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1、在 KFC 點(diǎn)餐用語 Good morning. Welcome to KFC! 早上好,歡 迎光臨肯德基! May I help you, sir? 能為您效勞嗎,先生? May I take your order now? 您現(xiàn)在要點(diǎn)餐 么? Welcome to KFC. May I take your order? 歡迎光臨肯德基,您現(xiàn)在要點(diǎn)餐么? Hello! KFC Restaura nt at your service! 您 好,肯德基餐廳為您服務(wù) Excuse me, madam, what can I do for you?我可以幫你什么忙么,女士? 點(diǎn)餐 Ordering
2、Would you like any thi ng else? 還需要我為 您點(diǎn)什么嗎? Could you repeat the order, please? 請(qǐng)重 復(fù)一下您點(diǎn)的餐,好嗎? How many cups would you like to have, sir?您要幾杯,先生? May I know how many people? 位用餐? Well, I would like to suggest you get it to take away if you are in hurry. 女口果您趕時(shí)間 的話,我建議您打包。 What would you like to dri
3、nk, sir? 先生,您 想喝點(diǎn)什么飲料? Would you have it here or for take away? 請(qǐng)問您在這里吃還是打包? Would you like to have a set meal or order them separately? 請(qǐng)問您是要套餐還是 請(qǐng)問一共幾 單點(diǎn)? 建議性銷售 Suggestive selling Would you like some soup, madam? 您要 點(diǎn)湯么,女士? Would you like to try our latest promotio n? 您想嘗嘗我們的新產(chǎn)品嗎? Well, I would li
4、ke to suggest the bucket meal, sir.我向您推薦我們的全家餐,先生 This bucket would be a perfect choice for a family of three. 我認(rèn)為這份全家餐適合三口 之家。 If you prefer a light burger, the Mi ni Burger Combo would be a good opti on. 女口 果您喜歡清淡一點(diǎn)的漢堡,我建議您來個(gè)田園脆 雞堡餐。 We have a variety of chicke n foods. 我們 有各種雞類產(chǎn)品可供選擇。 Would you l
5、ike one more order of French Fries?要不要再來份薯?xiàng)l? 找零和結(jié)賬 change and check-out Do you have 50 fen? 請(qǐng)問您有 5 毛錢嗎? Here is your cha nge, miss. 這是您的找零, 小姐。 I m sorry we don t accept foreign currency.很抱歉我們不收外幣。 It is very kind of you, sir, but we are not allowed to accept tips. 先生,您真是太好了, 但我們不能收小費(fèi)。 Sorry, we can
6、 t accept this, it is cou nterfeit.抱歉,這是假幣。 Tha nk you, thirty eight yua n & fifty fen, please.總共是 38.5。 You have ordered 2 bucket for 116 yua n. Is that right? 您訂了兩個(gè)全家桶一共是 116 元,請(qǐng)問還需要什么嗎? 呈遞餐飲,感謝顧客 Closing Every Kids Fun Meal comes with a free toy.兒童餐有玩具送 Have a nice meal. 祝您用餐愉快 Have a pleasa
7、nt weeke nd, sir. 祝您周末愉 快,先生 Hope you enjoy the meal. 希望您吃得開心 It is a pleasure to be of service. 為您服務(wù) 我很榮幸。 Always at your service, madam. 光臨,女士 My pleasure.樂意為您效勞 大廳服務(wù) Lobby service Could you please wait in line, sir? 先生,請(qǐng) 您排隊(duì)等候好嗎 Excuse me, sir, may I take these away? 歡迎下次 對(duì)不起,先生,我可以把這些空盤子收走嗎 Go s
8、traight ahead and tur n left, and you will get to the washroom. 洗手間一直走然后 左轉(zhuǎn) Sorry ,sir, this is a non-smok ing restaura nt. Sorry for any inconvenien ce. 先生,對(duì)不起,請(qǐng)勿吸煙 May I suggest that you keep an eye on your han dbag.請(qǐng)保管好您的手提袋 Miss, do you mi nd shari ng this table with others?小姐,別的客人想和你共用這張桌子, 好嗎
9、We ope n from 7:00 in the morning un til 23:00.我們的營(yíng)業(yè)時(shí)間是從早上 7 : 00 到晚上 23 : 00 Would you like a baby chair for your child?要不要給您的小孩拿張嬰兒椅 顧客抱怨處理 Service Recover Could you wait a mi nu te? 請(qǐng)等一分鐘左右, 好嗎 Sorry, madam, I am afraid that you have to wait for about two minu tes. Do you mi nd tak ing a seat her
10、e first? 對(duì)不起,女士, 得等兩分鐘左右,請(qǐng)您先到那邊座位上座下好嗎 I ll get the manager for you. He to help you.我去把經(jīng)理叫過來,他會(huì)很樂意幫 助你 I m terribly sorry, sir, there may have been a mistake.非常抱歉,可能弄錯(cuò)了,我向 您表示道歉 ll be glad Beg your pard on, could you repeat that? 對(duì)不起,我沒聽請(qǐng),重復(fù)一下好嗎 I m sorry I made a mistake with your order, madam. 夫人,
11、很抱歉我下錯(cuò)單了 Part Two 50 comm on ly used senten ces of spoken English 50 句簡(jiǎn)單用語 Taki ng Orders 點(diǎn)餐用語 1. May I have one Fries, one Big Mac and one medium coke? (Or: I would like to have one medium Fries, one Big Mac and one medium coke.) What you have just ordered can make an Extra Value Meal. It s only 17
12、.30. 2. Would you care for a drink/ dessert/ any Fries? 3. I want two burgers and two big cokes to go. May I have one more ketchup? Sure, have a good appetite. 4. May I have more n apk ins? Sure, here you are. 5. May I have a refill? Sure, no problem. 6. One Fries, big or medium? 7. Sorry, I beg you
13、r pard on? 8. Sorry, could you speak more slowly? 9. One sec ond, please. 10. Would you like to have ice on your coke? 11. Which sauce would you like, sour or spicy? 12. I would like to have a McFlurry. Which flavor? Coffee, chocolate bea ns or cookies? 13. Would you like to try the new Orange Pie?
14、14. If you add one small Fries, you can get a Happy Meal Toy for free. 15. I II repeat what your order is. 16. You have ordered one Medium Fries, one Apple Pie and one Big Coke, any thi ng else? 17. It s 14 yuan 50cents in total. 18. Here s what you have ordered and also your cha nge. 19. Tha nk you
15、. You re welcome. 20. Sorry to keep you wait ing. 21. May I take your order here? 22. Do you accept credit cards? Y es, we do. But on ly these cards are valid. 23. Could you write me an in voice for this?/ Can you give me a receipt? Sure, please wait over there. 24. For here or to go? Questi ons &am
16、p; An swers 1. Sorry, the Fries are not ready yet. Please wait a few sec on ds. 2. Sorry to keep you wait ing. Here your Fires. 3. Sorry, this coup on is not valid an ymore. 4. Here is the new coup on .It un til the end of June. 5. Sorry, we don t have special breakfast here. 6. You can have special
17、 treat of breakfast here. 7. Sorry, we don t accept foreign curre ncy here.s valid 8. You can have the money excha nged at the bank across the street. 9. Sorry, the rest room is full now. Please wait in line. 10. Excuse me, is this yours? Recomme nding Services 1. You can keep your kid in the Playla
18、nd. I ll take care of her 2. You can rent this umbrella for free, 25 yua n as paw n. 3. Excuse me, where is the rest room? Go up the stair and turn left, the rest room is at the end of the corridor. 4. There are more seats upstairs. There are more seats dow nstairs.5. Good-bye 1. Tha nks for comi ng
19、. 2. Have a good (ni ce) day! 3. Come back aga in. 4. Have a good weeke nd. Part Three Greet ings 歡迎語 1. Hello, welcome to McDonald s. 2. Good morning/ Good after noon / Good even ing. Welcome to McDonald 3. Hello, can I help you? 4. Hello, what can I do for you? 5. Hello, may I take your order, ple
20、ase? 6. Hello, please come here to take your orders. 7. Merry Christmas. Welcome to McDonald s. s. 8. Happy new year. Welcome to McDonald s. 包類: Mc Chicke n 麥香雞 Mc Oz 一種主要成分為蔬菜的漢堡,不知道中 文是什么 Big Mac 巨無霸 Cheese Burger 芝士漢堡 Quarter Pou nder 漢堡 fillet-o-fish 麥香魚 炸類: French Fries 薯?xiàng)l McNugget 雞塊 hash brow n 薯餅 甜品: ice cream(c one) 雪糕桶 sundae 圣代 Milk Shake 奶昔 Apple Pie 蘋果派 餐類: Happy Meal 開心樂園餐 McValue Meal 應(yīng)該是經(jīng)濟(jì)餐之類吧,有中可 樂,薯?xiàng)l,包可自選。 最近還出了什么 delichoice 的, 沒吃過所以沒 研究。 Ken tucky Fried Chicke n origi nal recipe chicke n 原味雞 hot and spicy chicke n 辣味雞 mashed potato 土豆泥 Pot
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