哈密11月無(wú)線網(wǎng)退服分析報(bào)告

1、2016年哈密11月退服分析網(wǎng)絡(luò)部2016年11月2目 錄1 G網(wǎng)網(wǎng)絡(luò)退服情況3 G網(wǎng)與T網(wǎng)退服原因分析5 針對(duì)問(wèn)題采取措施和建議6 遺留告警的問(wèn)題2 T網(wǎng)網(wǎng)絡(luò)退服情況4 直放站退服情況和原因分析31、網(wǎng)絡(luò)退服情況-GSM單位：萬(wàn)個(gè)單位：萬(wàn)個(gè)按頻次分析：按退服小區(qū)頻次統(tǒng)計(jì)，哈密11月多日未達(dá)標(biāo)，由于當(dāng)月陰天較多，較多基站退服，維護(hù)人員未能及時(shí)處理導(dǎo)致。（數(shù)據(jù)來(lái)源BSC專(zhuān)業(yè)網(wǎng)管；退服頻次=（退服小區(qū)次數(shù)+4小時(shí)內(nèi)話務(wù)量為零的小區(qū)數(shù)）/總小區(qū)數(shù)）按時(shí)長(zhǎng)分析：按退服小區(qū)時(shí)長(zhǎng)統(tǒng)計(jì)，哈密11月多日未達(dá)標(biāo)，由于當(dāng)月陰天較多，較多基站退服，維護(hù)人員未能及時(shí)處理導(dǎo)致。（數(shù)據(jù)來(lái)源BSC專(zhuān)業(yè)網(wǎng)管；退服頻次=退服小

2、區(qū)總時(shí)長(zhǎng)/總小區(qū)數(shù)）說(shuō)明：全國(guó)網(wǎng)絡(luò)規(guī)模來(lái)源于集團(tuán)說(shuō)明：全國(guó)網(wǎng)絡(luò)規(guī)模來(lái)源于集團(tuán)4 4月計(jì)劃部能力月報(bào)月計(jì)劃部能力月報(bào)5.24% 5.24% 5.24% 5.24% 5.24% 5.24% 5.24% 5.24% 5.24% 5.24% 5.24% 5.24% 5.24% 5.24% 5.24% 5.24% 5.24% 5.24% 5.24% 5.24% 5.24% 5.24% 5.24% 5.24% 5.24% 5.24%5.24%5.90%7.21%4.67%5.80%3.38%5.13%6.36%4.31%3.28%2.36%5.35%4.37%3.12%6.15%7.34%1.81%3.4

3、1%2.65%3.71%8.16%4.91%3.76%5.74%2.53%2.61%6.31%2.13% Column02Column03Column04Column05Column06Column07Column08Column09Column10Column11Column12Column13Column14Column15Column16Column17Column18Column19Column20Column21Column22Column23Column24Column25Column26Column27哈密哈密GSM網(wǎng)絡(luò)退服率對(duì)比圖（按頻次統(tǒng)計(jì)）網(wǎng)絡(luò)退服率對(duì)比圖（按頻次統(tǒng)計(jì)）達(dá)標(biāo)

4、值哈密分公司指標(biāo)0.23%0.23%0.23%0.23%0.23%0.23%0.23%0.23%0.23%0.23%0.23%0.23%0.23%0.23%0.23%0.23%0.23%0.23%0.23%0.23%0.23%0.23%0.23%0.23%0.23%0.23%0.23%1.50%1.21%0.17%0.08%0.04%1.13%0.06%0.31%0.22%0.16%0.05%0.37%0.32%0.15%0.04%0.01%0.04%0.65%0.71%0.16%0.09%0.06%0.74%0.53%0.21%0.31%0.43% Column02Column03Colum

5、n04Column05Column06Column07Column08Column09Column10Column11Column12Column13Column14Column15Column16Column17Column18Column19Column20Column21Column22Column23Column24Column25Column26Column27哈密哈密GSM網(wǎng)絡(luò)退服率對(duì)比圖（按時(shí)長(zhǎng)統(tǒng)計(jì)）網(wǎng)絡(luò)退服率對(duì)比圖（按時(shí)長(zhǎng)統(tǒng)計(jì)）達(dá)標(biāo)值哈密分公司指標(biāo)42、網(wǎng)絡(luò)退服情況-TD按頻次分析：哈密3G退服告警頻次占比遠(yuǎn)遠(yuǎn)大于區(qū)公司的達(dá)標(biāo)值（9.27%），通過(guò)督促代維處理，指標(biāo)出現(xiàn)改善，但

6、仍需要加強(qiáng)處理，達(dá)到通報(bào)值。指標(biāo)詳見(jiàn)下圖。（數(shù)據(jù)來(lái)源RNC專(zhuān)業(yè)網(wǎng)管；計(jì)算方法同上）按時(shí)長(zhǎng)分析：哈密3G退服故障累計(jì)時(shí)長(zhǎng)占比出現(xiàn)改善11月絕大部分日期滿足區(qū)公司的考核值0.13%，對(duì)該指標(biāo)進(jìn)行繼續(xù)保持，爭(zhēng)取創(chuàng)優(yōu)。指標(biāo)詳見(jiàn)下圖。（數(shù)據(jù)來(lái)源RNC專(zhuān)業(yè)網(wǎng)管；計(jì)算方法同上）說(shuō)明：全國(guó)網(wǎng)絡(luò)規(guī)模來(lái)源于集團(tuán)說(shuō)明：全國(guó)網(wǎng)絡(luò)規(guī)模來(lái)源于集團(tuán)4 4月計(jì)劃部能力月報(bào)月計(jì)劃部能力月報(bào)9.27%9.27%9.27%9.27%9.27%9.27%9.27%9.27%9.27%9.27%9.27%9.27%9.27%9.27%9.27%9.27%9.27%9.27%9.27%9.27%9.27%9.27%9.27%9.27%9

7、.27%9.27%9.27%10.90%9.29%11.67%5.80%6.38%10.13%6.36%9.31%11.28%10.36%9.35%10.37%9.12%6.15%11.34%11.81%3.41%4.65%3.71%8.16%10.91%8.76%5.74%3.53%2.61%4.31%2.13% Column02Column03Column04Column05Column06Column07Column08Column09Column10Column11Column12Column13Column14Column15Column16Column17Column18Colum

8、n19Column20Column21Column22Column23Column24Column25Column26Column27哈密哈密T網(wǎng)絡(luò)退服率對(duì)比圖（按頻次統(tǒng)計(jì)）網(wǎng)絡(luò)退服率對(duì)比圖（按頻次統(tǒng)計(jì)）達(dá)標(biāo)值哈密分公司指標(biāo)0.13%0.13%0.13%0.13%0.13%0.13%0.13%0.13%0.13%0.13%0.13%0.13%0.13%0.13%0.13%0.13%0.13%0.13%0.13%0.13%0.13%0.13%0.13%0.13%0.13%0.13%0.13%0.23%0.20%0.07%0.08%0.12%0.13%0.30%0.31%0.08%0.03%0.0

9、2%0.07%0.25%0.10%0.04%0.01%0.41%0.05%0.21%1.10%0.01%0.17%0.04%0.03%0.01%0.01%0.11% Column02Column03Column04Column05Column06Column07Column08Column09Column10Column11Column12Column13Column14Column15Column16Column17Column18Column19Column20Column21Column22Column23Column24Column25Column26Column27哈密哈密T網(wǎng)絡(luò)退服

10、率對(duì)比圖（按時(shí)長(zhǎng)統(tǒng)計(jì)）網(wǎng)絡(luò)退服率對(duì)比圖（按時(shí)長(zhǎng)統(tǒng)計(jì)）達(dá)標(biāo)值哈密分公司指標(biāo)53、退服原因分析-GSM&TD說(shuō)明：全國(guó)網(wǎng)絡(luò)規(guī)模來(lái)源于集團(tuán)說(shuō)明：全國(guó)網(wǎng)絡(luò)規(guī)模來(lái)源于集團(tuán)4 4月計(jì)劃部能力月報(bào)月計(jì)劃部能力月報(bào)GSM退服原因分析：11月哈密GSM退服小區(qū)原因動(dòng)力環(huán)境及外部因素172次，占51.50%；傳輸方面原因102次，占30.54%；無(wú)線設(shè)備硬件故障占比5.69%；工程、操作、局?jǐn)?shù)據(jù)原因及其他原因占比為5.09%。TD退服原因分析： 66.04%是由于傳輸原因?qū)е拢浯问莿?dòng)力環(huán)境及外部因素原因14.51%,已和代維傳輸工作人員進(jìn)行溝通，加快對(duì)傳輸原因退服小區(qū)進(jìn)行處理。哈密GSM退服小區(qū)原因動(dòng)力環(huán)境及外

11、部因素172次，占51.50%；其中G30國(guó)道2832公里、哈密一碗泉PCS、哈密西山鄉(xiāng)水庫(kù)退服較頻繁，嚴(yán)重影響指標(biāo)。（代維發(fā)電不及時(shí)或故障處理較慢）48%26%23%1%1%1%0%哈密哈密GSM小區(qū)退服原因分析小區(qū)退服原因分析動(dòng)力環(huán)境及外部因素傳輸方面原因無(wú)線設(shè)備硬件故障工程、操作、局?jǐn)?shù)據(jù)其他天線、饋線、接頭及連接跳線故障系統(tǒng)、備份、計(jì)費(fèi)及參數(shù)故障哈密TD退服小區(qū)中，由于動(dòng)力原因及外部因素原因占比為14.51%，需要維護(hù)及時(shí)處理，盡可能減少小區(qū)退服次數(shù)。66.04%14.15%7.55%5.66%6.60%TD退服原因分析退服原因分析傳輸方面原因動(dòng)力環(huán)境及外部因素其他天線、饋線、接頭及連接

12、跳線故障無(wú)線設(shè)備硬件故障61、WLAN退服情況按時(shí)長(zhǎng)分析：11月哈密直放站退服率均值為0.21%，優(yōu)于全疆均值0.25%。主要原因?yàn)楣芄哺邔覥J2、哈密振華大廈CJ1和哈密紅星醫(yī)院內(nèi)科辦公樓CJ1分別由于市政停電、進(jìn)行電路檢修和光路故障導(dǎo)致，從而影響11月退服率。4、直放站退服情況原因分析：主要原因?yàn)?1月8日，10日和12日哈密公安高層CJ2、哈密振華大廈CJ1和哈密紅星醫(yī)院內(nèi)科辦公樓CJ1分別由于市政停電、進(jìn)行電路檢修和光路故障導(dǎo)致。解決措施：目前哈密公安高層CJ2和哈密振華大廈CJ1已處理，哈密紅星醫(yī)院內(nèi)科辦公樓CJ1已安排維護(hù)人員去現(xiàn)場(chǎng)排查處理 ；在今后的工作中直放站故障告警應(yīng)做好

13、即時(shí)監(jiān)控，發(fā)現(xiàn)問(wèn)題即時(shí)排查處理。3, 60%2, 40%0, 0%直放站退服率原因分析傳輸故障動(dòng)力環(huán)境設(shè)備故障0.25%0.25%0.25%0.25%0.25%0.25%0.25%0.25%0.25%0.25%0.25%0.25%0.25%0.25%0.25%0.25%0.25%0.25%0.25%0.25%0.25%0.25%0.25%0.25%0.25%0.25%0.25%0.22%0.21%0.07%0.08%0.12%0.13%0.30%0.11%0.08%0.03%0.02%0.07%0.25%0.10%0.04%0.17%0.41%0.05%0.21%0.10%0.01%0.17%

14、0.04%0.03%0.12%0.15%0.11% Column02Column03Column04Column05Column06Column07Column08Column09Column10Column11Column12Column13Column14Column15Column16Column17Column18Column19Column20Column21Column22Column23Column24Column25Column26Column27哈密直放站退服率對(duì)比圖哈密直放站退服率對(duì)比圖全疆均值哈密分公司指標(biāo)75、針對(duì)問(wèn)題采取措施和建議-GSM&TD<E單位：萬(wàn)個(gè)單位：萬(wàn)個(gè)說(shuō)明：全國(guó)網(wǎng)絡(luò)規(guī)模來(lái)源于集團(tuán)說(shuō)明：全國(guó)網(wǎng)絡(luò)規(guī)模來(lái)源于集團(tuán)4 4月計(jì)劃部能力月報(bào)月計(jì)劃部能力月報(bào)針對(duì)問(wèn)題采取的措施上月處理退服告警及其衍生告警221頻次，針對(duì)越來(lái)越多的退服退服，應(yīng)重點(diǎn)加強(qiáng)處理。微波傳輸問(wèn)題一直都是哈密GSM、PTN傳輸問(wèn)題是TD網(wǎng)絡(luò)退服的重要要原因，本月解決此類(lèi)告警78頻次。多次督促代維單位加強(qiáng)維護(hù)人員的培養(yǎng)，但現(xiàn)在能干活維護(hù)人員嚴(yán)重不足。動(dòng)力環(huán)境及外部因素占退服原因最高，本月