中英文國外管理哲言

1、中英文國外管理哲言We are here to discuss your performance; not someone else's. 我們是來討論你的績效；不是別人的。 註：因此若績效不佳，不要怪罪別人。 The primary purpose of performance evaluation is to identify areas in need of improvement. 績效評估的主要目的是指出需要改進的地方。 When there's a problem, look for a solution, not for someone to blame. 當問題

2、發(fā)生時，尋找解決方法，而不是找代罪羔羊。 If you're not serving the customer, you'd better be serving someone who is. 如果你無法服務(wù)客戶，你最好替可以服務(wù)客戶的人做事。 Albrecht and ZemkeThere is only one valid definition of business purpose: to create a customer. 企業(yè)存在的目的只有一個明確的定義：創(chuàng)造客戶。 彼得杜拉克(管理大師 _"What is our business?" is n

3、ot determined by the producer but by the customer. "我們經(jīng)營什麼事業(yè)？"不是由生產(chǎn)者決定，而是由客戶。 彼得杜拉克(管理大師 _Encouragement 鼓勵 Life's not fair, but God is good. Life throws us a disappointment. And God responds by giving us encouragement. 生活是不公平的，但上帝是好的。生命讓我們失望，上帝卻以鼓勵回應(yīng)我們。Robert H. Schuller _True Honor 真正

4、的榮耀 Any person can be successful on smooth seas, but it is the victor over the storm who gains true honor. 任何人都可在風平浪靜的海上成功，但是能戰(zhàn)勝風暴的才可獲得真正的榮耀。 註：唯有經(jīng)過大風浪，才能練就真功夫。 Robert H. Schuller _Start 開始 A year from now you may wish you had started today. 一年之後，你會希望早在今天就可開始。 註：今天不開始做，一年之後就會後悔不早做。 Robert H. Schulle

5、r _Hope 希望 Hope is an important human value for dynamic living. Where there is hope, there is life! 希望是人類生活的一項重要的價值。有希望之處，生命就生生不息！(90089 Robert H. Schuller _habit 習慣 We are what we repeatedly do. Excellence, than, is not an act, but a habit. 我們成為一再做著同樣事情的人。因而，超越就不僅是一個行動，而是一種習慣。(90088 Aristotle亞里斯多德

6、_Money 金錢 Money brings some happiness. But after a certain point, it just brings more money. 金錢帶來一些快樂，但是到了某一點之後，它只是錢滾錢而已。(90087 註：金錢帶來的快樂有其極限，超過了某一點之後，它只是帳面的數(shù)字而已，並不能帶來更多的快樂。 Neil Simon尼爾西蒙 _Action 行動 Never confuse movement with action. 別把動作和行動視為一談。(90086 Ernest Hemingway海明威(文學作家 _Problem 問題 People w

7、ho believe a problem can be solved tend to get busy solving it. 相信問題可以解決的人，就會著手去解決它。(90085 William Resperry威廉瑞士波里 _Knowledge 知識 Knowledge cannot make us all leaders, but it can help us decide which leader to follow. 知識無法讓我都成為領(lǐng)導者，但它可幫我們決定要追隨那一位領(lǐng)導者。(90084 Management Digest管理文摘 _Opportunity 機會 When one

8、 door closes another doors open; but we so often look so long so regretfully upon the closed door, that we do not see the ones which open to us. 當一扇門關(guān)閉另一扇門開啟；但是我們常常很失望地瞧著那扇關(guān)閉的門看得許久，以致於沒有看到那扇對我們開啟的門。(90083 Alexander Gram Bell亞歷山大格蘭貝爾 _Wisdom 智慧 Wisdom consists of the anticipation of consequences. 智慧包

9、括預先知道後果會如何。(90082 Norman Cousins諾曼高森_Wise Person 智慧的人 The wise person questions himself, the fool others. 有智慧的人質(zhì)問他自己，愚蠢的人質(zhì)問他人。(90081 Henri Arnold享利阿諾得_Listener 聆聽者 A good listener is not only popular everywhere, but after a while he knows something.一位好的聆聽者不但到處受歡迎，而且一陣子之後他懂得一些事情。(90080 Wilson Mizner威

10、爾森米至內(nèi)_Understand 瞭解 What we do not understand we do not possess. 我們不瞭解的，無法擁有。(90079 註：許多事情，像學問、知識一樣，若無法瞭解，就不是真正的擁有。 Johann Wolfgang von Goethe歌德_Heart 心 Nothing but the heart can change the heart. 只有心才能改變心。(90078 註：一個人惟有改變他/她的心意，則一切才能隨之改變。 Garroll O'connor_Worth 價值 A true measure of your worth i

11、ncludes all the benefits others have gained from your success. 真正衡量一個人的價值的方法當中，要包括別人可以從你的成功得到多大的好處。(90077 Cullen Hightower 古勒韓道華_Mistakes 錯誤 Mistakes are a fact of life. It is the response to the error that counts. 犯錯在所難免。問題是對犯錯所採取的反應(yīng)(行動才重要。(90076 Nelson Domille尼爾森戴明里_Pilgrims朝聖者 We are all pilgrims

12、 on the same journey but some pilgrims have better road maps.我們都像同一旅程的朝聖者，但是有些朝聖者有更好的地圖。(90075 Nelson Domille 尼爾森戴明里_Nothing is more terrible than activity without insight.最可帕的事莫如做任何活動，沒有洞察力。(90074Thomas Carlyle湯姆.卡力立_A problem well stated is a problem half-solved. 一個明白陳述的問題等於解決一半。(90073Charles F. K

13、ettering 查禮士凱特令 _Customers 客戶 Let's spoil those wonderful customers. Let's appreciate them every day on every visit and tell them so. The key to our success, though, must be that we are truly embrace the philosophy of being servant leaders, both with our customers and each other. 讓我們驕寵可愛的客人，

14、讓我們每天感謝客戶每次的光臨並告訴他們，然而，我們成功的關(guān)鍵在於真心的接納成為領(lǐng)先服務(wù)者的哲學，不僅對客人，對彼此也是如此。(90072 Sam waton 山姆華頓(Wal-Mart的創(chuàng)辦人_Attitude 態(tài)度 The way management treats the associates is exactly how the associates will then treat the customers. And if the associates treat the customers well, the customers will return again and again

15、, and that is where the real profit in this business lies, not in trying to drag customers into your stores for one-time purchases based on splashy sales or expensive advertising. 管理者如何對待員工，員工就會如何對待客戶。如果員工對待客人好，客人就會一次又一次的光顧，而這就是生意真正的利潤所在，而不是靠銷售的花招或昂貴的廣告把客戶人拉到店裡來而只做了一次採買。(90071 Sam waton 山姆華頓(Wal-Mar

16、t的創(chuàng)辦人 _Education 教育 We must all see to it that our people-training programs are the best in retailing. From the back door of the stockroom to the front office, we need to have our personnel prepared and trained to do a superior job at every level. They must be interested, enthused and involved. We s

17、hould make this our No. 1 priority. 我們務(wù)必要使我們的人員訓練做到零售業(yè)當中最好的。從倉庫的後門到前面的辦公室，我們要讓各階層的人有所準備並訓練，做好事情。他們必須要有興趣、熱心和參與。我們應(yīng)該把這件事當作最優(yōu)先的事。(90070 Sam waton 山姆華頓(Wal-Mart的創(chuàng)辦人 _Discussion 討論 To me, the most important element in establishing a happy, prosperous atmosphere is the insistence upon open, free, and hon

18、est communication up and down the ranks of our management structure and with our associates. 對我而言，營造一個快樂，進步的環(huán)境最重要的因素是主張在我們管理的架構(gòu)和同事之間，可以上下公開，自由自在，和誠實的溝通。(90069 Sam waton 山姆華頓(Wal-Mart的創(chuàng)辦人 _Leadership 領(lǐng)導 Our philosophy is that management's role is simply to get the right people in the right places

19、 to do a job and then to encourage them to use their own inventiveness to accomplish the task at hand.我們的經(jīng)營哲學是-管理的任務(wù)簡單地說，就是找到合適的人，擺在合適的地方做一件事，然後鼓勵他們用自己的創(chuàng)意完成手上的工作。(90068 Sam waton 山姆華頓(Wal-Mart的創(chuàng)辦人 _Employees 員工 How does Wal-Mart do it? They always ask. The answer is always the some-people. Not only

20、the right kind, but interested, dedicated, enthusiastic and loyal people. thats what makes our company exceptional and what enables us to continually achieve the seemingly impossible.華瑪超市是怎麼做到的？人們經(jīng)常問。這答案永遠是相同的-人。不僅是合適的，而且是對事情有興趣，投入，熱情和忠誠的人。這使得我們公司與眾不同，也使得我們持續(xù)地達成似乎不可能的事。(90067 Sam waton 山姆華頓(Wal-Mart

21、的創(chuàng)辦人 _Ego自大 Ego, in my opinion, is one of the worst things that can happen to a company. 自大，就我而言，是發(fā)生在一家公司最糟的事情。(90066 Sam waton 山姆華頓(Wal-Mart的創(chuàng)辦人 _Overachieving 高成就 The battle of life is already half won by the young man who is brought personally in contact with high officials; and the great aim of

22、every boy should be to do something beyond the sphere of his duties-something which attracts the attention of those who over him.對某些年青人來說，如果他可和高階的長官有直接接觸的話，人生的戰(zhàn)役已贏了大半；而每一位年青人的遠大目標應(yīng)該是所做的事超出他的職責範圍-所做的事可以吸引在上面注視著他的人的注意。(90065 Andrew Carnegie 安德魯卡內(nèi)基_Intensity 強度 While statistics say that 95 percent of a

23、ll young men who enter business fail, this should not discourage any one. Go out with the spirit sink or swim,and a person will not sink.當統(tǒng)計顯示百分之九十五的年青人創(chuàng)業(yè)失敗，這不應(yīng)該使人氣餒。帶著沈沒或游(破斧沈舟的精神去闖，一個人就不會沈沒。(90064 Andrew Carnegie 安德魯卡內(nèi)基_Game Rule 遊戲規(guī)則 There is no rule in the game except to use the best judgment yo

24、u have, think hard, act quickly, and remember the other fellow has as good a right to live as you. 在遊戲中並沒有一套規(guī)則，除了要應(yīng)用你最佳的判斷，認真的思考，快速的行動，也要記得別人也有權(quán)利活得像你一樣好。(90063 William Wrigley Jr. 威廉來禮(口香糖創(chuàng)辦人_Commitment 承諾 Nothing is so much fun as business. I do not expect to do anything but work as long as I can s

25、tand up. 沒有任何事比經(jīng)營企業(yè)還有趣。只要我能撐下去除了工作我不想做別的事。(90062 William Wrigley Jr. 威廉來禮(口香糖創(chuàng)辦人 _Title 頭銜 The highest title which a man can write upon the page of history is his own name. 一個人可以寫在歷史頁冊裡的最高頭銜就是他自己的名字。(90061 Andrew Carnegie 安德魯卡內(nèi)基(美國鋼鐵大王 _Details 細節(jié) He is a bold man who calls anything a trifle. 將任何事都視

26、為瑣碎小事的人是一個膽大無謀的人。(90060 Andrew Carnegie 安德魯卡內(nèi)基(美國鋼鐵大王 _Attacking Trouble 問題解決 The more difficult a problem becomes, the more interesting it is. 問題越是困難，就越有趣。(90059 Andrew Carnegie 安德魯卡內(nèi)基(美國鋼鐵大王_Humor 幽默 There is very little success where there is little laughter.沒有歡笑的地方就沒有成功。(90058 Andrew Carnegie 安德

27、魯卡內(nèi)基(美國鋼鐵大王 _Success 成功 Never think of this business as being a successful one.It is merely succeeding, going a little further each year in its endeavor to succeed.Whenever an individual or a business decides that success has been attained, progress stops.絕不要認為企業(yè)已經(jīng)是成功的。它只是持續(xù)下去，每一年的努力往成功邁向一步。當一個人或一個企

28、業(yè)認為他們是成功的，就不再會有進步。(90057 Thomas J. Watson Sr. 湯姆華生(IBM公司創(chuàng)辦人_Working 工作 If you do not enjoy your surrounding and associations, my advice is to change your work. Some years ago, a man who was rooming with me remarked that I was very happy in my work and that he wished he were happy in his. I told him

29、that if I could not be happy in my work, I would not work.如果你不滿意你的環(huán)境和同事，我的建議是改變你的工作，幾年前有一個和我同事，他對我的評語是我非常樂在工作而他希望他也能樂在其中。我告訴他如果我不能在工作中找到快樂，我寧可不工作。(90056 Thomas J. Watson Sr. 湯姆華生(IBM公司創(chuàng)辦人_Knowledge 知識 How are we going to get that knowledge? There is only one way through study. That is the only way w

30、e can get knowledge.我們怎樣得到知識？只有一個方法透過學習。它是我們可以得到知識的唯一方法。(90055 Thomas J. Watson Sr. 湯姆華生(IBM公司創(chuàng)辦人_Management 管理My duty is not the building of the business; it is, rather, the building of the organization. The organization builds the business.我的責任不是建構(gòu)一個事業(yè)；而寧願是建構(gòu)一個組織。這個組織建構(gòu)這事業(yè)。(90054Thomas J. Watson S

31、r. 湯姆華生(IBM公司創(chuàng)辦人_Goals 目標 Whatever is the best thing for the business is the best thing for the men in it. Let us keep that in mind -what is best thing for the business is the best thing for everybody in it.對一個企業(yè)最好的事也同樣對在裡面工作的人最好。讓我們永記在心-對一個企業(yè)最好的事也是對裡面的每一個都好。(90053 Thomas J. Watson Sr. 湯姆華生(IBM公司創(chuàng)辦人

32、_This is not the end. It is not even the beginning of the end. But it is perhaps, the end of the beginning.這不是結(jié)束，它也不是結(jié)束的開始。但它也許是開始的結(jié)束。(90052 Winston Churchill, November 10, 1942 邱吉爾首相，1942年11月10日 _You can't always get what you want. No, you can't always get what you want. But if you try some

33、times, you just might find You get what you need.你不能經(jīng)常得到你想要的， 不，你不能經(jīng)常得到你想要的。 但假如你有時試試，你就會發(fā)現(xiàn) 你得到你需要。(90051Rolling Stones 滾石合唱團 _莫非定律(20 Murphy was an optimist！ 莫非曾經(jīng)是一位樂觀主義者！(90050註：凡事不要過於樂觀 Ed Murphy _One's work may be finished someday, but one's education never.一個人的工作也許有完成的一天，但一個人的教育卻沒有終止。(9

34、0049 Alexandre Dumas 亞歷山大杜馬 _莫非定律(19 If in the course of several months only three worthwhile social events take place, they will all fall on the same evening.如果在幾個月當中只有三件重大的社會事件發(fā)生，他們都會在同一晚上發(fā)生。(90048 Ed Murphy _And I remember misinformation followed us like a plague, nobody knew from time to time if

35、 the plans were changed.而我記得誤傳就像瘟疫般的追隨著我們，所有的人經(jīng)常不知道計畫是否已經(jīng)改變。(90047 Paul Simon 保羅西蒙(流行歌手作曲家_莫非定律(18 Nothing is lost until you begin looking for it.你要是不找的話，東西不會不見(90046 Ed Murphy _Even a journey of one thousand mile begins with a single step.千里之行，始於足下。(90045 Lao Tzu 老子(中國哲學家 _莫非定律(17 Blame will never

36、be placed if enough people are involved.如果要責怪時，該受責怪的人往往不在(90044 Ed Murphy _In matters of style, swim with the current; In matters of principle, stand like a rock. 就風格而言，隨著潮流走； 就原則而言，就要巖石般的不移。(90043 Thomas Jefferson 傑弗遜(美國第三任總統(tǒng)_You say yes, I say no. You say stop, and I say go, go, go ! 你說是， 我說不。 你說停

37、， 而我說走，走，走！(90042 John Lenon, Paul Mc Cartney 約翰藍儂，保羅麥克尼(披頭四，歌手、作曲家 _The more you know the luckier you get. 你知道的越多，就更幸運。(90041 _When luck is on your side, you can do without brains. 當好運降臨到你身上，你不用頭腦也行得通。(90040 Giordano Bruno _Discovery發(fā)現(xiàn)I do not know what I may appear to the world ; but to myself I s

38、eem to have been only like a boy playing on the seashore, and diverting myself in now and then finding a smoother pebble or a prettier shell than ordinary, wilst the great ocean of truth lay all undiscovered before me.我不知道對世人而言，我是怎麼樣的人；但對我自己而言，我就像在沙灘上玩耍的孩子，偶而找到一粒光滑的鵝卵石或比普通漂亮一些貝殼把玩，而在我前面還有真理的大海還藏有許多尚

39、未被發(fā)現(xiàn)。(90039Issac Newton牛頓(科學家 _Theory 理論A theory should be as simple as possible, but no simpler.一個理論應(yīng)該盡可能簡單，但不能再簡單。(90038Albert Einstein _莫非定律(16In any computation, the figure that is obviously correct will be the source of error.在任何的計算，看起來顯然是正確的數(shù)字會是錯誤的來源。(89037Ed Murphy _Our task now is not to fix

40、 the blame for the past, but fix the course for the future.我們現(xiàn)在的任務(wù)不是去譴責過去，而是解決未來可能發(fā)生的原因。(90036John F. Kennedy美國甘迺迪總統(tǒng) _Look ma ! the emperor has on clothes.媽，你看，這國王沒有穿衣服。(90035註：此語引自童話的國王的新衣，意謂著不要自欺欺人。Hans christian Anderson安徒生(丹麥的童話作家 _To a pessimist, the glass is half empty.To an optimist it is hal

41、f full.對悲觀的人而言，杯子是一半空的。對樂觀的人而言，杯子還有半杯滿。(90034Anomymous無名氏 _莫非定律(15Interchangeable parts won't.替代的零件往往不能代用。(90033Ed Murphy _What has been will be again，what has been done will be done again；There is nothing new in the sun.過去曾如何，未來會再是，過去曾做過的，也適必再發(fā)生；太陽底下沒有新鮮的事。(90032Ecclesiastes _Those who cannot r

42、emember the past are condemned to repeat it.凡不能記取過去的人註定要重蹈復轍。(90031George Santayana桑塔耶那 _Perfection of means and confusion of goals seem to characterize our age.完美的工具和混淆的目標，似乎是我們這一世代的特點。(90030Abert Einstein愛因斯坦(科學家 _莫非定律(14If there is a 50 per cent chance of success, that means there is a 75 per cen

43、t chance of failure.如果有百分之五十之成功機率，就表示有百分之七十五的失敗機率。(90029註：失敗的機率總是大於成功的機率Ed Murphy_莫非定律(13By making things absolutely clear, people will become confused.事情弄得越清礎(chǔ)，人們就會越困惑。(90028Ed Murphy_莫非定律(12If you tinker with anything long enough, it will break. 如果你一直在修補任何事情，最終它是會壞掉。(90027註：修修補補並不能真正解決問題Ed Murphy _

44、莫非定律(11It is impossible to make anything foolproof, because fools are so clever.不可能讓任何事情都作到防呆，因為傻瓜都是那麼聰明。(89026Ed Murphy _莫非定律(10If you try to please everybody, somebody will be disappointed.如果你想取悅每一個人，就會有一些人失望。(90025註：你無法取悅每一個人Ed Murphy _莫非定律(9Every solution breeds new problems. 每一個解決方案都會產(chǎn)生新的問題。(90

45、024Ed Murphy _莫非定律(8It is easier to get involved in something than it is to get out of it.涉入某件事比從該事脫身容易得多。(90023Ed Murphy _莫非定律(7It always cost more than first estimated.真實的成本總是會比原先估計的要高。(90022Ed Murphy _莫非定律(6Nature always sides with the hidden flaw .自然經(jīng)常會傾向潛伏的失誤。(89021Ed Murphy_莫非定律(5If there is t

46、he possibility of several things going wrong, the one that will cause the most damage will be the one.如果有幾件事有出錯的可能，最可能會造成最大的災難的那一件事就會發(fā)生。(89020Ed Murphy _莫非定律(4Everything takes longer than you think.要完成的每一件事的時間總需要比你想的還長。(89019Ed Murphy _莫非定律(3Nothing is as easy as it looks.事情絕不會像看起來的簡單。 (89018Ed Murp

47、hy _莫非定律(2Whenever you set out to do something, something else must done first.每當你要開始做某件事，就會有另一件事要急著先做。 (89017Ed Murphy_莫非定律(1Left to themselves, things tend to go from bad to worse. 事情若隨它去，會從不好變得更糟。(89016Ed Murphy_莫非定律If anything can go wrong , it will.會出錯的事，一定會錯(89015Ed Murphy附記：莫非定律是由一位美國空軍上校所創(chuàng)造的

48、名詞，他是有感於在加州一個空軍飛彈基地所發(fā)生一系列的錯誤和問題。此詞非常有名，由莫非定律延伸出還有許多相關(guān)的說法。 _探索The real voyage of discovery consists not in seeking new landscapes, but in having new eyes.真正的探索之旅並不包括尋找新的山水，而是要有新的眼光。(89014Marcel Proust _智慧的人A wise man is strong; yea, a man of knowledge increase his strength.一個有智慧的人是強壯的，是的，一位有知識的人增強他的力

49、量。(89013Marcel Proust _最弱的一環(huán)The weakest link in a chain is the strongest because it can break it.在一個鏈條裏，最弱的一環(huán)也可能是最強的，因為它可使鏈條斷掉。(89012Stanistlaw J. Lec _領(lǐng)導者的任務(wù)The role of a leader is to create the environment that allows people to take joy in their work, use their abilities and fulfill their potentia

50、l.領(lǐng)導者的任務(wù)是創(chuàng)造一個可以讓他的同仁樂在工作，發(fā)揮他們的才能和潛力的環(huán)境。(89011W. Edwards Deming _品質(zhì)的定義For Walter Shewhart, Deming's great teacher, Quality is defined as "On targer with minimum variance".對華特蕭華德，戴明的恩師，品質(zhì)可以界定為以最低的差異達到目標。(89010取材自"Deming and Goldratt"一書 _經(jīng)理的工作It is the manager's job to understand the kind of variation in the processes