英文投訴信的寫(xiě)法

1、投訴信(Le tter of Comp lai nt)投訴信即在日常生活中或商務(wù)活動(dòng)中對(duì)所遇到的困擾，惡劣的服務(wù)態(tài)度，劣質(zhì)的產(chǎn)品等向?qū)Ψ交蛴嘘P(guān)單位提岀投訴，抗議和改進(jìn)的建議。投訴信包括以下三個(gè)部分：1. 開(kāi)頭：自我介紹，說(shuō)明投訴對(duì)象及內(nèi)容，表明本信的目的和要求。常用的表達(dá)法有：I am writing to you about which I received/bought I am going to compiain about I am sorry to have to return with this letter which I received/bought 2. 正文：說(shuō)明情況，講

2、清厲害，分析利弊。告訴對(duì)方你因此受到的傷害或不便，提出解決問(wèn)題的建議，表明希望如何處理。常用的表達(dá)法有“When we checked ，we noticed When I took out of the bag and examined closely, I found When I unpacked and tried to use it, it did not workIn view of the inconvenience that it has caused, I feel you should If you can tgive me a satisfactory answer, I

3、 will complain it to the ConsumerAssociation.3. 結(jié)尾:表達(dá)希望問(wèn)題得到快速恰當(dāng)解決的強(qiáng)烈愿望，希望盡快得到滿意的答復(fù)。4. 常用的表達(dá)法有:P lease let me know what you intent to do in this matterI am returning under separated post and look forward to receiving a full refund of Hope you will imp rove I sincerely hope such things will never take

4、 pl ace again.三、范例模板DateDearI am（自我介紹） I feel bad to trouble you but I am afraid that Ihave to make a complaint about.The reason for my dissatisfactionis（總體介紹） In the first p lace,（抱怨的第一個(gè)方面）In additi on,（抱怨的第二個(gè)方面）.Underthese circumstances, I find it的后果）.（感覺(jué)）to（抱怨的方面給你帶來(lái)I appreciate it very much if y

5、ou could（提出建議和請(qǐng)求），pr eferably（進(jìn)一步的要求）and I would like to have thismatter settled by（設(shè)定解決事情最后期限）.Thank you for your consideration and I will be looking forward to your reply.Y ours si ncerely,Li Ming四、范文1DateDear Sir,With reference to our order No. W98, the 120 computer sets were received the day bef

6、ore yesterday, but we regret that 20 sets were badly damaged.The packages appeared to be in good condition and we accepted and signedfor them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handlingWe shall be glad if you will rep lac

7、e all 20 sets as soon as p ossibleYours sincerely, (Sig nature)2.DateDear Mr. Cha ng,On September 10, our order for 280 women cotton sweaters was received, but we regret to say that 40 cotton sweaters in white color were seriously soiledWe had the case investigated immediately, and the result shows

8、the damage was due to improper packingNeedless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this con diti on to our customers We ask you to con ductinvestig且tion at your end and reply to us.Sincerely yours,Sunny LeeMan agerHomework:假如你是一位乘客，叫李華，你于本月12日乘坐了對(duì)方公司航班號(hào)

9、為HU3588的航班，在航行的過(guò)程中，航空公司弄丟了你一個(gè)重要文件，飛機(jī)遲到一個(gè)半小時(shí)，飛機(jī)上食物差，服務(wù)員態(tài)度不好。對(duì)以上四個(gè)原因你向航空公司的經(jīng)理寫(xiě)一封投訴信，并希望航空公司解決這些問(wèn)題。DateDear Manager,My name is Li Hua and I am a p assenger of your airline HU3588 onMarch 12. I am writing to com pl ain rm not satisfied with my trip for the following reasonsFirst of all, one of my imp ortant documentation has been lost on your account Secondly, the flight was late by an hour and thirty minutes Thirdly, the food needs to imp rove in quality And lastly, the air attendances did not treat me with resp ect and had a ques