飯店英語電子檔

1、Unit 1四1、 With 60 co-ops in the building ,you get a very welcoming , feel-like-home kind of atmosphere .大樓里有60套組合式公寓，你會體驗(yàn)到一種非常熱忱的、賓至如歸的氛圍。2、 Rome was not built in a day ?欲成大器，絕非一日之功。3、 I think hotel service is a very decent and honorable occupation .我認(rèn)為酒店服務(wù)是一種非常體面和光榮的職業(yè)。4、 Never forget our hotel'

2、;s motto-"Reputation first ,customer foremost."永遠(yuǎn)不要忘記我們酒店的座右銘：“名譽(yù)第一，顧客至上?！?五1、 Hospitality means people dealing with people.The hospitality industry is a phrase covering a variety of service industries/from receiving a customer to servicing them ,such as providing them food and beverages,o

3、r provision of a room and bed to sleep. 款待他人意味著人與人之間相互交往。飯店業(yè)這個用語涉及從接待顧客到為顧客服務(wù)等多種服務(wù)行業(yè)，如為顧客提供餐飲，或提供睡覺所需的房間和床鋪。2、 There are five basic types of hotel-commercial,resort residential,extended-stay ,and casino .Most hotels and motels are commercial properties that cater mainly to business people, tourists

4、,and other travelers who need accommodations for a brief stay. 旅店基本上可分為五種類型，即商業(yè)飯店，度假村，做住所用的旅館，逗留期長的旅館及娛樂場。大多數(shù)飯店及汽車旅館都是商業(yè)性機(jī)構(gòu)，他們主要滿足商人，游客及其他要暫住旅行者的需求。3、 In recent years ,due to increased competition among establishments in this industry , hotels motels ,camps ,and recreational and RV parks affiliated

5、with national chains have grown rapidly. 近幾年來由于飯店業(yè)中旅館業(yè)競爭愈演愈烈，飯店、汽車旅館、露營園和全國范圍都有連鎖店的活動房屋式游藝車泊地都迅速發(fā)展起來。三1.from a practical standpoint 從實(shí)際角度來看2.on the premise 在房屋內(nèi)，在場所內(nèi)一1.To give what is needed to someone or to change to suit another person or new conditions-accommodate 向.提供住處，使適應(yīng)2.The place to which a

6、 person is going or to which a thing is being sent or taken-destination 目的地二 1、 The history of human being's civilization can be trace back to millions of years ago.2、 Please do the work at your own convenience.Unit 2四1、 We have single rooms,double rooms,suites and deluxe suites.我們有單人間，雙人間，套間和豪華

7、套間。2、 I'd like to confirm a reservation/cancel a reservation.我想確認(rèn)一項(xiàng)預(yù)定/取消一項(xiàng)預(yù)定。3、 We should be greatly obliged if you would let us have your current prices including service charges.若果您能告訴我們目前的價(jià)格，包括服務(wù)費(fèi)，我們將不勝感激。4、 Is it possible for you to change your reservation date ?您可不可以改變預(yù)定日期呢 ？五1. "Front

8、 office"is a term used in hotels to cover various sections which deal with reservation ,room allocations ,receptions, billing and payments. “前廳部”是用于酒店業(yè)的一個術(shù)語，指的是那些負(fù)責(zé)客房預(yù)訂、客房分配、顧客接待、結(jié)賬和付款等方面工作的各個部門。2、 The first contact most would-be guests have with a hotel is with the telephone switchboard ,which

9、 is a part of front office. 大多數(shù)潛在顧客和酒店首先接觸的是電話總服務(wù)臺，他也是前廳部的部分。3、 While hotel and resort guests love excellent service ,providing it is not always easy .Guest representatives must remain courteous,tactful,calm,and helpful ,even when hotel guests are rude and demanding . 酒店和度假村客人都希望得到優(yōu)質(zhì)的服務(wù)而提供的優(yōu)質(zhì)服務(wù)并不是件容

10、易的事。即使是在顧客無禮的情況下，顧客代表也必須始終保持禮貌、機(jī)敏、冷靜和熱心。4、 A typical day might find guest service workers in hotels tracking down tickets to a hot concert in town ,making reservations at a hip new restaurant, picking up dry cleaning,carrying luggage,welcoming guests,opening doors, or booking reservations. 一天中，酒店中的顧

11、客服務(wù)員的典型工作是為顧客購買市中心流行音樂會門票、預(yù)定豪華餐廳的餐位、領(lǐng)取干洗過的衣物、搬運(yùn)行李、迎接客人、為客人開門或預(yù)訂客房等。5、 Reservations agents keep up with hotel booking.They handle group room-contracts negotiated by the sales department and correspond with groups and travel gents to answer special requests for rooms and rates. 預(yù)定代理人負(fù)責(zé)入住酒店的預(yù)定工作。他們處理由銷

12、售部洽談簽下的團(tuán)隊(duì)預(yù)訂合同，并與該團(tuán)隊(duì)及旅行代理人保持通信聯(lián)系，以滿足有關(guān)客房及房價(jià)方面的特殊要求。三1.front office 前臺，前廳2.pick up a message 接受信息3.registration form 登記表4.a hip new restaurant 時(shí)髦漂亮的飯店5.be subdivided into 被再分成6.expected arrival 預(yù)期到達(dá)的時(shí)間 一1. The act of reserving;a keeping back or withholding-reservation 預(yù)定2.The act of making (an arrange

13、ment or meeting) certain, often by telephone or writing-confirmation 確認(rèn)，證明3.To suggest that a particular action should be done-recommend 建議4.To watch over (an activity or job ) to make certain that it is done correctly -supervise 監(jiān)督，管理，指導(dǎo)二1、 Can you put me through to the manager ?2、 The strike was c

14、aused by the management's refusal to negotiate with the unions.3、 The fire caused considerable damage to the church.Unit 3四1. Do you mind if I put your luggage by the wardrobe ?我把您的行李擱在衣柜旁邊好嗎？2. Could you fill out the registration card ,please ?請?zhí)顚懽∷薜怯浛ê脝幔?. Just a moment ,please.I'll check

15、our reservation record.請稍后，我查一下預(yù)約記錄。4. Could it be possible that you have mixed up our hotel with another one ?你是否把我們飯店與另一家飯店搞混了？五1、 Having his/her details recorded into the computer and been assumed that the information concerning the guest has been distributed to the customer will as a matter of h

16、otel policy be asked for a deposit by the receptionist. 接待員把顧客的基本信息輸入電腦，并確定顧客的相關(guān)信息已被傳送到需要知道顧客來店情況的相關(guān)部門的電腦以后，他將根據(jù)飯店政策向顧客收取押金。2、 The receptionist will then complete the "room card" which has the effect of being identity cards for the guest during his stay and which will have to be produced i

17、n order for him to receive his room key. 然后，接待員給顧客辦理房卡。房卡在顧客住店期間有識別其身份的作用，而且是為了讓顧客拿到房間鑰匙而專門制造的。三1.put one's mind at ease 使某人的心情舒暢2.reception desk 接待處3.in advance 提前4.not to mention 更不用說5.figure out 相出，理解，明白一1.Especially suitable or compatible-appropriate 適當(dāng)2.A corridor or hall connected with a l

18、arger room or services of rooms and used as a passageway or waiting room-lobby 大堂二1、 The mechanic checked out the car battery.2、 His paintings are on display at the exhibition.3、 He deposits a sum of money in the bank each month.Unit 4四1. May I do the turn-down service for you now ?現(xiàn)在可以為您做晚床服務(wù)了嗎？2.

19、We always try to have rooms made up early on request.我們總是盡力按照要求早收拾房間。3. We will refund the cost of the laundry.Or you may buy a new sweater and give up the receipt.我們可以退還洗衣費(fèi)。您可以買件新毛衣，把發(fā)票給我們。五1. It is responsible for the immaculate care and upkeep of all guest rooms and public spaces. To be specific,

20、 it is in charge of cleaning the guest rooms and making them look clean, tidy ,well-appointed and comfortable . 客房部負(fù)責(zé)所有客房和公共場所的環(huán)境衛(wèi)生清潔工作。具體的來說該部門負(fù)責(zé)清掃客房，使客房看起來干凈整潔，設(shè)施完善而且舒適。2. As one of the largest departments within the hotel ,the housekeeping department presents an interesting challenge: how do you

21、motivate ,train and develop a diverse group of employees to produce a consistently exceptional product ? 客房部作為飯店最大的部門之一，其自身有一項(xiàng)有趣的挑戰(zhàn)，即該部門如何激勵、培訓(xùn)、培養(yǎng)一支多樣化的職工隊(duì)伍來一如既往的生產(chǎn)高質(zhì)量的產(chǎn)品。3. In a competitive hotel market ,it is service and cleanliness that really make an impact on our guests and determine whether th

22、ey will return.A consistent product-both in our public spaces and in our guest rooms-has always played a vital role in the incredible success of the hotel. 在充滿競爭的飯店行業(yè)，真正能對顧客產(chǎn)生影響并決定他們是否再次光顧的因素是飯店的服務(wù)質(zhì)量和環(huán)境衛(wèi)生。在公共場所和客房都保持質(zhì)量如一的產(chǎn)品，這對飯店能否取得巨大成功至關(guān)重要。三1. housekeeping department 客房部2. food and beverage departm

23、ent 餐飲部3. auditing department 審計(jì)部4. engineering department 工程部5. wear and tear 破損一1. a plan to show how much money a person of organization will earn and how much they will need to spend-budget 預(yù)算2. To repair and improve -renovate 修復(fù)3. To lose (something) temporarily by forgetting where you have put

24、 it-misplace 放錯地方二1. The children are old enough to run errand for their parents to the shops.2. Films have long played a vital role in his life.3. He remembered the old adage "Look before you leap."Unit 5四1. I wonder if your hotel has the morning call service.不知道你們飯店是否有叫早服務(wù)。2. A person-to

25、-person or a station call,sir?先生，您打聽叫人或是叫號電話？3. I'm sorry the line is busy.Would you like to call back?對不起，現(xiàn)在占線，您一會再打過來好嗎？4. There is no answer.Would you like to leave a message?無人接聽。您需要留言嗎？三1. rental plan 租賃套餐、2. service provider 服務(wù)運(yùn)營商3. medical assistance 醫(yī)療救助一1. an unexpected and serious situ

26、ation such as an accident, which must be dealt with quickly -emergency 緊急情況2. （of things, systems,of ideas）working well together of existing together successfully -compatible 兼容3. a reduction in the usual price -discount 折扣二1. How will disabled people escape in a emergency .2. A credit card is a sma

27、ll plastic card which can be used as a method of payment.3. If you plan to use a hotel's telephone to make a long-distance call ,you had better check their telephone rates before making it.Unit 6四1. We'll manage it,but we don't have any spare room today.我們會盡力辦到，但是今天我們沒有空余房間。2. I hope we&

28、#39;ll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.我希望明天晚上我們能待在一套安靜的房間里睡個好覺。3. The light in this room is too dim.Please get me a brighter one.這房間里的燈光太暗了。請給我換個亮一點(diǎn)的。4. Sorry ,sir.I'll solve the problem for you as soon as possible.先生，很抱歉，我將盡快地解決這個問題。5. Excuse

29、me ,but I should say it's against our hotel regulations.很抱歉，但是這件事是違反我們賓館的規(guī)定的。五1. Every day in hotels, restaurants, and other hospitality venues, valid customer complaints are conveyed through a variety of methods to front line employees and management only to be ignored or dismissed.Each time cu

30、stomers take the time to complain ,they are trying to provide that business with an opportunity to keep them as customers. 每天在飯店、餐館，以及其他的餐飲場所，正當(dāng)?shù)念櫩屯对V通過各種各樣的方式被轉(zhuǎn)達(dá)到第一線工作人員和管理層，結(jié)果卻是被忽視或拒絕考慮。每當(dāng)顧客抽時(shí)間投訴時(shí)，他們都在試著為企業(yè)提供留住顧客的機(jī)會。 2. Knowing that complaints will occur, all those involved-from management to front

31、 line personnel-would serve themselves and their organizations well to put a considerable amount of time into efficiently handling complaints. 由于知道顧客投訴總是會來，所以所有的相關(guān)人員-從管理層到一線工作人員-都要為自己和他們的機(jī)構(gòu)很好的服務(wù)，投入大量的時(shí)間有效的處理這些投訴。3. If complaints are welcomed as opportunities to improve business relationships with cu

32、stomers and the staff receiving the complaints is properly trained and confident ,positives can come from these encounters. 如果把投訴看成是改善與顧客商業(yè)性關(guān)系的機(jī)遇，如果受理顧客投訴事件的員工都經(jīng)過適當(dāng)?shù)呐嘤?xùn)并有信心，那這些與顧客“邂逅”會帶來好處。三1. customer complaint 顧客投訴2. find fault 挑剔，找茬兒3. public relations 公共關(guān)系4. head off 阻止，攔截；防止。的發(fā)生一1. able to provi

33、de everything you need, esp. Food ,for yourself without the help of other people-self-sufficient 自給自足2. To accept,admit or recognize(something, or the truth or existence of something)-acknowledge 承認(rèn)二1. Thanks to our aggressive marketing tactics, our sales have risen sharply this year.2. We've ma

34、de a complaint to the police about the noise.Unit 7四1. Our gym is famous for both facilities and service.我們的健身房以設(shè)施齊全，服務(wù)周到而聞名。五1. Trends in fitness centers tend to fluctuate based on social and health trends in the communities they serve.Therefore,it becomes necessary to pinpoint what these trends mi

35、ght be before planning a new facility or renovating an existing one. 健身中心的發(fā)展趨勢往往會隨著它們所服務(wù)的那些社區(qū)里的社交和保健趨勢而變化波動。因此，在計(jì)劃購買新的或修復(fù)現(xiàn)在的設(shè)施之前，有必要確定這些趨勢到底是什么。2. Looking to the future, the first baby boomers turn 65 in 2010 and typically are reported to feel 12 years younger than their age,according to the Southea

36、stern Institute of Research .This age group is active and wants programs that aid them in maintaining youthful spirit,mind and body. 根據(jù)東南研究所的研究得知，展望未來，第一批生育高峰期出生的人在2010年將年屆65，但是他們一般來說要比同齡人感覺年輕12歲。這個年齡組的人生活積極，并期望通過鍛煉運(yùn)動來幫助他們保持年輕的心態(tài)和身體。3. Our healthy and social impacts will continue to drive fitness ce

37、nter growth as a trend for years to come.Keeping these findings in mind when planning your next fitness center improvement will ensure you're on your way to success. 我們的健康和社會因素將繼續(xù)推動健身中心向前發(fā)展，并成為今后數(shù)年的趨勢。當(dāng)你在策劃下一個健身中心的改進(jìn)方案的時(shí)候，記住這些調(diào)查結(jié)果將確保你通向成功之路。三1. fitness center 健身中心2. physical attribute 物質(zhì)條件3. kee

38、p in mind 記??；銘記在心一1. more important or noticeable than anything else in a set of people or things -predominant 優(yōu)越，卓越2. Difficult to fight against; very great or very large-overwhelming 勢不可擋3. To put yourself or someone else onto the official list of members of a course, college or group -enrollment

39、登記，注冊二1. Children seem to learn more interesting things now compared to when we were at school.2. There was a cinema adjacent to where I lived.Unit 8四1、 Would you like to check and see if the amount is correct ？您要不要核對一下賬單的數(shù)目 ？2、Excuse me ,but I am afraid you have miscalculated my bill.對不起，恐怕您們把賬單算錯了

40、。五1、 Cashiers who work for hotels generally keep track of chargers to guests for room service, telephone calls, and valet service .Some sophisticated cash registers are linked to computer systems that can do all these things automatically . 在飯店工作的收銀員通常記錄客人在享受客房服務(wù)、電話服務(wù)以及洗熨衣服過程中所發(fā)生的各項(xiàng)花費(fèi)。一些先進(jìn)的出納機(jī)是連接在能夠

41、自動地處理一切事務(wù)的電腦系統(tǒng)上的。2、 Cashiers come into contact with many customers throughout the working day .Some establishments ,including restaurants and hotels ,do a good deal of their business at night ;therefore ,hospitality cashiers often work evenings . 整個工作日中，收銀員要和很多顧客接觸。一些商家，包括餐廳和飯店在內(nèi)，在晚間有大量業(yè)務(wù)。因此，收銀員經(jīng)常晚上

42、工作。三entertainment arena 娛樂競技場 keep track of 記錄,留意safe-deposit box 保險(xiǎn)箱 assistant manager 經(jīng)理助理peak periods 高峰期 paid vacation 帶工資的假期 sick leave 病假一1、 A writing acknowledging the receiving of goods or money-receipt2、 An assurance for the fulfillment of a condition-guarantee 3、 An exchange or transfer of

43、 goods , services or funds-transaction二1、 children should learn above all how to observe good manners at table2、 The accident prompted her to renew her insuranceUnit 9四1、 I'd like to make a reservation for tonight .我想預(yù)定個今晚的座位。2、 All liquors brought in will be subject to 30 service charge based o

44、n the market price of the liquor .自帶酒水會按酒市價(jià)的30座位服務(wù)費(fèi)。3、 Is there a minimum charge for my table ?請問我們訂的桌子有沒有設(shè)最低消費(fèi)？4、 Would you like to make a reservation for a private room or for a table in the hall ?請問您要訂大廳還是房間？五1、Besides coordinating activities among various departments ,such as kitchen ,dining roo

45、m ,and banquet operations ,food service managers ensure that customers are satisfied with their dining experience .In addition ,they oversee the inventory and ordering of food ,equipment ,and supplies and arrange for the routine maintenance and upkeep of the restaurant ,its equipment ,and facilities

46、 . 除了協(xié)調(diào)各部門的事務(wù)以外（如廚房，就餐室，宴會活動等），食品服務(wù)部經(jīng)理還要確保顧客滿意這次就餐經(jīng)歷。此外，他們還監(jiān)控庫存、采購食品、設(shè)備和供給、并安排餐廳及其設(shè)備上設(shè)施的日常維護(hù)和保養(yǎng)工作。2、 Managers or executive chefs select menu items ,taking into account the likely number of customers and the past popularity of dishes .Other issues considered when planning a menu include whether there

47、 was any unserved food left ,over from prior meals that should not be wasted ,the need for variety ,and the seasonal availability of foods. 經(jīng)理或廚師長挑選菜品，同時(shí)考慮顧客的可能數(shù)量和該菜肴過去受歡迎的程度。在挑選菜品時(shí)需要考慮的其他問題還包括先前的飯菜中是否有未被吃過的、是否有不應(yīng)該浪費(fèi)的食物、是否有必要變化菜肴及食物是否有季節(jié)性供應(yīng)問題。 3、They must motivate employees to work as a team to ensu

48、re that food and service meet appropriate standards .Managers also must ensure that written supply orders are clear and unambiguous . 他們還必須激勵員工有團(tuán)隊(duì)精神，以確保食物及其服務(wù)達(dá)到適當(dāng)標(biāo)準(zhǔn)。他們也必須確保書面的供給訂單清楚明晰。4、 In addition to their regular duties ,food service managers perform a variety of administrative assignments ,such

49、as keeping employee work records ,preparing the payroll ,and completing paperwork to comply with licensing laws and reporting requirements of tax ,wage and hour,unemployment compensation ,and Social Security laws . 除了常規(guī)的職責(zé)外，食品服務(wù)部經(jīng)理還履行各種各樣的行政管理職責(zé)，如保存員工的工作記錄、準(zhǔn)備工資單并完成一些文檔工作，使餐館的營業(yè)活動遵守經(jīng)營許可法、服從國家有關(guān)稅收、工資工

50、時(shí)以及失業(yè)補(bǔ)償金等方面的規(guī)定。并遵守社會安全保障法。三human resource 人力資源 executive chef 廚師長sanitation standards 環(huán)境衛(wèi)生一1、 A list of the dishes that may be ordered(as in a restaurant)or that are to be served (as at a banquet)menu2、 A drinkable liquid beverage3、 To inspect ,examine or superviseoversee二1、 You can contract out the

51、 project ,if you wish . 2、 We should take into account the proposals of our parents and vice versa.Unit 10四1、 But I really like hot food .Could you recommend something ?而我確實(shí)喜歡吃辣食，能推薦幾個菜嗎？2、 Would you like to order a full meal course or a la carte ?您想叫一份全餐還是按菜單點(diǎn)菜？3、 The regular dinners include appeti

52、zer ,soup ,salad ,dessert ,tea or coffee .一般正餐包括開胃菜、湯、色拉、甜點(diǎn)還有茶或咖啡。五1、 Show respect for the customers and try to project your wish to help them enjoy their meal .This may mean a strictly upright posture and “Thank you ,ma'am .” It may mean being jovial and chatty ,or quiet and respectful. 尊敬顧客，并努力表示你的愿望，即你樂意幫助他們用餐愉快。這就意味著要保持筆直的站姿，并說：“謝謝您，夫人！”這可能意味著要有愉快親切的，或安靜且充滿敬意的服務(wù)態(tài)度。2、