8D報(bào)告糾正預(yù)防措施方案

1、8D報(bào)告8D Report編號 Report NO.:1客戶投訴信息描述 Description of Customer complaint客戶名稱Customer Name問題類型Problem Type失效模式Failure Mode投訴發(fā)生地點(diǎn)Location投訴來源Source產(chǎn)品信息 Product Information產(chǎn)品類別Classification產(chǎn)品型號及名稱Product Model and Name產(chǎn)品料號Product Part#問題產(chǎn)品批號Product Lot No.關(guān)鍵部件型號及名稱Key Part Model and Name關(guān)鍵部件料號Key Part P

2、art#關(guān)鍵部件批號Key Part Lot No.問題產(chǎn)品數(shù)量Defective Qty問題嚴(yán)重程度Problem SeverityD0 :準(zhǔn)備 Preparation主題Subject接收日期Date Received2012/4/5D1 :團(tuán)隊(duì) Team先鋒Pioneer組長Team Leader成員Team MembersD2 :問題描述 Problem Description500張仙湖植物園車輛專用通行證中，證卡表面打印錯誤。“植”打成“值”編制人：Initiated By:日期：Date:2012/4/6D3 :應(yīng)急措施 Containment Action(s)可插入、附件 (

3、文件、圖片等)Insert Text and/or attachments (documents, pictures, etc.) 無。證件已經(jīng)下發(fā)。責(zé)任人：Responsible:完成日期：Completion Date:D4 :根本原因Root Cause(s)可插入文本、附件 (文件、圖片等)Insert Text and/or attachments (documents, pictures, etc.)4月2日市場部臨時(shí)接到交通局緊急制證需求，制作仙湖植物園車輛專用通行證，市場部雜證組沒有按照管理體系要求，先由客戶簽字確認(rèn)排版，再進(jìn)行批量印刷。其次，對版面沒有進(jìn)行仔細(xì)檢查，導(dǎo)致通行證

4、上出現(xiàn)錯字。責(zé)任人：Responsible:楊蘭英完成日期：Completion Date:D5 :糾正措施 Permanent Corrective Action(s)可插入文本、附件(文件、圖片等)Insert Text and/or attachments (documents, pictures, etc.)嚴(yán)格按照管理體系流程執(zhí)行。責(zé)任人：Responsible:完成日期：Completion Date:D6 :效果驗(yàn)證Effectiveness Verification可插入文本、附件 （文件、圖片等）Insert Text and/or attachments （document

5、s, pictures, etc.）責(zé)任人：Responsible:完成日期：Completion Date:D7 :防止再發(fā)生Actions to Prevent Recurrence可插入文本、附件 （文件、圖片等）Insert Text and/or attachments （documents, pictures, etc.）責(zé)任人：Responsible:完成日期：Completion Date:D8 ：關(guān)閉、總結(jié)及經(jīng)驗(yàn)Closure - Conclusion - Learning可插入、附件 （文件、圖片等）Insert Text and/or attachments （docum

6、ents, pictures, etc.）責(zé)任人：Responsible:日期：Date:是否關(guān)閉？Closure ? 是否口 Yes口 No備注Remark客戶息見、 未關(guān) 1的原因等Customer Comment , reason of unclosed, etc.關(guān)閉人：Closed By:關(guān)閉日期：Closed Date:8D欄位說明:各欄位填寫說明Column filled instruction:1.如果欄位空間不夠，請自行調(diào)整或增加必要的附件；Ifthe space isn't enough, pls adjust the size or add necessaryat

7、tachments;2.在必要欄位插入圖片、附件、壓縮文件、圖表等內(nèi)谷；Insert pictures, files, attachments, compress files, charts, etc.if necessary;3.桁息欄位不適用時(shí)，請用 表示；If the item is not applicable, pls fill ' ' in it.模板項(xiàng)目Template Item填寫單位Responsible to complete解釋說明Explanation編號 Report No.:各事業(yè)部根據(jù)文件定義給出的報(bào)告編碼（待客戶抱怨系統(tǒng)上線后系統(tǒng)自動生成編碼）R

8、eport No. is assigned by each Group/Division according to the document requirements. It will be assigned automatically after using the Customer Complaint Management System.客戶名稱Customer Name問題類型Problem Type問題類型指如外觀、電性能、尺寸等For Example: Cosmetic, Electricalcapability, Dimension, etc.失效模式 FailureMode失效模

9、式指如：臟污、劃傷、劃痕等For Example: Dirt, Scratch, etc.抱怨發(fā)生地點(diǎn)Location抱怨發(fā)生的地點(diǎn)The location where the complaint occurred抱怨來源 Source抱怨是來自哪里的投訴，如來自市場投訴，客戶工廠等Where the complaintarises from, such as: market, customer factory, etc.產(chǎn)品類別Classification廣品分類，如：電池、電芯、機(jī)構(gòu)件、塑膠件等Product Classification, such asbattery, cell, ho

10、using, plastic, etc.產(chǎn)品型號及名稱Product Model and Name具體產(chǎn)品的型號及名稱The model and name of the failure product產(chǎn)品料號 Part#問題產(chǎn)品批號Product Lot No.關(guān)鍵部件型號及名 稱Key Part Modeland Name如：電池的關(guān)鍵部件是電芯Example : Cell is the key part of Battery關(guān)鍵部件料號Key Part Part#關(guān)鍵部件批號Key Part Lot No.問題產(chǎn)品數(shù)量Defective Qty分選出在各環(huán)節(jié)產(chǎn)生不良產(chǎn)品的數(shù)量Quantit

11、y of defective product found fromsorting activities at each process stage問題嚴(yán)重程度Problem Severity嚴(yán)重程度根據(jù)各事業(yè)部文件中定義的客戶抱怨等級(如：重大、嚴(yán)重、一般、輕 微) Problem severity can be defined according to the document of each Group/Division, e.g. Significant, Major, General, Minor.D0、D1主題 Subject抱怨的主要內(nèi)容，一句話概述Main content of

12、the complaint describe as asubject接收日期 DateReceived抱怨接受到的時(shí)間 The time when accepted the complaint.先鋒 Pioneer一般為主管階層，監(jiān)督小組的進(jìn)度，支援及對決策決定權(quán)力。The person oftencomes from the management in general, responsible for supervising,supporting and decision-making in the team work.組長TeamLeader領(lǐng)導(dǎo)小組成員按計(jì)劃完成小組各項(xiàng)活動Lead th

13、e members to complete eachactivity according to the action plan.成員 TeamMembers各部門相關(guān)人員，如：PE, QA, ME, 等相關(guān)人員 Relevant personnel of eachdept., e.g. PE, QA, QE, ME, etc.D2問題描述ProblemDescription陳述接受到抱怨的具體內(nèi)容，可插入附件、圖片等相關(guān)信息 Describe the contentof this complaint, and insert relevant information such as attach

14、ments, pictures,etc.責(zé)任人Responsible:編制此份報(bào)告者Name of individual responsible for establishing this report完成日期Completion Date:問題描述填寫完成時(shí)間The date when the problem description filled outD3應(yīng)急措施ContainmentAction(s)描述接受到客戶抱怨所采取的應(yīng)急措施，含對在制品，運(yùn)輸途中，倉儲，顧客工廠等地方采取的措施(24小時(shí)內(nèi)完成)Describe actions after receiving customerc

15、omplaints, it contains the actions taken on products on-line, in-delivery,storage and customer factory, etc.(completed within 24 hours)的人制 te 應(yīng)急措施的責(zé)任人Name of individual responsible for establishingResponsible:emergency action完成日期Completion Date:應(yīng)急措施的完成時(shí)間 The completion date of containment actionsD4根

16、本原因 RootCause(s).從發(fā)生原因、流出原因、流出而未檢測出等方面進(jìn)行詳細(xì)的分析，可插入分析圖、數(shù)據(jù)、圖片等進(jìn)行說明(7天內(nèi)完成)Use this section to provide a detailedexplanation/results of the Root Cause Analysis including occurred reason,escape reason, escape but not detected reason. Insert analysis chart, data,pictures to demonstrate.(completed within 7

17、days).責(zé)任人Responsible:分析原因責(zé)任人Name of individual responsible for root cause analysis完成日期Completion Date:根本原因分析完成時(shí)間The completion date of root cause analysisD5糾正措施Permanent CorrectiveAction(s)描述詳細(xì)的糾正措施計(jì)劃，跟進(jìn)計(jì)劃執(zhí)行情況并提供相應(yīng)的證據(jù)(含：圖片、數(shù)據(jù)、圖表、測試報(bào)告等)(14 天內(nèi)完成) Use this section to provide a detailedexplanation of th

18、e Corrective Action Plan, follow up the implementation of plan and provide relevant evidences (pictures, data, charts, inspection reports, etc). (completed within 14 days)責(zé)任人Responsible:措施執(zhí)行人 Name of individual responsible for implementing the action.完成日期Completion Date:措施完成時(shí)間 The completion date of

19、 actionsD6效果驗(yàn)證EffectivenessVerification提供相關(guān)的證據(jù)顯示問題已得到改善，如：圖片、文件、數(shù)據(jù)等(14天內(nèi)完成)Provide relevant evidences to prove the problem has been improved, e.g.pictures, documents, data, etc.(completed within 14 days)責(zé)任人Responsible:驗(yàn)證人 Name of individual responsible for verifying the effectiveness完成日期Completion D

20、ate:驗(yàn)證完成時(shí)間The completion date of verificationD7防止再發(fā)生Actions to PreventRecurrence證明通過改善可以防止類似問題的發(fā)生或?qū)⒋烁纳菩袆油卣褂陬愃频倪^程以防止 再發(fā)或標(biāo)準(zhǔn)化于我們現(xiàn)行的過程，(如：控制計(jì)劃，形成文件，設(shè)備、夾具改造 等)Use this section to provide improvement evidence to prevent complaints recurrence; or transform preventive actions into process or standardize our current process to avoid recurrence. (Control plans, documents, equipment/jig updates, etc.)責(zé)任人Responsible:預(yù)防措施制te 和執(zhí)仃者Name of individual responsi