酒店突發(fā)事件處理工作程序

1、管理規(guī)范示范文本 | Excellent Model Text 資料編碼：CYKJ-FW-942編號：_酒店突發(fā)事件處理工作程序?qū)徍耍篲時間：_單位：_酒店突發(fā)事件處理工作程序用戶指南：該管理規(guī)范資料適用于管理中，為使規(guī)則公開化，讓所有人保持集體的協(xié)調(diào)，維護(hù)集體的利益，從而充分發(fā)揮團(tuán)體的力量，實(shí)現(xiàn)管理有法可依，內(nèi)部運(yùn)行有規(guī)則保障。可通過修改使用，也可以直接沿用本模板進(jìn)行快速編輯。更多資訊酒店突發(fā)事件的處理工作程序1.investigation, and also will inform the General Manager, Resident Manager and the GRO.為調(diào)查取

2、證，保安部經(jīng)理將與警察、法醫(yī)聯(lián)系，并通知總經(jīng)理、駐店經(jīng)理、賓客關(guān)系主任。2.Security team members are to be stationed at the scene to prevent any unauthorized persons from entering the area. Safeguarding the belongings and valuables of the deceased is extremely important.保安部員工必須各就各位以確保非相關(guān)人員進(jìn)入相關(guān)地區(qū)。保護(hù)死者財務(wù)和貴重物品及其重要。3.After investigation an

3、d certified death by the Police and Medical Practitioner, the deceased is then removed as soon as possible.調(diào)查取證、法醫(yī)堅定之后，應(yīng)盡快將尸體運(yùn)離現(xiàn)場。4.The route of removal of the deceased should be through the back of the House to avoid any public attention.在運(yùn)離尸體的過程中應(yīng)走后門，避免引起公眾的注意。5.If the deceased was traveling alone

4、, attempt is made to contact his next of kin and contact the respective embassy.如果死者為單身旅行者，應(yīng)盡力聯(lián)系其親屬和相關(guān)國家大使。6.If the deceased was traveling with a friend or relative, a hotel team member should be arranged to assist for any arrangement.如果死者是隨親屬旅游，酒店應(yīng)安排團(tuán)隊成員協(xié)助管理。7.The belongings of the room should not

5、be removed and the room to be double locked until the claimant arrives.不得移動房間內(nèi)相關(guān)物品，并將房間雙鎖，直到相關(guān)人員抵達(dá)。8.Any inquiries from the public on the matter shall be directed to the PR Manager.任何來自公眾的事件，都直接交由公共關(guān)系經(jīng)理處理。9.The Settlement of the deceased will be dealt with by the management guidance.死尸的解決必須在管理層的指導(dǎo)下進(jìn)行。10. An Incident Report is filled up for Management review and the incident is recorded