PMBOK指南(第5版)第十章習(xí)題

1、1. You are working hard to be an excellent project manager. But you found that you have atendency to come up with a decision on you own judgment. If you wish to approach an issueby standing in others shoes, what should you do?A. Empathic listening skillsB. Speaking skillsC. Presentation skillsD. Act

2、ive listening skills1. 你在努力成為一個(gè)優(yōu)秀PM，你發(fā)現(xiàn)自己習(xí)慣直接下結(jié)論。你想多從別人角度看問題，應(yīng)該發(fā)展哪項(xiàng)技能？A. 換位的傾聽技巧B. 演說技巧C. 演示技巧D. 積極傾聽技巧2The MOST likely result of communication blockers is that:A. the project is delayed.B. trust level is enhanced.C. conflict occurs.D. senior management is displeased.2. 溝通出現(xiàn)障礙時(shí)最可能的結(jié)果是：A 項(xiàng)目被延遲B 增強(qiáng)了信任

3、C 出現(xiàn)沖突D 高級管理層很生氣3. What is one of the most important skills a project manager can have?A. Negotiation skillsB. Influencing skillsC. Communication skillsD. Problem-solving skills3. 項(xiàng)目經(jīng)理應(yīng)該具備的最重要的技能是下列哪一種技能？A 談判B 影響C 溝通D 解決問題4How much of Project Manager's time is spent on Communication?A. 50 %B. 90

4、%C. 30 %D. 40 % -60 %4. 項(xiàng)目經(jīng)理花在溝通上的時(shí)間占多少?A50%B. 90%C30%D40%一60%5Projects, by their nature, requires that:A Communications be limited to facts regarding the product, schedule, quality, and costB Communications be closely controlled so that competing project managers will not get anunfair advantageC Th

5、e project manager be the focal point of communications between the customer, topmanagement, line managers, and project personnelD All project reports are shared externally and internally5. 項(xiàng)目的特性要求:A溝通局限于有關(guān)產(chǎn)品、進(jìn)度、質(zhì)量和成本的事實(shí)B應(yīng)當(dāng)嚴(yán)格控制溝通，以便不讓競爭的項(xiàng)目經(jīng)理得到不公正的優(yōu)勢C項(xiàng)目經(jīng)理是客戶、高級管理層、職能經(jīng)理和項(xiàng)目成員之間溝通的焦點(diǎn)D所有項(xiàng)目報(bào)告部要在內(nèi)部和外部共享6Whe

6、n a project manager is engaged in negotiations, non-verbal communication skills are of:A. little importance.B. major importance.C. importance only when cost and schedule objectives are involved.D. importance only to ensure you win the negotiation.6. 當(dāng)一位項(xiàng)目經(jīng)理在談判時(shí)，非口頭溝通技巧：A不怎么重要B很重要C只有當(dāng)談判中包括成本和進(jìn)度目標(biāo)時(shí)才重要

7、D只有當(dāng)確定你贏得談判勝利時(shí)才重要7Filtering is a concept that occurs when:A a technique used in conjunction with a project communication planB the supervisor performs verification and documentation of the results of acommunications messageC a large portion of the message was lost in upward or downward communication

8、s betweena subordinate and supervisorD A and B7. 過濾是何時(shí)發(fā)生的一個(gè)概念:A是和項(xiàng)目溝通計(jì)劃一起使用的一個(gè)技術(shù)B當(dāng)監(jiān)督人對一個(gè)溝通訊息的結(jié)果進(jìn)行核實(shí)和歸檔時(shí)C在下級與上級之間的向上或向下溝通中，丟失了訊息的大部分DA 和B8 A team member violated the ground rule the first time. What type of communicationmethod will the project manager use with the team member?A. Formal verbal.B. Form

9、al written.C. Hallway discussion.D. Informal written.8. 一個(gè)團(tuán)隊(duì)成員第一次違反了基本規(guī)則。項(xiàng)目經(jīng)理對他應(yīng)該采用什么類型的溝通方法？A. 正式口頭B. 正式書面C. 走廊交談D. 非正式書面9A team member violated the ground rule the second time. What type of communicationmethod will the project manager use with the team member?A. Informal verbal.B. Formal written.C

10、. Hallway discussion.D. Informal written.9. 一個(gè)團(tuán)隊(duì)成員第二次違反了基本規(guī)則。項(xiàng)目經(jīng)理對他應(yīng)該采用什么類型的溝通方法？A. 非正式口頭B. 正式書面C. 走廊交談D. 非正式書面10Which of the following is true regarding communication within a project environment?A The project manager must assume the primary burden of responsibility to ensure thatmessages sent have

11、 been received.B Effective meetings, a war room, and a tight matrix promote effective communicationC If a project consists of 12 people, 48 potential channels of communication exist.D Most project managers spend 30 percent of their working hours engaged incommunication.10. 在項(xiàng)目環(huán)境下，下列有關(guān)溝通的論述哪一個(gè)是正確的:A項(xiàng)

12、目經(jīng)理必須承擔(dān)主要責(zé)任，以確保發(fā)出的訊息已經(jīng)收到B有效的會議、"作戰(zhàn)室"和緊密型矩陣可以促進(jìn)有效的溝通C如果一個(gè)項(xiàng)目由12 人組成，則存在42 個(gè)潛在的溝通渠道D大多數(shù)項(xiàng)目經(jīng)理花費(fèi)30%的工作時(shí)間用于溝通11Under a seller agreement, formal, written correspondence with the seller is required when:A. change to the project is issued.B. meeting with the sellers management is held.C. seller is a

13、sked for supporting information.D. there is a follow up to a conversation.11. 根據(jù)提供商的協(xié)議，正式的，與提供商之間書面信件溝通在何時(shí)被要求？A 項(xiàng)目的變更被發(fā)布B 會見提供商的管理層時(shí)C 提供商要求支持信息時(shí)D 深入溝通時(shí)12Formal, written correspondence with the customer is required when:A. defects are detectedB. the customer requests additional work not covered under

14、 contractC. The project has a schedule slippageD. the project has cost overruns12. 在下列哪種情況下需要與客戶進(jìn)行正式的書面通信A檢查出了缺陷B客戶要求合同沒有包括的額外工作C項(xiàng)目進(jìn)度拖延D項(xiàng)目有成本超支13The reengineering project started in an organization of 5,000 employees. The projectteam is composed of each representative from each organization. The bes

15、t way to identifyand satisfy project information needs of stakeholders isA. Communication management PlanB. Communication and Responsibility MatrixC. Staffing and resource management PlanD. OBS13. 在一個(gè)有5000 名雇員的組織中開始進(jìn)行一個(gè)重組項(xiàng)目。項(xiàng)目隊(duì)伍由每個(gè)組織單位中一名代表組成。識別和滿足利害關(guān)系者對項(xiàng)目信息需求的最好方式是:A溝通管理計(jì)劃B溝通和責(zé)任矩陣C人員分配和資源管理計(jì)劃D組織分解結(jié)

16、構(gòu)(OBS)14Extensive use of _ communication is most likely to aid in solving complex problems.A. verbalB. writtenC. formalD. non-verbal14. 廣泛使用（ ）溝通很可能有助于解決復(fù)雜問題。A口頭B書面C正式D非口頭的15The project has a problem with personnel performance. This is best handled through:A. Formal written communicationB. Formal ve

17、rbal communicationC. Informal written communicationD. Informal verbal communication15. 項(xiàng)目人員表現(xiàn)存在問題、這種問題最好通過下列哪種方法解決，A正式的書面溝通B正式的口頭溝通C非正式書面溝通D非正式口頭溝通16 In person-to-person communication, messages are sent on verbal levels and nonverballevelssimultaneously. As a general rule, what percentage of the mes

18、sage actually is sent throughnonverbal cues?A. 5%-15%B. 20%-30%C. 40 %-50 %D. Greater than50%16. 在人對人的溝通中，訊息同時(shí)通過口頭和非口頭傳送作為一個(gè)一般規(guī)則，通過非口頭暗示傳送的訊息占多少百分比:A5%15%B20%30%C40%50%D高于50%17Communication under a contract should tend toward:A. Formal written communicationB. Formal verbal communicationC. Informal w

19、ritten communicationD. Informal verbal communication17. 按合同進(jìn)行的溝通應(yīng)當(dāng)趨向于:A正式的書面溝通B正式的口頭溝通C非正式書面溝通D非正式口頭溝通18. Feedback is:A. Acknowledgement that a message was received.B. Agreement with the message.C. Always received.D. An inefficient waste of time.18. 反饋是：A. 確認(rèn)信息被接收B. 同意該信息C. 總能被接收到D. 無效的并且浪費(fèi)時(shí)間19The c

20、ritical element in a project's communication system is the:A. progress reportB. project directiveC. project managerD. customer19. 項(xiàng)目溝通系統(tǒng)中的關(guān)健要素是:A進(jìn)展報(bào)告B項(xiàng)目指示C項(xiàng)目經(jīng)理D客戶20. Stacy needs to develop a Communications Management Plan for her project. Which of thefollowing is a tool or technique that will he

21、lp her with that task?A. Communications Management PlanB. Communications Requirements AnalysisC. Project Scope StatementD. Communications Skills.20. Stacy 需要為她的項(xiàng)目制定溝通管理計(jì)劃。下面哪個(gè)工具或技術(shù)會對她的工作有幫助？A. 溝通管理計(jì)劃B. 溝通需求分析C. 項(xiàng)目范圍說明書D. 溝通技能21. Up and down the organization and with peers are what dimensions of comm

22、unication?A. Internal and external.B. Vertical and horizontal.C. Internal and Intra-team.D. Global and local.21. 組織上下級和同級之間溝通屬于哪種溝通？A. 內(nèi)部和外部的B. 垂直的和水平的C. 團(tuán)隊(duì)內(nèi)部的和團(tuán)隊(duì)間的D. 全局的和局部的22.International activities and diverse stakeholders are a part of more projects than ever.Because the objectives of time, cos

23、t, and performance may be interpreted differently for thesetypes of projects, kickoff meetings (even those conducted electronically) are especiallyimportant. All the following are objectives of the kickoff meeting exceptA. Establishing working relationships and standard formats for global communicat

24、ionB. Reviewing project plansC. Establishing individual and group responsibilities and accountabilitiesD. Discussing specific legal issues regarding the contract22.現(xiàn)在的項(xiàng)目比以往的項(xiàng)目牽扯到更多的國際合作和形形色色的干系人。因此，如果沒有在項(xiàng)目進(jìn)行之前統(tǒng)一大家的理解， 那么對項(xiàng)目的時(shí)間、成本和業(yè)績方面的目標(biāo)可能會出現(xiàn)各種各樣的解釋，所以項(xiàng)目動(dòng)員大會是非常重要的(即使是通過多媒體的形式召開的動(dòng)員大會也是具有重要的意義)。下列各項(xiàng)中，

25、 哪一項(xiàng)不屬于動(dòng)員大會的目標(biāo)?A. 確立項(xiàng)目各部分的溝通關(guān)系和標(biāo)準(zhǔn)形式B. 審閱項(xiàng)目計(jì)劃C. 確定個(gè)人和小組的責(zé)任和義務(wù)D. 討論與合同有關(guān)的、具體的法律問題23. To a project manager, what is disadvantage of progress reports over watching what isgoing on in a project asking questions, and assisting team members?A. Progress reports, include information from all the team.B. Prog

26、ress reports include information from stakeholders.C. Progress reports generally show problems after they have occurred.D. Progress reports supply information about trends.23. 對于項(xiàng)目經(jīng)理而言，閱讀進(jìn)展報(bào)告同實(shí)地觀察項(xiàng)目情況、詢問問題并協(xié)助團(tuán)隊(duì)成員的工作相比，有什么不利之處？A進(jìn)展報(bào)告包含所有團(tuán)隊(duì)成員提供的信息。B進(jìn)展報(bào)告含干系人提供的信息。C進(jìn)展報(bào)告一般在事發(fā)后顯示發(fā)生的問題。D. 進(jìn)展報(bào)告提供趨勢方面的信息。24Al

27、l the following are examples of informal written communication exceptA. Engineers' notesB. E-mail messagesC. The project management planD. A and B24.下列各項(xiàng)哪一項(xiàng)不是非正式書面溝通的例子;A工程師的筆記B電子郵件信息C項(xiàng)目管理計(jì)劃DA 和B25.The current update to the schedule performance report shows no schedule variance. Basedupon this r

28、eport, you tell the client than the project is on time. However, your team membersknow that you just missed a major milestone and the project will not meet is startup date. Thisis an indication of poor:A. Team trustB. Scope management planningC. Plan communicationsD. Schedule planning25. 最新績效報(bào)告顯示某項(xiàng)目

29、無進(jìn)度偏差,基于該報(bào)告,你告訴客戶該項(xiàng)目按時(shí)運(yùn)行,然而團(tuán)隊(duì)成員很清楚：項(xiàng)目剛剛錯(cuò)過一個(gè)主要的里程碑，不可能按期啟動(dòng)。這表明欠缺：A. 團(tuán)隊(duì)信任B. 范圍管理規(guī)劃C. 規(guī)劃溝通D. 進(jìn)度規(guī)劃26. A boss called a project manager and asked for a new report. As the project manageranalyzed the information needs,he did not think that the boss needed such information. Whatshall the project manager do?

30、A. Find the most effective way to provide the requested information.B. Such a request may be rejected if the information value is low.C. Request additional resources and cost necessary for additional information.D. Have a team meeting in order to understand the background of the bosss request.26.老板打

31、電話給項(xiàng)目經(jīng)理索要一份新的報(bào)告。項(xiàng)目經(jīng)理分析了他的信息需求以后，認(rèn)為老板不需要這樣的信息。項(xiàng)目經(jīng)理應(yīng)該怎么做？A. 找到最有效的方法，提交老板所需要的信息B. 如果信息價(jià)值很低，這樣的請求可以拒絕C. 申請額外的資源和成本，為老板編制額外的信息D. 召開團(tuán)隊(duì)會議來了解老板所要求的信息背景27. Ed needs to compress his project timeline, so he increases his team size to add resourcesto some critical path activities. What else must change?A. WBSB

32、. Communications Management PlanC. Project CharterD. Crashing the project.27. 愛德華需要壓縮他的項(xiàng)目進(jìn)度，因而他擴(kuò)大他的團(tuán)隊(duì)，為關(guān)鍵路徑活動(dòng)增加資源。除此之外，還需要修改？A. WBSB.溝通管理計(jì)劃C. 項(xiàng)目章程D. 趕工28. As the leader of a project team, the project manager may be required to assess thecompetencies of his or her team members. Occasionally, some wea

33、knesses or areas forimprovement will be identified. The project manager should:A. Communicate those weaknesses and establish a performance improvement program.B. Remove any team members who have demonstrated weaknesses in critical knowledgeareas.C. Hire additional resources to compensate for weak ar

34、eas.D. Wait for the team member to fail in an assignment to justify termination.28. 作為一個(gè)項(xiàng)目團(tuán)隊(duì)的領(lǐng)導(dǎo)，項(xiàng)目經(jīng)理需要評估團(tuán)隊(duì)成員的能力，有時(shí)，發(fā)現(xiàn)一些需要改善的弱點(diǎn)，項(xiàng)目經(jīng)理應(yīng)該：A. 就弱點(diǎn)溝通并建立績效改善計(jì)劃B. 剔除那些在關(guān)鍵知識領(lǐng)域有弱點(diǎn)的成員C. 雇用額外的資源以補(bǔ)償薄弱環(huán)節(jié)D. 等待團(tuán)隊(duì)成員在任務(wù)中失敗以便有理由終止雇用29 You have decided to organize a study group of other project managers in yourorganizat

35、ion to help prepare for the PMP exam. Everyone is highly motivated to earn thecredential because the CEO has decided to pay a $5,000 bonus to each person who becomescertified. What type of communication are you employing in your efforts to organize thisgroup?A HorizontalB VerticalC FormalA External2

36、9. 你決定要在公司中組建一個(gè)PMP 考試的學(xué)習(xí)小組， 邀請公司內(nèi)部其他的項(xiàng)目經(jīng)理一起參加， 以此幫助大家更好地準(zhǔn)備這次考試。由于公司總經(jīng)理已經(jīng)決定要獎(jiǎng)勵(lì)每個(gè)通過考試的人5000 美元， 所以每個(gè)人都有了很強(qiáng)的動(dòng)力要通過考試。那么， 在組織這個(gè)學(xué)習(xí)小組的過程中你要采用什么類型的溝通方式呢?A 水平型B 垂直型C 正式型D 外部型30. You are managing a project to develop nutritional soda for the “under 20” market. Youhave recently heard that the client calls your

37、 progress reports the “Code of Crap” because theyseem to be written in a foreign language and incomprehensible. This situation could have beenavoided by-A. Informing the client at the start of the project of the types of reports they willreceiveB. Using risk management techniques to identify client

38、reportsC. Hiring an expert report writer to prepare standard reportsD. Develop a communication plan30. 你管理一個(gè)面向20 歲以下市場的營養(yǎng)飲料的開發(fā)項(xiàng)目，你最近聽說客戶把你的進(jìn)展報(bào)告稱為“天書”，難以理解。這種情況可以通過什么來避免：A. 在項(xiàng)目開始的時(shí)候告訴客戶他們將收到的報(bào)告類型B. 使用風(fēng)險(xiǎn)管理技巧來識別客戶報(bào)告C. 雇傭?qū)＜襾碜珜憳?biāo)準(zhǔn)報(bào)告D. 制定一個(gè)溝通計(jì)劃31. Which of the following is most appropriate for face-to-face

39、 communication?A. Providing a permanent record of key project decisionsB. Addressing negative behavior of one of your project team membersC. Encouraging creative thinking of project team membersD. Asking information questions of key project stakeholders31. 有很多溝通的方法，下列哪種情況適合“面對面”的溝通？A. 提供一個(gè)關(guān)鍵項(xiàng)目決策的永久記

40、錄時(shí)B. 針對一個(gè)團(tuán)隊(duì)成員的負(fù)面行為時(shí)C. 鼓勵(lì)團(tuán)隊(duì)成員的創(chuàng)新思維時(shí)D. 詢問關(guān)鍵干系人信息時(shí)32. A project has several teams. Team A has repeatedly missed several deadlines in the past.This has caused Team B to have to crash the critical path several times. As the project leaderfor Team B,you should_A. Meet project manager aloneB. Meet leader o

41、f team AC. Meet sponsorD. Meet project manager and leader of Team A32一個(gè)項(xiàng)目由幾個(gè)團(tuán)隊(duì)組成，小組A 在過去曾多次在最后期限前沒有完成任務(wù)，這導(dǎo)致小組B 好幾次不得不對關(guān)鍵路徑趕工。作為B 組項(xiàng)目領(lǐng)導(dǎo), 你應(yīng)該_A. 單獨(dú)會見項(xiàng)目經(jīng)理B. 會見小組A 的領(lǐng)導(dǎo)C. 會見發(fā)起人D. 會見項(xiàng)目經(jīng)理和小組A 的領(lǐng)導(dǎo)33. You have a project team consisting of people from four countries. The project is veryimportant to the compan

42、y and the project manager is concerned about its success. The lengthof the project schedule is acceptable. What type of communication methods should you use?A. Informal verbalB. Formal writtenC. Formal verbalD. Informal written33. 你的項(xiàng)目團(tuán)隊(duì)來自四個(gè)不同的國家。項(xiàng)目對于公司非常重要，項(xiàng)目的工期是可以接受的。在選擇溝通方法上，你應(yīng)該使用：A. 非正式口頭B. 正式書面

43、C. 正式口頭D. 非正式書面34Barriers can influence communication when sending or receiving information. Which ofthe following is NOT a barrier?A. PrejudicesB. Attitudes and emotionsC. Personalities and interestsD. Feedback34. 當(dāng)發(fā)送或接收信息時(shí)，溝通障礙可以能會影響溝通效果。下面哪項(xiàng)不屬于溝通障礙？A. 偏見B. 態(tài)度和情緒C. 人身攻擊與興趣D. 反饋35. The project stat

44、us meeting is not going well. Everyone is talking at the same time, thereare people who are not participating and many topics are being discussed at random. Which ofthe following rules for effective meetings is not being adhered to?A. Courtesy and consideration of each otherB. Schedule meetings in a

45、dvanceC. Have a purpose for the meetingD. Create and publish an agenda35. 項(xiàng)目狀態(tài)會議進(jìn)展不順，每個(gè)人都在講話，有人不參與會議，許多議題隨機(jī)討論。下列哪個(gè)是有效會議規(guī)則而未被遵守？A. 相互謙恭和體諒B. 提前制定會議日程C. 有明確的開會目的D. 制定公布會議議程36. Your project is well into the execution phase and remains on time, on budget and onspecification. This morning, your project s

46、ponsor called to express concern about the project.Based on the schedule baseline, the project should be nearing implementation, but the sponsordoes not know the current status of the project. You remind the sponsor that your teamproduces a detailed status report weekly and distributes it via e-mail

47、. The sponsor indicatesthat e-mil is too impersonal and verbal updates are preferred. This situation suggests problemswith which of the following project management processes?A. Plan communications managementB. Management communicationsC. Control communicationsD. Stakeholder management36.項(xiàng)目順利進(jìn)入到執(zhí)行階段

48、，按時(shí)、在預(yù)算內(nèi)并符合規(guī)范。今天早上，項(xiàng)目出資人來電話表示擔(dān)心?；谶M(jìn)度基準(zhǔn)，該項(xiàng)目接近執(zhí)行階段，但該出資人不清楚項(xiàng)目目前狀態(tài)。你提醒他你們團(tuán)隊(duì)每周出一份詳細(xì)的項(xiàng)目狀態(tài)報(bào)告并通過電子郵件發(fā)送。該出資人表示電子郵件太沒人情味而喜歡口頭確認(rèn)。這一現(xiàn)象說明下列哪個(gè)管理過程出了問題？A. 規(guī)劃溝通管理B. 管理溝通C. 控制溝通D. 利害關(guān)系都管理37. A project manager has just been assigned a team that comes for many countries includingBrazil, China, the US and Britain. Wha

49、t is her BEST tool for success?A. The Responsibility Assignment Matrix(RAM)B. The teleconferenceC. Team communication with the WBSD. Communication and well developed people skills37. 一名項(xiàng)目經(jīng)理剛剛負(fù)責(zé)一個(gè)團(tuán)隊(duì)，該團(tuán)隊(duì)成員來自包括巴西、中國、美國和英國在內(nèi)的許多國家。以下哪項(xiàng)是她取得成功的最佳工具？A. 職責(zé)分配矩陣B. 遠(yuǎn)程電話會議C. 團(tuán)隊(duì)信息溝通工作分解結(jié)構(gòu)D. 溝通和良好有人際關(guān)系技巧38A projec

50、t team was composed of 5 member .five more members additionally joined to thisteam. what are the communication channels added?A. 6B. 35C. 2timesD. 2038.項(xiàng)目團(tuán)隊(duì)原來有5 個(gè)成員?，F(xiàn)在新增加5 個(gè)。溝通渠道增加了多少？A. 6 條B. 35 條C. 2 倍D. 20 條39You prepared an integrated project plan and a project schedule. You submitted it to thes

51、teering committee, and it was approved. Key stakeholders accepted the plan. It is time todistribute it. Both the project plan and schedule should be distributed toA All stakeholders in the performing organizationB All project stakeholdersC Project team members and the' project sponsorD People no

52、ted in the communications management plan39.你在準(zhǔn)備一個(gè)綜合項(xiàng)目計(jì)劃和一個(gè)項(xiàng)目時(shí)間表。你將它們提交給籌劃指導(dǎo)委員會，并得到了批準(zhǔn)。有關(guān)各方也接受了計(jì)劃?，F(xiàn)在是分發(fā)這些計(jì)劃的時(shí)候了。項(xiàng)目計(jì)劃和時(shí)間表應(yīng)該分發(fā)給:A 組織中執(zhí)行項(xiàng)目的所有有關(guān)各方B 項(xiàng)目所有的干系人C 項(xiàng)目小組成員和項(xiàng)目發(fā)起人D 在溝通管理計(jì)劃中指明的人40. A project team has members in 4 different locations with varying information systems.The project manager works with

53、the project team. To determine how project information willbe distributed, these methods are detailed in which document?A. Overall project planB. Activity definitionC. Communication management planD. Staffing management plan40. 項(xiàng)目團(tuán)隊(duì)成員工作在具有不同信息系統(tǒng)的四個(gè)地方，項(xiàng)目經(jīng)理與這些成員一起工作，要想確定如何發(fā)布項(xiàng)目信息，下列哪個(gè)文件中詳細(xì)描述了信息發(fā)布方法？A. 項(xiàng)目總體計(jì)劃B. 活動(dòng)定義C. 溝通管理計(jì)劃D. 員工管理計(jì)劃41. A project loses a contractor in the middle of a