回復(fù)詢盤技巧探討(精)

1、25lnquiry一，高效回盤5大要訣?及時(shí)：接到買家詢盤，要給予及時(shí)反饋，確保詢盤回復(fù)有效性。通常在1小時(shí)內(nèi) 完成回詢盤，訂單生成的率高達(dá)70%，回時(shí)間超過10小時(shí)，會(huì)大大降低訂單生 成率。?專業(yè)：賣家應(yīng)具備豐富的行業(yè)知識(shí)，對于客戶關(guān)于產(chǎn)品方面詢問，能夠給予專業(yè) 解答。?準(zhǔn)確：要將回復(fù)信寫得很清楚，首先要正確理解買家來函的準(zhǔn)確意思，如有不清 楚的地方，貝U應(yīng)立即去函向客戶詢問了解，切忌一知半解。?具體：盡量一次性多傳達(dá)自己的意思，以免來回溝通錯(cuò)過了商機(jī)?格式：格式一般分為稱呼、正文、敬祝語、落款幾個(gè)部分，語言簡潔準(zhǔn)確，避免 出現(xiàn)語法和拼寫的錯(cuò)誤。鑒于東西方文化的差異建議回答賣家問題直截了當(dāng)，

2、一般 疑問句建議先回答yes或者no，然后再補(bǔ)充自己需要說明的。，回盤參考模版 不同狀態(tài)下訂單，回復(fù)詢盤的方式和技巧各有不同。下面將訂單狀態(tài)大致分為一下 幾類，一一說明：1.未付款詢盤回復(fù):第一主動(dòng)出擊，當(dāng)買家下單后應(yīng)及時(shí)主動(dòng)與買家聯(lián)系，聯(lián)系內(nèi)容可以按照先后順序 包括為打招呼，對產(chǎn)品進(jìn)一步的介紹，并告知請付款以及時(shí)查看庫存?zhèn)湄?，盡快發(fā) 貨。下面一個(gè)不錯(cuò)的回復(fù)：Dear XXX,we have got your order of.The bag you order is one of the hot items from my store and it is made of high quali

3、tyleather. But the order seems un paid. If there anything I can help with the price or sizeetc.When the payment is finish, I can stock up the item and get it ready for shipp ing.If any further questi ons, please feel free to con tact with us.ThanksBest Regards2.已付款訂單的回復(fù)：主要內(nèi)容包括確認(rèn)產(chǎn)品的規(guī)格，尺碼等等具體事宜，表現(xiàn)賣 家的

4、專業(yè)性下面是一個(gè)不錯(cuò)的例子：Dear XXX,I am very glad to hear from you. The biggest size we have is 39.A nd this shoes is littlebigger in size. So I think 39 will fit.If you have any other questions, Please feel free let me know.We are look ing forward to gett ing your early reply.Best Regards3.發(fā)貨后的回復(fù)：從貨物離開中國海關(guān)至買家收

5、到貨物建議每個(gè)階段賣家都給買家發(fā)一封郵件通知買 家，直到買家收到貨為止。因?yàn)橘I家付款后都急于收到貨物，而郵寄過程一般又是5-10天不確定的，因此這樣隨時(shí)通知買家貨物狀態(tài)一是表現(xiàn)自己商業(yè)城信度二是 及時(shí)的溝通能讓買家不再急切詢問。A,告訴買家訂單詳情Dear CustomerThe item you order is already shipped and the track ing nu mber is XXXXXThe mail status is as follows:20071130 21:43:12SHANGHAIDispatch from Sort ing Cen terThis i

6、s the status of your order. You will get it soon.Thanks for your support and un dersta nding.B詢問是否收到貨物Dear customer,EMS tracki ng in formatio n(EMS網(wǎng)站查詢This is the status showing on EMS. Have you already got the items? If you have got theitems, please let me know.Thanks4客戶投訴產(chǎn)品質(zhì)量有問題Dear customer,I rec

7、eived the boots but I cant sell them because the Gucci box wasripped up if you can t secure the packages better than that then youwill not be heari ng from me aga in!Dear frie nd,I am very sorry to hear that. The damage must happe ned duri ng tran sportati on. Iusually make sure everyth ing is in go

8、od con diti on before shipp ing products out. Imake sure giving you more discounts to make up when you buy from me next time.Thanks for your un dersta nding.Best Regards5訂單完成Dear customer,I am very happy to see that you have received the items. Thanks for your support. IHope you satisfy with the ite

9、m and looking forward to do more bus in ess in the futurewith you.ThanksBest Regards6提醒買家給自己留評價(jià)，這是在交易結(jié)束后很重要的一個(gè)環(huán)節(jié)Hi there,Thanks for your continu ous support to our store, and we are improvi ng ourselves fromservice, quality, sourc ing and so on.it would be appreciated if you can leave us a positive

10、feedback ,its a greatencouragement to us，if theres anything I can help with ,donthesitate to tell me .Best wishes7折扣Dear xxx,Thanks for your message.Well, if you buy the 2 items, we can offer you a GBP 0.26 discount. Once we confirmyour payment, we will post the item for you in time.Pls feel free to

11、 con tact us if you have any further questi on.Thanks & Best regards!8常見問題回復(fù)A推廣新產(chǎn)品，采購季節(jié)期間根據(jù)自己的經(jīng)驗(yàn)，可給買家推薦自己熱銷的產(chǎn)品Hi there,As Christmas is coming, we found hair straighte ned has a large pote ntial market.Many customers bought them for resale on eBay or in their retail store because its ahigh profit

12、 margin product.we have a wide range of GHD mk4 STRAIGHTER productson sell as well. Please click the follow ing link to check them out.If you have more tha n10 pieces in one order we can help u get a wholesale price. Than ks.Regards b貨物斷貨， 貨物偶爾的斷貨只要認(rèn)真解釋一下， 買家一般能夠理解， 最好的辦法 是告訴買家自己會(huì)積極盡量幫他找到庫存，同時(shí)向他介紹類似

13、的款式供其選擇。Hi there,We are really sorry that the bag you order is out of stock at the mome nt. I will con tactthe factory to see whe n they are going to be available aga in. I would like to recommend you some other pretty bags which have the same style. Hope you like them as well.You can click on the f

14、ollowing link to check them out.If theres anything I can help with, Please feel free to con tact us.Than ks.Regards c:改完價(jià)格再次催款，很多情況買家下單后覺得運(yùn)費(fèi)過高，不愿意付款希望賣家能 夠給與折扣，下面的回復(fù)可以借鑒一下：Hi there,We already reset the price for you. I give you ano ther 10% disco unt on top of the original shipp ing price. Because t

15、he price we offer is lower tha n the market price and asyou know the shipp ing cost is really high, we do not make much profit from this product.Hope you are happy with it.IF any further questi ons, please feel free to con tact us.Regards d大量訂購詢問價(jià)格,大量訂單詢盤買家若是趕上采購季節(jié)應(yīng)該是很有誠意的買 家，對他們的回復(fù)要詳盡一些，內(nèi)容一般包括樣品的價(jià)格

16、，采購量和相應(yīng)的價(jià)格, 這個(gè)報(bào)價(jià)建議是包括運(yùn)費(fèi)的，給買家感覺是給他的一個(gè)優(yōu)惠。Hi there,Thanks for your inquiry, and we really want to do more bus in ess with you, and I thi nkit is the best way to place an sample order which is 45 usd shipp ing in cluded, If 100pieces in one order, we can offer you the bulk price which is 39.5 usd/piece.

17、 I am looking forward to your reply.Regards e海關(guān)問題， 某些國家海關(guān)由于定期的嚴(yán)格檢查或者罷工等問題造成郵件延誤， 建 議及時(shí)和買家通知，及時(shí)的溝通讓買家感覺你是一直在跟蹤貨物的狀態(tài)，以免置之 不理造成誤會(huì)Hi there,Accord ing to the n ews from EMS in Chi na, large qua ntity of mails to En gla nd isblocked by the custom due to the in spect ion. For the safety of the goods I sugg

18、est tosend the goods after a few days. I am won deri ng if the delay going to be a problem foryou. I am look ing forward to your reply.Tha nksRegards f家?guī)滋旌筮€沒有收到貨物的詢問，需要及時(shí)地與快遞公司聯(lián)系察看貨物狀態(tài)。Hi, we did send the package out on 2007-10-16,1 think there must be some issues withthe shipp ing compa ny ,and we have bee n con tact ing them till now .we called thepackage back and resent them ,the new tracki ng number is 111814176 its shipped viaTNT .I apologize for the inconvenien ces and hopefully you can receive the items soon. Ifthere are any questions, d