信訪工作自查報告

1、信訪工作自查報告根據(jù)*辦公室關于印發(fā)的通知的要求，我廠對一年來信訪工作各項考核內容進行了認真的自查，經(jīng)對照2011年度*信訪穩(wěn)定工作考核評分表，自評分為*分?，F(xiàn)將有關情況報告如下：2010年，我廠按照*關于進一步加強信訪穩(wěn)定工作的實施意見的具體要求，認真貫徹執(zhí)行信訪條例，切實加強領導，狠抓責任落實，一絲不茍調處和解決好每一件信訪件，信訪穩(wěn)定工作取得了較好的成效，全年單位無矛盾糾紛或群體性事件發(fā)生，有力地保障了全廠工作。一、加強組織領導，進一步強化工作責任為進一步做好信訪工作，確保信訪信息暢通無阻，我廠不斷加強組織領導，進一步強化了工作責任。一是將信訪工作納入領導干部述職、目標管理和績效考核等重

2、要議事日程，進一步強化了廣大干部職工對該項工作的重視程度。二是及時調整信訪工作領導小組，配備了兼職信訪干部，建立了由一把手負總責、班子成員實行一崗雙責、各主要科室負責人具體抓落實的工作機制。三是落實節(jié)假日、敏感日、重大活動期間值班制度、安全保衛(wèi)工作和防范工作預案，做好突發(fā)情況、緊急情況問題的處理，保障敏感時期群眾來信來訪工作的有序開展。四是及時向職工公布領導接訪時間、姓名職務等信息，確保了信訪工作渠道暢通。二、加強制度建設，建立信訪工作長效機制一是嚴格落實領導責任制。堅持責任下移，重心下移，一級向一級負責，把責任落實到具體人員；對重點人員、上訪老戶、重點信訪事項實行領導包案處理制度，落實四包責

3、任制以及特殊時期穩(wěn)控方案，努力解決信訪突出問題。二是落實職工思想動態(tài)分析制度和矛盾糾紛排查機制。堅持定期排查和經(jīng)常性排查相結合，重點排查和全面排查相結合，及時掌握各類群體不穩(wěn)定苗頭。定期召開相關部門參加的聯(lián)席會議，對穩(wěn)定形勢進行分析研判，找出存在的突出問題和隱患，明確責任領導和責任單位，限期予以解決。深入開展矛盾糾紛排查，重點關注特殊群體以及職工關心的熱點難點問題，對排查出的不穩(wěn)定因素和不放心人員，逐一制定相應的穩(wěn)控方案，把穩(wěn)控的責任落實到人頭。開展信訪老戶息訴罷訪專項整治活動，落實領導包案，找準癥結，因案施策，著力實現(xiàn)案結事了、息訴罷訪。三是著力做好處置工作，減少越級上訪。制定減少越級上訪措

4、施。通過加強法制宣傳教育，增強群眾法制觀念，引導群眾依法逐級上訪，合理反映訴求和問題；對已出現(xiàn)的信訪問題，嚴格按照分級負責、歸口辦理，誰主管誰負責的原則，責令相關部門對群眾反映的問題按政策限期進行了逐一調查處理，確保矛盾不上交；對重點人員和重要事項均建立了臺帳，加大矛盾糾紛排查化解率；對職工群眾提出的訴求，及時快速反應，妥善處理，防止問題積壓；扎實做好上級批辦的信訪案件，做到了相關材料的規(guī)范齊全，100%實行了領導包案，到期查辦率達到了100%。四是加強信訪穩(wěn)定部門自身建設。嚴格落實*關于領導干部定期接待群眾來訪實施意見，完善信訪基礎工作建設，規(guī)范來信、來訪登記和辦信、接訪工作流程，妥善管理信

5、訪檔案，建立不穩(wěn)定群體、重點上訪人員等基礎臺賬，做到情況明、底數(shù)清，及時向上級部門報告各類情況。五是落實學習交流制度。按照信訪工作的要求，加強信訪人員信訪條例的日常學習，認真組織職工參加局信訪知識網(wǎng)上答題活動，宣傳普及信訪知識，不斷提高新時期信訪工作的能力和水平，教育引導廣大職工群眾理性合法地反映訴求，依法維護自身權益。積極參與*信訪穩(wěn)定工作協(xié)作組活動，加強同其他單位的信訪工作交流，推動信訪工作理念的創(chuàng)新和工作水平的提高。三、暢通信訪渠道，推動信訪工作有序開展一是建立維穩(wěn)網(wǎng)絡。加強三級、四級信息員隊伍建設，特別是針對排查出的重點人員和潛在問題人員，發(fā)動親屬、同事、單位領導進行一對一、幾對一的思

6、想疏導幫助工作，責任到人，有針對性化解，確保特殊群體和重點人員面上不失控、個體不失控。二是加強信訪源頭控管，從源頭做好穩(wěn)定工作。從做好一人一事的思想政治工作入手，堅持定期開展思想分析活動，及時了解、掌握苗頭性和傾向性問題。堅持變群眾上訪為主動下訪，領導率機關有關人員經(jīng)常深入到基層單位，針對職工關心的難點、重點問題，廣泛聽取職工意見，做好政策宣傳、思想引導工作，消除不穩(wěn)定因素，減少了因工作方面所帶來的信訪舉報隱患；注意關心協(xié)解人員、家屬等特殊群體的實際困難和問題，對生活確有困難的人員，要真困難，真幫助；特殊困難，特殊幫助，從根本上消除特殊群體中的不穩(wěn)定因素。三是強化信訪案件督查。做到三個不放過，

7、即：問題不查清不放過，問題不解決不放過，有關措施不落實不放過。對上級機關要查報結果的信訪案件，嚴格按照規(guī)定的時限上報結果；交辦下級的信訪案件，堅持做到跟蹤督辦，及時處理到位。四是加強非在職人員黨建工作。對離退休、協(xié)解、家屬等非在職人員，均明確相應掛靠機構，建立組織網(wǎng)絡，定期組織活動，確保組織不斷線、黨建工作不留盲區(qū)。同時發(fā)揮非在職黨員的帶頭作用，積極組織非在職人員參加群眾性活動，消除失落感，增強認同感，共同維護和諧穩(wěn)定。四、2011年信訪工作思路（一）指導思想以科學發(fā)展為指導，積極走群眾路線，認真落實執(zhí)行信訪條例，優(yōu)化機制，研究和創(chuàng)新信訪工作新方法、新舉措，及時化解發(fā)展過程中出現(xiàn)的問題和矛盾，

8、力爭實現(xiàn)零上訪，創(chuàng)造良好的安定環(huán)境。（二）主要工作一是從思想上進一步重視信訪工作。要堅持發(fā)展是政績、穩(wěn)定也是政績的指導思想，始終把信訪穩(wěn)定工作擺在壓倒一切的重要位置，把信訪作為重要的社情民意資源，積極拓寬和暢通信訪渠道。二是從組織上進一步加強信訪工作。繼續(xù)落實信訪工作領導責任制和責任追究制，鞏固各部門和各單位各負其責、齊抓共管的大信訪工作格局。三是從渠道上進一步暢通信訪工作。要通過廠領導公開接訪、領導下訪、網(wǎng)絡信訪等形式，搭建職工反映訴求和問題的綠色*。四是從機制上進一步夯實信訪工作。繼續(xù)完善信息網(wǎng)絡，把排查化解制度化、日?；龅蕉ㄆ谂挪?、重點排查、專項排查相結合，對排查出的問題認真分析研究

9、，逐案處理，將問題化解消滅在萌芽狀態(tài)。五是從源頭上進一步溯及信訪工作。要用群眾工作統(tǒng)攬信訪穩(wěn)定工作，變群眾上訪為干部下訪，主動了解社情民意，把解決人民群眾切身利益問題放在首位，通過做好深入細致的群眾工作，把信訪工作由矛盾中轉戰(zhàn)向源頭防范和事前解決延伸，堅持預防矛盾、疏導矛盾和解決矛盾并重，形成對信訪穩(wěn)定問題進行全程控管的工作體系。在新的一年里，我們將進一步完善信訪基礎工作，深入開展調查研究，重點提升化解內部矛盾的能力，力爭將各類矛盾隱患化解于未然，推動信訪工作水平再有新提升。qcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3pt

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