Uniform,control制服管理

1、笫 1 頁共 6頁Uniformfcontrol制服管理STANDARD OPERATING PROCEDURE 標(biāo)準(zhǔn)操作程序 UNIFORMCONTROL 制服管理 Task Number： 任務(wù)號： LI-0002 Department：部門： Housekeeping 客房部 Date Issued： 制定日期： August2020 年 8 月Guest Expectation：客人期望： I expect employeesperforming the same job to wear the same uniform. When I seeemployees with unifor

2、ms which have been obviously borrowedfrom another person or department, the professionalism ofthe hotel is questioned. 我希 望員工都穿上自己工作所專有的制服。如果我看到員工穿的是 借來的其他部門的制服那么酒店的專業(yè)水準(zhǔn)將會受到質(zhì)疑。Time to Train： 培訓(xùn)時間：25 minutes25 分鐘Why is this task important for you and ourguests?為什么這項任務(wù)對你及我們的客人如此重要？ Answers：回答：1. I und

3、erstand that it isimportant to regularly check the number of Uniforms.我 知道常規(guī)的檢查制服編號是非常重要的。2. I understand that I must take responsibility for myUniform?我知道我必須對制服負(fù)責(zé)。第2頁共 6 頁3. I can show my professionalism.我體現(xiàn)出了 我的專 業(yè)水準(zhǔn)。WHAT / STEPS 步驟 HOW/ STANDARDS 如何做/標(biāo)準(zhǔn) TRAININGQUESTIONS 培訓(xùn)問題1) Marking 編碼Before a

4、 uniform is issued a uniform code will be marked onthe tag, at the collar or waist. 在制月艮發(fā)出 來以前需將制服打碼一般打在標(biāo)簽衣領(lǐng)或腰部。The information is entered into the uniform card.i. e. name of staff, when the uniform was first issued,when/why a uniform is replaced and misuse of uniform (Note：aprons, scarves, etc. sho

5、uld not be numbered). 很多員工的相關(guān)信息都會記錄進(jìn)制服卡片比如員工的名字。當(dāng) 制服交換或拿錯(圍裙領(lǐng)帶等)也需要特別著名。What has to be marked?什么需要打碼 What do I have to dowhen Uniform w 訂 1 be issued? 當(dāng)制服要發(fā) 給員工時我們需要做什么？2) Issuing hours 發(fā)放制服時間 Issuing hours will be as established, refer to SOP onUniformExchange.Uniformsareissuedstrictlyonanexchange

6、basis, clean for dirty. 發(fā)布制服時間根第3頁共 6 頁據(jù)操作程序而定。制服發(fā)布是嚴(yán)格按照替換標(biāo)準(zhǔn)干凈替換臟 的。How and when can I change my Uniform? 我什么時候 怎么能換我的制服？ Can I have 2 Uniforms on the clean for dirtyexchange basis? 我能有 2 套干凈的制服替換臟 制服嗎？ 3)Quarterly Inventory 每季盤點 Inform all Department Heads aweek before on date of uniform inventory.

7、在制服盤點日期前一個星期通知所有部 門領(lǐng)導(dǎo)。A Uniform Inventory list with staff uniform code and typeof uniform will be issued to the DepartmentHeads the day before.附有員工制服尺碼和款式的制服盤 點清單將會在前一天發(fā)放給部門領(lǐng)導(dǎo) When do I have tocheck inventory? 我什么時候檢查貨物盤點？Linen room.在制服盤點那天不上班的員工需要將制服交往 布草房。Whoissues the check list and when?誰發(fā)放檢查清單什

8、么時候？4) Counting of uniforms清點制服Attendants who will be off dutyon the day ofinventorywill have to hand intheir uniform at the第4頁共 6 頁Linen Attendant issues a slip indicating the return ofthe Uniform.布草房員工發(fā)放一張記著制服歸還日期的清單。Why do I have to hand in my Uniform when I am not here?為什么我不在時要親自交我的制服？ Why do I

9、get a slip inexchange?為什么我交換時要填清單？WHAT / STEPS 步驟 HOW/ STANDARDS 如何做/標(biāo)準(zhǔn)respective column the number items 布草房員工將數(shù)字項目一個一個填寫完整。Department Heads have to fill in the inventory list withitems staff re wearing. 部門領(lǐng)導(dǎo)須將員工佩 帶項目填寫進(jìn)盤點清單 Laundry supervisor to count all uniforms in thelaundry department. 洗衣房主管清點

10、所 有洗衣房制服數(shù)量。All Inventory lists are collected and handed to theHousekeeper assigned. 所有盤點存貨清單將會收集并 交與指定的行政管家。Why do I have to fill in a inventory list? 為什么 我需要填寫一張存貨清單？ Who has to count theTRAINING QUESTIONS 培訓(xùn)問題5) Inventory MasterChart 盤點表Linen Attendantto fill in eachin the Linen Room.第5頁共 6 頁Unifo

11、rms? 誰需要清點制服？ 6) Locker Inspection 存物柜檢查The information is piled in the MasterChart. 信息都會編輯進(jìn)入主控表 A spot check is to be carriedout be HR personnel and staff-Security to ensure thatadditional uniforms are not hidden in lockers. 一個抽樣檢查表是讓人力資源部員工和保安確定存 物柜里沒有多余的制服。Why does HR make spot checks? 為什么人力資源部需

12、要進(jìn)行抽樣檢查？ 7) Lost or damaged Uniforms 遺失或 損壞制服Uniform Attendant to report to Executive Housekeeper forlost or damaged uniforms. 制服房員工 須向行政主管報告遺失或損壞的制服情況。If a uniform is lost or damaged due to negligence, theExecutive Housekeeper will issue a memo to FC for the costof the unifonn to be charged to the

13、staff member concerned.如果員工由于疏忽而丟失或損壞了制服 行政主管發(fā)一張備忘錄給財政部尋求制服價格并向相關(guān)的員工 索取。A copy w 訂 1 be sent to HR. 給一長復(fù)印件給人力資源 部。Who has to report the damage? 誰需要報告損壞情 況？ Whenand why do I have to pay the Uniform? 什 么時候以及為什么我需要為制服付錢？Summaryquestions 問題概述：1. What is important about第6頁共 6 頁marking the Uniform?給制服編碼時什么最重要？ 2. What arethe issuing hours and why?發(fā)放制服時間是什么為什 么？ 3. Whydo we have to do quarterly inventory?為什 么我們需要每季盤點？4. What do you have to do beforean inventory check?貨物盤點檢查以前你需要做什么？ 5. Whatdo you get in exchange to you Unifonn?用什么替換 您的制服？6. Who conducts the l