飯店基礎(chǔ)英語

1、飯店基礎(chǔ)英語飯店基礎(chǔ)英語Basic Hotel EnglishGreeting 問候問候lHow do you do!lGood morning/afternoon/evening!lHow are you (doing)?lNice to meet/see you!lWelcome to HongFu Hotel!NUMBER數(shù)字數(shù)字l基數(shù)詞：主要表示數(shù)量，13-19都以-teen 結(jié)尾，20-90等十位整數(shù)都以-ty結(jié)尾。l序數(shù)詞：主要表示次第，如在表達樓層時，我們 就用序數(shù)詞。第4-19都由相應的基數(shù) 詞加-th構(gòu)成。第20-90等十位整數(shù)的詞 是由相應的基數(shù)詞去詞尾-y，加-ieth

2、構(gòu)成。Number 數(shù)詞數(shù)詞Asking /inquiring 征詢用語征詢用語lWould you like to leave a message? 您需要留口信么？lI beg your pardon? 您能再說一遍么？lWhat do you think of our service? 您覺得我們的服務怎么樣？lMay I know your name/room number? 能告訴我您的名字/房號么？NUMBER數(shù)字數(shù)字l小數(shù)：小數(shù)點讀point,小數(shù)點以后的數(shù)按個位 基數(shù)詞依次讀出。l分數(shù)：由基數(shù)詞作分子，序數(shù)詞作分母構(gòu)成，除分子是1外，序數(shù)詞都用復數(shù)。 如：1/3 one thi

3、rd 3/5 three fifthsl百分數(shù)：為percent 如：10% ten percentDay 日的表達日的表達lYesterday 昨天昨天 lToday 今天今天 lTomorrow 明天明天lThe day after tomorrow 后天后天lThe day before yesterday 前天前天Week 星期的表達星期的表達lWeek 星期星期lWeekend 周末周末l根據(jù)西方人的習慣，每周日為一個星期的第一天，周根據(jù)西方人的習慣，每周日為一個星期的第一天，周六為一個星期的最后一天。六為一個星期的最后一天。lWhat day is it today? 今天星期幾？

4、今天星期幾？ Itsl星期日至星期六：星期日至星期六： Sunday (Sun.) Monday(Mon.) Tuesday (Tue.) Wednesday (Wed.) Thursday(Thur.) Friday (Fri.) Saturday (Sat.)Arousing attention 提醒用語提醒用語lMind your step. 請走好。請走好。lAfter you. 您先請。您先請。lPlease dont leave anything behind. 請帶好您的隨身物品。請帶好您的隨身物品。lPlease dont smoke here. 這里不允許吸煙。這里不允許吸煙

5、。lHere you are. 給您。給您。lBe aware of the ceiling, sir. 小心頭頂，先生。小心頭頂，先生。How to express times?時間表達時間表達：Whats the time now?現(xiàn)在幾點了？May I know the time now?我能知道現(xiàn)在的時間么？Its Useful words:hour 小時 minute 分鐘 second 秒quarter 刻 half 半 oclock X點整 How to express times?時間表達：時間表達：Three ways to express time 三種表達時間的方法l1.

6、hour(時)+minute(分)l2.minute (分)+ past+ hour(時)l3.60-minute(分)+to+hour(時)+1Exercise:15:05 11:05 9:30 14:58 7:45 5:15Expressing good wishes祝福用語祝福用語l Congratulations! 祝賀你！祝賀你！l Merry Christmas! 圣誕快樂！圣誕快樂！l Happy new year! 新年快樂！新年快樂！l Have a good time!祝您愉快！祝您愉快！l Have a nice trip!祝您旅途愉快！祝您旅途愉快！l Enjoy yo

7、ur stay！祝您住宿愉快！祝您住宿愉快！ Answer回答：回答：l You too. /The same to you！/重復祝福語。重復祝福語。 你也一樣！你也一樣！Month 月的表達月的表達lMonth 月lWhats the date today? 今天幾號？lIts the first of May.今天是五月一日l1-12月： January (Jan.) February (Feb.) March (Mar.) April (Apr.) May June (Jun.) July (Jul.) August (Aug.) September (Sep.) October (O

8、ct.) November (Nov.) December (Dec.)Years & Seasons 年和季節(jié)的表達年和季節(jié)的表達年年Year年初年初The beginning of a year年底年底The end of a year去年去年Last year今年今年This year閏年閏年Leap year1643年年Sixteen forty-threeYears & Seasons 年和季節(jié)的表達年和季節(jié)的表達季節(jié)季節(jié)Season春季春季Spring早春早春Early spring夏季夏季Summer盛夏盛夏Midsummer秋季秋季Autumn/fall晚秋晚秋

9、Late autumn冬季冬季winterService Sentences 服務用語服務用語lIm at your service. 樂意為您效勞。樂意為您效勞。lExcuse me.打擾了。打擾了。lMay I help you? 我能幫您嗎？我能幫您嗎？lIts my pleasure.這是我的榮幸。這是我的榮幸。lWhat can I do for you?有什么可以為您效勞？有什么可以為您效勞？lSorry to interrupt you.對不起，打擾一下。對不起，打擾一下。lService hours are:7:00-23:00. 我們的營業(yè)時間是我們的營業(yè)時間是7:00到到2

10、3:00。Taste 味道的表達味道的表達How is it taste?Its lDelicious 美味的美味的lSweet 甜的甜的lSour 酸的酸的lSalty 咸的咸的lBitter 苦的苦的lHot 辣的辣的lTerrible 糟糕的糟糕的Colors色彩的表達色彩的表達redyellowgreenbluewhiteblackorangepinkpurplegreybrowncreamblue greencrimson在表達顏色的深淺時，直接在顏色前加dark（深）或light（淺）即可。如深藍色為dark blue,淺紅色為light red. What color is it

11、? ItsAsking /inquiring 征詢用語征詢用語lMay I take your order now? 現(xiàn)在可以點菜了么？現(xiàn)在可以點菜了么？l May I have your signature please?/Please sign here. 請簽字。請簽字。lHow about a XXX? XXX怎么樣？怎么樣？lWould you like to have XXX? 用點用點XXX怎么樣？怎么樣？Department Name飯店各部門名稱（飯店各部門名稱（1）管家部：管家部：Housekeeping (H/K)前廳部前廳部: Front Office (F/O)人力資

12、源人力資源部部:Human Resources Department (H/R)工程部工程部: Engineering Department (ENG)餐飲部餐飲部:Food and Beverage Department (F&B)Department Name飯店各部門名稱（飯店各部門名稱（2）l總總 辦：辦：Executive Office (EO)l保衛(wèi)部：保衛(wèi)部：Security Department (SEC)l銷售部：銷售部： Sales and Marketing Department (S&M)l財務部財務部：Finance Department (FIN)l

13、娛樂部：娛樂部：Entertainment Department (ENT)l廚廚 房：房：Kitchen The title of a technical post職稱（職稱（1）lGM General Manager 總經(jīng)理lEXC GM Executive General Manager 執(zhí)行總經(jīng)理lDeputy GM Deputy General Manager 副總經(jīng)理lAss GM Assistant General Manager 總經(jīng)理助理lDirector 總監(jiān)lAM Assistant Manager 大堂經(jīng)理lManager 經(jīng)理 lDeputy Manager 副經(jīng)理T

14、he title of a technical post職稱（職稱（2）lMOD Manager On Duty 值班經(jīng)理lSupervisor 主管 Captain 領(lǐng)班l(xiāng)Attendant 客房服務員lWaiter/Waitress 男/女服務員lClerk 文員 cashier收銀員lOperator 接線員lBellboy 行李生lReceptionist 接待員Expressing thanks 致謝致謝lThank you. 謝謝你！lThank you very much.非常感謝！lThank you for telling us. 謝謝您告訴我們！lThank you for

15、 waiting. 謝謝您的等待！Answer回答：lYou are welcome.lMy pleasure.Apologizing致歉致歉lI beg your pardon, sir. （請客人重復時）lExcuse me for interrupting. (不得以打擾客人時).lSorry to have bothered you (打擾客人后).l Im sorry, A guest is waiting for me (中止談話時用).l Im sorry, The house is fully booked.（客滿時用）Answer回答：lThats all right.lIt

16、 doesnt matter.Farewell 告別告別lGood bye! 再見！lSee you! 再見！lGood night! 晚安！lHope to see you again! 歡迎下次光臨！Directions 有關(guān)方向的表達有關(guān)方向的表達How can I get to the ?去XXX怎么走？lGo upstairs/downstairs.上/下樓。lIts on the second (third) floor.在二樓。lThis way, please. 請這邊走。lTurn left /right. 左/右轉(zhuǎn)。lIt will be on your right. 在您的右邊。 About complaints 處理投訴用語（處理投訴用語（1）lDont worry. 不要擔心。lI apologize for this. 我為此事道歉。lIm afraid its against the hotels regulations.對不起，這不符合酒店的規(guī)定。lIll report it to our manager. 我會把此事報告給經(jīng)理。About complaints 處理投訴用語（處理投訴用語（2）lI assure you it wont happen again. 我保證此事決不會再次發(fā)生。lWell give you a 10%(ten