酒店基礎英語培訓課件PPT模板

1、若素素材若素素材The Hotel EnglishThe Hotel English Greeting Direction Thanks Apologies Check in Farewell Hotel place 酒店基礎英語培訓By XXX若素素材若素素材Etiquette 酒店禮儀關于禮儀What is etiquette?禮貌言行舉止儀表專業(yè)得體周全穿著打扮專業(yè)的服務不冷漠、不過分、不做作服務到位、照顧周全在面對語言不通的外籍人士時，一定要多加利用手勢和肢體語言。用短句，簡化自己的英語表達從而避免錯誤。Tips 小貼士:若素素材若素素材目錄CONTENTSPart 1Part 2Pa

2、rt 3Part 4Part 5Part 6Part 7問候與歡迎Greeting Direction指路與帶領Thanks 感謝與回答Apologies 致歉與答復Check in 入住Farewell 道別Hotel place 酒店場所若素素材若素素材 G R E E T I N G G R E E T I N G Greeting Direction Thanks Apologies Check in Farewell Hotel place 問候與歡迎Part One若素素材若素素材 Greeting 問候與歡迎 Greeting Direction Thanks Apologies

3、 Check in Farewell Hotel place 用于中午以前Welcome to our hotelGood afternoonGood evening Good morningNice to meet you againGlad/nice to meet youHello/Hi! How are you? Have a good rest很高興再次見到您祝您休息好!用于下午六點過后見到您很高興您好嗎？用于中午至下午六點以前您好！ 若素素材若素素材情景 1：當國外客人來到大門前/前臺時The leader of professional PPT designer in China

4、. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs from the traditional production model, and create a new PPT experience.NEXTHello, sir! Welcome!先生您好，歡迎！Good afternoon, sir! Welcome to Ibis Hotel/our hotel!下午好先生，歡迎光臨宜必思酒店！

5、Good evening, Ms. Nice to meet you in our hotel. May I help you?晚上好小姐，歡迎光臨，請問我能為您服務嗎？010203 Greeting 問候與歡迎 Greeting Direction Thanks Apologies Check in Farewell Hotel place 若素素材若素素材D I R E C T I O ND I R E C T I O N Greeting Direction Thanks Apologies Check in Farewell Hotel place 指路與帶領Part Two若素素材若

6、素素材Direction 指路與帶領 Greeting Direction Thanks Apologies Check in Farewell Hotel place 請跟隨我來。Its over there. Go upstairs/Downstairs. Turn left/right. Follow me, please. Please go to the 2nd floor. Walk straight ahead. 在那邊。（用手指明方向）一直往前走。 往左/右轉。 請到2樓。 上/下樓。This way, please. 這邊請。若素素材若素素材Direction 指路與帶領 G

7、reeting Direction Thanks Apologies Check in Farewell Hotel place 情景 2：當國外客人需要前臺帶領或指明到某處時The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs from the traditional production mode

8、l, and create a new PPT experience.NEXTExcuse me, wheres the toilet/restroom please?請問洗手間在哪兒？Its over there. Turn right at the corner, please. 在那邊，前面角落處右轉。/ Please go to the 2nd floor. Youll see it after you get off the elevator.請您上2樓，出電梯就可以看到。 Thank you. 謝謝！My pleasure./You are welcome. 不客氣若素素材若素素材

9、Useful Words 常用詞回顧在哪里？Where is/Wheres?123衛(wèi)生間/洗手間toilet/restroom/washroom電梯Elevator/lift4左/右轉Turn left/right 5一二三樓First/second/1st/2nd/3rd/4th6（從）下來Get off若素素材若素素材T H A N K ST H A N K S Greeting Direction Thanks Apologies Check in Farewell Hotel place 感謝與回答Part Three若素素材若素素材Thanks 感謝與回答 Greeting Dire

10、ction Thanks Apologies Check in Farewell Hotel place 01 如何表達感謝？Thank you (so/very much). 謝謝您（非常感謝）。 Thanks a lot.多謝。 Thank you for coming.謝謝您的光臨。Thank you for staying in our hotel. 感謝您在我們飯店下榻。Thanks for your help. 謝謝你的幫助。Im very grateful to you. 非常感謝您。 若素素材若素素材02 感謝的應答：You are welcome./Welcome! 不用謝。

11、My pleasure./With pleasure. 樂意效勞。 Dont mention it. 何足掛齒。 Its very kind of you./You are so kind.您真客氣。 Thanks 感謝與回答 Greeting Direction Thanks Apologies Check in Farewell Hotel place 若素素材若素素材情景 3：當國外客人向你表示感謝，要懂得接受他的謝意NEXTThank you!(Thanks a lot!)謝謝！My pleasure./You are welcome. 不客氣Thanks 感謝與回答 Greeting

12、 Direction Thanks Apologies Check in Farewell Hotel place 若素素材若素素材A P O L O G I E SA P O L O G I E S Greeting Direction Thanks Apologies Check in Farewell Hotel place 致歉與答復Part Four若素素材若素素材Apologies 致歉與答復 Greeting Direction Thanks Apologies Check in Farewell Hotel place 01 真誠及時的道歉有時會很好的緩和尷尬氣氛 Excuse

13、 me. 請原諒/打擾一下Im sorry./Sorry. 對不起Its my fault. 這是我的錯。I apologize. 我抱歉。我向你道歉。I apologize for you/it/this.若素素材若素素材02 道歉的答復：Thats all right這沒什么。Thats/Its OK. 沒事。 It doesnt matter. 沒關系。 Never mind. 不要緊，沒關系。 Apologies 致歉與答復 Greeting Direction Thanks Apologies Check in Farewell Hotel place 若素素材若素素材C H E C

14、 K I N C H E C K I N Greeting Direction Thanks Apologies Check in Farewell Hotel place 入住Part Five若素素材若素素材Check in 入住 Greeting Direction Thanks Apologies Check in Farewell Hotel place 情景 4：詢問是否有預訂NEXTDid you have a reservation with us? /Did you make a reservation, please? 您有預訂嗎No, I just arrived in

15、this place.沒有，我剛到這里。We have single rooms, double rooms, suites and luxury suites in our hotel. 我們有單間、雙人間、套間和豪華套間。 I want a single room with window. 單人間，有窗戶。Im sorry, we dont have any single rooms left/all single rooms have been booked, would you like a double room? ? 對不起，我們沒有單間了，雙人間可以嗎？。 Yes, please

16、. 可以。若素素材若素素材Useful Words 常用詞回顧預訂Reservation/bookMake/have a reservation123到達arrive Single room 單間 double room 雙人間 suite 套間 luxury suite 豪華套間4Like 喜歡像 prefer 更喜歡（比較級） 5留下離開Leave6英語中的肯定答復Yes, please./Yep./OK, sir./Certainly, sir./Sure. no problem.若素素材若素素材Check in 入住 Greeting Direction Thanks Apologie

17、s Check in Farewell Hotel place 情景 5：詢問入住天數、人數 The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs from the traditional production model, and create a new PPT experience.NEXTTw

18、o days, please.住兩天。How long do you plan/expect to stay?/How many days will you stay? 請問需要住幾天？ Only myself.只有我一個人。OK. How many people are there, please?您一起有幾個人？OK, sir. Please wait a moment/second.好的，請稍等。若素素材若素素材多久How long123多少How many待留保持Stay 4Wait a moment/second/minute. 稍等一下5期望想做Expect 6等待WaitUsef

19、ul Words 常用詞回顧若素素材若素素材Check in 入住 Greeting Direction Thanks Apologies Check in Farewell Hotel place 情景 6：詢問房價The leader of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs from the tradit

20、ional production model, and create a new PPT experience.NEXTWhats the room rate today? 今天房價多少？OK, Ill take it for two nights. 一個單人間，住兩晚。The price of a single room is 170 RMB per day./The single room rate is 170RMB per day.單間的房費是每天170元。Sure, no problem. Thank you very much, sir. 沒問題，先生。非常感謝。若素素材若素素材多

21、少錢？How muchWhats the price of123房價Room rate/price人民幣 RMB4折扣 discountCould you give me any discount?有折扣嗎？Useful Words 常用詞回顧若素素材若素素材010203040506May I have your passport, please? 麻煩出示一下您的護照。 Your room number is 246 on the second floor.您的房號是二樓的246室。 Heres your key card/room card.這是您的房卡。 You may keep the

22、 room till 2PM.您可以將房間保留到下午2點。Do you need a morning/wake-up call, please?需要叫早服務嗎？We have breakfast for free on 2nd floor each morning from 7:30-9:30.早餐免費，每天上午7:30到9:30在2樓。Check in 入住 Greeting Direction Thanks Apologies Check in Farewell Hotel place 若素素材若素素材護照passport123房號Room numberNo./#房卡Room card/k

23、ey card 4點整點Oclock2 oclock 2點鐘5空出，搬出Vacate6免費For free/freeUseful Words 常用詞回顧若素素材若素素材F A R E W E L LF A R E W E L L Greeting Direction Thanks Apologies Check in Farewell Hotel place 道別Part Six若素素材若素素材Farewell 道別 Greeting Direction Thanks Apologies Check in Farewell Hotel place 情景 7：客人退房后說再見The leader

24、 of professional PPT designer in China. 6 years of making professional PPT, 500 case studies for the classical PPT, make sure you will be satisfied. RAPIDPPT differs from the traditional production model, and create a new PPT experience.NEXTSee you, sir!/Hope to see you next time!期待下次光臨！Goodbye!/Bye for now!再見！Have a nice afternoon/evening/day!祝您下午晚上一天愉快！010203We wish you a pleasant journey.祝您旅途愉快！03若素素材若素素材再見Goodbye.Bye. Bye for now.123祝您有個愉快的Have a nice/good afternoo