酒店英語(yǔ)津貼考試題庫(kù)

1、2012年酒店英語(yǔ)津貼考試必背詞庫(kù)word bank for the english allowance examination 2012razor剃須刀hand dryer 烘手器pillow case 枕套dimmer switch 調(diào)光開關(guān)ashtray煙灰缸slipper拖鞋dressing table 梳妝臺(tái)valet stand 衣物架toothpaste牙膏shaving cream剃須膏bath foam 沐浴液confirm 確認(rèn)tooth brush 牙刷fade 褪色 pillowslip 枕套desk lamp 臺(tái)燈wardrobe 衣櫥closet 壁櫥silk 絲綢

2、indeed 的確toilet bowl馬桶sponge 海綿fork 叉子air conditioner vent 空調(diào)排風(fēng)口bedside table床頭柜blanket羊毛毯bedspread床罩、床單bulb 電燈泡marble 大理石air-condition 空調(diào)mattress 床墊apron 圍裙shampoo/hair conditioner 洗發(fā)水/護(hù)發(fā)素colleague同事doorbell 門鈴paper coaster 杯墊balcony 陽(yáng)臺(tái) television guide 電視指南downtown市中心laundry bag 洗衣袋elevator 電梯char

3、ge to the room 掛房賬occupancy 入住率stationery file 文件夾nail clippers 指甲剪brochure 宣傳冊(cè)stand for代表executive room 行政客房living-room 起居室presidential suite總統(tǒng)套房diner s club 大來(lái)卡bathrobe 浴衣nationality 國(guó)籍credit arrangement 信貸協(xié)定mastercard 萬(wàn)事達(dá)卡departure list (客人)離店名單baggage receipt行李收據(jù)suitcase 手提箱trolley 手推車shoe-shine

4、r 鞋刷d/o（due out） 預(yù)離房間coupon 獎(jiǎng)券cash paid out 預(yù)支款special rate優(yōu)惠價(jià)towel rack 毛巾架extension bed加床direct billing直接劃賬out of order 壞了long distance call 長(zhǎng)途電話cut-off time 截止時(shí)間complimentary免費(fèi)的billing machine 入賬機(jī)actual market share 實(shí)際市場(chǎng)客源分配deluxe suite 豪華套房grateful 感謝procedure 手續(xù)、程序reservation 預(yù)定vacuum 真空allowan

5、ce 費(fèi)用；津貼 function room多功能廳housekeepers report房間狀態(tài)報(bào)表holidex 假日電腦預(yù)訂系統(tǒng)priority club rewards 優(yōu)悅會(huì)guarantee 保留擔(dān)保souvenir 紀(jì)念品late check out延遲退房reservation confirmation預(yù)訂確認(rèn)maintain 維修 保養(yǎng)postcard明信片pick up接送soup spoon 湯匙service charge服務(wù)費(fèi)memo pad 便簽artwork設(shè)計(jì)圖案carved 切好的congee 粥chopsticks 筷子braise 燉、悶appetizer

6、 開胃品.celebrate 慶祝fillet （把魚、肉）切片assure 保證muffin 松餅cereal 麥片粥toast 吐司，烤面包片pan-fried 煎trainee 實(shí)習(xí)生staff locker-room員工更衣室traffic jam 交通阻塞minestrone soup羅宋湯char-grilled 碳烤guest amenity客用品specialty 招牌菜coat hanger 大衣架crab 螃蟹bean sprouts 豆芽honey 蜂蜜lemon tea 檸檬茶straws 吸管vegetable juice 蔬菜汁mustard 芥茉almond 杏仁

7、fruit platter 水果拼盤marmalade 橘子醬electrician電器師group rate 團(tuán)體房?jī)r(jià)scenic spot觀光景點(diǎn)champagne 香檳steamed bread 饅頭tuna 金槍魚sausage 香腸 reasonable 合理的flower vase花瓶delegation 代表團(tuán)birds nest 燕窩soy sauce 醬油look for 尋找spaghetti 意大利實(shí)心粉omelette煎蛋卷salmon 三文魚photocopier復(fù)印機(jī)croissant 牛角包flat iron熨斗stapler 訂書機(jī)pharmacy藥店、藥房sa

8、ucer小碟子urgent 緊急的fire-drill 消防演習(xí)convenient方便的photocopier 復(fù)印機(jī)courtesy 禮貌formal 正式的stain remover 除污劑over there 在那邊repeat 重復(fù)gym 健身房fire sprinkler 滅火噴淋screen 屏風(fēng)smoke alarm 煙霧報(bào)警器tiramisu 提拉米蘇fire-escape plan消防疏散圖fire exit 消防通道food hygienic食品衛(wèi)生emergency exit緊急出口risk management風(fēng)險(xiǎn)管理egress逃生出口hydrant消防栓fire

9、extinguisher滅火器fire alarm火警fire emergency room 消防監(jiān)控室evacuation 疏散emergency torch 應(yīng)急電筒first aid box 急救藥箱smoke detector 煙感器ice bucket 冰桶shower mat 防滑墊concierge 禮賓部dusting 除塵help sb with sth 幫助某人做某事air-fresher空氣清新劑cushion 靠墊 座墊furniture 家具foreign exchange外匯adjoining room 鄰近房bottle opener 開瓶器locker room

10、衣帽間dresser 梳妝臺(tái)mouse pad 鼠標(biāo)墊vending machine自動(dòng)售貨機(jī)dragon boat festival 端午節(jié)milk jug牛奶壺doorknob門把手tv remote control 遙控器martial art 武術(shù)mid-autumn day中秋節(jié)deposit 押金power socket 電源插座lychee 荔枝olive 橄欖tasty and refreshing 爽口的2012年酒店英語(yǔ)津貼考試必背句庫(kù)sentence bank for the english allowance examination 201201. 我叫享利，來(lái)自中州皇

11、冠假日酒店，我是來(lái)接您的。im henry, im from crowne plaza zhengzhou， im here to meet you .02. 對(duì)不起，我不是很明白，我能叫經(jīng)理來(lái)嗎？im sorry, i dont understand. should i get the manager?03. 十二歲以下兒童與父母同住且不要求加床，酒店將不收費(fèi)用。no charge for children under12 years sharing parents room without extra bed.04. 在房間上網(wǎng)是免費(fèi)的。its free of charge to use

12、internet in the room.05. 您對(duì)我們的服務(wù)有什么意見(jiàn)？what do you think of our service?.06. 離開酒店的當(dāng)天您可以充分使用直到中午12:00，如果需要在中午12:00以后繼續(xù)使用，請(qǐng)?jiān)谏衔?0:00前通知服務(wù)臺(tái)。the rooms are at your disposal until 12:00 noon on the day of your departure. should you require your room after that hour, kindly notify reception before 10:00 am.0

13、7. 對(duì)不起，先生，這道菜已經(jīng)過(guò)季。您愿意點(diǎn)些別的代替嗎？im sorry, sir, but that item is out of season. would you care for something else instead?08. 您一共有幾個(gè)人用餐？how many persons in your dinner party?09. 您愿意吃西餐還是中餐？would you like western food or chinese food?10. 廣東菜比較清淡而四川菜比較麻辣。cantonese food is lighter while sichuan food is spi

14、cy and hot.11. 這個(gè)餐桌的位置可以嗎？will this table be all right for you?12. 您現(xiàn)在點(diǎn)菜嗎？ may i take your order now?13. 對(duì)不起。我馬上去給你催一下你的菜。im very sorry. but ill go to rush your order right now14. 您想喝什么酒？what wine would you like to have?15. 給您菜單。請(qǐng)問(wèn)先來(lái)點(diǎn)咖啡還是茶？here is the menu. would you like some coffee or tea?16. 每天的這

15、個(gè)時(shí)間交通情況都較差。為了不誤航班最好早些出發(fā)。at this time of the day the traffic is very bad. it is better to leave earlier to make sure you can catch the plane.17. 值班經(jīng)理馬上就來(lái)。the duty manager will come here soon.18. 我們會(huì)盡快給您答復(fù).we will answer you as soon as possible19. 對(duì)此造成的不便，我們非常抱歉。we are terribly sorry for any inconveni

16、ence caused.20. 您能告訴我事情的詳細(xì)經(jīng)過(guò)嗎？can you tell me/describe what happened in details?21. 您是用信用卡還是現(xiàn)金結(jié)算？will you pay by credit card or in cash?22. 本酒店接受維薩卡以及運(yùn)通卡。the hotel accepts visa card as well as american express.23. 您的牛排是要全熟的還是三分熟的？would you like your steak well done or rare?24. 對(duì)不起。我們只能為酒店客人兌換外幣。這是對(duì)他

17、們的特殊服務(wù)。im sorry. im afraid we can only change money for our guests staying here. its a special service just for them.25. 先生，您還要點(diǎn)什么嗎？would you like anything else, sir?26. 您準(zhǔn)備把費(fèi)用記到您的飯店總賬上嗎？would you like to put that on your hotel bill?27. 我們能保證從酒店兌換出的現(xiàn)金全部是真的，因?yàn)槊繌埣垘旁诮o客人前我們都會(huì)用驗(yàn)鈔機(jī)檢查。 we guarantee that th

18、e cash changed by our hotel is genuine. we have closely examined it before we change it to the customer. 28. 我們馬上拿新的去更換。we will bring the replacement immediately.29. 對(duì)不起，由于酒店修理水管，從今天上午10點(diǎn)至下午1點(diǎn)不能提供熱水。sorry, we cant supply hot water from 10:00am to 1:00pm today, because the water pipes are being repai

19、red.30. 坐出租車從酒店到機(jī)場(chǎng)大約需要40分鐘。it will take 40 minutes by taxi from hotel to the airport.31. 從你入住我們的酒店后，你就可以簽單。since you stay at our hotel，you may sign the bill.32. 請(qǐng)問(wèn)需要我把窗簾拉上嗎?shall i draw the curtains? 33. 非常抱歉，還有什么可以為您效勞嗎？i do apologize. is there any thing i can do for you? 34. 如果您不想被打擾，請(qǐng)您最好把“請(qǐng)勿打擾”牌掛

20、在門外。im afraid that if you dont want to be disturbed, youd better put out the “do not disturb” sign35. 酒吧現(xiàn)在客滿，請(qǐng)稍等約20分鐘好嗎？the bar is full now. do you care to wait for about 20 minutes? 36. 您要加一條毯子嗎？ would you like an extra blanket?37. 您需要我們什么時(shí)候打掃房間。when would you like me to clean your room? 38. 現(xiàn)在可以為您

21、開夜床嗎？good evening. may i do the turn-down service for you now? 39. 先生，團(tuán)隊(duì)預(yù)訂可以打九折 we offer 10% discount for group reservation, sir.40. 早上好，先生。我來(lái)取您要洗的衣服。您要洗衣加急服務(wù)嗎？good morning, sir. i have come to collect your laundry. do you require express service for your laundry?41. 很抱歉給您帶來(lái)這么多麻煩。sorry to have cause

22、d you so much trouble.42. 我向您保證，這類事情以后不會(huì)再發(fā)生了。i assure you it will never happen again.43. 請(qǐng)將房間鑰匙隨時(shí)帶在身邊，以防簽單時(shí)要用。please keep your room key with you all the time in case you need it when you sign your bills.44. 希望你再光臨我們酒店。we hope you will come stay with us again. 45. 您的衣服洗好了，請(qǐng)您查看一下是否滿意？your clothes are

23、ready, will you please see if they are all right?46. 營(yíng)業(yè)時(shí)間是上午9點(diǎn)到晚上6點(diǎn)。the business hours are from 9:00 a.m. to 6:00 p.m.47. 這是您的信用卡和發(fā)票。here is your card and invoice. 48. 您想嘗嘗我們的招牌菜嗎？would you like to try our house specialty?49. 茅臺(tái)酒被認(rèn)為是中國(guó)的國(guó)酒。它常是盛宴的必飲之物。mao tai liquor is regarded as chinas national wine

24、. its often a must for a grand banquet.50. 根據(jù)我們酒店的規(guī)定，您必須為您造成的損壞做出賠償。according to our hotels regulation, you must pay for damage you caused. 51. 上午好，先生。歡迎來(lái)到中州皇冠假日酒店。good morning sir, welcome to crowne plaza zhengzhou, how may i help you?52. 您想要什么樣的房間？what kind of room would you like to have?53. 再加60元

25、，您可以升級(jí)到更高級(jí)的房間。for extra rmb 60 you can upgrade to the superior room.54. 請(qǐng)稍等，我去查一下房間預(yù)定情況。just a moment, please. ill check the room availability. 55. 先生，您有預(yù)定嗎？do you have a reservation, sir?56. 您打算住多久？how long do you plan to stay? 57. 請(qǐng)問(wèn)您的公司全稱及付款方式？may i know your company name and how would you like t

26、o settle your payment?58. 我們登記入店時(shí)間是2點(diǎn)。您會(huì)介意等到那是嗎？our check-in time is 2 oclock. would you mind waiting until then? 59. 您房間的煙感器發(fā)出了警報(bào)，我們能進(jìn)來(lái)檢查一下嗎？there is an alarm from the smoke sensor in your room, can we get in your room and have a check?60. 您能告訴我您的飛機(jī)航班號(hào)和起飛時(shí)間嗎？may i have your flight no. and departure

27、 time?61. 我們將為您保留預(yù)定到晚上7：30。如果您不能前來(lái)，請(qǐng)?jiān)?：00之前告知我們。we will hold the table for you until 7:30pm. if you cannot come, please inform us before 7:00pm.62. 恐怕十六號(hào)后我們不能保證有房間提供給您，那段時(shí)間是我們的入住高峰期。im afraid we wont be able to guarantee you a room after the 16th. we usually have high occupancies in the peak seasons

28、.63. 對(duì)不起，酒店的電腦服務(wù)中心出現(xiàn)了一點(diǎn)小故障，房間暫時(shí)不上了網(wǎng)，請(qǐng)稍候一下就會(huì)恢復(fù)正常。there is a little trouble in the computer service center, so the internet is disconnected temporarily. please wait a while, itll be recovered soon.64. 我們的俱樂(lè)部三明治做起來(lái)很快而且味道特別好。僅僅需要十分鐘的準(zhǔn)備時(shí)間，我們同時(shí)還提供精美的打包盒。our club sandwich is fast and tastes very good. it o

29、nly takes 10 minutes to prepare, and we have very nice box for take away.65. 您點(diǎn)了兩道主菜，請(qǐng)問(wèn)是需要一起上，還是分開上呢？you have ordered two main dishes. would you like it served together or separately?66. im sorry. our sirloin steak is sold out. would you like to try our beef tenderloin? itsalso very good.對(duì)不起，我們的西冷扒賣

30、完了，嘗嘗我們的牛柳，好么？那也一樣美味。67. 我馬上就把您的零錢和收據(jù)拿回來(lái)。i will be right back with your change & receipt.68. 恐怕今天的洗衣太晚了, 我們明天下午7點(diǎn)以前可以送還。im afraid its too late for todays laundry. we can deliver it by 7pm tomorrow.69. 恐怕您誤會(huì)了我的意思，我能解釋一下嗎？im afraid you have misunderstood what i said. perhaps i can explain again.70. 我想

31、那對(duì)兩個(gè)人來(lái)說(shuō)太多了，減少兩道菜比較好。i think that will be too much for two persons. it would be better to reduce the number by two dishes.71. 如果您希望您的房間早些整理好，請(qǐng)將這個(gè)“請(qǐng)打掃”的牌子掛在門上。if you want to have your room cleaned extra quickly, please hang the cleaning sign on the door.72. 對(duì)不起，先生，您是否可以在劃掉之處簽名注明一下？excuse me, sir, but

32、could you please endorse this where it has been crossed out?73. 恐怕您的房間還沒(méi)收拾好。希望您不會(huì)介意在這里等一下，給您帶來(lái)不便真對(duì)不起。im afraid your room is not ready yet. would you mind waiting, please? we are very sorry for the inconvenience.74. 您可以在房間直撥國(guó)際長(zhǎng)途。you can make idd call in your room.75. 請(qǐng)接受我代表酒店向您道歉please accept my apol

33、ogy on behalf of the hotel.76. 很報(bào)歉，先生。修理工馬上來(lái)檢查im very sorry, sir. a repairman will come and check it right away.77. sit down please. shall i put on the cover to protect your coat?請(qǐng)坐!能否給您的西服套上西裝套呢？78. is mr. smith going to pay in cash or by credit card?史密斯先生準(zhǔn)備用現(xiàn)金還是用信用卡付款？79. im sorry, its our fault.

34、完全是我們的過(guò)錯(cuò)，對(duì)不起。80. thanks for the reminder.感謝您的提醒81. well try our best to take some measures, so that you will be satisfied.我們立刻采取措施，使您滿意。82. im sorry to hear that. this is quite unusual. i will look into the matter at once. would you like to have a new one or change to another dish?我對(duì)此感到很抱歉，這是很少見(jiàn)的，我會(huì)

35、馬上調(diào)查這件事，請(qǐng)問(wèn)為你重新做一道菜還是換過(guò)其他菜式呢？83. can i assist you further?還能給您幫什么忙嗎？84. would you please say it again?請(qǐng)您再說(shuō)一遍好嗎?85. theres no answer, would you like to leave a message?電話沒(méi)人接，您是否需要留言？86. let me carry the suitcase for you, will you?讓我為您提這只皮箱好嗎？87. excuse me, sir. according to our restaurants regulation.

36、 people in slippers, vests or shorts are not to enter the restaurant. thank you for your cooperation. we look forward to having you with us.很抱歉，先生。根據(jù)我們餐廳的規(guī)定，穿拖鞋、背心或短褲的客人是不允許進(jìn)入餐廳的，多謝您的合作，我們將期待著您的光臨。88. 請(qǐng)稍等片刻。我將盡快幫你辦a moment, please. i will be with you as soon as possible.89. please report any valuabl

37、e article for the guidance of the laundry department.請(qǐng)向洗衣房說(shuō)明貴重衣物的洗滌要求。90. its my pleasure to serve you.很榮幸為您服務(wù)。91. quick service for any urgent laundry and pressing will be done at 50% extra charge.加快水洗/熨燙服務(wù)加收50%服務(wù)費(fèi)。92. thank you for your comments(compliment, suggestions).謝謝您給我們提的意見(jiàn)（贊揚(yáng)、建議）。93. you h

38、ave made a good choice, you have very good taste.您真會(huì)買東西。您眼力真好。94. there is a table for you now. sorry to have kept you waiting. shall i get a high chair for the baby?現(xiàn)在有張空臺(tái)了，很抱歉讓您久等了，需不需要張bb凳呢？95. please wait a moment while i calculate your bill.請(qǐng)稍等片刻，我立刻就把您的賬單結(jié)算出來(lái)。96. please could i see your passpo

39、rt or other identification, madam?小姐，請(qǐng)出示你的護(hù)照或其它身份證明文件97. we hope you enjoyed your stay with us.我們希望您在這里和我們一起度過(guò)的時(shí)光非常愉快。98. here is your room key and the breakfast coupon. would you please sign here?這是您的房卡和早餐券。請(qǐng)您在這里簽個(gè)名好嗎？99. this money is damaged .im afraid we cant change it, this is according to the

40、hotelregulation. (hotel rules)（紙幣）上有裂口（污跡），按酒店的規(guī)定，我們不能為您兌換。100. what denominations would you like?你想要什么面值的人民幣呢？101. which dates would you like to book? when will you check in and check out?請(qǐng)問(wèn)您需要訂哪一天？什么時(shí)候入住及退房？102. mr. smith, youve made a guaranteed reservation at the hotel. if you cant arrive assche

41、duled, please inform us before 6 p.m. on the expected day. thank you for calling and we look forward to seeing you.史密夫先生，您已在酒店辦理了擔(dān)保預(yù)訂，倘若您不能如期到達(dá)，請(qǐng)務(wù)必在入住當(dāng)天的下午點(diǎn)前通知我們，感謝您的來(lái)電，我們期待屆時(shí)與您見(jiàn)面。103. today is a rainy day and the floor is slippery so please be careful.今天外面在下雨，地面很滑走路時(shí)請(qǐng)多加小心。104. ok, ill arrange a com

42、puter engineer to help you.好的，我馬上安排電腦員上去幫您。105. could you hold the line, please? ill check our room availabilities for those days.麻煩請(qǐng)您稍等，我們查詢那段時(shí)間的房態(tài)。106. well amend your reservation at you request.我們將會(huì)按您的要求作相應(yīng)的更改。107. here is your handbag tag!這是您的行李寄存卡。108. if i can be of assistance. please do not h

43、esitate.如果要我?guī)兔?，別猶豫，盡管講109. do you need a projector and computer?您需要一部投影儀及電腦嗎？110. if we have any shortcoming, please point it. 照顧不周的地方，請(qǐng)多多指正。2012年酒店英語(yǔ)津貼考試必背對(duì)話庫(kù)q&a bank for the english allowance examination 20121. if the guest wants to make an external call, how would you tell him? dial 9 first and t

44、hen add the area code and the number you want. 2. if the guest comes to you and says he/she can not open the door, what would you do?i would go with him to his room to have a check. and have his key changed if necessary.3. when the guest calls the housekeeping service center, and wants an extra pill

45、ow, what would you say? we will send one to you immediately, and may i have your room number?4. if the guest wants to have something which your restaurant doesnt have, what would you say to him? sorry sir. this is not available in our restaurant. but can i suggest some .?5. if a guest calls you to b

46、ook a single room on july 18th, but the hotel is fully booked that day, what should you say?unfortunately there isnt any room for that day, but we can get you on a waiting list. we might have cancellations, and we will let you know as soon as possible.6. if you want to have the guests flight number,

47、 what should you say?may i have your flight number, please, in case the plane is late?7. if the guests want to exchange some foreign notes, how can you help them?the front desk can exchange foreign currency for small amount. if you want to exchange more, you can go to the bank of china, opposite the

48、 hotel.8. if the guest made a complaint about the dish, how would you do? i would apologize to the guest, find out the reason, and change the dish or give him discount according to the situation.9. what would you say to someone who walks into your restaurant for a meal? welcome to our restaurant. do you have a reservation?10. if the restaurant is full when the guest comes, what would you say to the guest? i would say “we are very sorr