Faredealtravelagency學習教案

1、會計學1Faredealtravelagency Faredeal Travel Agency is now one of the largest travel agencies in the city,the financial centre of London.In a few months time it plans to open branch offices in Birmingham and Edinburgh.第1頁/共19頁 Their objective is to provide an outstanding travel service to the City of Lo

2、ndon. Their strategy is to rapidly expand our corporate business and to steadily develop our Travel Shop. Their main asset is our employees.They aim to provide others with secure, interesting and well-paid work, in a pleasant working environment.第2頁/共19頁第3頁/共19頁 Director Director Claudia Ortega Manu

3、el Ortega General Manager Marketing Manager Alan Robinson Daria Bressan Sales Manager Corporate Business Manager Manager Office Manager Supervisor Christos Vasiliki Travel shop Accounts Sonia Hunt Data processing Marta Torres Felix Lundqvist Peter Martin Sales staff Accounts staff Administration Dat

4、a processing Sales staff staff staff第4頁/共19頁Staff Alternation:1.Manuel is often away on business trip. 2.Alan Robinson complaints also of having no contact with Manuel Ortega. 3.Christos Vasiliki wants better commmmunication with Manuel Ortega. 4.Daria Bressan reports to Manuel Ortega. However,most

5、of her work is with Claudia Ortega, whose speciality is marketing.第5頁/共19頁Department reforming:1.Alan Robinson has too much responsibility and feels very stressed. 2.The Accounts Department want more cooperation with the Data Processing Department. 3.Sonuia Hunt says that Peter Martin is always inte

6、rfering in their office.第6頁/共19頁Director ManuelOrtega(1)Accounts Manager and staff(2/3)Kitchen and restroom2General Manager(1)Marketing ManagerData processing General office Sales staff Corporate BusinessManager Trvel ShopChange currencyDirectoor Claudia Ortega(4)Travel shopSales staffStore room (st

7、ationery and sales literature)(4)ToiletsLiftsPhotocopying (3/4)ReceptionPost room Extrance STREET Main entranceOffice Layout第7頁/共19頁The request to increase the facilities 1.A canteen in the building. (There are no restaurants nearby).2.A room for smokers. (People smoke outside the main door).3.Crech

8、e facilities for staff with young children.4,Facilities for disabled staff. (There are two disabled staff).第8頁/共19頁The office space is not used efficently and needs a complete reorganisation.(For example ,Account and General Office staff have to walk too far to the photocopying room,ect.)The request

9、 of the Office Layout adjustment第9頁/共19頁62%,for adequate65%,for interesting35%,for monotonous38%,for underpaid第10頁/共19頁第11頁/共19頁 Director Director Manuel Ortega Claudia Ortega (Secretary) General Manager Alan Robinson Marketing Manager Daria Bressan Manager Office Manager Accounts Sonia Hunt Sales M

10、anager Manager Felix Lundqvist Corporate Business Travel shop Christos Vasiliki Marta Torres Accounts staff Administration Sales staff Sales staff staff New Management Structure第12頁/共19頁Creche(1/4)Canteen(1/4)Kitchen and restroom(1)Store room (stationery and sales literature)General Manager(2)Direct

11、or ManuelOrtega(2)General office (2)Marketing Manager(3)Manager Travel ShopPhotocopying (2)Director Claudia OrtegaSales staff Corporate Business(3)Travel shopSales staffAccounts Manager and staff(Data processing)ToiletsSmoking room(4)Change currencyLiftsReceptionPost roomExtrance STREET Main entranc

12、eNew Office Layout第13頁/共19頁 Improve the facilities / Elected representatives / Stuff meeting / Video conference2. Organize social club/ Send birthday gifts to stuff / hold stuff meeting or dancing party3. Investigate alternative routes / Introduce a flextime system / Work at home 第14頁/共19頁4. Raise salary by 5% / Improve smoke scales / bonus / select Star of every month 5. Distribution according to work / offer overtime pay 6. Cancle hierarchy / same basic salary / extra salary 第15頁/共19頁 For the Management Structure,it becomes m