PMBOK指南(第5版)第八章習(xí)題

1、1Which is the characteristic of quality that satisfies Customer's real needs?A. Conformance to specificationB. Fitness to useC. Safety and environmentD. High Grade下列哪一項是滿足客戶真正需求的質(zhì)量特性?A與規(guī)范的一致B適用性C安全與環(huán)境D高等級2. What is the target goal for defects per million opportunities using Six Sigma?A. 1B. 3.4C

2、. 34D. 1002. 利用六個西格瑪作為目標(biāo)，那么一百萬次機(jī)會中的缺陷數(shù)目為：A. 1B. 3.4C. 34D. 1003Three people are responsible for establishing cost of quality theories. Crosbyand Juran are two them, and their theories respectively are:A. Grades of quality, fitness for useB. Fitness for use, zero defectsC. Zero defects, fitness for u

3、seD. Cost of quality, zero defects有三個人分別各自建立了質(zhì)量成本理論。Crosby 和Juran 是其中兩位。他們的理論分別是：A.質(zhì)量等級理論，適用性理論B.適用性理論，零缺陷理論C.零缺陷理論，適用性理論D.質(zhì)量成本理論，零缺陷理論4.You are managing a project in a just in time environment. This will requiremore attention, because the amount of invent in such an environment isgenerally:A. 45%B.

4、 10%C. 12%D. 0%4. 你作為一個項目經(jīng)理，項目在“零庫存”的環(huán)境中動作。需要特別小心，因為“零庫存”的環(huán)境要求庫存應(yīng)該保持在：A. 45%B. 10%C. 12%D. 0%5.The “rule of seven" as applied to statistical process control charts means that-A、Seven rejects typically occur per thousand inspectionsB、Seven consecutive points are ascending, descending, or the sam

5、eC、At least seven inspectors should be in place for every thousand employeesD、A process is not out of control even though seven measurements fall outsidethe lower and upper control limits應(yīng)用在流程控制統(tǒng)計表中的“七規(guī)則指的是A、每一千個檢測點會產(chǎn)生7 個不符點B、7 個問題點向上、向下或在同一側(cè)C、每一千個員工就應(yīng)有7 個質(zhì)檢員D、盡管7 個檢測點都落在上、下界線控制處，但過程仍在控制中6"JIT&

6、quot; is the concept of:A. Zero defectsB. Zero inventoriesC. 100% inspectionD. Attribute sampling"JlT"概念是:A零缺陷B零庫存C100%的檢查D屬性油樣7The theory that 85 percent of the cost of quality is a management problem isattributed to:A. DemingB. KaizenC. JuranD. Crosby質(zhì)量的成本在85的程度上都是一個管理問題，這個推論是誰提出的？A.Demi

7、ngB.KaizenC.JuranD.Crosby8Most quality problems are caused by:A. lack of caring by the staffB. lack of staff motivationC. lack of management attentionD. specification errors大多數(shù)質(zhì)量問題是由下列哪些因素引起:A員工不夠小心謹(jǐn)慎B缺乏對員工的激勵C缺乏來自管理層的關(guān)注D規(guī)格錯誤9. Investment in project quality improvement is most often borne by theA. S

8、ponsoring organizationB. Project managerC. Project teamD. Project9. 項目質(zhì)量改進(jìn)的投資主要由誰來承擔(dān)？A. 發(fā)起組織B. 項目經(jīng)理C. 項目團(tuán)隊D. 項目10.Which chart helps a project manager determine possible causes of potentialproblems and actualproblems?A. The 50/50 ruleB. A fishbone diagramC. A control chartD. A Pareto chart10. 哪種圖表可以幫

9、助項目經(jīng)理判斷引起潛在問題和實際問題的原因？A 50/50 法則B 魚骨圖C 控制圖D 帕累托圖11.You are the project manager for a construction company that is building anew city and county office building in your city. You recently looked over theconstruction site to determine if the work to date was conforming to therequirements and quality s

10、tandards. Which tool and technique of QualityControl are you using?A. Performance measurementsB. InspectionC. SamplingD. Prevention11. 你在一家建筑公司任項目經(jīng)理，該項目是建造一座新的城市辦公大樓。你最近檢查了建筑進(jìn)程以判斷工程進(jìn)度是否符合要求和質(zhì)量標(biāo)準(zhǔn)。你會用到下列哪種質(zhì)量控制技術(shù)？A 績效測量B 檢查C 取樣D 預(yù)防12Kaizen is an approach to continuous improvement that emphasizes-A Cust

11、omer satisfaction over costB Major advancesC Incremental improvementD Use of quality circles12. Kaizen 是一種旨在不斷提高改善質(zhì)量的方法，它A 強(qiáng)調(diào)客戶滿意度勝于成本B 強(qiáng)調(diào)重大的改進(jìn)C 強(qiáng)調(diào)遞增式改進(jìn)D 強(qiáng)調(diào)運(yùn)用質(zhì)量閉環(huán)13Quality is:A. meeting and exceeding the customers expectations.B. adding extras to make the customer happy.C. conforming to requirements

12、, specifications, and fitness of use.D. conforming to managements requirements.13. 質(zhì)量是:A. 滿足和超越客戶的期望B. "鍍金"以便使客戶高興C. 與要求、規(guī)范及適用性一致D. 與管理當(dāng)局的要求一致14A project manager decides to change the paint color of his new hand-heldcomputer to see if thedifferent color provides increased end-user satisfac

13、tion.In doing this, the project manager is performing a:A. fishbone analysis.B. design of experiments.C. benchmark.D. statistical analysis.14. 一個項目經(jīng)理決定調(diào)整新的手提電腦的顏色來分析是否不同的顏色會增加最終用戶的滿意度。在做這件事的時候，這個項目經(jīng)理執(zhí)行了一個：A 因果分析B 實驗設(shè)計C 基準(zhǔn)D 統(tǒng)計分析15If the rework of $500000 became inevitable due to the lack of employeet

14、raining and proper production controls, how much of this cost is directlyattributable to the employees on the production line?A. 75000B. 25000C. 250000D. 50000015. 由于缺乏員工培訓(xùn)和適當(dāng)?shù)纳a(chǎn)控制，某生產(chǎn)操作中的缺陷造成返工，從而花費(fèi)公司$500000。這一成本中有多少是直接由該生產(chǎn)線的員工造成的?A. $75000B. $25000C. $250000D. $50000016.A control chart shows seven

15、 data points on one side of the mean. Whatshould be done?A. nothing, this is not a problemB. tell the customerC. Investigate and find an assignable causeD. this is just the rule of seven and can be ignored16. 控制圖反映出在均值的一側(cè)有七個點，針對這種情況，應(yīng)該采取什么措施，A. 不用采取什么措施，根本沒出現(xiàn)問題B告訴客戶C調(diào)查并找到可歸屬的原因D這只是七點規(guī)則，可以被忽略17.When

16、a process is considered to be in control, itA. Need not be adjustedB. May not be changed to provide improvementsC. Shows differences caused by expected evens or normal causesD. Should not be inspected or reworked for any reason17. 當(dāng)過程被認(rèn)為處于控制中時，它A不應(yīng)調(diào)整B可以不改進(jìn)C反映了由預(yù)期的事件或正常的原因引起的差異D無論什么原因都不應(yīng)該被檢查或返工18.The

17、 upper and lower control limits in a control chart indicate the:A. boundaries the customer will accept.B. acceptable specification limits.C. acceptable range of variation in the process.D. statistical control points form judging the success or failure of the project.18. 控制圖中的上下控制邊界指出了：A 客戶可以接受的邊界B 可

18、接受的規(guī)格界限C 過程變量可以接受的范圍D 統(tǒng)計的控制點用來判斷項目是成功還是失敗19Why is quality planned in and not inspected in?A. It reduces quality and is less expensive.B. It improves quality and is more expensive.C. It reduces quality and is more expensive.D. It improves quality and is less expensive.19. 為什么說質(zhì)量是計劃出來的而非檢查出來的？A. 通過計劃可

19、以降低質(zhì)量并且使用了較少的花費(fèi)B. 通過計劃改進(jìn)質(zhì)量而且使用了較多的花費(fèi)C. 通過計劃可以降低質(zhì)量而且使用了較多的花費(fèi)D. 通過計劃可以改進(jìn)質(zhì)量而且使用較少的花費(fèi)20.Which of the following charts is based on the 80/20 rule?A. The 50/50 ruleB. A fishbone chartC. A control chartD. A Pareto chart20. 下面哪種圖基于80/20 原則？A 50/50 原則B 魚骨圖C 控制圖D 帕累托圖21.A. project team is in the design stage

20、of a new mountain bike prototype. The team is in theprocess of identifying which type of frame and material will provide high performance at a lowcost .Which of the following is the MOST likely technique used to determine these variables?A.Benefit/cost analysis.B.Ishikawa diagramC.Design of experime

21、nts.D.System flowchart.21.項目團(tuán)隊正處于一種新型越野自行車原型的設(shè)計階段。團(tuán)隊正在確定哪種類型的邊框和材料將以較低的成本提供較高的性能。為了確定這些變量，最可能使用下述哪項技術(shù)？A成本效益分析BIshikawa 圖C試驗設(shè)計D系統(tǒng)圖22.The principal use of a Pareto diagram is to:A. focus attention on the most critical issues.B. quantify risks.C. help predict future problems.D. improve risk management.

22、22. 帕累托圖的主要用途在于：A 集中注意力在最關(guān)鍵的問題上B 風(fēng)險量化C 幫助預(yù)見未來的問題D 改進(jìn)風(fēng)險管理23.Statistical sampling is a method to determine the conformance to requirements for someelement or product of a project. Its greatest advantage is that it:A. Does not require of resourcesB. Is accurate enough with a sampling of less than 1 %C.

23、 Does not require 100 % inspection of the elements to achieve a satisfactory inference of thepopulationD. Needs to be conducted only when a problem is discovered with the end-product or when thecustomer has some rejects23. 統(tǒng)計抽樣是一種確定項目某要素或產(chǎn)品符合要求的程度的方法。這種方法的最大優(yōu)點是:A不需要資源B少于1%的抽樣就足夠精確了C要對總樣本進(jìn)行滿意的推論，不需要對

24、要素進(jìn)行100%的檢驗D只有當(dāng)發(fā)現(xiàn)最終產(chǎn)品存在問題或當(dāng)客戶拒絕接受某些產(chǎn)品時才有必要進(jìn)行24From the project perspective, quality attributes:A. Determine how effectively the performing organization supports the projectB. Can be subjective or objectiveC. Are specific characteristics for which a product is designed, built. and testedD. B and C24.

25、 從項目角度看，質(zhì)量屬性A決定了執(zhí)行組織如何有效地支持項目B可以是主觀的或客觀的C是產(chǎn)品設(shè)計、建造和測試的具體特性DB 和C25 You are asked to select tools and techniques to implement a quality assurance program tosupplement existing quality control activities. Which of the following would you choose?A. Quality auditsB. Statistical samplingC. Pareto diagramsD

26、. Trend analysis25. 你被要求選擇工具和技術(shù)來改進(jìn)質(zhì)量保證程序來支持目前的質(zhì)量控制活動。你應(yīng)該選擇下面哪項？A 質(zhì)量審計B 統(tǒng)計抽樣C 帕累托圖D 趨勢分析26.A project manager is worried about the costs on the project. There is a lot of rework and scrapand inventory costs are rising. If you were a mentor to this project manager, what is the BESTadvice you could offe

27、r?A. Such effects are the nature of the project and not to worryB. Improve quality trainingC. Look at sunk costsD. Look at marginal costs26. 一個項目經(jīng)理因為項目成本問題而悶悶不樂。項目出現(xiàn)了大量的返工和報廢，總成本逐步上升，如果你是這名項目經(jīng)理的指導(dǎo)者，你可以提供最好的建議是？A 這種情況是項目自然而然的事情，不需要憂慮B 改進(jìn)質(zhì)量培訓(xùn)C 考慮沉沒成本D 考慮邊緣成本27Which of the following approaches to quali

28、ty improvement is least likely to produce positiveresults?A. continuous improvementB. increased InspectionC. statistical quality controlD. client tracking process27.下列哪一種質(zhì)量改進(jìn)方法最不可能產(chǎn)生積極結(jié)果?A持續(xù)改進(jìn)B增加檢驗C統(tǒng)計質(zhì)量控制D客戶跟蹤過程28.The statistical control chart is a tool used primarily to helpA. Monitor process varia

29、tion over timeB. Measure the degree of conformanceC. Determine whether results conformD. Determine whether results conform to requirements28.統(tǒng)計控制圖是一個主要用來幫助A監(jiān)控不同時間的過程偏差B測量一致的程度C決定結(jié)果是否一致D決定結(jié)果是否與要求一致29. A project team has invited many of the project stakeholders to help them inspect quality on theproje

30、ct. Which of the following would NOT be an output of this activity?A.Quality management planB.Quality improvement.C.Rework.D.Process adjustments.29. 項目團(tuán)隊邀請了許多項目干系人幫助檢查項目質(zhì)量。下述哪項不是這種檢查活動的一項輸出？A質(zhì)量管理計劃。B質(zhì)量改進(jìn)C返工D過程調(diào)整30. Your project has had a major defect and you have gotten the project team and the qual

31、ityengineers involved in problem analysis. There are three different opinions of what the cause of theproblem might be. In order to get to the toot of the problem you decide to use a cause-and-effectdiagram. Which of the following would BEST describe what the group is involved in?A.Perform quality c

32、ontrolB.Plan qualityC.Perform quality assuranceD.Quality analysis.30. 項目出現(xiàn)了嚴(yán)重缺陷，你將項目團(tuán)隊和質(zhì)量工程師召集在一起分析問題。關(guān)于問題原因，存在三種不同的看法。為了研究室問題根本原因，你決定使用因果圖。下述啊項能夠最恰當(dāng)?shù)母爬椖繄F(tuán)隊和工程師正在進(jìn)行的工作？A實施質(zhì)量控制B規(guī)劃質(zhì)量C實施質(zhì)量保證D. 質(zhì)量分析31When a product or service completely meets a customers requirement:A. Quality is achievedB. The cost of

33、quality is highC. The cost of quality is lowD. Project is a success31.當(dāng)一項產(chǎn)品或服務(wù)完全達(dá)到客戶要求時A質(zhì)量也達(dá)到了B質(zhì)量成本較高C質(zhì)量成本較低D項目是成功的32. Random variance in a process, as measured by the standard deviation, can be directly reducedby ;A. Studying scatter diagramsB. Increasing the number of quality inspectorsC. Improvin

34、g the overall system of productionD. Identifying patterns of variance32.可以通過下列哪一項直接減少由標(biāo)準(zhǔn)差衡量過程中的隨機(jī)偏差?A研究散點圖B增加質(zhì)量檢查員C改進(jìn)整個生產(chǎn)系統(tǒng)D確定偏差的形式33. The diagram which ranks defects in order of frequency of occurrence, using a histogram todepict 100 percent of the defects is called:A. Bar chartB. Critical pathC. N

35、etwork chartD. Pareto chart33. 按照缺陷發(fā)生的頻率加以排序并用柱狀圖來描述100%的缺陷，這種方法叫做：A. 橫道圖B. 關(guān)鍵路徑C. 網(wǎng)絡(luò)圖D. 帕雷托圖34. Which quality tool or technique, applied most often in product design, helps identify whichfactors might influence specific variables by using statistical methods?A. Control chartsB. Design of experiment

36、sC. Six sigmaD. Statistical sampling34. 哪個質(zhì)量工具或方法最常用于產(chǎn)品設(shè)計，使用統(tǒng)計學(xué)方法幫助識別哪些參數(shù)對特定的變量影響最大？A. 控制圖B. 實驗設(shè)計C. 六西格瑪D. 統(tǒng)計抽樣35. Scrap and rework are examples of what type of cost of quality?A. AppraisalB. PreventionC. Internal failureD. External failure35. 廢品和返工是哪一種質(zhì)量成本的例子？A. 評估B. 預(yù)防C. 內(nèi)部失敗D. 外部失敗36. Assurance t

37、hat activities throughout time have conformed to the organizationsrequirements can be accomplished through the use of:A. Status reports.B. Benchmarking.C. Control charts.D. Project stage gates.36要保證整個過程的活動符合組織的需求，可以通過_實現(xiàn)？A. 狀態(tài)報告B. 標(biāo)桿C. 控制圖D. 項目階段關(guān)口37Warranty and inventory costs are going up causing

38、the project manager to worry about thecosts of non-conformance. What is the BEST advice you can give the project manager?A. Increase scrapB. Increase reworkC. Perform a quality auditD. Look for benchmarks37保修與庫存成本正在上升，使項目經(jīng)理很擔(dān)心不合格成本。你對項目經(jīng)理有什么建議？A. 增加廢料B. 增加返工C. 執(zhí)行質(zhì)量審計D. 尋找標(biāo)桿38 The customer wants to k

39、now how product quality will be assured on his/her project. Youshould refer him/her to the:A. Quality policyB. Quality management planC. Product standards and regulationsD. Quality control measurements38.顧客想知道其項目的產(chǎn)品質(zhì)量如何保障。您應(yīng)向他/她談及：A 質(zhì)量政策B 質(zhì)量管理計劃C 產(chǎn)品標(biāo)準(zhǔn)和規(guī)程D 質(zhì)量控制衡量標(biāo)準(zhǔn)39. The defined limit to the CV is +

40、-10%, the control chart show that the CV is now 9%, PMshould:A. Continue to monitorB. Take corrective actionC. Perform root cause analysisD. Report to the management39. 定義的成本偏差限度為+-10%，控制圖顯示CV 現(xiàn)在是9%，PM 應(yīng)該：A. 繼續(xù)監(jiān)控B. 采取糾正措施C. 執(zhí)行根本原因分析D. 上級匯報40. One of the advantages of using control charts is that it

41、tells you when to take correctiveaction on the process. Another important result of using control charts is that controlcharts？A. Identify the special causes.B. Tells you when you need not take corrective action.C. Show how much the defects are costing.D. Show who is responsible for the defects.40.控

42、制圖的優(yōu)點之一是他能告訴你在過程中什么時候采取糾正措施；另外一個重要的結(jié)果是控制圖？A. 識別特殊原因B. 告訴你何時不應(yīng)該采取糾正措施C. 顯示過失的成本是多少D. 顯示誰是過失的責(zé)任人41Which of the following is an example of the cost of conformance to quality?A. ReworkBQuality trainingC. ScrapD. Warranty costs41.下列哪項是質(zhì)量的一致成本的例子，A返工B質(zhì)量培訓(xùn)C報廢D擔(dān)保成本42All of the following are benefits of meet

43、ing quality requirements except:A. An increase in stakeholder satisfactionB. Less reworkC. Low turnoverD. Higher productivity42.下列哪項的內(nèi)容不屬于符合質(zhì)量要求而帶來的收益A. 提高項目干系人的滿意度B. 減少返工C. 降低離職率D. 高的工作效率43In quality planning, stakeholders should be informed of the quality policy by theA. Head of the organizationB.

44、 Project managerC. Project management teamD. Functional managers43.在質(zhì)量計劃編制中，質(zhì)量政策應(yīng)當(dāng)由誰通知到利害關(guān)系者?A該組織的領(lǐng)導(dǎo)B項目經(jīng)理C項目管理團(tuán)隊D職能經(jīng)理44.The project team should have knowledge of statistical process control to help conduct qualitycontrol activities. Of all the topics involved, which of the following is the most impo

45、rtant for theteam to understand?A Sampling and probabilityB Attribute sampling and variable samplingC Tolerances and control limitsD Special causes and random causes44.項目團(tuán)隊?wèi)?yīng)該了解如何利用統(tǒng)計知識進(jìn)行質(zhì)量控制。在下面所有涉及的議題中，哪一個是項目團(tuán)隊最需要知道?A 抽樣和概率B 屬性樣本和變量樣本C 公差和控制限度D 具體原因和隨機(jī)原因45.A fishbone diagram helps:A. Explore past o

46、utcomesB. Organizes thoughts and stimulates thinkingC. Determine if a process is out of controlD. Prioritize the problems45.魚骨圖有助于:A探究過去的結(jié)果B激發(fā)思考、組織思路C確定過程是否失控D對問題進(jìn)行排序46. In attribute sampling the:A. Result does or does not conformB. Result is rated on a continuous scale that measures the degree of c

47、onformityC. Emphasis is on normal process variationD. Emphasis is on determining whether a result falls within specific control limits46.在屬性抽樣中，A結(jié)果一致或不一致B結(jié)果采用連續(xù)刻度進(jìn)行測量，它可以衡量一致的程度C重點是在常態(tài)過程偏差D重點是決定結(jié)果是否落在一定控制線以內(nèi)47. A Pareto diagram helps the project manager to?A. Focus on the most critical issues to imp

48、rove qualityB. Focus on stimulating thinkingC. Explore a desired future outcomeD. Determine If a process out of control47.帕累托圖有助于項目經(jīng)理:A集中于質(zhì)量改進(jìn)的最關(guān)鍵的問題B集中于激發(fā)思考C探索所希望的未來結(jié)果D確定一個過程是否失控48Warranty cost is an example of an:A. Internal failure costB. Appraisal costC. External failure costD. Customer satisfac

49、tion cost48.保修成本是下面哪項成本的一個例子。A內(nèi)部失敗成本B評估成本C外部失敗成本D客戶滿意成本49.You are preparing a diagram that plots two variables, the dependent variable and theindependent variable, to see the relationship between the two elements. What kind of diagram areyou using?A. Cause-and-effect diagramB. Control chartC. Flowch

50、artD. Scatter diagram49.你準(zhǔn)備采用兩個變量來作圖，一個是自變量，一個是因變量。為了表明這兩個變量的關(guān)系，你準(zhǔn)備采用哪種作圖方式？A. 因果圖B. 控制圖C. 流程圖D. 散點圖50.A cause-and-effect diagram and an Ishikawa diagram are both:A. flow charts.B. fishbone diagrams.C. control charts.D. Pareto charts.50.因果圖和Ishikawa 圖都是：A 流程圖B 魚骨圖C 控制圖D 帕累托圖51. Keeping errors out of

51、 the hands of the customer after they have occurred is called:A. PreventionB. MetricsC. AssuranceD. Inspection51. 即使錯誤發(fā)生了，也保證錯誤不落到客戶手中，稱為：A. 預(yù)防B. 測量指標(biāo)C. 保險D. 檢查52. As a project manager, you are managing an international project and your contract requiresyou to prepare both a project plan and a quali

52、ty management plan. Your core team is preparing aproject quality management plan. Your first step in developing this plan is toA. Determine specific metrics to use in the quality management processB. Identify the quality standards for the projectC. Develop a quality policy for the projectD. Identify

53、 specific quality management roles and responsibilities for the project52. 作為項目經(jīng)理，你管理著一個國際項目。項目合同要求項目經(jīng)理必須編制項目計劃和質(zhì)量管理計劃。項目團(tuán)隊的主要成員正在編制質(zhì)量管理計劃。為編制該計劃，首先你需要做什么？A. 確定在質(zhì)量管理過程中所需要的具體的度量指標(biāo)B. 識別適合于該項目的質(zhì)量標(biāo)準(zhǔn)C. 制定該項目的質(zhì)量政策D. 明確該項目的質(zhì)量管理職責(zé)53. A project manager is working with quality professionals in the quality as

54、surance process of theproject. Which of the following activities is being performed?A.Quality controlB.Determining if the right quality standards are being used.C.Determining what quality standards should be used.D.Evaluating quality against the standards.53.在項目質(zhì)量保證過程，項目經(jīng)理與質(zhì)量專家一起工作。他們正在執(zhí)行下述哪行活動？A.質(zhì)量

55、控制。B.確定使用的是否是正確的質(zhì)量標(biāo)準(zhǔn)。C.確定應(yīng)該使用什么質(zhì)量標(biāo)準(zhǔn)。D.按照標(biāo)準(zhǔn)評詁質(zhì)量。54. During project execution, a project team member comes to the project manager to tell him that,based on what he sees of the project, the project cannot meet the quality standards set for theproject. The project manager meets with all the relevant parties to analyze the situation. Whichstep of the quality management process is the project manager in ?A. Plan QualityB. Perform quality assurance.C. Analysis qualityD. Perf