酒店康體部英語職業(yè)培訓(xùn)大綱

1、精選優(yōu)質(zhì)文檔-傾情為你奉上Health Club EnglishUnit 1： GREETINGS & FAREWELLSl VOCABULARYwelcome 歡迎 friend 朋友 farewell 告別identify 識別 definitely 肯定 safe 安全的enjoy 喜歡 pleased 高興 sure 當(dāng)然trip 旅游 weekend 周末 again 再look forward to 盼望 satisfaction 滿意l PHRASES ON THE JOBGood morning.Good afternoon. Good evening.Welcome

2、back. Hi早上好。 下午好。 晚上好。 歡迎回來。 嗨。Hello. How do you do? How are you? Fine, thank you, and you?你好。 你好。 你好嗎？ 很好，謝謝，你呢？Fine, thanks, and you?Good-bye. Good night. Good-bye for now.很好，謝謝，你呢？ 再見。 晚安。 再見。It was nice to see you again.Have a good evening. See you later. It was nice seeing you.很高興又見到你。 晚上愉快。 回頭

3、見。 很高興見到你。Have a good weekend.Have a safe trip. Have a good day.Hope to see you again.周末愉快。 一路平安。 祝您愉快。 希望再見到您。Thank you for coming (Thanks for coming). Look forward to seeing you again.感謝光臨。 盼望再見到您。l TALKING TO THE GUESTStaff :Good morning. Mr. Smith. How are you today?Guest:Good morning. Jane. Im

4、fine, thanks, and you?Staff:Im fine too. Are you checking-out today?Guest:Yes, I think so.Staff:Did you enjoy your stay here?Guest:Yes, I did.Staff:I hope our service is to your satisfaction.Guest:Sure. Im very pleased with everything here.Staff:Thank you. I wish you a nice trip home and look forwar

5、d to seeing you again.Guest:Thank you. Ill definitely come to the 999Royal -Suites & Towers next time Im in Shenzhen.l PAIR WORKFind a partner and play the roles of the staff and the guest.UNIT 2:OFFERING HELPl VOCABULARYappreciate欣賞、感激 grateful感謝 offer 提供assist 幫助 favor 喜歡 desire 希望request 要求 h

6、esitate 猶豫 mind 介意trouble 麻煩 welcome歡迎 follow me 跟corridor 走廊 show 展示 serve 服務(wù)end 盡頭 locker 更衣柜 swimming pool 游泳池l PHRASES ON THE JOBAnything I can do for you? If theres anything I can do to help, please let me know.我能為您做些什么？ 如果有我能幫忙的話，請告訴我。Can I help you? If I can be of assistance. Please do not he

7、sitate.我能幫忙嗎？ 如果要我?guī)兔?，別猶豫，盡管講。Do you need any help? Id be very glad to help you.要幫忙嗎？ 很高興認(rèn)識你。Can I give you a hand? If you wouldnt mind.要幫忙嗎？ 如果你不介意。If you dont mind. If its no trouble如果你不介意。 如果不麻煩的話。Theres no hurry. Please take your time.不著急。 不著急。Going up? Going down.上樓嗎？ 下樓。l LISTEN TO THE CONVERSA

8、TIONStaff:Excuse me, May I help you?Guest:Yes, Im looking for my locker.Staff:May I know your locker number, please?Guest:Yes, my locker number is 018.Staff:Thats at the other end of the corridor. Follow me. Please. Ill show you to your locker.Guest:Thank you. Its very kind of you.Staff:Its my pleas

9、ure to serve you. Please enjoy your stay.Guest:Yes. I will.* * * * * * * * * * * * *Staff:Going up, sir?Guest:Yes.Staff:Watch your steps, please, the floor is wet.Guest:OK, thank you.Staff:Youre welcome.l PAIR WORKFind a partner and play the roles of the guest and the staff. The guest wants to find

10、the swimming pool.UNIT 3:IN THE RECEPTION Health club 健身會 swim 游泳 swimming pool 游泳池Body-fit 健身 gym 健身房 hotel guest 酒店住客Room card 房卡 member card 會員卡 register 登記Show 出示 sign 簽名 valuable 貴重的Deposit 保存 locker room 更衣室 free 免費(fèi)Equipment 設(shè)施 bath towel 浴巾 shampoo 洗發(fā)液Bath foam 沐浴液 supply 提供l VOCABULARYl PHRA

11、SES ON THE JOBGood morning/afternoon/evening, Sir/Madam/Miss.先生/女士/小姐，早上好/下午好/晚上好，歡迎光臨健身會。Are you going to swim or body-fit?請問您是來游泳還是健身呢？Are you the guest of our hotel, Sir?請問您是住在酒店的嗎？Could you please show us your room card to register ? / Could you please show us your member card to register?請出示您的房

12、卡登記一下好嗎？/請出示您的會員卡登記一下好嗎？Could you please sign your name here?請您在這里簽上您的名字好嗎？Do you need the safe-deposit service?您需要貴重物品保存服務(wù)嗎？This is the key to the locker, Please keep it well. Changing room is over there. is in the right and gentlemens is in the left.這是您的更衣柜鑰匙,請妥善保管,男更衣在左邊,女更衣室在右邊。The swimming pool

13、 and the equipment are free for our hotel quests.我們這里房客是免費(fèi)使用游泳健身設(shè)施。You can enjoy yourself here from 7:30am to 24:00. 我們的營業(yè)時間是從早上7：30至凌晨24：00時結(jié)束。We supply the bath towel, shampoo, bath room for free.我們這里提供免費(fèi)的浴巾、洗發(fā)液、沐浴液。We supply service to the our hotel quests and the club members and their friends.我

14、們這里只接待酒店房客和會員及會員朋友和房客朋友。 l TALKING TO THE GUESTStaff :Good morning. Welcome to Hearth Club. Are you going to swim or gym, Sir?Guest:Im going to swim, may be do some body-fit thenStaff:Are you our hotel guest, Sir?Guest:No, But Im the club memberStaff:Could you show us your member card that we can re

15、gister for you.Guest:Here you are.Staff:Cold you please sign your name here? Thank you.Guest:Ok, thank you.Staff:I wish you have a good time here.l PAIR WORKFind a partner and play the roles of the guest and the staff.UNIT 4:IN THE RECEPTION IIAvailable 有效地 Warm water 溫水 Massage 按摩 Temperature 溫度 De

16、pth 深度 Meter 米 Degree 度 Hard sole shoes 硬底鞋 Slipper 拖鞋 Bathing suits 游泳衣 Bathing trunks 泳褲 Different 不同的 Price 價格 Sun oil 防曬油 Bottle 瓶Swimming glasses 游泳鏡 How much 多少錢Health club 健身會 swim 游泳 swimming pool 游泳池Body-fit 健身 gym 健身房 hotel guest 酒店住客Room card 房卡 member card 會員卡 register 登記Show 出示 sign 簽名

17、valuable 貴重的Deposit 保存 locker room 更衣室 free 免費(fèi)Equipment 設(shè)施 bath towel 浴巾 shampoo 洗發(fā)液Bath foam 沐浴液 supply 提供l VOCABULARYl PHRASES ON THE JOBHow much is the member card ? / How to get one?請問您這里會員卡是多少錢一個？（怎么辦理）The member card only for gym or for swim is 700 for 30 times and available in 3 month.The mem

18、ber card for gym and swim is 900 for 30 times and available in 3 months 辦理健身會員卡30次700元有效期為三個月；辦理游泳會員卡30次700元有效期為三個月；辦理健身和游泳卡900元30次有效期三個月。We have a warn massage Pool, The temperature is 36ºC我們有一個溫水按摩池，水溫是36度。The depth of the big pool is 1.4 m大池水深都是1.4米Could you tell me the temperature of the wa

19、ter? The depth of the pool? 請問水的溫度是多少度？請問泳池水深是多少米？Excuse me, Im afraid you cannot go in to the swimming pool. while wearing the hard sole shoes slippers are allowed對不起，您不能穿硬底鞋進(jìn)入泳池，我們要穿拖鞋才可以進(jìn)入泳池。Could you tell me how much is the bathing suit/Bathing trunks?請問泳褲（泳衣）賣多少錢一件？The price is different bathin

20、g suit is 85 and bathing trunks are 100.泳衣、泳褲有不同的價格，泳衣有85元（RMB）一件，泳褲100元（RMB）How much is the Sun Oil? RMB80 a bottle.請問防曬油賣多少錢一瓶？一瓶是售價180元。How much is the swimming glasses?RMB85.請問游泳鏡售價多少錢？賣85元一幅。l TALKING TO THE GUESTStaff :Good afternoon Sir?Guest:Good afternoon. I want to be the member of hearth

21、club. Could you tell me the details? Staff:Ok, We have 3 kind of cards, One is only for swimming, One is only for body-fitting and the other is for both. The card only for swimming or fitting is 700 for 30 times and available in 3 months. and the card for both is 900 for 30 time and available in 3 m

22、onths too. Guest:I see. What about the water temperature and depth of the pool. Staff : We have a warm massage pool, and the temperature is 36ºC.The depth of the big pool is 1.4 meter. Would you like me to show you our club?Guest:Ok, thank you.Staff:This way ,please.l PAIR WORKFind a partner an

23、d play the roles of the guest and the staff. UNIT 5:IN THE SWIMMING POOL l VOCABULARYbath towel 浴巾 coffee 咖啡 coke 可樂Smoke 抽煙 ashtray 煙缸 cigarette 香煙Minute 分 swimming pool 游泳池 non-swimmers pool 淺水池swimmers pool 深水池 lifesaver/lifeguard 救生員 locker room 更衣室hair dryer 吹風(fēng)機(jī) slippers 拖鞋 swimsuit 游泳衣bikini b

24、ottom 比基尼泳褲 bikini top 比基尼乳罩l HRASES ON THE JOBCould you give me bath towel? Ok/Certainly, Wait for a moment please. 可以拿一條浴巾給我嗎？可以。May I order something to drink or eat? Yes, What would you like to order?請問你們這里可以點(diǎn)東西吃嗎？可以，先生您需要點(diǎn)什么呢？A cup of cold coffee and a coke. Ok, Wait for a moment please.一杯凍咖啡和一

25、罐可樂，好的，請稍后。May I smoke here? Yes, Ill take the ashtray for you.請問這里可以抽煙嗎？可以，我給你拿煙盅。Whats time now? Its 10:20.請問現(xiàn)在幾點(diǎn)了？現(xiàn)在10點(diǎn)20分。Sir/Miss, Excuse me, The health club will be closed in 5 min.先生/小姐，對不起，還有5分鐘我們到下班的時間了。Till what time are you open?We are open till.pm.你們何時關(guān)門？我們營業(yè)一直到。點(diǎn)。Our swimming pool is op

26、en tillpm.We have bath towels and slippers for you.游泳池一直營業(yè)到。點(diǎn)。我們?yōu)槟峁┰〗砗屯闲?。This way, please.Sir/Miss. Excuse me, the Health Club will be closed in 5 minutes.請這邊走。先生/小姐，對不起，還有5分鐘我們就下班了。Let me show you to the locker room.The waters temperature is 38(thirty-eight degrees centigrade)讓我?guī)礁率?。水溫?8度。The d

27、epth is 1.4 meters.Its warm water. Its free of charge.水深是1.4米。是暖水。 這是免費(fèi)的。l TALKING TO THE GUESTStaff:What can I do for you , Sir/Madam?Guest:Could you give me a bath towel?Staff:Ok/Certainly. Wait for a moment, please.Staff:Sir/Madam, this is your bath towel.Guest:Thank you .By the way ,may I order

28、something to drink or eat?Staff:Yes. What would you like to order?Guest:A cup of cold coffee and a can of coke.Staff:Ok/Certainly. Wait for a moment, please.Guest:May I smoke here?Staff:Yes. Ill take the ashtray for you.Guest:Whats the time now?Staff:Its 10:20.PAIR WORKFind a partner and play the roles of the guest and the staff. UNIT 6:IN THE GYMCoach 教練 Cramp 抽筋 Amount of exercises 運(yùn)動量Tread mill 跑臺 Climber 臺階器 Upright cycle 直立式