育法例所規(guī)管，是否能確保這些員工毋須在上學(xué)時(shí)工作，并且確保他們每天花在日常交通、上學(xué)和工作的時(shí)間不超過(guò)十小時(shí)呢？b.5.3 are the laws for protection of you

45、ng employees (employees who have not reached the age of 18 national laws to be considered) enforced? if not, which laws are not enforced?保障未成年員工的法例(根據(jù)國(guó)家法例為未滿十八歲者)是否切實(shí)執(zhí)行呢？如果不是，沒有執(zhí)行哪些法例呢？b.5.4 are the legal regulations for apprentices enforced (e.g. educational programme, theoretical lessons, working

46、hours, wages)? if not, which regulations are not enforced? 針對(duì)學(xué)徒的法律規(guī)定(例如教育計(jì)劃、理論課、工時(shí)、工資)是否切實(shí)執(zhí)行呢？如果不是，哪些法例尚未執(zhí)行呢？ b.5.5 in case that children have been found working in the company did the company provide adequate support to enable children to attend and remain in school until they are no longer a child

47、? please fill in child labour record sheet remedial actions倘若發(fā)現(xiàn)公司雇用童工，公司是否會(huì)為這些兒童提供足夠的支持，讓他們能繼續(xù)上學(xué)和求學(xué)，直至他們成年為止呢？請(qǐng)?jiān)谕び涗洷砩咸顚懷a(bǔ)救措施。 b.6 forced labour / disciplinary measures / prisoner labourb.6強(qiáng)迫勞工/懲戒勞工/囚犯勞工b.6.1 are employees allowed to leave the factory compound after work at any time?所有員工在下班后是否獲準(zhǔn)在任何時(shí)候

48、離開工廠范圍呢？ b.6.2 is it forbidden for security guards (armed or unarmed) to keep the workforce under pressure? 是否嚴(yán)禁(武裝或非武裝)保安人員令職工感到壓力呢？b.6.3 is there any evidence that employees are not free to quit their jobs and to leave the company within the legal framework (e.g. bonded labour, because they have t

49、o repay debts)? 是否有證據(jù)證明在合法的范圍內(nèi)(例如債務(wù)勞工，因?yàn)樗麄儽仨毨U付債務(wù))，員工不能自由地辭職及離職呢？b.6.4 are original documents of employees, such as id-cards, passports or birth certificates permanently held by the employer? 雇主是否長(zhǎng)期持有雇員的文件正本，例如是身份證、護(hù)照或出生證書呢？b.6.5 are monetary deposits required from the employees? 雇員是否需要以金錢形式繳付按金呢？b.6

50、.6 is there any evidence that work is conducted under the threat of illegal penalty or any other illegal sanction? if yes, please describe. 是否有證據(jù)顯示，雇員是受到非法懲罰或其它非法處分的威脅下工作呢？如果是，請(qǐng)說(shuō)明。 b.6.7 if factory visit highlights the presence of prisoners, is such work by prisoners allowed under ilo conventions 29

51、/105?若巡查工廠時(shí)凸顯了囚犯的存在，此類工作是否在國(guó)際勞工公約29/105允許囚犯從事的范圍內(nèi)？b.6.8 are the labour laws applied for those prisoners?勞工法例是否可使用在那些囚犯身上呢？ b.7 freedom of association and collective bargaining b.7結(jié)社自由/集體談判b.7.1 do employees have the right to establish, join and take action in free and independent workersorganisation

52、s including free and independent unions without previous authorisation of the employer? 雇員是否有權(quán)成立和參與自由及獨(dú)立的工人組織，并且在組織中采取行動(dòng)，這些組織包括事先未獲雇主授權(quán)的自由及獨(dú)立工會(huì)？ b.7.2 is a free and independent workers organisation including free and independent union represented in the company? if yes, please fill in name of the wo

53、rkers organisation(s) resp. union(s) and representative(s). 公司內(nèi)是否有一個(gè)自由和獨(dú)立的工人組織，包括一個(gè)自由和獨(dú)立的工會(huì)作為代表呢？ 如果有，請(qǐng)?zhí)钌瞎と私M織、代表工會(huì)或代表的名稱。 b.7.3 do representatives of the free and independent workers organisation(s) including free and independent union (s) have access to their members in the workplace within the leg

54、al framework?包括自由和獨(dú)立工會(huì)在內(nèi)的自由和獨(dú)立的工人組織的代表，在法律架構(gòu)下是否能夠在工作場(chǎng)所內(nèi)與其成員接觸呢？b.7.4 are employees representatives affiliated to free and independent workers organisation(s) including free and independent union(s) allowed to bargain collectively? 隸屬包括這些自由和獨(dú)立工會(huì)在內(nèi)的自由和獨(dú)立工人組織的雇員代表，是否可以參與集體談判呢？b.7.5 do the employees hav

55、e the right to implement parallel means of free and independent organising to enable them to bargain collectively in the company where the rights of freedom of association and collective bargaining are restricted by law (example, china)? please describe below:倘若法律限制結(jié)社及集體談判的權(quán)利，那么雇員是否享有權(quán)利去落實(shí)同等的自由與獨(dú)立的組

56、織行動(dòng)，讓他們?cè)诠緝?nèi)也能與資方進(jìn)行集體談判呢（例如：中國(guó)）？請(qǐng)?jiān)谙旅嬲f(shuō)明： b.7.6 do employees have the possibility to complain anonymously (about minor and major problems)? 雇員是否有可能在匿名的情況下(就大小問(wèn)題)投訴呢？a) do employees know about these possibilities? a) 雇員是否知道這些可能性呢？ b) do those possibilities secure that the management takes note of the complaints? b) 這些可能性是否確保管理層注意有關(guān)投訴嗎？ c) does the management try to find solutions for those complaints with the employees? c) 管理層是否嘗試為雇員的投訴尋求解決方法呢？ b.7.7 has the company experienced a strike, walkout, protest demon