供應(yīng)商檔案培訓(xùn)綱要

1、供應(yīng)商檔案培訓(xùn)綱要 Revised by BETTY on December 25,2020TRAINING ACTIVITY OUTLINE培訓(xùn)活動綱要 Task 任務(wù)；Suppliers File 供應(yīng)商檔案Code 序號：0H-SM-CS-A003Objectives 目的：At the end of this session, each trainee will be able to know how to setsuppliers file and arrangeit.在培訓(xùn)結(jié)束之后，每位受訓(xùn)者都應(yīng)能夠建立并管理 _供應(yīng)商檔案。Standard 標(biāo)準(zhǔn):Refer to S&P sta

2、ndardResources 培訓(xùn)器材：Clip Chart, Overhead Projector, Hand Out.白板，投影儀，培訓(xùn)資料Method 培訓(xùn)方式Training Steps 培訓(xùn)步驟Time 時間Introductio表明從此課所能學(xué)到的內(nèi)容（目15minn標(biāo)）lOmin介紹Q1: Can the hotel offer all5minDiscussthe request of catering30min討論client5minPrepare onabout the facilities5minthe Clip飯丿占是否能為客人提供他們所需5minChart, show要

3、的所有設(shè)備設(shè)施？5minthe topicQ2： Is anyone have the5minof thisexperience that hotel can， t5minsessionoffer the facility for the15min準(zhǔn)備白板，guest because hotel withoutTotal:寫出本節(jié)內(nèi)哪位曾經(jīng)有過飯店不能提供某項60min容服務(wù)只因為飯店沒有此樣設(shè)備或Contents設(shè)施？內(nèi)容Lecture 講解Group Discuss 分組討論 Lecture 講解 Example 舉例 Lecture 講解 Overhead projector 投影儀 L

4、ecture 講解5. Summary 總結(jié)Q3： Normally what can you do when at this situation* 通常情況下您是如何來解決這樣 的問題的。Q4： You find what is the problem?您發(fā)現(xiàn)這樣解決的問題在哪里?Q5： How can we do better?您是否曾經(jīng)想過如何會做的更 好？The course should be divided into four parts: 課程可分為四部份：1. The objection of making supplier file.建立供應(yīng)商檔案的目的2. How to s

5、elect thesuppliers.如何選擇供應(yīng)商。3. How to set up supplier file.如何建立供應(yīng)商檔案4. How to arrange the supplier file.如何整理供應(yīng)商檔案1. The objection of making supplier file.建立供應(yīng)商檔案的目的Perfect the sort of facility of hotel. 完善飯店服務(wù)設(shè)備、設(shè)施。 Effective suggestion forthe cliente 有效的為客人提供信息。 Content client the additional request

6、* 滿足客人的額外要求。1: What is the problem when we use the supplier?當(dāng)使用供應(yīng)商時通常情況下會有 什么樣問題？2: How will the client tread the supplier as when we suggest a supplier to them* 客人將如何看待我們?yōu)槠湔业降?供應(yīng)商？3: What kind of situation need us to use supplier?什么樣情況下需要我們使用供應(yīng) 商？2. How to select thesuppliers-如何選擇供應(yīng)商。The facility w

7、hat we have not or only have a little. 飯店不具備或數(shù)量少的服務(wù)設(shè) 施。The facility what guest usually used.客人經(jīng)常使用的的設(shè)施。The service that can keep respondence of hotel. 能與 飯店服務(wù)標(biāo)準(zhǔn)保持一致的。1. Give a list of what wehave not or only a little facility.(Projector, Stage, etc.) 例出飯店沒有或數(shù)量較少的設(shè) 備、設(shè)施。(如： 等設(shè)備)2. Give a list of faci

8、lity is usually?投影、活動舞臺of what kind the guest used(Flip Chart, White Board, Mier op hone, etc.) 例出客人經(jīng)常使用設(shè)備、設(shè)施名 單。(如：活頁夾、白板、麥克風(fēng) 等)3. How to set up supplier file.如何建立供應(yīng)商檔案Determine the quality suppliers.確認(rèn)合格供應(yīng)商。Valid contact with each suppliers, and collect the information.有效的與所選定的供應(yīng)商進行 聯(lián)絡(luò)，并為供應(yīng)商案收集相關(guān)

9、信息。Each suppliers file will contain the following: Business filed / Numbers of each objections / Quotation and negotiate / Employment record 每個供應(yīng)商案應(yīng)包含以下內(nèi)容 經(jīng)營范圍/可提供產(chǎn)品數(shù)量/報價及合作價聯(lián)絡(luò)人Show the example form for supplier file.展示供應(yīng)商檔案表格。4. How to arrange the supplier file.如何整理供應(yīng)商檔案Make supplier record after e

10、ach event, it will obtain the followingName of use company / The nature of the event Contact person / price and number / Client feedback 應(yīng)在每次使用供應(yīng)商后進行記 錄，記錄內(nèi)容如下： 使用公司/活動類別/公司 聯(lián)絡(luò)人費及及使用數(shù)量/客人使用 反饋According to the suppliers that can not use usually, make contact whiling arrange the supplier files.不經(jīng)常使用的供應(yīng)商應(yīng)在整理 檔案時進行聯(lián)絡(luò)溝通。If the client can not keep the respondence of hotel or get complain form the client, will cancel it from the suppliers file. 不合乎飯店標(biāo)準(zhǔn)，或客人使用后不滿意的供應(yīng)商，應(yīng)取消其 檔案。Take supplier used record, arrange supplier file once half a year, and