飯店英語(yǔ)1-6參考答案

1、飯店服務(wù)英語(yǔ)（第二版）參考答案unit 1 Classroom Activity I- Id like to reserve several rooms at your hotel.- I want to reserve three twin rooms and one family suite.- Can I have your name, please?- Mary Brown- Can you give me your telephone number?- No. 1125 College Road, Haidian District, Beijing.- When will you b

2、e arriving, please?- three twin rooms and one family suite for three night from Oct. 10th to Oct. 12th. Is that right?- We are looking forward to seeing you.Classroom Activity II-Good morning. This is Hilton Hotel. Can I help you?- I would like to reserve rooms at your hotel.-Wait a moment, please.

3、Ill put you through.- Room Reservation. Can I help you?-This is International Travel Agency in China. Wed like to reserve eight single rooms and five double rooms from Sep. 15th to Sep. 20th for an American travel group. -Wait a moment, please. Let me check. Yes, we have.-How much will be spent for

4、a room?-130 dollars for a single room and 150 dollars for a double.-Does this include food bills?-No. Sorry. It doesnt.-Do children get discount?-Yes. Children under 12 years old are charged half.-By the way, do we need to pay money for an extra bed?-Im sorry, sir. We dont provide extra bed service

5、at present. Is there anything else?-No, thank you.-May I know your name, sir?-Wangping.-Its all right. Thank you.Part FourII. vacancy, guest, reservation, address, Fax, suite, double room, arrival, waiting list, confirm;III. 1.（F) 2. (T) 3. (T) 4.(F) 5. (T)IV.1. What kind of room would you like?2. I

6、d like to reserve a presidential suite.3. We have a high occupancy in peak seasons.4. You can reserve rooms by letters, by telephone, by Fax. or by e-mail, we will give you a reply according to the situation.5. Front office is one of the most important departments in a hotel.6. Would you like us to

7、put you on our waiting list and call you in case we have a cancellation?7. Im sorry our single rooms are occupied, but I can reserve you a double room.8. By the way, May I have a more spacious room?9. We are glad to accept your reservation.10. Good-bye. We are looking forward to your coming.V. 當(dāng)你在飯店

8、注冊(cè)登記時(shí)，飯店會(huì)要求你預(yù)付定金。定金額是房?jī)r(jià)的兩倍。許多外國(guó)客人不喜歡這個(gè)要求，但是請(qǐng)別擔(dān)心，當(dāng)你結(jié)賬離店時(shí)，飯店將只收取原來(lái)商定的數(shù)額。 通常取消預(yù)定是免收費(fèi)用的。但在飯店經(jīng)營(yíng)旺季時(shí)如果客人取消預(yù)定太遲，就得被收取罰金。預(yù)定后，請(qǐng)仔細(xì)閱讀確認(rèn)單中的詳細(xì)事項(xiàng)。 在淡季應(yīng)到達(dá)日期的前七天，旺季應(yīng)到達(dá)日期的前三十天，如果客人取消預(yù)定，飯店將收取相當(dāng)于一個(gè)晚上的住宿費(fèi)用。假如在聲明的限期內(nèi)沒(méi)有收到書(shū)面通知或者客人不來(lái)， 將自動(dòng)收取一天的費(fèi)用。Unit 2Classroom Activity I- I reserved a single room at your hotel.- Mary Brown

9、.- Where are you from?- What kind of room did you reserve?- Oh, yes. Your room number is 321, this is your room card and key.- Yes, of course.- Could you give me your passport and fill in this registration form, please?- Let me have a look at it. Could you fill in your passport number and your signa

10、ture?Classroom Activity II-Good morning. Are you checking in?- Yes.- Do you have a reservation?- Yes. Its Roman, Kate.-Wait a moment, please. Yes, we do have your reservation. You reserved a commercial single room, is that right?- Thats right.- Would you please fill in this registration form?- Its O

11、K. Would you like to check it?- Let me see. Oh, name, address, nationality, passport number, visa number, signature. Very good, this is your room card. Your room number is 1516. Mind your steps, I hope you will enjoy your stay in our hotel.- Thank you. Good-bye.Part FourII. passport, deposit, recept

12、ionist, check out, visa, register, nationality, room card, departure date, destinationIII. 1. (F) 2. (F) 3. (F) 4. (T) 5. (T)IV.1. Welcome to Golden Autumn Hotel. What can I do for you?2. Do you have a reservation with us?3. Would you please fill in the registration form?4. A receptionists job is to

13、 welcome and register the guest.5. Wait a moment, please. Ill look through our arrival list.6. The bellman will take your luggage and show you the way.7. Would you please show me your passport and visa?8. Im sorry we cant find your name in our reservation list.9. This is your room card, madam. Your

14、room number is 2020.10. Mind your steps. We hope you will enjoy your stay in our hotel.V. 部分海景房：你為夏威夷之旅節(jié)衣縮食，最后終于可以在一家體面的飯店預(yù)訂一個(gè)部分海景房。這是否意味著樹(shù)木會(huì)擋住你房間的視線？通常不是：用最挖苦人的方法表述那就是：如果你走上陽(yáng)臺(tái)，把身體彎成四十五度角，伸長(zhǎng)脖子直到骨頭快要斷了，你才能在兩棟建筑物之間看到一瞥海景?；蛘咭部赡苤改愕姆块g在建筑物的一側(cè)，并且你在房間里就可以看到一點(diǎn)海景，但是你的房間窗戶不是面海的因此你不會(huì)看到大片的海景。 海景房：這可以是兩種情況：你的房間在建

15、筑物的一端，你可以看到沙灘甚至可以看到海景，但是你的房間不面海?；蛘吣闼诘娘埖觌x海濱有幾個(gè)路口的距離，你房間的樓層足夠高的話你可以在房間里看到海景。第二種情況就是你的房間確實(shí)面海，但離海有一定的距離。在面對(duì)沙灘的飯店，或者離海灘隔一條街區(qū)的飯店，這種情況都不算面海。 面海房: 這才是真正讓你完全看到海景的房間。它意味著你房間的窗戶面對(duì)著大海。根據(jù)你所住的飯店類型的不同，也可以指你的房間在高處，你可以在房間里俯視大海。Unit 3Classroom Activity I- Here is your suitcase. Miss Brown.- If you want more clothes

16、hangers, please let me know.- This is your bathroom. Towels are on the rack over there.- Where is the bell?- You can push it if you want anything.- You can put them outside your door before going to bed.- They will be ready the next morning.- Could you tell me something about your hotel?- Certainly.

17、 Restaurants are on the 11th floor. The coffee shop, the hair-dressers, money exchange and shopping centre are on the first floor.- Is there a bar?- Thank you. By the way, must I leave the key to the floor attendant when I go out?- Oh, no. Its my pleasure to serve you, miss. But we dont accept tips.

18、 Thank you for your kindness.Classroom Activity II- Good afternoon. Welcome to Spring Hotel.- Good afternoon.- Let me help you with the luggage.- OK. Thank you.- This way, please. Would you register yourself in the reception desk?- Follow me, please. Take the lift, please. May I open the door for yo

19、u? After you. Are you satisfied with the room?- Oh, its nice.- This is service directory. If you need anything else, please let us know. The extension for front desk is 8.- All right. Where are restaurants?- Western restaurant is on the ground floor. Chinese restaurant is on the top floor. Coffee sh

20、op and buffet are on the second floor.- Do you have a business centre in your hotel?- Yes, we have. The business center is on the ground floor. Its just by the reception desk. If you want to surf on the internet, you can do it in your room.- I see. Thank you.- You are welcome.Part FourII. bellman, m

21、ileage, valuable, extension, concierge, doorman, tip, electric kettle, luggage, clerkIII. 1. (F) 2. (T) 3. (F) 4. (F) 5. (T)IV. 1. Good morning. Welcome to Kun Lun Hotel.2. Is there anything valuable or breakable in your bag?3. Are you satisfied with your room?4. By the way, you probably know you ca

22、nt drink tap water, you must drink boiled water or you can buy bottled water.5. Please take the elevator. After you.6. Shall I call a taxi for you?7. According to the mileage, the first two kilometers are five yuan, and two yuan for every extra kilometer.8. Could you give me some information about y

23、our hotel?9. If you need anything else, please let us know.10. You are welcome. Its our pleasure to serve you.V. 辦理完登記入住手續(xù)之后，接待員就會(huì)通知行李員為客人搬運(yùn)行李并送客人去房間。接待員會(huì)重新審核客人到達(dá)后所填寫(xiě)的所有文字工作以及電腦記錄細(xì)節(jié)的準(zhǔn)確性，目的是確?？腿穗x店時(shí)所有賬目準(zhǔn)確。 至于行李員， 他可以向客人介紹飯店提供的設(shè)施設(shè)備及服務(wù)種類，比如，酒吧，雞尾酒廳，音樂(lè)和娛樂(lè)等。進(jìn)入房間之后，行李員至少得向客人介紹恒溫器在哪兒，怎么用，以及電視有那些頻道等。Unit 4Cl

24、assroom Activity I- May I help you?- Good afternoon. Id like to convert US dollars into RMB.- Here you are.- I want to know the exchange rate for US dollars today?- 827.22 Yuan to 100 US dollars.- How much do you want to change?- What denominations do you like?- Let me see. 20 one hundreds, 20 fifti

25、es, then give me some small bills.- Do you charge service fee?- Not at all. Its my pleasure to serve you.Classroom Activity II- Good morning. Can I help you?- Yes, Id like to change some money. Whats the exchange rate for Euro today?- 100 Euro can be changed into 1050 Yuan RMB.- OK. Id like to chang

26、e 500 Euro.- Could you give me your name and your room number? May I see your passport please?- Emily in 1515. Here is my passport.- Thank you. Here is 5250 Yuan RMB, please check it.- Its right. Thanks.- You are welcome. Here is the receipt, please keep it.- All right. Good bye.- Good-bye and have

27、a good trip!Part FourII. denomination, receipt, exchange, Euro, fee, change limit, cashier, check, cash, accountingIII. 1. (T) 2. (T) 3. (F) 4. (F) 5. (F)IV. 1. Good morning. Money exchange. Can I help you?2. Id like to change HK Dollars into RMB.3. How much would you like to change?4. Do you charge

28、 service fee?5. Whats the exchange rate for US dollars today?6. What denominations would you like?7. Im afraid that we have to place a night change limit for the benefit of all our guests.8. Would you sign on the check please ?9. Could you sign them on the back of the check again?10. Id like to chan

29、ge Travelers check into cash.V. 很多客人更愿意用旅行者支票帶錢(qián)，因?yàn)楸痊F(xiàn)金安全。如果支票丟失或被盜，還可以把錢(qián)拿回來(lái)。旅行者支票還有其他優(yōu)點(diǎn)。顧客可以購(gòu)買任何幣種，所以不用擔(dān)心兌換率的問(wèn)題。而且，旅行者支票是由信譽(yù)良好的公司發(fā)行的，顧客在飯店或商店使用時(shí)兌換成現(xiàn)金沒(méi)有困難，不用去銀行兌換。 當(dāng)人們購(gòu)買旅行者支票時(shí)，必須在銀行職員面前簽字。如果客人想在飯店兌換旅行者支票，就必須讓他在支票上再簽一次，然后核對(duì)兩個(gè)簽名是否一致?？腿诉€必須提供身份證明，像護(hù)照，或者其他有他的姓名和簽字的官方文件。unit 5Classroom Activity I A- Could y

30、ou contact Mr. Carter for me, please?- Do you know his room number?- Oh, Im sorry. I dont know.- Hold on, please. Mr. Carters room number is 860. Go ahead, please.B- I want to make a local call. Could you tell me the telephone number of the Friendship Hotel?Classroom Activity II- Id like to speak to

31、 Mr. Baker in Room 201.- Im sorry. I cant hear you. Its not clear, could you speak louder?- Id like to speak to Mr. Baker in Room 201.- Im sorry. I cant hear you. Could you please speak close to the receiver?- Id like to speak to Mr. Baker in Room 201.- Oh, yes. Ill put you through immediately.Part

32、FourII. operator, mobile phone, payphone, hot line, collect call, called party, person-to-person call, calling part, telephone, morning callIII. 1. (F) 2. (F) 3. (T) 4. (F) 5.(T)IV. 1. Id like to make a call to my parents in Hong Kong. Can you put me through?2. At what time would you like us to call

33、 you tomorrow morning?3. We have a computer wake-up service. Please dial 9 first and then the time. There must be five digits.4. Could you tell me the called partys full name and telephone number?5. Im afraid the line is engaged.6. Im afraid you dialed the wrong number.7. Whats the discount hours fo

34、r long distance call?8. Would you like a person-to-person call or a station-to-station call?9. Just a moment, please. Ill put you through.10. Im sorry, we dont handle international collect calls.V. 電話行為指南1. 起立接聽(tīng)電話。這會(huì)增加你的權(quán)威感。2. 如果可能，鈴響三聲之內(nèi)接電話。3. 接電話時(shí)用右耳聽(tīng)。因?yàn)槿说挠叶c大腦的左半球（邏輯思維）相連。4. 接電話先報(bào)姓名和部門(mén)名稱。5. 詢問(wèn)打電話

35、人的姓名并在對(duì)話時(shí)使用。6. 認(rèn)真聽(tīng)。不要打斷對(duì)方的話。7.集中精力。不要同時(shí)做兩件事情。8. 對(duì)方說(shuō)話時(shí)， 要在電話里不斷回應(yīng)，讓對(duì)方知道你在聽(tīng)。9. 記下對(duì)方的話并進(jìn)行核對(duì)以確認(rèn)你是否理解錯(cuò)誤。10. 如果打進(jìn)來(lái)的電話沒(méi)人接，解釋一下原因。記下打電話人的姓名及電話號(hào)碼，讓他要找的人給回電話。11. 聽(tīng)電話時(shí)保持微笑。這在你的聲音中能顯示出來(lái)。Unit 6Classroom Activity I - Would you like to leave a message?- Should I tell him you will give him a call or ask him to call

36、 you ?- Tell him to call to the Washington Hotel. The number is 4386000 to 1023.Classroom Activity II- Good morning. This is information disk. May I help you?- Good morning. Where can I buy a telephone card?- We have here. What denomination do you want to buy?- Do you have fifty ones?- Yes, we have. Here you are.- Thanks a lot.- You are welcome. Here is your receipt.- By the way, can you tell me how I can go to Dandong railway station?- You can walk out of the hotel a