酒店前廳部英語

1、前廳部-注：要求二、三部分掌握，靈活應(yīng)用，第一部分了解熟悉。一、常用單詞及句子the front office：前廳部register：登記、注冊Room Reservation: 客房預(yù)訂處Book : 預(yù)訂Confirm : 確認Counter : 柜臺Room charge : 房價Special rate : 優(yōu)惠價Service charge: 服務(wù)費Discount : 折扣Suites: 套房Credit card: 信用卡Cash : 現(xiàn)金Name tag : 標簽，行李牌Luggage/baggage: 行李Suitcase : 箱子Handbag : 手提包Valuable

2、 : 貴重物品Breakable : 易碎的Full name: 全名Fill in : 填寫Nationality : 國籍Departure date : 離店日期Signature : 簽名Passport :護照Receipt : 收據(jù)Fine : 罰金Sundry fee : 雜費Bill : 賬單Invoice : 發(fā)票Mis-check : 算賬出錯Overpay : 多付Currency : 貨幣Airmail :航空郵寄Ordinary bill :普通郵寄Registered mail : 掛號信Charge to the room : 掛賬Free of charge :

3、免費Discount 打折Exchange rate : 兌換率Hotel policy : 酒店的規(guī)定Express : 快件Deposit : 壓金Off-season : 淡季Peak-season : 旺季Telephone directory : 電話號碼本A long distance :長途電話A local call : 市內(nèi)電話Extension : 電話分機Elevator : 電梯Supermarket : 超市Double room: 雙人房Single room: 單人間Standard/Twin room : 標準間Deluxe suite : 豪華套房Presid

4、ential suite : 總統(tǒng)套房Honeymoon suite: 蜜月套房Water bed room 水床房 mah-jongg machine room 機麻房Feature suite 特色套房 river sight 江景Street sight 街景 Im the assistant manager of the hotel，if you have any help，please feel free to contact me，we ll always at your service. 我是酒店大堂副理，如果您需要幫助，請隨時聯(lián)系我們，我們隨時為您服務(wù)。二、總 臺n 預(yù)訂服務(wù)G

5、ood morning. This is Room reservation. May I help you? 早上好，客房預(yù)訂處，我能為您做什么？What kind of room would you like to reserve ?您想訂哪種類型的房間?A single room or a double room ? 要單人間還是雙人房間？For which dates do you want to book the rooms ?您想訂哪幾天的房間呢？What time will you be arriving? 您將在何時到達？May I know your name ? 您能告訴我您

6、的名字嗎？How long will you be staying? 您將要住多久？Id like to confirm your reservation.我要確認一下您的預(yù)訂。Ill check the room availability.我查查客房預(yù)訂情況。Let me repeat your reservation，you want a suite in 2013 July 21st ，2 days, your name is ，telephone is, is that right?讓我重復(fù)一下您的預(yù)定，您要一個2013年7月21日的套房，定兩天，您預(yù)定的名字是 您的電話是 對嗎？Th

7、anks for your calling，have a nice day！感謝您的來電，祝您愉快！n 接待服務(wù)What kind of room would you be prefer?您要什么樣的房間？Have you got a booking?您預(yù)訂了嗎？A single room or a double room?要單人間還是雙人房間？A double room costs 368 Yuan per night . 雙人房的房價是每晚368元。Breakfast is also included.早餐也包括在內(nèi)。May I see your passport? 我能看一下您的護照嗎？

8、Could you fill in this form, please? 請您填一下這張登記表好嗎？This is your room card and room key?這是您的房卡和房間鑰匙。Could you sign your name, please?請您簽一下名，好嗎？If you leave after 6:00 p.m , youll have to pay the full account.晚上六點以后退房,按全天收費計算.Youll have to register individually, please.請你們分開登記。How would you like to pay

9、 , sir , in cash or by credit card ?先生，請問您是用現(xiàn)金付款還是用信用卡付賬？I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.非常抱歉，這個季節(jié)人多，各種房間都訂滿了。Do you know which unit is responsible for the reception?您知道您是由哪個單位負責接待的嗎？Could you keep your room key until you check out ?請您在住宿期間自

10、己保管鑰匙，直到結(jié)帳離開。n 收銀服務(wù)Here is your bill . Its 2000 Yuan in all.這是您的賬單?？偣?000元。How would you like to pay , sir , in cash or by credit card ?先生，請問您是用現(xiàn)金付款還是用信用卡付賬？Please check it and sign here.請核對一下，在這里簽個字。I will write out a receipt for you .我給您開一張發(fā)票。May I check the details for you , please?我能為您核對賬單上的詳細內(nèi)容

11、嗎？Do you have any charges for this morning?您今天是否掛帳用酒店的服務(wù)?Well have to charge you $10 extra.我們要向您額外收10美元。 Did you make any phone calls from room, sir?先生，您從房間打過電話嗎？I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .對不起，先生，您的帳單算錯了。請稍候，我馬上把它改過來。 Is your bagga

12、ge down yet, sir ? Could you check out after your baggage have been brought down, please?先生，您的行李拿下來了嗎？能請您在行李拿下來后再結(jié)帳嗎？Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.對不起,您的信用卡已經(jīng)止付。根據(jù)銀行規(guī)定要取消。Do you stay in our hotel today，your deposit is no

13、t enough，please pay more to the front desk. 請問您今晚需要續(xù)住嗎？您的押金不夠了，需要到前臺續(xù)交押金。Do you need invoice ？whats the company name and expense category？ please write in the paper，thank you！.請問您需要發(fā)票嗎？請問發(fā)票怎么開公司名稱和費用類型呢？您寫一下，謝謝n 兌換外幣The rates of exchange are on the picture there .今天的兌換牌價在那里的圖片上。How much would you li

14、ke to change?您要換多少？Its 6.10 Yuan RMB for one US dollar?1美元兌換6.10元人民幣。Sorry，there is something wrong with machine，you can change in the bank of china near our hotel. 對不起，我們的外幣驗鈔機壞了，您可以到酒店附近的中國銀行兌換。三、禮 賓 部n 基本句型May I take your luggage for you?我來幫您拿行李，好嗎？Just a moment ,please . Ill bring a luggage cart

15、.請稍等一下，我去推一輛行李車來。Dont worry , sir . Your luggage will be sent up at once .先生，別擔心，您的行李很快就會送上去的。When you check out , please call number 7603 and well help you with your luggage immediately.如果您要離店，請打電話7603，我們會馬上幫您運送行李的。How many pieces of luggage do you have?請問您有幾件行李？Two suitcases and one bag . Is that

16、right?兩只箱子和一個包，對嗎？Ill show you to the Front Desk. This way please.讓我?guī)タ偱_，請走這邊。Is there anything valuable or breakable in your bag?您包里有貴重或易碎物品嗎？May I have your room key, please?請把您房間的鑰匙給我好嗎？Most taxi drivers do not speak English. It is helpful if you have your destination written in Chinese.大多數(shù)出租車司機都不會英語，把您要去的目的地用中文寫下來，會給您不少幫助。When you