餐飲服務(wù)基礎(chǔ)用語(英語)

1、餐飲服務(wù)用語稱謂(Addressing:(1(直接Mr.(先生,Mrs.(太太,Ms.(女士,小姐,Miss(小姐,sir(先生,madam(女士、夫人,gentleman(先生,gentlemen(gentleman的復(fù)數(shù),lady (女士,ladies(lady的復(fù)數(shù),young lady(年輕的女士,young gentleman(年輕的先生(間接the lady with you(和您一起的女士,the gentleman with you(和您一起的先生,that lady(那位女士,that gentleman(那位先生問候(Greeting:(2Good morning/afte

2、rnoon/evening,sir/madam!(早上好/下午好/晚上好,先生/夫人!(3How are you today,sir?(您好嗎,先生?歡迎(Welcoming:(4Welcome to the Winter Flower/our restaurant.(歡迎光臨冬之花/我們的餐廳。(5We're glad to see you again.(很高興又見到您。詢問/征詢(Asking/inquiring:(6May I have your name,please?(可以告訴我您的名字嗎?(7Your initials,please?(請告訴我您姓名的首字母。(8May I

3、 take your order now?(可以點菜了嗎?(9May I have your signature here,sir?(請您在這里簽名。(10May I know whom I'm talking to?(請問您是哪位?(打電話時用(11May I be of(yourservice,madam?(請讓我為您服務(wù),夫人。(12May I recommend our to you,sir?(先生,我向您推薦。(13How about a ?(怎么樣?(14Would you like me to book you a ?(為您預(yù)訂,可以嗎?(15Would you like

4、 to sit by the window?(您喜歡坐窗邊的位置嗎?(16Would you like to have a cup of tea?(您來一杯茶嗎?(17Is there any thing else I can do for you,madam?(夫人,您還有什么需要嗎?祝愿/祝福(Expressing good wishes:(18Have a pleasant stay with us,madam.(愿您和我們共度好時光。(19Have a nice day/a pleasant evening/a good weekend!(祝您今天/今晚/周末愉快!(20Enjoy y

5、our stay/day.(祝您愉快!(21Happy New Year/Birthday!(新年/生日快樂!(22Merry Christmas!(圣誕快樂!對一般祝愿的回答(Answers to good wishes:(23You too,Mr./Ms./Mrs./Miss. ××(也祝您愉快!(24The same to you,sir/madam.(也祝您愉快!致謝(Expressing thanks:(25Thank you very much.(非常感謝!(26Thank you for coming.(謝謝您的光臨!(27Thank you for bein

6、g so understanding.(謝謝您的理解。(得到諒解時用(28That's very kind of you. Thank you very much.(您真是太好了!謝謝!對致謝的回答(Answers to thanks:(29You are welcome.(不用謝!/別客氣!/樂意為您效勞!(30With pleasure.(不用謝!/別客氣!/樂意為您效勞!(31My pleasure.(不用謝!/別客氣!/樂意為您效勞!(32Thank you.(用升調(diào)(不用謝!/別客氣!/樂意為您效勞!(33Glad to be of service. Please feel

7、free to contact us anytime.(很高興為您服務(wù),請隨時與我們聯(lián)系。致歉(Apologizing:(34Excuse me.(不好意思,打擾一下!(打擾客人時(35I'm awfully sorry.(真是很抱歉!(36I beg your pardon,sir.(請您原諒!(37Excuse me for interrupting.(抱歉,打擾一下。(不得不打擾客人時(38Sorry to have bothered you.(抱歉,打擾了!(打擾客人后(39I'm very sorry. There could have been a mistake.

8、 I do apologize.(對不起,可能出了什么差錯,我真誠向您道歉。(有投訴時(40I'm sorry. A guest is waiting for me.(抱歉,有個客人正在等我過去。(終止談話時用(41I'm sorry. I'm being called.(不好意思,有人叫我/有個電話找我。(終止談話時用(42I'm sorry to have kept you waiting,sir.(抱歉讓您久等了!(讓客人久等時用(43I'm sorry. The restaurant is fully booked.(很抱歉,餐廳己經(jīng)訂滿了。對致

9、歉的回答(Answers to apology:(44That's all right.(沒什么。(45It doesn't matter.(沒關(guān)系。(46It's nothing.(這沒什么。指示(Directing:(47Let me show you.(我給您帶路吧。/我指給您看。(48This way,please.(請這邊走。(49It will be on your right hand side. You can't miss it.(就在您的右手邊。您會看到的。(50Go straight ahead.(直走。(51Go down to the

10、lobby.(往下走到大堂。(52Please take the 1ift to the 3rd floor.(請乘電梯到三樓。(53Turn left/right at the first exit.(在第一個出口向左/右拐。餐廳常用英語一百句1、早上好(午安、晚安Good morning.(afternoon evening2、您好!How are you? How do you do?Welcome to golden city restaurant.3、再見,歡迎下次再來!Good-bye! Come again next time, you are Welcome.4、慢走,感謝您的

11、光臨。Mind your step and thank you for coming.5、請稍等。Please wait a moment. Just a moment. Just a minute.6、請原諒。Excuse me.7、對不起,讓您久等了。Sorry to have kept you waiting so long.8、請問您有幾位?For how many?9、請跟我來,請這邊走。Come with me, please. follow me, please.10、請問您貴姓?May I have your fist name?11、請問您喝什么茶?What kinds of

12、 tea would you like to drink?12 、請稍候,我們馬上給您安排。Just a moment, please. we will arrange, it for you right away.13、請問您有預(yù)訂嗎?Do you have a reservation?14、您看坐在這里可以嗎?Would you mind sitting here?15、祝您旅途愉快!Have a pleasant journey!16、對不起,那邊的桌子已給預(yù)訂了。Im sorry that table is already reserved.17、不用謝,很樂意為您服務(wù)。Not at

13、all, Im glad to serve you.18、這是菜單,請問現(xiàn)在可以點菜了嗎?Here is menu, Are you ready to order mow?19、您想吃中餐還是西餐。Would you like to have Chinese food or European food?20、今天的特別介紹是粉蒸甲魚和蒜茸開邊大蝦。The recommendation of the day is.21、我們有葡萄酒、白酒、啤酒和各式軟飲料。We have got port, white wine beer and different kinds of soft beverage

14、s.22、請問您想喝點什么。What would you like to drink, please.23、請問需要加冰塊嗎?Do you need any ice-blocks, please?24、請問需要冷飲還是熱飲。Would you like to have a cold-drinks or hot drinks?25、請用茶。Have a cup of tea, please!26、請用香巾。Have a piece of napkin, please!27、我們的菜式有廣東風味、北京風味、四川風味,您喜歡哪一種?We provide Cantonese BeiJing Sichu

15、an food which style do you like.28、祝您午餐(晚餐愉快!Please enjoy your lunch (dinner!29、打攏了,請問現(xiàn)在可以上菜嗎?Im sorry to disturb you. Shall I bring in your food now?30、對不起,我能把這個盤子撤走嗎?Im sorry, Can I take this plate away?31、對不起,我把它換成小盤子好嗎?Im sorry, May I have it changed the small plate?32、您想試一下本地的特色嗎?Would you like

16、 to try local speciality?33、請問您喝什么茶?What kinds of tea would you like to drink?34、您先來杯啤酒好嗎?Would you like to start with a glass of beer?35、如果您感時間的話,我給您安排一些快餐好嗎?If youre hurry Ill arrange some fast foods for you-Can I arrange a snack for you if time is pressing for you.36、對不起,這個品種剛剛售完。Im sorry, the va

17、riety is just out of stood(there arent any left37、對不起,您是否介意與那位先生同坐一桌?Im sorry, would you mind sitting the table with that gentleman.38、對不起,現(xiàn)在已經(jīng)客滿了。Im sorry the restaurant is full now.39、對不起,現(xiàn)在已經(jīng)沒有廳房了。Im sorry the banqueting hall is full now.40、如果您不介意,坐在那邊角落里好嗎?Would you mind sitting over there in th

18、e corner.41、如果您愿意,可以先到大堂休息一下,一有空位我馬上通告您。You may have a rest in the lounge if you like.42、我們的早餐券包括一碗稀飯、二籠包子、一碟小菜。Our breakfast coupon includes a bowl of rice gruel two portions of steamed stuffed buns and a plate of dish.43、很抱歉,我們立即采取措施,使您滿意。Im sorry well take measures at once Be satisfied you.44、先生您

19、喜歡用筷子還是刀叉。Would you like to use chopsticks or knife and forks, sir?45、服務(wù)員我想買單。Waiter I want to pay my bill.46、請給我一杯可樂。Please give me a can of coca-cola.47、請問衛(wèi)生間在哪里?Where is the toilet?48、先生(女士這是您的帳單嗎?Here is your bill, sir(lady?49、一共是128元,請問您付現(xiàn)金還是信用卡?The total amount is 128 yuan, Do you pay the bill

20、 by cash , o credit card? 50、我們這兒不收小費,但是我仍很感謝您。We dont accept tips But Im very grateful to you.51、請稍等,我馬上來收拾。Just a moment, please Im clear it right away.52、小姐,我想訂一個明晚的廳房。Miss I want to reserve a banqueting hall for tomorrow evening 53、請問需要大廳房還是小廳房?Do you need a big banqueting hall or small one?54、服

21、務(wù)員,您們的早餐都有什么?Waiter , what has your breakfast got?55、我們的早餐主要供應(yīng)粵式早茶。Our breakfast supply Cantonese early morning cup of tea.56、先生請問您的牛肉要幾份熟的?How would you like your beef? Rare, medium or well-done, sir?57、先生您的菜已經(jīng)上齊了。Your dish is all here, sir.58、還要點水果和甜品嗎?Would you like fruit and dessert, else?59、對不起

22、,我到廚房給您催一下。Sorry, I tell the cooker to hurry.60、哦!很抱歉這個菜的烹飪時間較長。Oh, very sorry, It takes quite some time for this dish to prepare.61、小姐,我想要一個二人的餐桌。Lady I want to reserve a table for two.62、請問需要主食嗎?Do you need any staple food?63、請問您對今天的菜肴有何意見?What do your opinion of todays order?64、對不起,我們這沒有生力啤酒。Sorr

23、y, we havent San Miguel beer.65、您試一下百威啤酒好嗎?Would you like to try Budweiser beer?66、當然可以。Of course.67、謝謝您提出的寶貴意見。Thanks for your precious opinions.68、我們將努力改進。Well try our best to improve.69、對不起,那是整瓶賣的。Sorry, Its sold by the bottle.70、請問您對菜肴有什么特殊要求嗎?Anything special youd like to have on the menu?71、這是

24、發(fā)票和找頭,請收好。Heres the receipt and change, keep it, please.72、好的,我一定盡快給您做好。All right , Ill have it for you as soon as possible.73、隆中是我們襄樊的名勝古跡。LongZhong is a place of historical interest in our XF.74、好的,我去拿來。Ok, Ill get it for you.75、我們這有清茶、菊花茶、八寶茶。We have green tea, chrysanthemurn tea eight treasures

25、tea.76、先生,傣式烤牛肉很不錯,我建議您們點一個。S ir, Roast beef in “Thailand” style is very good. I suggest you to order one.77、請問土豆做咸泥、烤的還是煮的?Is the potato roast or boiled?78、先生,有什么需要我?guī)兔Φ膯?What can I do for you, sir?79、先生,請問您是找人嗎?Are you come to see anyone, sir?80、小姐,請問您們的酒吧在哪里?Where are your bar, lady?81、哦,在大堂,我?guī)ズ脝?Oh At the lobby, Shall I show you to go?82、先生,請問是用餐嗎?Will you have dinner, sir?83、這瓶酒