商務(wù)英語(yǔ)會(huì)話

1、okay. How was your flight?B: It was pretty bumpy, also a bit long, all together about 5 hours.A: That is a long flight. You had a layover too, is that right? You must be tired.B: Actually I feel quite rested. I was able to sleep on the plane.A: Good! Here, let me help you with your bag. Is it your f

2、irst time to Seattle? Id be happy to take you around this city and show you the sights tonight if youre up to it.B: That will be very nice. You're too kind. A: Ive already made a hotel reservation for you, let's go to the hotel first and drop off your things. Then, Id like to have a drink so

3、 that we can get better acquainted. Ive booked a table at an exclusive restaurant downtown. Afterwards, Ive made arrangements to take you to see the city light. Seattles nightlife can be really quite exciting. How does that schedule sound to you?B: Sounds great. Thank you for your hospitality.I.A Te

4、lephone Reservation 電話預(yù)訂客房  A: Hello! This is Golden Card Office, New World Hotel.      這里是新世界大酒店金卡辦公室      Can I help you? 能為您效勞嗎?  B: Hello, this is Bob Jackson from Star Company.       我是斯達(dá)公司的鮑勃杰克遜    

5、 Id like to reserve a room from the 21st to the 24th this month.      我想預(yù)訂你們酒店本月21日至24日的一個(gè)房間。  A: Yes, Mr. Jackson. What room do you exactly want?        你具體想要什么樣的房間?  B: I need a double room. 我要一間雙人房。      I prefer

6、 a room overlooking the garden.       我想要能俯視花園的房間      / I prefer a room with a good view of the sea.          我想要能眺望海的的房間.      / I prefer a quiet room away from the street.      

7、  我想要避開(kāi)街道的安靜房間  A: No problem. 沒(méi)問(wèn)題。     Our hotel is a five-star hotel.      我們酒店是五星級(jí)的酒店     We guarantee our guests satisfaction.      我們保證讓客人滿意。     By the way,what time are you

8、arriving?      順便問(wèn)一下，你們幾點(diǎn)抵達(dá)？  B: Around four p.m., the 21st of this month.      這個(gè)月21日下午4點(diǎn)左右。     How can we find the hotel after we leave the      airport? 我們離開(kāi)機(jī)場(chǎng)后如何才能找到酒店？  A: Dont worry.別擔(dān)心  

9、   An English speaking guide will be meeting you at the airport.      一位說(shuō)英語(yǔ)的導(dǎo)游會(huì)在機(jī)場(chǎng)接你們      And there will be a car or shuttle bus pick-up service, which is free of charge.     并且有免費(fèi)的小轎車或班車接送  B: Thats great. 太棒了

10、0;     How much do you charge for the room?       / Whats the room charge?  請(qǐng)問(wèn)房?jī)r(jià)是多少?  A: 988 yuan RMB per night,  plus 15 percent  service charge.      房?jī)r(jià)每晚988元人民幣，加15%服務(wù)費(fèi)。  B: Ive got a Golden C

11、ard for your hotel.       我有你們酒店的金卡      Will you give me some discount？ 可以打折嗎?  A: Oh, yes, Mr. Jackson. Are you the card holder yourself?      請(qǐng)問(wèn)你是否是持卡人本人？  B: No. A friend of mine lent it to me. 不是，是一位朋友借給我的 

12、60;   Can I enjoy discount in that case? 這樣也能享受優(yōu)惠嗎?  A: Yes, you can. 可以的       But well give you just 25 percent off, and the            holder himself  can enjoy a 50 percent discount.     

13、0;不過(guò)我們只能給你25%的優(yōu)惠。持卡人本人可以享受 50%的優(yōu)惠。  B: But 25 percent will be quite all right.  25% 也相當(dāng)不錯(cuò)了。      By the way, how far is your hotel from the  International Exhibition Center?           順便問(wèn)一下，你們酒店距國(guó)際會(huì)展中心有多遠(yuǎn)？ 

14、;     We have business there every day.  我們每天在那里都有業(yè)務(wù)。    A: It's 15 minutes' drive from here. 開(kāi)車大約15分鐘。  B: Very good. 很好      I've got it. 我知道了  A: Would you please confirm your reservation three &

15、#160;days before your arrival？       能否勞駕你在到達(dá)這里的三天前確認(rèn)你的預(yù)訂？  B: Sure. 好的    Bye. 再見(jiàn)  II. Checking in  登記住宿  A: Good afternoon, sir. May I help you?  B: Yes, Id like to check in. 我要辦理入住登記       Is there

16、 a double room available? 有空的雙人房嗎？  A: Have you made a reservation? 你有預(yù)訂嗎？  B: Yes. My name is Bob Jackson.     This is my wife, Anne Jackson.      I called to reserve a double room two weeks ago.      兩周前我打電話來(lái)預(yù)訂了一間雙人房&#

17、160; A: Just a moment, sir. 先生請(qǐng)稍等         Ill check on your reservation.我查一下你們的預(yù)訂登記         We have you in our record. 有的。       Can I see your ID cards or passports, Mr. and Mrs. Jackson?      請(qǐng)

18、出示你們的身份證或護(hù)照  B: Sure, here you are. 好的，請(qǐng)看。  A: Thank you, Mr. Jackson. Youll have a double room            on the top floor with a very good view of the  harbour.      你們住在頂層的一套雙人房，可以看到海港的美麗景色。  B: Gr

19、eat! I like the room facing the sea.       太好了，我喜歡朝海的房間。  A: Will you please fill out the registration form, Mr. Jackson?       請(qǐng)你填寫(xiě)這張登記表好嗎？  B: Sure.行。  A: Also, you are required to pay one day's room      

20、;charge as a deposit.     你們還必須交一天的房錢作為押金。     And if everything is all right, we'll return your     deposit when you check out.     如果一切正常，你退房的時(shí)候，我們會(huì)歸還你的押金。  B: Can we use a credit card?  我們可以使用信

21、用卡嗎？  A: Yes, we accept credit cards, including American Express,      Master, Visa, Great Walls and Peony cards.      我們接受信用卡，包括美國(guó)運(yùn)通、萬(wàn)事達(dá)、維薩、長(zhǎng)城和牡丹卡。  B: Good, we use Visa.很好，我們用維薩卡。  A: May I see your card, Mr. Jackson? 可以讓我看看你的信用

22、卡嗎？       OK, thank you. 好的，謝謝。      Here is your key card. 這是你的鑰匙卡  B: Could you tell me where I can put these important            documents Ive brougth with me?        請(qǐng)問(wèn)我該把帶來(lái)的這

23、些重要文件放在什么地方?  A: Well, you have a safety deposit box in your room,      or you can leave them here at the front desk.     你們房間里有一個(gè)保險(xiǎn)柜，或者你也可以放在前臺(tái)。      We  take care of guests valuables.       我們可以替客人保

24、管貴重物品      Which way do you prefer? 你看怎么樣？  B: I think Id like to leave my documents here since well often go out.       我看還是放在你們這兒吧，因?yàn)槲覀兘?jīng)常要外出。  A: Good. Here is a special envelope.       這里有一個(gè)特制的信封     &#

25、160;Please put your documents in it and sign your       name across the sealing strip.        請(qǐng)您把文件放到里面，在封條上簽上你的名字  B: Good. I may need them in three days'time.      好，三天后我需要用這些文件  A: No problem. 沒(méi)問(wèn)題 

26、    We offer 24-hour service at the front desk.       我們前臺(tái)提供24小時(shí)服務(wù)。  B: Thanks a lot. 多謝了       I wonder where we have supper.       我想知道我們?cè)谀睦锍酝聿汀?#160; A: We have two restaurants. The Chinese one is on the

27、60;    second floor and the Western one is on the third floor.      我們有兩個(gè)餐廳，中餐廳在二樓，西餐廳在三樓。     Supper is served from five thirty till nine.      晚餐時(shí)間是5：30到9點(diǎn)。     Your breakfasts are free of charge. 

28、   你們的早餐是免費(fèi)的      Here are your breakfast coupons.這是你們的早餐券。  B: Thank you.       Would you tell me when the check-out time is?       請(qǐng)告訴我退房時(shí)間好嗎？  A: The check-out time is twelve at noon, but we c

29、an      still keep luggage for you after you check out.       退房時(shí)間是中午12點(diǎn)，但退房后，我們還可以替你保管行李。      Now the bellboy is here to show you up to your room.      現(xiàn)在門僮來(lái)領(lǐng)你上樓去你的房間。     Have a nice stay

30、! Mr.and Mrs. Jackson. 住店快樂(lè)！III. Showing guests to the room. 帶客到房A: May I help you with your baggage, sir?      先生，讓我?guī)湍闾嵝欣詈脝?？B: Yes,thanks. This one contains fragile items.      好的，謝謝。這里面有易碎品       Please be careful. 請(qǐng)小心。 A: I see

31、.我知道了 This way, please.請(qǐng)這邊走。      That way leads to the hotels Business Center     / Fitness Room / Beauty Saloon / Indoor Tennis         Court / swimming-pool.     那條道通向酒店的商務(wù)中心 / 健身房 / 美容院       / 室內(nèi)

32、網(wǎng)球場(chǎng) / 游泳池.     Please take this elevator to the twenty-second floor.      您請(qǐng)乘這部電梯到二十二樓     Ill take the baggage elevator on the other side.     我從那邊的行李電梯上去。B: Very well, see you then. 很好，待會(huì)兒見(jiàn)。A: Here we are. Please go in

33、. 我們到了，請(qǐng)進(jìn)吧。B: This room looks very nice. 這房間看上去很不錯(cuò)的。A: Here is your baggage. 這是你的行李     Please check and see if its all right.    請(qǐng)查一下行李是否安好。B: Thats all right. 一切都好       Thank you, boy.  謝謝你了，服務(wù)員。A: The emergency exits are located at both

34、 ends of the hallway.    緊急出口在走廊兩邊的盡頭。    Let me introduce the room facilities to you.     我來(lái)給你介紹一下房間的設(shè)施。B: No bother. Thanks.不麻煩你了，謝謝     Id like to know if there is an Internet       connection  plug for my portable co

35、mputer.    我想知道這兒有沒(méi)有手提電腦上網(wǎng)用的插座。A: They are beside the writing table. 在寫(xiě)字臺(tái)旁邊。B: Thats wonderful.那太好了      I'd like a drink in my room if its possible.     如果可以的話，我想要杯飲料。A: Certainly, sir. 當(dāng)然，先生。    There is a selection of cold drinks suc

36、h as beer     and whisky in the mini-bar here.    在這個(gè)小型吧里有各種冷飲，如啤酒和威士忌。     Also you can make Chinese tea with these tea bags and hot water.    您也可以用熱水沖泡袋泡茶。    If you would like coffee or other drinks, please call room service.     如果您要咖啡或

37、其他飲料，請(qǐng)打電話到送餐服務(wù)部    Theres an ice dispenser near the elevator on this floor.    這樓層的電梯旁邊有一臺(tái)制冰機(jī)。B: All right. Thanks a lot. 好的，多謝了。       And this is for you. 這是給你的小費(fèi)A: I appreciate the thought,sir. 謝謝您的好意，先生。     But we are not sup

38、posed to accept any tips.      不過(guò)我們不應(yīng)收小費(fèi)。B: Take it . You deserve it. 拿著吧，你該拿的。IV. Room Service  送餐服務(wù)A: Room Service. 這里是客房送餐服務(wù)  May I help you?B: Id like to have two hot roast-beef sandwiches         and a large pot of coffee sen

39、t up to my room right now.     請(qǐng)馬上送兩份熱牛肉三明治和一大壺咖啡到我的房間。A: No problem, sir. 沒(méi)問(wèn)題。     May I have your name and your room number,sir?     請(qǐng)問(wèn)先生尊姓大名，住幾號(hào)房間？B: This is Bob Jackson, room 2216.      我是鮑勃杰克遜。住2216房間。A: Good. Ill be up in a

40、couple of minutes.      好的，我馬上送過(guò)來(lái)。B: Bring us some sugar and cream. 請(qǐng)帶點(diǎn)糖和奶油。    My wife doesnt like black coffee.    我太太不喜歡清咖啡。      (Knock at the door)  敲門        Come in, please. 請(qǐng)進(jìn)。A: Herere the sn

41、acks you ordered, Mr. Jackson.    你要的點(diǎn)心來(lái)了。B: Thank you.     Can I have it charged to my account?     可以記在我的帳上嗎？A: Certainly, sir.當(dāng)然      Would you sign here, please? 請(qǐng)你在這兒簽個(gè)名。    Anything else I can do for you?     還有什么可以為你們效勞的？B:

42、 Do you have different styles of breakfast for room service?     你們的客房送餐服務(wù)還供應(yīng)其他品種的早餐嗎？A: Yes, we serve Continental breakfast, American      breakfast and Chinese breakfast.     是的，我們供應(yīng)的早餐有歐式、美式和中式三種。B: Pretty good.很好     

43、0;What time do you begin your service in the morning?      送餐服務(wù)早上幾點(diǎn)開(kāi)始     Tomorrow well be out very early.      明天我們一大早就要出去的。A: We usually start from seven. 一般我們從七點(diǎn)鐘開(kāi)始。     But if you have special needs, you can tell the      front desk the night before. Or you can also tell me now.     如果你有特殊要求，請(qǐng)?jiān)谇耙惶焱砩细嬖V前臺(tái)。     或者你現(xiàn)在告訴我也