職位描述員工溝通專員

1、職位描述文件職位識別信息職位名稱Staff Communication Officer所屬部門Con tact Cen ter職位編號所在城市SZ工作地點Con tact Cen ter出差要求無偶爾經(jīng)常常駐版本號V1.0生效日期2005年6月15日工作網(wǎng)絡(luò)關(guān)系直接上級職位Manager, Resource Management匯報職位直接下級職位人員 管理 權(quán)限薪酬無建議權(quán)決定權(quán)直接下級人數(shù)績效無建議權(quán)決定權(quán)直接管轄團隊配 備無建議權(quán)決定權(quán)業(yè)務(wù)指導職位Sr. VP, Con tact Cen ter; Gen eral Man agers of other departme nts對職位產(chǎn)生

2、影 響的外部機構(gòu)受到職位影 響的外部機 構(gòu)任職資格教育程度Graduate專業(yè)方向social work or psychology工作經(jīng)驗? 1 year working experience or above in service industries with leadership role行業(yè)經(jīng)驗培訓經(jīng)歷管理技能?專業(yè)技能? staff communication通用技能Commun icati on職位目的與職責職位目的存在 的理由，限制和 目標To build up good relati on ship of staff to support efficie nt operati

3、 ons of the con tact cen ter as well as various bus in ess lines of the compa ny as a whole.職責范圍名稱、定義、該職責所要到達的結(jié)果/目標責任級別全部/ 局部/協(xié) 助衡量標準數(shù)量、質(zhì)量業(yè) 務(wù) 類Operatio nal level? To work on different initiative, such as Employee Happiness Survey, Team Success celebration gathering, Monthly birthday functions, sport

4、 activities, Team Building and recreation functions in order to minimize the staff attrition rate and heighten staff morale? To build up good relationship and take up the role as informal leader? To administer for the staff bulletin board and responsible for the managing of staff recreational activi

5、ties? To act as the communication bridge and assist staff to channel grievance directly to senior management team? To assist in conducting pre-exit interview and understand and feedback the reason for attrition? To conduct individual counseling session for any employee issues.? To collect employee o

6、pinions and dissatisfaction through informal channels? To represent company to extend caring to staff and his family for any good or unfortunate eventsAll? KPIs for staff com muni cati on? Internal customer satisfacti on? External customer satisfacti on? Staff attrition第3頁，共 4頁內(nèi)部文檔，注意保密 還有一大批隱藏技能你不知道。掌握他們，你將開啟新世界的大門。Tab+Enter,在編過號以后，會自動編號段落Ctrl + D 調(diào)出字體欄，配合 Tab+Enter 全鍵盤操作吧Ctrl + L 左對齊， Ctrl + R 右對齊， Ctrl + E 居中Ctrl + F 查找，Ctrl + H 替換。然后關(guān)于替換，里面又大有學問！有時候Word文檔中有許多多余的空行需要刪除，這個時候我們可以完全可以用查找替換來輕松解決。翻開 編輯菜單中的 替換對話框，把光標定位在 查找內(nèi)容輸入框中，單擊 高級按鈕，選擇 特 殊字符中的段落標記兩次，在輸入框中會顯示“ "PAP'，然后在替換為輸入框中用上面