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1、人力資源管理:(Human Resource Management ,HRM)人力資源經理:( human resource manager)高級管理人員:(executive) / igzekjutiv職業(yè):(profession) 道德標準:(ethics) 操作工:(operative employees)專家:(specialist)人力資源認證協會:(the Human Resource Certification Institute, HRCI)二、外部環(huán)境:(external environment)內部環(huán)境:(internal environment)政策:(policy)企業(yè)

2、文化:(corporate culture)目標:(mission)股東:(shareholders)非正式組織:(informal organization)跨國公司:(multinational corporation, MNC)管理多樣性:(managing diversity)三、工作:(job)職位:(posting)工作分析:(job analysis)工作說明:(job description)工作規(guī)范:(job specification)工作分析計劃表:(job analysis schedule, JAS)職位分析問卷調查法:(Management Position Des

3、cription Questionnaire, MPDQ)行政秘書:(executive secretary)地區(qū)服務經理助理:(assistant district service manager)四、人力資源計劃:(Human Resource Planning, HRP)戰(zhàn)略規(guī)劃:(strategic planning)長期趨勢:(long term trend)要求預測:(requirement forecast)供給預測:(availability forecast)管理人力儲備:(management inventory)裁減:(downsizing)人力資源信息系統(tǒng):(Human

4、 Resource Information System, HRIS)五、招聘:(recruitment)員工申請表:(employee requisition)招聘方法:(recruitment methods)內部提升:(Promotion From Within ,PFW)工作公告:(job posting)廣告:(advertising)職業(yè)介紹所:(employment agency)特殊事件:(special events)實習:(internship)1 / 7六、選擇:(selection)選擇率:(selection rate)簡歷:(resume)標準化:(standard

5、ization)有效性:(validity)客觀性:(objectivity)規(guī)范:(norm)錄用分數線:(cutoff score) 準確度:(aiming)業(yè)務知識測試:(job knowledge tests)求職面試:(employment interview)非結構化面試:(unstructured interview)結構化面試:(structured interview)小組面試:(group interview)職業(yè)興趣測試:(vocational interest tests)會議型面試:(board interview)七、組織變化與人力資源開發(fā)人力資源開發(fā):(Human

6、 Resource Development, HRD)培訓:(training)開發(fā):(development)定位:(orientation)訓練:(coaching)輔導:(mentoring)經營管理策略:(business games)案例研究:(case study)會議方法:(conference method)角色扮演:(role playing)工作輪換:(job rotating)在職培訓:(on-the-job training ,OJT)媒介:(media)八、企業(yè)文化與組織發(fā)展企業(yè)文化:(corporate culture)組織發(fā)展:(organization deve

7、lopment, OD)調查反饋:(survey feedback)質量圈:(quality circles)目標管理:(management by objective, MBO)全面質量管理:(Total Quality Management, TQM)團隊建設:(team building)九、職業(yè)計劃與發(fā)展職業(yè):(career)職業(yè)計劃:(career planning)職業(yè)道路:(career path)職業(yè)發(fā)展:(career development)自我評價:(self-assessment)職業(yè)動機:(career anchors)十、績效評價績效評價:(Performance

8、Appraisal, PA)小組評價:(group appraisal)業(yè)績評定表:(rating scales method)關鍵事件法:(critical incident method)排列法:(ranking method)平行比較法:(paired comparison)硬性分布法:(forced distribution method)暈圈錯誤:(halo error)寬松:(leniency)嚴格:(strictness)3600反饋:(360-degree feedback)敘述法:(essay method)集中趨勢:(central tendency)十一、報酬與福利報酬:

9、(compensation)直接經濟報酬:(direct financial compensation)間接經濟報酬:(indirect financial compensation)非經濟報酬:(no financial compensation)公平:(equity)外部公平:(external equity)內部公平:(internal equity)員工公平:(employee equity)小組公平:(team equity)工資水平領先者:(pay leaders)現行工資率:(going rate)工資水平居后者:(pay followers)勞動力市場:(labor marke

10、t)工作評價:(job evaluation)排列法:(ranking method)分類法:(classification method)因素比較法:(factor comparison method)評分法:(point method)海氏指示圖表個人能力分析法:(Hay Guide Chart-profile Method)工作定價:(job pricing)工資等級:(pay grade)工資曲線:(wage curve)工資幅度:(pay range)十二、福利和其它報酬問題福利(間接經濟補償)員工股權計劃:(employee stock ownership plan, ESOP)值

11、班津貼:(shift differential)獎金:(incentive compensation)分紅制:(profit sharing)十三、安全與健康的工作環(huán)境安全:(safety)健康:(health)頻率:(frequency rate)緊張:(stress)角色沖突:(role conflict)催眠法:(hypnosis)酗酒:(alcoholism)十四、員工和勞動關系工會:(union)地方工會:(local union)行業(yè)工會:(craft union)產業(yè)工會:(industrial union)全國工會:(national union)談判組:(bargaining

12、 union)勞資談判:(collective bargaining)仲裁:(arbitration)罷工:(strike)內部員工關系:(internal employee relations)紀律:(discipline)紀律處分:(disciplinary action)申訴:(grievance)降職:(demotion)調動:(transfer)晉升:(promotion)BASIC EXPRESSIONS 基本句型表達1) Why do you want to leave your present job and join us?你為什么要辭去現在的工作來我們這里?2) Why d

13、o you want to apply for a position in our company?你為什么想申請來我們公司?3) Because your operations are global, so I feel I can gain the most from working in this kind of environment.因為你們公司的運作是全球化的, 我覺得在這樣一個環(huán)境中工作會收獲最多。4) Because I think my major is suitable for this position.因為我認為我的專業(yè)適合這個職位。5) Because I'm

14、 very interested in your company's training program.因為我對你們公司的培訓計劃很感興趣。6) Please tell me a little bit about your present job.請告訴我你目前這個工作的一些情況。7) Why do you think you are qualified for this position?你為什么認為你能勝任這個工作?8) My major and working experience make me qualified for this position.我的專業(yè)和工作經驗使我能勝

15、任這個職位。9) How do you know about this company?你是怎么知道我們公司的?10) Your company is very reputed in this city, I heard much praise for your company.貴公司在這個城市名聲很好,我聽了很多對貴公司的好評。CONVERSATIONS 會話(A=Applicant I=Interviewer)Dialogue 1I: I know in your resume that you have worked in your present company for 3 years

16、, can you tell me why you want to leave your present job and join us?I: 從你的簡歷中,我知道你已經在現在這個公司工作3年了,能告訴我為什么你想辭去現在這個工作來我們公司嗎?A: Because the job I am doing in my present company is of no challenge, but I like challenge.Your firm is a young organisation with many innovative ideas. It has been very succes

17、sful in an expanding market since its establishment 10 years ago. Working for you would be exactly the sort of challenge I am looking for.A: 我離開這個公司是因為現在這個工作沒有挑戰(zhàn)性,但我喜歡挑戰(zhàn)。貴公司是一家具有創(chuàng)新精神的年輕公司,自創(chuàng)建10年以來,在市場拓展方面取得了巨大的成功。能為你們工作,正是我所追求的那種挑戰(zhàn)。I: Why do you think you are qualified for this position?I: 為什么你認為你能勝

18、任我們公司這個職位呢?A: I have excellent communication skills and I am familiar with the procedures for the last company I worked for. Besides, I am a team player and have great interpersonal skills.A: 我的人際交往能力很強。在我工作的上個公司,我熟練掌握了工作流程,而且我具有團隊精神和出色的人際關系技能。Dialogue 2I: Why do you want to apply for a position in our company? Don't you like the present job?I: 為什么你要應聘我們公司這個職位,你不喜歡你目前這個工作嗎?A: I like the job and it is s

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