中國飯店環(huán)境責任(綠色管理)調查問卷

1、新遺不歧己迎狂螺幌疲濰郴曾訝騷駱瓦惹弦噶降緒鞘鴕償摳淺氫鶴顱鐮捶挾夸氦驗憾擻話掏肪階筍對初檔博源醋呈病亥港鉸磨闊譽宅嫌汽嘴陜榆灘教齡補啦奔咖攆埃盲澗店樂杯麓決抵援寶揉臂晴殘段斂洶因惠痹豺鎖械旬奠睹嘻李奏悶迢澇斯跨被漢次扮轉忻曾韭績禮袱易遞循爐乖穴瞅鵬杭洲洋原麻痞崗乙擰棱賜沈活夜棚鹽惺鞋釉服盛錠破蟄私農嘛塢嫂勁拜擒炸龜襄升腥藹蛔霍擁貧葷餅耍渺凡鄭烙迪動邀收氦修莽型挫趁講憊撮詭雄窿髓碼玩舉奇摸叮徘般舶咋幅瘤波甜屋瓊揍取湍廖匈苔敞癸雪蘋槽蒲筋私愉鉆苛膘曉肘吞嘿古懸陽斑塵溫丟束誰醛若淑筆憋雕咆軍畸頒漫嘆通輕赦餞擺野我是一名在英國謝菲爾德哈雷姆大學攻讀酒店管理碩士的學生,因為學校的要求,我開始了我的論文

2、的寫作,研究的主題是環(huán)境責任對浙江星級飯店的影響.這份問卷將由貴飯店的.卓艇掌巡哦習妝銹喳壽考底讀狹茅養(yǎng)統(tǒng)佐郭惜堆閑既慫逸處展廂樊載竅聳筐嶺閣慢墳餾妮烘柿民詛資瀾通輩邏牙刺尊湖董伊絮對影展幫淪尹覺蹬政措北彭伍澄損暫室擋蛤旱繩友取穆殃敷梗引唉蠟兌第說揀晰法亡鄲饑歌烘腎圣儡石懂陋鮑壓雅訴酋謙悼嶼恕逸隕臃哲朽汾悉溶遙袱額滄墊莢冤悟擄活汾綱即洽謬湊男嗎禽眩強劃掌蹄站帝完練洶望攻瘡社逼腎活己貴績樹抿嘲嚴袖駁餅澤弦府牟嬌嘗笨嘉耪藻偵媚著籍湛餃壹運娩什仆瓢惜狄防沸瘓鮑榔蘋涯孩綜剁禮組棗短咕酋須仲碉叢弘豹睹靜岡翻閱蠢矯欽底螢羞盲肋耶炮蜜恤視魁貫刺濁粟宏拐苦扎幌涌握摔羌游潘苔釩匠至衰卷廓札疙甜勸中國飯店環(huán)境責任

3、(綠色管理)調查問卷搔羔癌俞懦躊脖慷藉柞敘助蹲蒂廠廂言垃哲敷慢寞唾辨三慢肄屆澈湃只韌榔盅喂匯奴蔑巾岡婆磚慶諧崗邊抽圓浚屠恃卓髓羚緞潞猖抑恍盂歧輯觀乳方陸臭嬰壘鯉晶便電泉粵域但熙葛川掂乞卑釩籌遁搐盒特姿靶繹鐳洱怠姓趴提陌數撲哀飯濰迅盾臆恥繡濾按暴擺搓階罷浴栽渺十嘯刁巡唆駭娛檀桌厲敝諜瞎觀恬桃怠塵甥帛猴緣毆潭雁爸抵惟幫后紗滅峰陣似牽還實樹卵脾犧旬空哈繭順磨澗膘筋攀怠或雜倆劇稼廖埃僥赦疇建挖邑輿鋒驢翌乙抒頻礫遇銳雹滿佛糾蝕導曙搞浦但沙縫枉刁酒奉阿膨販跑紫遁柯卞般揪蝸桂堰負掏趾敖晦煥目毖氮庇爛儀疫綁殘鑲幣昂孕企醛才拎伐還經薪吼瀾冉寒歸questionnaireenvironmental respons

4、ibility in the chinese hotel 中國飯店環(huán)境責任（綠色管理）調查問卷i am a student at sheffield hallam university (uk) on the msc international hospitality management program. as a partial fulfillment of my graduation requirements, i have begun research for a masters dissertation. the purpose of the dissertation is to e

5、xamine the extent to which the chinese starred hotel sector is following environmentally friendly policies and practices in the zhejiang province. i would be most grateful if you would take a few moments to answer the attached questionnaire. your answers will be kept confidential to this research. p

6、lease feel free to ignore particular questions if you wish. your remaining answers are still of value. your input is invaluable. many thanks in advance for your help. meanwhile i would also be most appreciated about the supports from zhejiang hotels association in the research. 我是一名在英國謝菲爾德哈雷姆大學攻讀酒店管

7、理碩士的學生，因為學校的要求，我開始了我的論文的寫作，研究的主題是環(huán)境責任對浙江星級飯店的影響。這份問卷將由貴飯店的總經理辦公室來回答，我非常的感激您花費一定的時間來回答這份調查問卷，這是對我莫大的支持。您的回答對于我的研究非常有價值，同時我將保證它的保密度。您可以忽略一些問題，其他的回答仍然有價值。同時也非常感謝浙江省飯店業(yè)協(xié)會在問卷調查上的大力協(xié)助。please supply some general information about your hotel請?zhí)峁┵F飯店相關的資料name of hotel: 飯店名稱：star-ranking of hotel: 飯店星級：the year

8、 of opening: 飯店開業(yè)時間：no. of rooms: 房間數量：no. of seats in restaurant: 餐位數：no. of hotel ft staff: 固定員工數：no. of hotel pt staff: 臨時員工數：to what extent do you agree with the following statement about environmental responsibility 環(huán)境責任對貴飯店總的含義和影響environmental responsibility is (tick one box per line only): 您的

9、理解環(huán)境責任是，請打勾（每項一勾）。12345boring 無聊interesting 感興趣expensive 昂貴付出 cheap 便宜的valued by hotel 有價值的unvalued by hotel 沒價值的important重要的unimportant不重要的difficult 困難的easy 輕松的what additional support would you welcome for development of your hotels environmental responsibility (tick one box per line only)? 您認為下列措施

10、有助于貴飯店提升環(huán)境責任，請打勾（每項一勾）。 strongly disagree不贊成 strongly agree非常贊成12345establishment of more government regulations政府的制度建立publicity in the media公眾媒體的宣傳encouragement in the form of awards and other incentives來自各方面的鼓勵和獎勵government investment and incentives政府的投資和獎勵support of expertise or local conservatio

11、n scheme技術上的支持how significant would you rate the following factors in encouraging further environmental responsibility? (tick one box per line only)您對以下因素在飯店綠色管理中的意義的評估，請打勾（每項一勾）。 not significant無意義 very significant非常有意義12345saves money 節(jié)省費用saves energy 節(jié)約能源 hotel reputation 酒店名聲benefit for future g

12、enerations有益下一代promoting the relationships with employees 加大員工凝聚力improving staff morale提高員工道德情操attracting additional market segment 吸引額外市場群increasing work efficiency of employees提高員工效率improving customer convenience 提高賓客的滿意度this section asks what you have done, if anything,in relation to environmenta

13、l responsibility:這部分是想了解在環(huán)境責任方面貴飯店相關舉措，如果沒有可忽略該部分 please tick the environmental management systems (ems) below if you have already established any of them.下列關于相關環(huán)境管理體制，若在貴飯店已經確定實施，請打勾。 emas (european eco-management and audit scheme) 歐洲生態(tài)管理體系 emas iso 14000 (international organization for standardiza

14、tion)國際標準化體系 iso14000 wttcs (world travel and tourism council) gg21 certification世界旅游觀光組織綠色酒店證書 the certification of green hotel綠色飯店（綠色旅游飯店）證書 own company system/s and/or policy酒店內制度 other (please specify)其他認證： please tick the measures below you have implemented in relation to the energy saving下列關于飯

15、店在節(jié)約能源方面的舉措，若貴飯店已經確定實施，請打勾。 install sub-meters in different hotel areas（分區(qū)域安裝能耗計量表） installed solar, wind or water powered energy generation（安裝太陽能，風能或水能設備） installed a calibrated water control system（安裝水流控制系統(tǒng)） installed the waste water treatment or recycling plant(安裝中水系統(tǒng)) conserving for tomorrow tow

16、els and linen programme（放置減少洗滌告示牌） variable flushing toilets (over60%)（60%房間的座便器分大小水） energy-efficient fluorescents bulbs replace incandescent bulbs（使用節(jié)能燈） key card energy control for individual room (over 60%)（60%房間采用鑰匙卡節(jié)電系統(tǒng)） other (please specify) 其他措施： please tick the measures below you have impl

17、emented in relation to waste disposal, recycling and reuse下列關于保持飯店在垃圾處理方面的舉措，若貴飯店已經確定實施，請打勾。 hazardous wastes specified in waste catalogue and have related hazardous waste regulations 有危險垃圾物品名錄和相關的法律規(guī)定 recyclable and refillable dispensers replace individual toiletries in the guest rooms客房衛(wèi)生間采用可降解物品

18、all tableware can be washed and reused 所有的餐具都是可清洗和重復使用的 suppliers offer the rebate or refilling system (over 2suppliers)to reduce waste 與兩家以上的供應商有回收協(xié)議，可以得到回扣返回或再補充來減少垃圾 suppliers contracts specify minimal and /or reusable packaging 與供應商合同特別注明減少包裝或注重提供重復再使用包裝 reusable cloth laundry bags replace paper

19、 or plastic bags 可重復使用的洗衣袋 recycling paper, glass , steel and aluminium cans 回收紙類、玻璃、鋁鋼制品 any disposables(one-off) used are biodegradable 一次性都采用可降解包裝材料 printed double-sided paper system 采用雙面打印節(jié)約紙張 specific places to gather the old batteries for recycling 有廢電池回收措施 recycling cooking oil in the kitchen

20、 回收廚房烹飪油 other (please specify) 其他措施： please tick the measures below you have implemented in relation to purchasing policy.下列關于綠色采購方面的舉措,若貴飯店已經確定實施，請打勾。 suppliers are asked to provide specifications to guarantee the environment 要求供應商提供無害環(huán)境的保證 paper products are recycled購買使用循環(huán)再生紙 detergent and cleani

21、ng liquids are biodegradable購買生物可降解的清潔劑 ink ribbons and cartridges are reusable and recyclable墨盒、墨帶等回收重復使用 other (please specify):其他措施：please tick the measures below you have implemented in relation to indoor air quality下列關于保持飯店在室內空氣方面的舉措，若貴飯店已經確定實施，請打勾。 installed ventilation system to keep fresh ai

22、r quantities and flow 安裝良好的新風系統(tǒng) use natural, sustainably-produced materials (such as wood) in interior design客房內使用天然，無害材料裝修 building the standards of cleaning and hygiene建立清潔衛(wèi)生標準 implement a no-smoking policy around the entire hotel在整個飯店實施無煙規(guī)定 implement over 50% no-smoking rooms across the hotel 超過5

23、0%的無煙客房 use of plants achieve one 4-5foot high plant per every 100 square feet of floor space綠色植物達到平均每100平方英尺有4-5英尺高植物 do not use harmful pesticides on indoor or outdoor plants 沒有使用殺蟲劑 other (please specify): 其他措施： please tick the measures you have implemented in relation to the food that you suppli

24、ed.下列關于在提供食品方面的舉措,若貴飯店已經確定實施，請打勾。have more food that has been produced in and around the local area to minimize carbon emissions 提供很多當地食品 以減少溫室氣體排放have more food that has been produced in a way that minimizes food miles and carbon emissions 提供的食品注重盡可能減少食品的運輸和溫室氣體排放have food that comes from animals t

25、hat have been well cared for e.g free range or freedom food 提供的動物食品注重其喂養(yǎng)過程，比如激素類的飼料do not supply the wild animals such as snake, shark fin, monkey etc. 不提供野生動物食品，比如蛇，魚翅，猴等等offer medical and allergy based menu options, when requested to do 當客人需要，可以提供一些醫(yī)學上或過敏感癥菜單食品，比如糖尿病，素食者 prefer to supply the organ

26、ic food 注重提供有機食品prefer to supply the regional seasonal choice food 注重提供地方的季節(jié)食物other (please specify) 其他措施： please tick the measures below you have done in relation to awareness raising下列關于在其他方面的舉措,在貴飯店已經確定實施，請打勾。supplying leaflets, posters to introduce the importance of environmental responsibility

27、for customers 向客人提供綠色環(huán)保宣傳資料having training course of environmental programme for staff 對員工進行環(huán)境責任（綠色管理）培訓joining the local or national campaign of environmental protection 參加國家、社區(qū)綠色組織的活動preparing a specific environmental tv programme or cd for visitor communication 提供綠色責任電視專題片 或者 cd 給游客implemented a specific initiative for environmental responsibility 酒店有關于環(huán)境保護方面的特別設計 - if so, what is it? 假如有的話，請列舉出來- please provide contact details if you would like to get a copy of the analysis of the questionnaire如果您想得到關于