(推薦)Chapter3.Lesson2-MakingRequests

1、(推薦)chapter3.lesson2-makingrequestsconversational business english conversational business english instructor: shirley m.instructor: shirley m.chapter 3 lesson 2: making requestscontentsbasic rules and conceptsconversation and listening practices - check answers and further practice writing practice

2、checkpoint introduction introduction basic rules and concepts basic concepts making requests is common in the work place. every company is an organization, which means people work together and need each other. sometimes people give orders to their subordinates. but not everyone is the top manager. m

3、ost of time, people need others assistance to do their jobs or get things done by their counterparts. whenever you request people to render their service, provide information or get things done, you dont want to offend them or ruin your relationships. after all, if people who can help you are upset

4、with you, they may never get your things done properly in time! so, the basic rule here is dont be offensive! be polite!direct culture direct culture indirect cultureindirect culturein some cultures, it is possible to be very direct without being impolite while asking people to do things. people in

5、direct cultures tend to use the imperative sentences and simple statements. they may also use please and thank you less often.in indirect cultures, if people are direct while making requests, they are considered rude and aggressive. people in indirect cultures prefer to use question forms and wordy

6、expressions to make a request. they also use please and thank you more often. basic concepts cultural differences direct vs indirectdirect vs indirectwhat would you say?what would you say?get me those figures.can you get me those figures?could you please get me those figures?do you think you could p

7、ossibly get me those figures, please?i am so sorry to trouble you. i wonder if you would mind getting me those figures? read aloud the expressions again. what kind of expression do you often use while asking people to do things? can you use a polite form of language to request people to do things?us

8、eful expressionslistening to the conversation and filling in the blanks. listening to the conversation and filling in the blanks. conversation and listening common business situations when do you need to request people to do things for you? you ask your co-worker for helpyou request a colleague in t

9、he same department to help you with your work. you request a colleague in other department to help you with your work. you ask an executive, supervisor, manager for help or further information in order to do your job well. you need someone outside the company to help you get things done. supplierscl

10、ients/customersbusiness partners no matter whom you talk to, you cant afford offending them!listen to conversation 5-a theme: requesting a colleaguesituation: sunny and her colleague talk to each other in the office.tips:if you need to refuse someones request, make it polite and friendly. when you n

11、eed to refuse a quest, its better to suggest who else can offer the help or service. listening and filling in the blanksa: may i use your (1)_, sunny? i need one to prepare my travel (2) _report. b: (3)_, i need it for myself right now. brenda has one, and i (4) _that shes using it. a: shes not at h

12、er desk, and id (5) _to take it without her (6)_. ill ask sam for his. listen to conversation 5-btheme: requesting a subordinate politely situation: bonnie is requested by her boss to work overtime. they talk to each other in a polite way. tips:you can give an order to your subordinate, but you can

13、also choose to be polite and friendly so that you show your respect. what kind of leader would you like to follow? what kid of leader would you like to become? listening and filling in blanks a: bonnie, the firm is (1)_. could you please (2) _work (3)_ tonight? b: id be (4) _to. im not very busy, an

14、d i could use the (5) _ money.a: great! it seems that, at this (6)_, your and our (7) _ are in (8) _. check your answers and practice the dialogues. check your answers and practice the dialogues. practices conversation 5-asource: essential words for the new toeic test (p.63)a: may i use your (1) cal

15、culator, sunny? i need one to prepare my travel (2) expense report. b: (3) actually, i need it for myself right now. brenda has one, and i (4) doubt that shes using it. a: shes not at her desk, and id (5) hate to take it without her (6) permission. ill ask sam for his. conversation 5-bsource: essent

16、ial words for the new toeic test (p.71)a: bonnie, the firm is (1) swamped. could you please (2) possibly work (3) overtime tonight? b: id be (4) delighted to. im not very busy, and i could use the (5) extra money.a: great! it seems that, at this (6) moment, your and our (7) needs are in (8) sync. fu

17、rther practice replace you and your partners names with the ones provided in the script. read the script again by using your own names. practice the different situations for socializing and small talk with your own names without reading the script. practice and read aloud the following phrases to ma

18、ke polite requests is there any way you can?i dont suppose you could ?would you do me a favor and?i wonder if you couldwould you mind(+v-ing)?do you think you could possibly ?would it be possible for you to ?id really appreciate it if you could? writing your own expressions. writing your own express

19、ions. writing practice examplesexampleswrite your own sentences.write your own sentences. (you are calling a hotels bookings manager.)is there any way you can book a conference room for our hr meeting by tomorrow morning? (the hotel manager also needs your help.)i wonder if you could confirm the num

20、ber of your guests for me by 5:00 pm. use the phrases to write your own requests. you wish something to be done by a deadline. add the deadline to your request. write at least 5 sentences.how can you request people to get things done by a deadline in a polite way? useful phrases for making useful ph

21、rases for making requests politelyrequests politelyadding a deadlineadding a deadlineis there any way you can?is there any way you can?i dont suppose you could ?i dont suppose you could ?would you do me a favor and?would you do me a favor and?i wonder if you couldi wonder if you couldwould you mind(

22、+v-ing)?would you mind(+v-ing)?do you think you could possibly ?do you think you could possibly ?would it be possible for you to ?would it be possible for you to ?id really appreciate it if you id really appreciate it if you could? could? example: i dont suppose you could show me the latest sales fi

23、gures before this weekend?in an hour by next mondaybefore the end of the monthas soon as possibleyou can say this.how to make a request politely? use a polite or question form of statement to make a request. add a deadline to your request to make sure the thing can be done efficiently. if you need t

24、o refuse a request, make it polite and try to offer some other solutions. a request may be made face-to-face, in emails/letters or on the phone. the concepts and rules apply to all. taskstasksmaking requests activity writing & speaking exercise imagine that you are organizing a party for a senio

25、r supervisor who is going to retire in 2 weeks. after you and your colleagues decide the details of the party, you now begin to contact relevant people to get things done.first, you need to arrange the venue, food and drinks. write a polite email to a hotel bookings manager regarding your requests. in the email, you tell the hotel that you shall call him in person later. other tasks the hotel manage