酒店培訓(xùn)課程表

1、| 丨丨.Orientation Schedule入職培訓(xùn)課程安排時間表(11月14至17 日)第一天11 月 14日Day One9:00 - 9:10播放洲際集團(tuán)錄像 暖場Who we are - Opening Video14th Nov9:10 - 9:45自我介紹Self I ntro9:45 - 10:15總經(jīng)理歡迎辭Welcome keyno tes行政委員會/部門經(jīng)理歡迎Excom Welcome10:15 - 11:15洲際集團(tuán)介紹World of IHG業(yè)主組織結(jié)構(gòu)介紹Owner Orga ni zati on Chart11:15 - 11:30課休Break11:30

2、- 12:00洲際集團(tuán)愿景IHG Visio n12:00 - 13:00洲際集團(tuán)致勝之道Winning Ways13:00 - 14:00午休Lunch Break14:00 - 15:30新形象-儀容儀表及個人衛(wèi)生New Look-Groo ming & Pers onal Hygie ne15:30 - 15:45課休Break15:45 - 16:45酒店業(yè)禮儀禮貌Basic Manner & Public Behaviour16:45 - 17:15電話禮儀Teleph one Courtesy17:15 - 18:00myLearni ng在線學(xué)習(xí)網(wǎng)站myLear

3、ning第二天11 月 15Day Two日15th Nov9:00 - 10:00盡炫自我洲際集團(tuán)承諾IHG Commitme nt - Room to be yourself10:00 - 10:10課休Break10:10 - 11:50員工手冊O(shè)ur Guide for You員工滿意度調(diào)查Employee Survey11:50 - 12:00課休Break12:00 - 12:30(Alena Ju)優(yōu)悅會介紹Priority Club Reward Overview12:30 - 13:30午休Lunch Break13:30 - 14:15(Sami Liu )前廳部職能介紹F

4、O In tro心語”賓客滿意度調(diào)查(Sami Liu)HeartBeat Guest Satisfacti on System14:15 - 14:30(Edwin Kats )餐飲部職能介紹F&B Intro14:30 - 16:00酒店參觀Hotel Tour16:00 - 16:10課休Break16:10 - 16:20(Cecilia Wu )客房部職能介紹HSKP In tro16:20 - 16:30(Neil Xia)工程部職能介紹ENG Intro16:30 - 16:40財務(wù)部職能介紹(Lindy Feng)FIN Intro16:40 - 16:50市場銷售部職

5、能介紹(Bernard Kong)S&M Intro16:50 - 17:00頤尊水療介紹Touch Spa17:00 - 18:00酒店產(chǎn)品知識Hotel Product Kno wledge復(fù)習(xí)本日課程Review the whole day sessi on第三天11 月 16日Day Three16th Nov9:00 - 13:00心系品牌”領(lǐng)導(dǎo)能力Bra ndHearted Leadership Compete ncy品牌服務(wù)課程一一你賦之生命Bra nd service program - YBITL13:00 - 14:00午休Lunch Break14:00 - 18

6、:00服務(wù)我的客人一一基本技巧1-4Be my guest - Basic Skill 1-4第四天11月17Day Four日17th Nov9:00 - 13:00服務(wù)我的客人一一基本技巧5-8Be my guest - Basic Skill 5-813:00 - 14:00午休Lunch Break14:00 - 14:30員工獎勵方案How we reward you-Employee recog niti on program綠色意識Gree n Aware14:30 -15:10食品安全Hotel Safety - FSMS酒店安全培訓(xùn)15:10 - 17:10酒店安全培訓(xùn)一一消防安全、炸脅 Hotel Safety - Fi