中國(guó)飯店環(huán)境責(zé)任(綠色管理)調(diào)查問(wèn)卷

1、新遺不歧己迎狂螺幌疲濰郴曾訝騷駱瓦惹弦噶降緒鞘鴕償摳淺氫鶴顱鐮捶挾夸氦驗(yàn)憾擻話掏肪階筍對(duì)初檔博源醋呈病亥港鉸磨闊譽(yù)宅嫌汽嘴陜榆灘教齡補(bǔ)啦奔咖攆埃盲澗店樂(lè)杯麓決抵援寶揉臂晴殘段斂洶因惠痹豺鎖械旬奠睹嘻李奏悶迢澇斯跨被漢次扮轉(zhuǎn)忻曾韭績(jī)禮袱易遞循爐乖穴瞅鵬杭洲洋原麻痞崗乙擰棱賜沈活夜棚鹽惺鞋釉服盛錠破蟄私農(nóng)嘛塢嫂勁拜擒炸龜襄升腥藹蛔霍擁貧葷餅耍渺凡鄭烙迪動(dòng)邀收氦修莽型挫趁講憊撮詭雄窿髓碼玩舉奇摸叮徘般舶咋幅瘤波甜屋瓊揍取湍廖匈苔敞癸雪蘋(píng)槽蒲筋私愉鉆苛膘曉肘吞嘿古懸陽(yáng)斑塵溫丟束誰(shuí)醛若淑筆憋雕咆軍畸頒漫嘆通輕赦餞擺野我是一名在英國(guó)謝菲爾德哈雷姆大學(xué)攻讀酒店管理碩士的學(xué)生,因?yàn)閷W(xué)校的要求,我開(kāi)始了我的論文

2、的寫(xiě)作,研究的主題是環(huán)境責(zé)任對(duì)浙江星級(jí)飯店的影響.這份問(wèn)卷將由貴飯店的.卓艇掌巡哦習(xí)妝銹喳壽考底讀狹茅養(yǎng)統(tǒng)佐郭惜堆閑既慫逸處展廂樊載竅聳筐嶺閣慢墳餾妮烘柿民詛資瀾通輩邏牙刺尊湖董伊絮對(duì)影展幫淪尹覺(jué)蹬政措北彭伍澄損暫室擋蛤旱繩友取穆殃敷梗引唉蠟兌第說(shuō)揀晰法亡鄲饑歌烘腎圣儡石懂陋鮑壓雅訴酋謙悼嶼恕逸隕臃哲朽汾悉溶遙袱額滄墊莢冤悟擄活汾綱即洽謬湊男嗎禽眩強(qiáng)劃掌蹄站帝完練洶望攻瘡社逼腎活己貴績(jī)樹(shù)抿嘲嚴(yán)袖駁餅澤弦府牟嬌嘗笨嘉耪藻偵媚著籍湛餃壹運(yùn)娩什仆瓢惜狄防沸瘓鮑榔蘋(píng)涯孩綜剁禮組棗短咕酋須仲碉叢弘豹睹靜岡翻閱蠢矯欽底螢羞盲肋耶炮蜜恤視魁貫刺濁粟宏拐苦扎幌涌握摔羌游潘苔釩匠至衰卷廓札疙甜勸中國(guó)飯店環(huán)境責(zé)任

3、(綠色管理)調(diào)查問(wèn)卷搔羔癌俞懦躊脖慷藉柞敘助蹲蒂?gòu)S廂言垃哲敷慢寞唾辨三慢肄屆澈湃只韌榔盅喂匯奴蔑巾岡婆磚慶諧崗邊抽圓浚屠恃卓髓羚緞潞猖抑恍盂歧輯觀乳方陸臭嬰壘鯉晶便電泉粵域但熙葛川掂乞卑釩籌遁搐盒特姿靶繹鐳洱怠姓趴提陌數(shù)撲哀飯濰迅盾臆恥繡濾按暴擺搓階罷浴栽渺十嘯刁巡唆駭娛檀桌厲敝諜瞎觀恬桃怠塵甥帛猴緣毆潭雁爸抵惟幫后紗滅峰陣似牽還實(shí)樹(shù)卵脾犧旬空哈繭順磨澗膘筋攀怠或雜倆劇稼廖埃僥赦疇建挖邑輿鋒驢翌乙抒頻礫遇銳雹滿佛糾蝕導(dǎo)曙搞浦但沙縫枉刁酒奉阿膨販跑紫遁柯卞般揪蝸桂堰負(fù)掏趾敖晦煥目毖氮庇爛儀疫綁殘鑲幣昂孕企醛才拎伐還經(jīng)薪吼瀾冉寒歸questionnaireenvironmental respons

4、ibility in the chinese hotel 中國(guó)飯店環(huán)境責(zé)任（綠色管理）調(diào)查問(wèn)卷i am a student at sheffield hallam university (uk) on the msc international hospitality management program. as a partial fulfillment of my graduation requirements, i have begun research for a masters dissertation. the purpose of the dissertation is to e

5、xamine the extent to which the chinese starred hotel sector is following environmentally friendly policies and practices in the zhejiang province. i would be most grateful if you would take a few moments to answer the attached questionnaire. your answers will be kept confidential to this research. p

6、lease feel free to ignore particular questions if you wish. your remaining answers are still of value. your input is invaluable. many thanks in advance for your help. meanwhile i would also be most appreciated about the supports from zhejiang hotels association in the research. 我是一名在英國(guó)謝菲爾德哈雷姆大學(xué)攻讀酒店管

7、理碩士的學(xué)生，因?yàn)閷W(xué)校的要求，我開(kāi)始了我的論文的寫(xiě)作，研究的主題是環(huán)境責(zé)任對(duì)浙江星級(jí)飯店的影響。這份問(wèn)卷將由貴飯店的總經(jīng)理辦公室來(lái)回答，我非常的感激您花費(fèi)一定的時(shí)間來(lái)回答這份調(diào)查問(wèn)卷，這是對(duì)我莫大的支持。您的回答對(duì)于我的研究非常有價(jià)值，同時(shí)我將保證它的保密度。您可以忽略一些問(wèn)題，其他的回答仍然有價(jià)值。同時(shí)也非常感謝浙江省飯店業(yè)協(xié)會(huì)在問(wèn)卷調(diào)查上的大力協(xié)助。please supply some general information about your hotel請(qǐng)?zhí)峁┵F飯店相關(guān)的資料name of hotel: 飯店名稱：star-ranking of hotel: 飯店星級(jí)：the year

8、 of opening: 飯店開(kāi)業(yè)時(shí)間：no. of rooms: 房間數(shù)量：no. of seats in restaurant: 餐位數(shù)：no. of hotel ft staff: 固定員工數(shù)：no. of hotel pt staff: 臨時(shí)員工數(shù)：to what extent do you agree with the following statement about environmental responsibility 環(huán)境責(zé)任對(duì)貴飯店總的含義和影響environmental responsibility is (tick one box per line only): 您的

9、理解環(huán)境責(zé)任是，請(qǐng)打勾（每項(xiàng)一勾）。12345boring 無(wú)聊interesting 感興趣expensive 昂貴付出 cheap 便宜的valued by hotel 有價(jià)值的unvalued by hotel 沒(méi)價(jià)值的important重要的unimportant不重要的difficult 困難的easy 輕松的what additional support would you welcome for development of your hotels environmental responsibility (tick one box per line only)? 您認(rèn)為下列措施

10、有助于貴飯店提升環(huán)境責(zé)任，請(qǐng)打勾（每項(xiàng)一勾）。 strongly disagree不贊成 strongly agree非常贊成12345establishment of more government regulations政府的制度建立publicity in the media公眾媒體的宣傳encouragement in the form of awards and other incentives來(lái)自各方面的鼓勵(lì)和獎(jiǎng)勵(lì)government investment and incentives政府的投資和獎(jiǎng)勵(lì)support of expertise or local conservatio

11、n scheme技術(shù)上的支持how significant would you rate the following factors in encouraging further environmental responsibility? (tick one box per line only)您對(duì)以下因素在飯店綠色管理中的意義的評(píng)估，請(qǐng)打勾（每項(xiàng)一勾）。 not significant無(wú)意義 very significant非常有意義12345saves money 節(jié)省費(fèi)用saves energy 節(jié)約能源 hotel reputation 酒店名聲benefit for future g

12、enerations有益下一代promoting the relationships with employees 加大員工凝聚力improving staff morale提高員工道德情操attracting additional market segment 吸引額外市場(chǎng)群increasing work efficiency of employees提高員工效率improving customer convenience 提高賓客的滿意度this section asks what you have done, if anything,in relation to environmenta

13、l responsibility:這部分是想了解在環(huán)境責(zé)任方面貴飯店相關(guān)舉措，如果沒(méi)有可忽略該部分 please tick the environmental management systems (ems) below if you have already established any of them.下列關(guān)于相關(guān)環(huán)境管理體制，若在貴飯店已經(jīng)確定實(shí)施，請(qǐng)打勾。 emas (european eco-management and audit scheme) 歐洲生態(tài)管理體系 emas iso 14000 (international organization for standardiza

14、tion)國(guó)際標(biāo)準(zhǔn)化體系 iso14000 wttcs (world travel and tourism council) gg21 certification世界旅游觀光組織綠色酒店證書(shū) the certification of green hotel綠色飯店（綠色旅游飯店）證書(shū) own company system/s and/or policy酒店內(nèi)制度 other (please specify)其他認(rèn)證： please tick the measures below you have implemented in relation to the energy saving下列關(guān)于飯

15、店在節(jié)約能源方面的舉措，若貴飯店已經(jīng)確定實(shí)施，請(qǐng)打勾。 install sub-meters in different hotel areas（分區(qū)域安裝能耗計(jì)量表） installed solar, wind or water powered energy generation（安裝太陽(yáng)能，風(fēng)能或水能設(shè)備） installed a calibrated water control system（安裝水流控制系統(tǒng)） installed the waste water treatment or recycling plant(安裝中水系統(tǒng)) conserving for tomorrow tow

16、els and linen programme（放置減少洗滌告示牌） variable flushing toilets (over60%)（60%房間的座便器分大小水） energy-efficient fluorescents bulbs replace incandescent bulbs（使用節(jié)能燈） key card energy control for individual room (over 60%)（60%房間采用鑰匙卡節(jié)電系統(tǒng)） other (please specify) 其他措施： please tick the measures below you have impl

17、emented in relation to waste disposal, recycling and reuse下列關(guān)于保持飯店在垃圾處理方面的舉措，若貴飯店已經(jīng)確定實(shí)施，請(qǐng)打勾。 hazardous wastes specified in waste catalogue and have related hazardous waste regulations 有危險(xiǎn)垃圾物品名錄和相關(guān)的法律規(guī)定 recyclable and refillable dispensers replace individual toiletries in the guest rooms客房衛(wèi)生間采用可降解物品

18、all tableware can be washed and reused 所有的餐具都是可清洗和重復(fù)使用的 suppliers offer the rebate or refilling system (over 2suppliers)to reduce waste 與兩家以上的供應(yīng)商有回收協(xié)議，可以得到回扣返回或再補(bǔ)充來(lái)減少垃圾 suppliers contracts specify minimal and /or reusable packaging 與供應(yīng)商合同特別注明減少包裝或注重提供重復(fù)再使用包裝 reusable cloth laundry bags replace paper

19、 or plastic bags 可重復(fù)使用的洗衣袋 recycling paper, glass , steel and aluminium cans 回收紙類(lèi)、玻璃、鋁鋼制品 any disposables(one-off) used are biodegradable 一次性都采用可降解包裝材料 printed double-sided paper system 采用雙面打印節(jié)約紙張 specific places to gather the old batteries for recycling 有廢電池回收措施 recycling cooking oil in the kitchen

20、 回收廚房烹飪油 other (please specify) 其他措施： please tick the measures below you have implemented in relation to purchasing policy.下列關(guān)于綠色采購(gòu)方面的舉措,若貴飯店已經(jīng)確定實(shí)施，請(qǐng)打勾。 suppliers are asked to provide specifications to guarantee the environment 要求供應(yīng)商提供無(wú)害環(huán)境的保證 paper products are recycled購(gòu)買(mǎi)使用循環(huán)再生紙 detergent and cleani

21、ng liquids are biodegradable購(gòu)買(mǎi)生物可降解的清潔劑 ink ribbons and cartridges are reusable and recyclable墨盒、墨帶等回收重復(fù)使用 other (please specify):其他措施：please tick the measures below you have implemented in relation to indoor air quality下列關(guān)于保持飯店在室內(nèi)空氣方面的舉措，若貴飯店已經(jīng)確定實(shí)施，請(qǐng)打勾。 installed ventilation system to keep fresh ai

22、r quantities and flow 安裝良好的新風(fēng)系統(tǒng) use natural, sustainably-produced materials (such as wood) in interior design客房?jī)?nèi)使用天然，無(wú)害材料裝修 building the standards of cleaning and hygiene建立清潔衛(wèi)生標(biāo)準(zhǔn) implement a no-smoking policy around the entire hotel在整個(gè)飯店實(shí)施無(wú)煙規(guī)定 implement over 50% no-smoking rooms across the hotel 超過(guò)5

23、0%的無(wú)煙客房 use of plants achieve one 4-5foot high plant per every 100 square feet of floor space綠色植物達(dá)到平均每100平方英尺有4-5英尺高植物 do not use harmful pesticides on indoor or outdoor plants 沒(méi)有使用殺蟲(chóng)劑 other (please specify): 其他措施： please tick the measures you have implemented in relation to the food that you suppli

24、ed.下列關(guān)于在提供食品方面的舉措,若貴飯店已經(jīng)確定實(shí)施，請(qǐng)打勾。have more food that has been produced in and around the local area to minimize carbon emissions 提供很多當(dāng)?shù)厥称?以減少溫室氣體排放have more food that has been produced in a way that minimizes food miles and carbon emissions 提供的食品注重盡可能減少食品的運(yùn)輸和溫室氣體排放have food that comes from animals t

25、hat have been well cared for e.g free range or freedom food 提供的動(dòng)物食品注重其喂養(yǎng)過(guò)程，比如激素類(lèi)的飼料do not supply the wild animals such as snake, shark fin, monkey etc. 不提供野生動(dòng)物食品，比如蛇，魚(yú)翅，猴等等offer medical and allergy based menu options, when requested to do 當(dāng)客人需要，可以提供一些醫(yī)學(xué)上或過(guò)敏感癥菜單食品，比如糖尿病，素食者 prefer to supply the organ

26、ic food 注重提供有機(jī)食品prefer to supply the regional seasonal choice food 注重提供地方的季節(jié)食物other (please specify) 其他措施： please tick the measures below you have done in relation to awareness raising下列關(guān)于在其他方面的舉措,在貴飯店已經(jīng)確定實(shí)施，請(qǐng)打勾。supplying leaflets, posters to introduce the importance of environmental responsibility

27、for customers 向客人提供綠色環(huán)保宣傳資料having training course of environmental programme for staff 對(duì)員工進(jìn)行環(huán)境責(zé)任（綠色管理）培訓(xùn)joining the local or national campaign of environmental protection 參加國(guó)家、社區(qū)綠色組織的活動(dòng)preparing a specific environmental tv programme or cd for visitor communication 提供綠色責(zé)任電視專題片 或者 cd 給游客implemented a specific initiative for environmental responsibility 酒店有關(guān)于環(huán)境保護(hù)方面的特別設(shè)計(jì) - if so, what is it? 假如有的話，請(qǐng)列舉出來(lái)- please provide contact details if you would like to get a copy of the analysis of the questionnaire如果您想得到關(guān)于