week4 enquiry

1、Steps/ContentsTypical Expressions1. Expressing your thanks for the incoming letter or stating your letter-replying purposeThank you for your letter of. (感謝貴方的來函 )Thank you for your interest in. (感謝貴方對的興趣 )We have received with thanks. (已收悉, 謝謝!）Your letter of. has been well received with thanks.（貴方的

2、信已收悉, 謝謝!）Your letter expressing. has been received with thanks.（貴方關(guān)于的信已收悉, 謝謝!）We are thankful for your letter about/of.（謝謝你們關(guān)于的來信 ）In reply/response to your letter of., we.（作為對你們來信的答復(fù),我們）For letters in reply to the letters requesting for the establishment of business relationsSteps/Contents Typica

3、l Expressions2. Expressing your agreement /desire/ wishYour wish of. coincides with ours.（你們的愿望與我們的不謀而合 ）This is also our desire. （這也是我們的愿望 )We shall be very glad to. ( 我們將很高興)Your suggestion of. was really a good thinking. (你們的建議確實(shí)是一個好主意 )3. Indicating the action you are going to takeWe are sending

4、 you. (我們將給貴方寄去）We shall be glad to have your. （我們將很高興得到貴方的）As requested, we are airmailing to you.(按要求,我們特此給您寄去）Enclosed is/are our./We enclose our.（ 隨函附寄）Transaction Situation 2Enquiry詢盤詢盤 商務(wù)函電Learning Objectives（學(xué)習(xí)目標(biāo)）（學(xué)習(xí)目標(biāo)）Abilitys objective：lCan write the letter of making enquiries.Knowledge obj

5、ective：lBe familiar with the words and expressions related the topic of making enquiry and answering enquiry. Basic Knowledge ConcernedLetter-writing GuideSample Letters Practical Training Part One Part Two Part Three Part Four Part FiveContentsOther Commonly Used Expressions and SentencesPart OneIt

6、 may ask for a quotation or an offer for the goods they wish to buy or simply request for some general information regarding these goods. An inquiry can be made by written correspondence, such as a letter, telegram, telex, fax, e-mail or verbally by talk in person. 1. An Inquiry Buyer (importer)Sell

7、er (exporter)An inquiry is a request for information on goods.Who send the inquiry?Inquiries from regular customers lmay be very simple in content, in which only the name and/or specifications of the commodity will be mentioned. Other inquiries lmay include great details such as the name of the comm

8、odity, quality, specifications, quantity, terms of price, terms of payment, time of shipment, packing method, etc. required by the buyer so as to enable the seller to make proper offers. Part OneGeneral Inquiries: If the importers want to have a general idea of the commodity, which the exporter is i

9、n a position to supply, they may make a request for a pricelist, a catalogue, samples and other terms. This is a general inquiry. Generally, it is also a first inquiry without first writing a letter to establish business relations. Specific Inquiries: If the importers intend to purchase goods of a c

10、ertain specification, they may ask the exporter to make an offer or a quotation for specific goods. That is an specific inquiry.2. Categories of Inquiries Part One1) General inquiry A general inquiry usually includes the following contents:a. Telling addressees the source of information and making a

11、 brief self-introductionb. Indicating the intention of writing the letter, i.e. to ask for a catalogue, samples or a pricelist.c. Stating the possibility of placing an order and expectation of an offer2) Specific Inquiry A specific inquiry usually includes the following contents:Indicating the names

12、 and descriptions of the goods inquired for, including specifications, quantity, etc.Asking whether there is a possibility of giving a special discount and what terms of payment and time of delivery you would expect.a. Stating the possibility of placing an order and expectation of an offer.3. The Ma

13、in Contents of a Letter for Inquiry 上次交易情境復(fù)習(xí)上次交易情境復(fù)習(xí)加拿大客戶加拿大客戶CANADIAN CANADIAN FASHION FASHION TRADETRADE CO., LTD CO., LTD是是南京思南京思科紡織服裝有限公司科紡織服裝有限公司業(yè)務(wù)員業(yè)務(wù)員VictorVictor在參加在參加20102010年秋季年秋季廣交會上結(jié)識的客戶，該客戶對思科公司生產(chǎn)的全棉運(yùn)動上衣上結(jié)識的客戶，該客戶對思科公司生產(chǎn)的全棉運(yùn)動上衣很感興趣。很感興趣。20102010年年1111月月5 5日，日，VictorVictor回公司后向加拿大的回公司后向加拿

14、大的一家銀行寫信調(diào)查該公司的資信，結(jié)果是該客戶資信良好。一家銀行寫信調(diào)查該公司的資信，結(jié)果是該客戶資信良好。以以南京思科紡織服裝有限公司南京思科紡織服裝有限公司外貿(mào)業(yè)務(wù)員外貿(mào)業(yè)務(wù)員VictorVictor的名義寫的名義寫一封給加拿大客戶建立業(yè)務(wù)關(guān)系的信函，一封給加拿大客戶建立業(yè)務(wù)關(guān)系的信函，要求： 1.1.說明如何獲得對方公司及相關(guān)信息。說明如何獲得對方公司及相關(guān)信息。 2. 2.簡單對自己公司進(jìn)行介紹，并寄了產(chǎn)品目錄和報價簡單對自己公司進(jìn)行介紹，并寄了產(chǎn)品目錄和報價 單供對方參考。單供對方參考。 3. 3.表達(dá)希望能與對方建立業(yè)務(wù)關(guān)系，并希望能得到對表達(dá)希望能與對方建立業(yè)務(wù)關(guān)系，并希望能得到

15、對 方的早日答復(fù)。方的早日答復(fù)。Work Task 1（工作任務(wù)一）（工作任務(wù)一）l11月月9日日，加拿大加拿大CANADIAN FASHION TRADE CO., LTD.公司公司的業(yè)務(wù)員的業(yè)務(wù)員Ellen對對Victor11月月8日來信進(jìn)行回復(fù)，日來信進(jìn)行回復(fù)，要求： 1.感謝Victor的來信。 2.表示在廣交會上對型號為BJ123的全棉運(yùn)動上衣很感興趣， 希望郵寄樣品一件。 3.希望對方能盡快回信。 Work Task 2（工作任務(wù)二）（工作任務(wù)二）l在收到在收到加拿大加拿大CANADIAN FASHION TRADE CO., LTD.公公司司的詢盤后，的詢盤后，Victor按照對

16、方的要求把一件型號為按照對方的要求把一件型號為BJ123的全棉運(yùn)動上衣郵寄過去了，并告知對方已按要求將樣品的全棉運(yùn)動上衣郵寄過去了，并告知對方已按要求將樣品寄出，請查收，并希望盡早收到對方的回信。寄出，請查收，并希望盡早收到對方的回信。Ellen收到樣收到樣品后，進(jìn)行回復(fù)，請以品后，進(jìn)行回復(fù)，請以Ellen的名義寫一封回復(fù)函，的名義寫一封回復(fù)函，要求： 1. 對寄來樣品表示感謝，并且對樣品比較滿意。 2. 要求Victor對型號為BJ123的全棉運(yùn)動上衣報含3% 傭金的CIF到蒙特利爾的美元價格。 3. 表示如果報價合理并且具有競爭力，將會很快大批 訂貨。Part two: Letter-wr

17、iting GuideFor letters making enquiry(詢盤信函常用表達(dá)句型詢盤信函常用表達(dá)句型): Writing steps（寫作步驟）（寫作步驟） Typical expressions（常用表達(dá)句型）（常用表達(dá)句型） 1.告知對方你是告知對方你是從何種渠道得知從何種渠道得知對方公司的情況對方公司的情況 1.Your company has been kindly introduced to us by . 貴公司由貴公司由介紹給我們介紹給我們 2. Through the courtesy of ., we are given to understand that

18、承蒙承蒙我們得知我們得知 2.對你公司進(jìn)行對你公司進(jìn)行 簡單介紹簡單介紹 1. We have been engaged for many years in the line of . 我們已經(jīng)從事我們已經(jīng)從事多年。多年。2. We are mainly dealing in . 我們主要從事我們主要從事3.表明你寫信表明你寫信想購買的貨物想購買的貨物 1.We are considering the purchase of 我們正打算我們正打算購買購買 2. We are interested in importing cotton blazer but we need to have fu

19、rther details before making a final decision. 我們有興趣進(jìn)口全棉運(yùn)動上衣，但在最后決定之我們有興趣進(jìn)口全棉運(yùn)動上衣，但在最后決定之前需要對此作進(jìn)一步的了解。前需要對此作進(jìn)一步的了解。 3. We are regular buyers of cotton blazer. 我們是購買全棉運(yùn)動上衣的老客戶。我們是購買全棉運(yùn)動上衣的老客戶。 4. 希望對方寄希望對方寄送目錄、價格送目錄、價格表和樣品等并表和樣品等并告知其他事項(xiàng)告知其他事項(xiàng) 1.We would be pleased to receive your latest catalogue and

20、price list for cotton blazer.我們非常希我們非常希望收到貴方全棉運(yùn)動上衣的最新產(chǎn)品目錄和價目單。望收到貴方全棉運(yùn)動上衣的最新產(chǎn)品目錄和價目單。 2.Please send us samples and quote us your lowest prices for the captioned goods. 請就標(biāo)題商品給我們寄樣品和報最低價。請就標(biāo)題商品給我們寄樣品和報最低價。 3.Please send us your best offer by fax indicating packing, specification, quantity available,

21、discount and the earliest time of delivery. 請傳真向我們報最低價并注明包裝、規(guī)格、可供數(shù)請傳真向我們報最低價并注明包裝、規(guī)格、可供數(shù)量、折扣和最早交貨期。量、折扣和最早交貨期。 5.強(qiáng)調(diào)希望對強(qiáng)調(diào)希望對方報價合理并方報價合理并具有競爭力，具有競爭力，同時表示自己同時表示自己有定購貨物的有定購貨物的可能性可能性 1. If your quotation is really reasonable and competitive, we will soon place a large order with you. 如果貴方報價合理且具有競爭力，我們會很快

22、大如果貴方報價合理且具有競爭力，我們會很快大批訂貨。批訂貨。 2. If your products and terms compare favorably with those of other suppliers, we shall send you an order. 如果貴公司產(chǎn)品及條件與其他供貨商相比有優(yōu)勢，如果貴公司產(chǎn)品及條件與其他供貨商相比有優(yōu)勢，我方就會下訂單。我方就會下訂單。 3. Will you please let us know by November 10, 2010 so that we can place our order promptly? 請?jiān)谡堅(jiān)?010

23、年年11月月10日之前告知我們，以便我們及日之前告知我們，以便我們及時下單訂貨。時下單訂貨。 Part three:Specimen Letters(操作示范函操作示范函)CANADIAN FASHION TRADE CO., LTDP.O.BOX 8935 NEW TERMINAL, ALTAVISTA OTTAWACANADA TEL: 001-613-4563508FAX: 001-613-4562421November 9, 2010NANJING SICO TEXTILE GARMENT CO., LTD.NO.168 BEIJING EAST ROAD NANJING 210008

24、CHINA TEL: 0086-25-88010168FAX: 0086-25-88010169Work Task 1Dear Victor,Thank you for your letter of November 8, 2010, and we are very pleased to establish business relations with you.As you know, We have been engaged for many years in the line of garment, and we are one of the biggest importers in N

25、orth America with an import value for more than 10 million dollars per year. We are interested in importing cotton blaze, especially your cotton blazer, Style No.123, but we need to have further details before making a final decision. Wed like to have your samples first. If your products are satisfa

26、ctory, we are pleased to place an order with you.We are looking forward to your favorable reply.Yours faithfully,Ellen 1. make a final decision 作出最后的決定作出最后的決定 2. place an order with sb. 向某人下訂單向某人下訂單 1. We are interested in importing cotton blaze, but we need to have further details before making a f

27、inal decision. 我們有興趣進(jìn)口全棉運(yùn)動上衣，但在最后決定之前需要對此作進(jìn)一步的了解。我們有興趣進(jìn)口全棉運(yùn)動上衣，但在最后決定之前需要對此作進(jìn)一步的了解。New WordsNotesPart three: Specimen Letters(操作示范函操作示范函)CANADIAN FASHION TRADE CO., LTDP.O.BOX 8935 NEW TERMINAL, ALTAVISTA OTTAWACANADA TEL: 001-613-4563508FAX: 001-613-4562421November 18, 2010NANJING SICO TEXTILE GARM

28、ENT CO., LTD.NO.168 BEIJING EAST ROAD NANJING 210008CHINA TEL: 0086-25-88010168FAX: 0086-25-88010169Work Task 2Dear Victor,We are in receipt of your samples with many thanks. We are satisfied with them. It would be highly appreciated if you could quote us your best price in USD per piece on CIF Mont

29、real including 3% commission on your cotton blazer, Style No.BJ123. If your quotation is really reasonable and competitive, we will soon place a large order with you.Meanwhile, please inform us other terms of transaction such as payment term, package and insurance.We are looking forward to receiving

30、 your immediate reply.Yours sincerely,Ellen1. in receipt of 收到2. quote 報價3. commission 傭金4. competitive 有競爭力的5. terms of transaction 交易條件6. payment term 付款方式7. package 包裝8. insurance 保險1. It would be highly appreciated if 如蒙將不勝感激。2. If your quotation is really reasonable and competitive, we will soo

31、n place a large order with you. 如果貴方報價合理且具有競爭力，我們會很快大批訂貨。New WordsNotesPart four: other useful expressionExpressions (1)1. be in the market for ; be considering the purchase of 擬購 be desirous of ; desire; be interested in 想要(買)2. to make /send sb. an inquiry for ; to inquire (for) 就向某人詢盤3. illustrat

32、ed catalogue 帶有圖片說明的目錄4. Please state the terms of 請說明的條款5. This is in reply to ones enquiry of 茲答復(fù)某人時候的詢盤6. date of delivery 交貨期7. lowest price; best price; favorable price; rock bottom price; competitive price; reasonable price；fair price 最低價；最佳價；最優(yōu)惠價；底價；競爭價；合 理 價；公平價8. place an order with sb. (fo

33、r sth.) 向某人訂購(某物)；（就商品）向某人下訂單9. regular order；regular supply；bulk buying 定期購買；定期供應(yīng)；大量購買Expressions (2)10. special discount 特別折扣11. available from stock；offer from stock；have goods in stock 供現(xiàn)貨；有現(xiàn)貨 12. make/ cable sb. an offer for 就商品給某人發(fā)盤/以電報的形式發(fā)盤13. up-to-date price list; latest price list 最新價目表14.

34、 as specified below; as stated below 規(guī)格如下15. ready market；ready buyers 現(xiàn)成的市場，成熟的市場；現(xiàn)成的買主16. steady demand 穩(wěn)定的需求Typical Sentences (1)1. Inquiring for the full details of particular goods in courteous phrases. (用客氣的表達(dá)詢問某種商品的詳細(xì)情況用客氣的表達(dá)詢問某種商品的詳細(xì)情況)(1) Will you please send us your illustrated/ latest cat

35、alogue and full details of your prices and terms of payment, together with samples. (2) Please send me a description of your electric hedge trimmers.(3) There is a steady demand for stainless steel tableware at our end. Will you please send us your catalogue together with a detailed offer?(4) We hav

36、e seen your advertisement in Chinas Foreign Trade and would be glad if you will send us the particulars of bed sheets and pillowcases. (5) We would be pleased if you would let us have a list of the items you required.(6) We have an importer enquiring for woolen blankets and would like to obtain a ca

37、talogue, and price-list together with the samples as soon as possible.Typical Sentences (2)2. Stating your intention of purchasing and inviting an offer directly. (直接說明你的購買意愿并邀請對方發(fā)盤直接說明你的購買意愿并邀請對方發(fā)盤)We would be pleased if you send us your lowest quotation for the following: A client of ours is inter

38、ested in securing a certain quantity of Chinese Cotton Piece Goods, as specified below, for which you are requested to make an offer. We have pleasure in informing you that we are interested in your plastic kitchen-ware and would like you to make us an offer. We have an inquiry in hand for a large q

39、uantity of Bitter Apricot Kernels. Please inform us of the prices of the products that you can supply. Wed like to have your lowest quotations C. I. F. Vancouver.Kindly let us know the prices and quantities of the best refined sugar you are able to deliver to us.We would be much obliged if you could

40、 quote us the best CIF Shanghai and indicate the respective quantities and various sizes that you could supply for prompt shipment.(1)Please let us know at what price, on what terms and in what quantity you can supply the captioned goods. Typical Sentences (3)1.Indicating the possibility of placing

41、a favourable order and stressing that the offer should be reasonable and workable. (指出大量購買的可能性，希望對方的報盤合理、可行指出大量購買的可能性，希望對方的報盤合理、可行)You must take into consideration when quoting a price that we may place regular orders for large quantities. We have ready buyers of these commodities and if your prices

42、 are competitive, we have every reason to believe that we can place large orders with you. If you are in a position to meet our demand, we will place a large order with you. We hope that your price will be workable and that our business will result to our mutual advantage. If your quality is good an

43、d the price is suitable for our market, we would consider signing a long term contract with you. Part five: Competence Practice（能力訓(xùn)練）（能力訓(xùn)練）A. From English to Chinese:. Translate the following terms:收到 1 in receipt of 2 terms of transaction 交易條件交易條件 3 place an order with sb. 向某人下訂單 4 commission 傭金傭金

44、5 latest catalogue 最新商品目錄 inquiry/enquiry 1 詢盤詢盤 2 報最低價報最低價 quote the lowest price 3 下訂單下訂單 place an order 4 有存貨有存貨 available from stock 5 有競爭力的有競爭力的competitive B. From Chinese to English:A. From English to Chinese:(1)我們已經(jīng)從事兒童服裝多年了。 1. We have been engaged for many years in the line of childrens gar

45、ment. 2. Im interested in your Green Tea. I think some of the items will find a ready market at our end. Id like to have your lowest quotation CIF Victoria. 如果貴公司產(chǎn)品及條件與其他供貨商相比有優(yōu)勢，我方就會下訂單。 3. If your products and terms compare favorably with those of other suppliers, we shall send you an order. 我方對貴方

46、的綠荼感興趣。我方認(rèn)為，其中的某些品種在我方市場上會很暢 銷。希望得到貴方的成本加運(yùn)費(fèi)和保險費(fèi)維多利亞目的港交貨最低價。. Translate the following sentences:A. From English to Chinese:(2)我們希望貴方價格可行，同時希望交易能令雙方受益。 We hope that your prices will be workable and that business will result to our mutual benefit. Please quote your lowest price CIF Singapore for each

47、of the following items, inclusive of our 3% commission. 我們希望貴方價格可行，同時希望交易能令雙方受益請報下列各種商品的成本加運(yùn)費(fèi)和保險費(fèi)新加坡目的港的價格，包括我方3%的傭金。 http:/B. From Chinese to English:(1)We would be pleased to receive your latest catalogue and price list for mens shirts. 1.我們非常希望收到貴方男式襯衫（mens shirts）的最新產(chǎn)品目錄和價目單。 2.如果貴方報價合理且具有競爭力，我們

48、會很快大批訂貨。 We are enclosing our latest illustrated catalogue and pricelist you ask for in details. 3.現(xiàn)附上有你們所需詳細(xì)情況的最新目錄和價目單。 If your quotation is really reasonable and competitive, we will soon place a large order with you. http:/B. From Chinese to English:(2)Please quote us your lowest price for 100 m

49、etric tons of Rice CIF Guangzhou, stating earliest date of shipment.4.請報我方100公噸大米CIF廣州最低價，并表明最早交貨期。 5.按慣例，我們通常從亞洲其他供應(yīng)商處得到5%的傭金。 As a rule, we usually get 5% commission from the other Asian suppliers. . Translate the following letter into English:敬啟者： 感謝你方寄來的商品目錄，我們目前對你方的運(yùn)動鞋感興趣，如能報我方1000雙成本加保費(fèi)和運(yùn)費(fèi)的最低價

50、，當(dāng)十分感謝。 如果價格合理且具有競爭性，我們擬向你方大量訂購。 謹(jǐn)上Dear Sirs, Thank you for your catalogues sent to us and we are now interested in your Sport Shoes, and should appreciate it if you would give us the best quotation for 1,000 pairs CIF London.If your prices are reasonable and competitive, we intend to place a large

51、order with you.Yours faithfully,(Signature). Write a reply according to the incoming e-mail:United Textiles Ltd.York House: Lawton StreetLiverpool: ML3 2LLEnglandTel: . Fax: . E-mail: .Our Ref: CT-GZ Your Ref:June 10, 2011Guangdong Textiles Import & Export Corporation779 East Dongfeng Road， Guan

52、gzhouChina Dear Sirs,Messrs. Brown & Clark of this city inform us that you are an exporter of all kinds of cotton bed sheets and pillowcases. We would like you to send us details of your various ranges, including sizes, colors and prices, and also samples of the different qualities of material u

53、sed.We are large dealers in textiles and believe there is a promising market in our area for moderately priced goods of the kind mentioned.When replying, please state your terms of payment and discount you would allow on purchases of quantities of not less than 100 dozen of individual items. Prices

54、quoted should include insurance and freight to Liverpool.Yours faithfully,United Textiles Ltd. ManagerDear Sirs,We are very pleased to receive your inquiry of June 10 and enclose our illustrated catalogue and price list giving the details you ask for. Also by separate post we are sending you some samples and feel confiden