訪談問卷調(diào)查表--questionnaireinterviewrecord

1、附錄：問卷訪談記錄表 QUeStiOnnaire interview record工程公司海外EPC總承包項目多元文化團隊建設與管理ConStrUCtiOn and management Of multi-culture team Of OVerSeaS EPC PrOjeCt Of ChineSe Engineering COmPany訪談記錄表(InteBrieW ReCOrd)第一部分：基本信息No.問題 QUeStiOnEl性別SEX因男 MALE 女 FEMALEE2年齡Age 30 歲或以下 30 years OId and below 31-3831-38 years OId 因

2、3946 歲39-46 years OId 47-54 歲 47-54years OId 55 歲或以上 55years OId and aboveE3教育程度EdUCatiOn大專 junior COIlege 區(qū)!木科 UndergradUate 碩士或以上 MaSter degree Or aboveE4在項目團隊中的角色 your role in the PrOjeCt team工程師 engineer 一般管理人員 COmmOn management PerSOn 職能經(jīng)理functional manager兇項目經(jīng)理PrOjeCt manager i級管理 人員 SeniOr ma

3、nagement PerSOnnel業(yè)主 OWner 其他 OthGrSE5從事工程項目的年限The Iife engaged in thePrOjeCt activities5 年以下 five years and below 10 年以下 IeSS than ten years 11a,20 年 from eleven to twenty years 因20 年以上 more than twenty yearsE6從爭海外項目丄作年限The Iife engaged in OVerSeaSPrOjeCt兇5 年以下 five years and below 10 年以下 IeSS than

4、 ten years 11420 年 from eleven to twenty years 20 年以上 more than twentyyearsE7從爭的項目類型SeVered PrOjeCt type國內(nèi)設 ik 項目 DOmeStiC design PrOjeCt 國內(nèi) EPC項目 DOmeSti C EPC PrOjeCt 國外設汁項目 OVCrSeaS design PrOJeCtS 區(qū)!國 外EPC項目 OVerSeaS EPC PrOjeCt 合資項目 JOmt VentUre Pr OjeCtE8所屬企業(yè)性質(zhì)NatUre Of enterprises Of yours私有企

5、業(yè)PriVate enterprise 兇國有企業(yè)State-OWned enterpr ise 中外合資企業(yè)Sino-foreign joint VentUre 外企foreign enterprise第二部分：問卷調(diào)查部分 QUeStiOnnaire InVeStigatiOn說明：這-部分主要描述您對以下一些概念的認同程度，請按您真實意思在相應表格打 上“ J ”Note: ThiS SeCtiOn mainly describes the degree to WhiCh you agree With the following concepts.PIeaSe PUt " J

6、"in below table accordinglyAX基本認知：GENERAL調(diào)査項目InVeStigatiOn Item認同程度 IdentifiCatiOn degree非常不同意FUIly disagree不同意 disagree中立 neutral同意agree非常同意FUIly agreei)你參與過EPC項目的一個及以上或全部 活動。(EzRCzEP,EPC etc.)YOU have PartiCiPated in One Or more PhaSeS Of theEPC PrOjeCtS Or all activities (E, P, C, EP, etc.,

7、EPCJ.2)你非常了解EPC項目的設計，采購與施 工等的所有過程。YOU know Very WeIl about EPC PrOjeCt WhiCh includes One Or more activities Iike desigr PrOCUrement and COnStrUCtion, and SO on.3)EPC項目團隊組成對項目成功是非常重要 的：EPC PrOjeCt team COmPOSitiOn is Very important forPrOjeCt SUCCeSS4)海外EPC項目必須聘用熟悉當?shù)匾?guī)范要 求的技術(shù)人員及管理人才組成多元化團隊 完成項目；The t

8、echnical PerSOnneI and management PerSOnneI WhO are familiar With the IOCaI SPeCifiCatiOn and requirements must be employed to form the PrOjeCt team for OVerSeaS EPC PrOjeCtS5）多元文化項目團隊中，文化的包容性是 指不同文化的團隊成員為共同的項目目標 愿意按照項目的各種規(guī)章制度及項目程序 文件，組成項目團隊完成賦予的職責：In MUlti-CUltUral PrOjeCt team, inclusiveness Of CU

9、ltUre is refers to the different CUltUraI team members for the COmmOn goal Of the PrOjeCt ShaII COmPIy With the VariOUS rules ,regulations and PrOjeCt PrOCedUreS to COmPIete the duties entrusted by PrOjeCt team6）多元文化項目團隊，文化的獨立性是指 尊重團隊成員個人文化,信仰,逍徳價值觀， 生活習慣和行為準則，求同存異，互相學習；In multicultural PrOjeCt team

10、, the independence Of CUltUre is to respect the culture, beliefs, moral ValUes, IiVing habits and behavior CriteriOn Of individual team members, and to Seek COmmOn ground While reserving differences, Iearn from each Others.BX 組建項目團隊（TO EStabliSh/Organize PrOjeCt Team）:調(diào)査項目InVeStigatiOn Item認同程度 Iden

11、tifiCatiOn degree非常不同意FUIly disagree不同意 disagree中立neutral同意 agree非常同意FUIly agree1）根據(jù)項目需要，項目的一些職能崗位必 須聘用當?shù)氐墓こ碳夹g(shù)或管理人員組建混 合型項目團隊：ACCOrding to the PrOjeCt needs, SOme Of the function POSitiOn Of the PrOjeCt must employ IOCaI engineering technology Or management PerSOnnel to establish a mixed type PrOjeC

12、t team；2）外籍工程管理人員的選用必須考慮英個 人能力，團隊協(xié)作精神及文化背景以及對總 包方文化的認同度：FOr foreign PrOjeCt PerSOnnel selected, the individual ability, team COOPeratiOn spirit, the CUltUraI background and the identification degree for the CUltUre Of the employer, must be COnSidered3）有時外籍成員的文化背景對崗位的適應 性很重要SOmetimeS the CUltUral bac

13、kground Of the foreign members is Very important to the adaptability Of the PrOjeCt OrganiZatiOn PoSitiOn4）項目團隊由不同文化背景的人員組成， 項目團隊的職能部門應由外籍成員與中方 本部成員一起合理組成混合管理部門：PrOjeCt team PerSOnnel from different CUItUraI backgrounds are COmPOSed Of OVerSeaS EPC PrOjeCt team； and It's necessary that the funct

14、ional departments Of the PrOjeCt team are formed by the members Of the ChineSe and foreign members together.5）你樂意成為多元文化項目團隊中的一員， 愿意與不同文化背景的成員一起工作，互相 學習。YOU are WiIling to be a member Of a multicultural PrOjeCt team, WiIIing to WOrk With members Of different CUltUraI backgrounds, to Iearn from each o

15、ther.6）海外EPC項目中，外籍成員需要了解并 認同EPC工程公司的組織文化；OVerSeaS EPC project, foreign members need to UnderStand and agree With the EPC engineering COmPanylS enterprise culture；7）團隊成員的文化背景不影響團隊協(xié)作； 但應尊重團隊成員的個人的文化與信仰：The CUltUraI background of the team members does not influence the team cooperation； but the CUltUre

16、 and belief Of the team members ShOUId be respected 8）多元文化團隊，應充分利用團隊成員的 文化背景及能力安排合適的工作崗位,職能 經(jīng)理或一般技術(shù)或管理人員：MUItiCUltUraI PrOjeCt team ShOUld make full USe Of the CUltUraI background and the ability Of the team members to arrange the right position, functional manager Or normal technology Or management

17、 PerSonne1；CX 建設項目團隊（PrOjeCtTeam BUilding）調(diào)査項目InVeStigatiOn Item認同程度 IdentifiCatiOn degree非常不同意FUIly disagree不同意 disagree中立 neutral同意 agree非常同意FUIly agreel）通過系列培訓，可以使多元文化團 隊有共同的信念與目標；ThrOUgh a SerieS Of training, We Can make the multicultural team have a COmmOn belief and goal.2）促進團隊成員的交叉培訓和頭腦風暴 式的討

18、論,有利于知識經(jīng)驗的分享及文 化的交融；CrOSS training Of team members and brainstorming Style discussion are COndUCiVe to the Sharing Of knowledge and experience also to CUltUraI blend2）涉外項目中，尊重團隊成員的個人文化與信仰是人際關(guān)系技能的一個方 面；In OVerSeaS PrOjeCtSJ respecting to the individual CUltUre and beliefs Of the team members is One a

19、spect Of interpersonal skills；3）涉外項目團隊建設，不應該忽視其 他文化或刻意去殯棄其他文化：但可以 實現(xiàn)文化的包容；OVerSeaS PrOjeCt team building ShOUld not ignore Other CUItUreS Or deliberately to abandon Other cultures； but Can achieve CUltUraI inclusiveness4）團隊建設過程屮，應處理好團隊文 化的包容性與個體文化的獨立性的關(guān) 系；In the PrOgram Of team building, the relatio

20、nship between the tolerance Of team CUltUre and the independence Of individual CUltUre ShOUld be WeIl dealt with；5）增強團隊成員的信任利認同感，項 目團隊文化包容性建設的目的Z -；PrOjeCt team building is to develop the basic PrinCipies, rules and regulations for team members* WOrk and Other activities, EVeryOne must COmPIy With t

21、he guidelines；6）有效的團隊建設活動，可以增進多元 文化團隊的凝聚力與存在感；EffeCtiVe team building activities Can enhanc theSenSe Of COheSiOn and the existence Of multicultural team；7）多元項目團隊，項目各職能部門總 承包商人員與外籍人員應i起辦公，不 應將任意一方獨立起來；In multi cultural PrOjeCt team, EPC COntraCtOrlS Staffand foreign Staff ShOUld WOrk together（seat to

22、gether） in the VariOUS functional departments Of PrOjeCt, and ShOUld not be independent Of any One party；8）根據(jù)團隊成員文化的不同，合理安 排工作，使其享受到自己文化的尊嚴（祈禱室的設置及工作時間，西方節(jié)日 的假期等）；ACCOrding to the different CUltUre Of the team members,reasonablearrangementandCOnSideratiOn Can make them enjoy the dignity Of their OWn

23、 CUltUre Setting Of the Prayer room and WOrking hours, holidays for WeStern festivals）；D> 管理項目團隊（TOlVIanagePrOjeCtTeam）調(diào)査項目InVeStigatiOn Item認同程度 IdentifiCatiOn degree非常不同意FUIly disagree不同意 disagree中立neutral同意 agree非常同意FUIly agree1）項目管理團隊應利用文化差異來發(fā)展和 維護項目團隊，在相互信任的氛用下充分協(xié) 作：The PrOjeCt management te

24、am ShOUld USe CUltUraI differences to develop and maintain the PrOjeCt team, and fully COOPerate With each Other in an atmosphere Of mutual trust；2）公平公正績效評估活動，能促進團隊的 管理;Fair and impartial PerfOrmanCe evaluation activities Can PrOmOte the management Of the team；3）多元文化團隊管理的好壞往往取決于有 效及時的沖突管理；The manage

25、ment Of multicultural teams depends On the effective and timely COnfliet management；4）績效評估是要考慮成員文化的影響因素： 應當對團隊成員中占少數(shù)的其他文化的成 員進行適當激勵；PerfOrmanCe evaluation is to COnSider the influence factors Of the members' culture； and ShOUld PrOVide SPeCiaI appropriate incentives to the team members WhiCh are

26、 a minority CUltUre in PrOjeCt team 5）根據(jù)麥格雷格的XY理論，X-人性惡論， Y-人性善論，多元文化團隊應遵循X理論進 行管理；ACCOrding to Mai Greg,s XY theory, X- theory Of evil human nature, Y theory Of good human nature, multicultural team ShOUld follow the X theory to manage PrOjeCt team； Maintaining Clear and reasonable PrOjeCt executio

27、n PrOCedUre and regulations.E> 項目經(jīng)理的角色（RoIeofProjectManager-PM）調(diào)査項目InVeStigatiOn Item認同程度 IdentifiCatiOn degree非常不同意FUIly disagree不同意 disagree中立neutral同意agree非常同意FUIly agree1）團隊氣氛與組織的文化，與項目經(jīng)理的能 力密切相關(guān)：Team atmosphere and CUltUre are CIOSeIy related to the ability Of the PrOjeCt manager；2）項目經(jīng)理的領(lǐng)導力，

28、影響力，快速決策 是影響團隊發(fā)展的關(guān)鍵；PrOjeCt manager's Ieadership, influence, and effective decision-making are key to thedevelopment Of the team；3)項目團隊效率低下是項目經(jīng)理的無能：PrOjeCt team inefficiency is the inability Of PrOjeCtmanagers；4)項目團隊效率低下是組織制度的欠缺：The inefficiency Of the PrOjeCt team is the deficiency Of OrganiZat

29、iOnaI system；5)項目經(jīng)理正確的文化觀對多元文化團隊 的成功至關(guān)重要；The right CUltUraI PerSPeCtiVe Of the PrOjeCt manager is CrUCiaI to the SUCCeSS Of the multicultural team；第三部分:選擇(單選/多選)1) 當你與外籍員工發(fā)生分歧時"你會： When you disagree With foreign staff, you will:當面說清楚(2)郵件溝通保持沉默找上級解決(5)其他(1) face to face to Say CIearIy (2) mail

30、COmmUniCatiOn (3) TO keep SilenCe (4) TO report to SUPeriOrS (5) OtherS2) 外方員工作為你的主管/你會:(1) (2) (3) .If you WOrk as SUbOrdinate Of foreign staff, you will:L(1) 認真服從,(2)積極協(xié)助其工作(3)學習他先進的管理方法(4)自行其是(I)TO accept him WiIlingIy (2) actively assist his job (3)To Iearn advanced management methods from him (

31、4)ACt as your think3) 你作為外方員工的主管，你會:(2)(4) you WOrk as the SUPerViSOr Of the foreign Staft youWiII£(1)積極聽取他們的意見經(jīng)常找他們聊天，了解他們工作和生活上的情況；盡力去幫 助他們；(3)放手他們的工作，(4)有限制的使用(1) actively IiSten to their views, (2) Often Chat With them, to UnderStand their WOrk and Iife SitUation； try to help them； (3) to I

32、et go Of their work, (4) TO USe them in restriction extent4) 外方員工加入 EPC 項目團隊，主要目的(1); In your OPiniOns: FOreign employees PartiCiPate the EPCPrOjeCt team, the main PUrPOSe areJ(1)薪酬(2)發(fā)揮所長，實現(xiàn)自我價值 學習或適應對方的文化(4)尋求長期合作 的可能(1) TO earn Salary (2) to achieve the ValUe Of Self (3) to Iearn Or adapt to the

33、OtherS CUltUre (4) to Seek long-term COOPeratiOn5) 在EPC團隊中，你覺得有效的與外籍員工相處的方式是：(2)(4) (5)In the EPC team, you find that the effective Way to get along With foreign employees is:(I)多多交流與溝通；(2)通過團隊建設(3)通過工作的磨合；(4)交朋友；(5) 了解學習對方的文化與習俗并讓對方了解自己的文化與習慣；(1) Try to COmmUniCate SO much； (2) through the team bui

34、lding (3) through the WOrk running ； (4) to make friends；(5) TO Iearn about OtherlS CUltUre and customs, and Iet the Other-Side to UnderStand your CUItUre and habits；6) 對外籍員工有吸引力的因素有：(2) In your OPiniOns: FaCtOrS that attract foreign WOrkerSare: °(I)企業(yè)文化(2)工資，福利(3)健全的保障體系(4)完善的外籍員工的管理體系(5)建立合格外籍人員人才庫，規(guī)劃長期合作的可能；(1) COrPOrate CUltUre (2) Salary and Welfare SOUnd SeCUrity SyStem (4) PerfeCt management SyStem for foreign employees；(5) TO establish qualified foreign talent PerSOn pool, TO have POSSibility Of long-term COOPeration；第四部分：訪談部分(QA)問題：QUeStiOnSQ1：您對海外