unit_8Orders and acknowledgement

1、Unit 8 (Page 170) Orders & Acknowledgement (訂貨與回復(fù)）外貿(mào)流程客戶資源客戶資源詢盤(pán)、發(fā)盤(pán)、還盤(pán)訂單定金或L/C采購(gòu)訂貨、工廠安排生產(chǎn)完工、檢驗(yàn)、裝箱船務(wù)訂艙（booking）拉貨物到碼頭裝船出提單出提單跟蹤貨物到貨跟蹤貨物到貨投訴投訴If a buyer is interested in the sellers letter or accepts the sellers offer,he may send out an order form or an order letter.An order is a written notification

2、of purchase from buyers to sellers, demanding sellers to supply the goods and services in accordance with the order.Nowadays,many a big company uses serially-numbered books of order forms for their convenience and efficiency.Yet,in some cases,order letters are necessary due to their unique advantage

3、s. Sellers should acknowledge the receipt of orders in written form without delay.Introduction An order is a written notification of purchase from buyers to sellers, demanding sellers to supply the goods and services in accordance with the order. Nowadays, many a big company uses official printed or

4、der forms, which save time and ensure that no information maybe ignored. Sellers should acknowledge the receipt of orders in written form without delay, no matter he or she accepts or rejects them.An order may cover accurate and full descriptions of thefollowing specifics.1. Name of goods, catalogue

5、 No. and sample No. (商品名稱、目錄號(hào)碼和樣品編號(hào)）2. Price of goods, including unit price and total value. (價(jià)格包括單價(jià)和總價(jià)）3. Quality requirement, grade, model name/number and specification (質(zhì)量要求、品級(jí)、型號(hào)和規(guī)格）4. Quantity of goods (商品數(shù)量）5. Origin and material (原產(chǎn)地與使用材料）6. Weight, dimension, color and pattern (重量、尺寸、顏色、式樣）7

6、. Packing and marking （包裝和標(biāo)志）8. Terms of payment（付款條件）9. Delivery requirements, including place, date, mode of transport, whether the order will be carriage paid or carriage forward, etc.（送貨須知 ，包括地點(diǎn)、日期、運(yùn)輸方式、運(yùn)費(fèi)到付還是運(yùn)費(fèi)付訖等）10. Documents, such as Bill of Lading, Commercial Invoices,Insureance Police. （貨運(yùn)

7、 單據(jù)，比如提貨單，商業(yè)發(fā)票，保險(xiǎn)單 等）11. Special features and others, for example, alternatives if exact goods required are not available. （特殊性能和其他注意事項(xiàng)，例如，如果所要的商品沒(méi)有現(xiàn)貨供應(yīng)，是否同意以別的商品代替等等。）How to place an order :（訂貨信函由三部分構(gòu)成）A letter of order is composed in the following three paragraphs:1. The first paragraph is to refe

8、r the buyer to the previous contact and acknowledges that you have received the order（向買(mǎi)方提及之前的聯(lián)系，確認(rèn)收到 訂貨信）2. The second paragraph is for you to give the description in great detail of your order. It starts with the typical and standard expression Please send. The sequence of a number of items is nec

9、essary and should be clearly followed.（第二段 詳細(xì)描述訂單的細(xì)則，使用訂貨信標(biāo)準(zhǔn)的開(kāi)始語(yǔ)言， 如：Please send.訂單條款依次按順序排列。）3.The last paragraph is to state the terms and the form of payment, the anticipated date of delivery and the mode of transport. (最后一段，說(shuō)明付款 條件和方式以及裝運(yùn)日期， 運(yùn)輸方式）How to reply to an order :（訂單回復(fù)注意事項(xiàng)） 1. Answer im

10、mediately when receiving the order . 2. Repeat the date and contents of the order. 3. Say you accept/book/enter/confirm the order, if you accept the order. 4. Comment on your product and offer your cooperation. 5. Do not just say you cannot do something but give reasons and offer your assistance. Or

11、der of Pillowcases and the Sellers Acknowledgement ( Letter 1 An order )a.Order of PillowcasesDear Sirs, Our Order No.1Please forward the following merchandise to us: Quantity Pattern No Catalogue No Prices 600 pillowcases 18 45 US $ 1.60 each 500 pillowcases 21 65 US $ 1.70 each (All the prices are

12、 FOB Shanghai) Delivery: During SeptemberPayment: By Letter of Credit to be opened in accordance with our agreementPacking: Usually packing in strong bales, with gunny bag cover and waterproof material.Please acknowledge this order immediately on receipt and inform definite delivery date. This order

13、 is of no avail if it is not signed by a responsible person of our firm.Faithfully yours,(signature) John SmithNotes on Letter 11. Our Order No.1 我方一號(hào)訂單（注明訂單號(hào)碼便于查詢）2. Please forward the following merchandise to us: 請(qǐng)裝運(yùn)以下物品 這是訂單規(guī)定的固定套語(yǔ)。 Pillowcase=pillow slip 枕套3. FOB： abbr. Free on Board 船上交貨價(jià)格，離岸價(jià)格

14、 cf: CIF :abbr. Cost；Insurance and Freight 到岸價(jià)格 ,抵岸價(jià)4. Letter of Credit 縮寫(xiě)為：L/C信用證Notes on Letter 15.in accordance with 與一致，依照；稟承；秉承；因（according to) e.g.We should make decisions in accordance with specific conditions. 我們應(yīng)當(dāng)根據(jù)具體情況做出決定。 e.g. . He acted in accordance with his beliefs. 他按照自己的信念行事。6.Usual

15、ly packing in strong bales, with gunny bag cover and waterproof material. 按通常方法，以粗麻布袋和防水材料包裝，再用結(jié)實(shí)大包包裝成捆。 A. bale 大包； 包； 捆； 壓塊 B . gunny adj. 粗麻布袋Notes on Letter 17.Please acknowledge this order immediately on receipt and inform definite delivery date.收到此訂單之后懇請(qǐng)立即確認(rèn)，并通知我方確 定的發(fā)貨日期。 A . acknowledge v 承認(rèn)

16、；告知已收到 (確認(rèn)）。 B on receipt (of) 收到.之后 e.g. On receipt of your check, we shall ship the goods immediately. 收到貴方支票后, 貨物立即便可裝運(yùn). C. definite adj確定的； 明確； 定的； 明確的 反義詞 ： indefiniteNotes on Letter 18.This order is of no avail if it is not signed by a responsible person of our firm.未經(jīng)我公司負(fù)責(zé)人簽字，此訂單無(wú)效。 A be of n

17、o avail= be not available , invalid 無(wú)效的 B . responsible person 負(fù)責(zé)人Order of Pillowcases and the Sellers Acknowledgement(Letter 2 Acknowledgement of an order )Gentlemen,Thank you for your Order No.1 for pillowcases and assure you that all the items you required are in stock. We are happy that you beco

18、me one member of our customers.We confirm with you the following order for the pillowcases at the prices stated in your letter of December 3rd Quantity Pattern No Catalogue No Prices600 pillowcases 18 45 US $1.60 each500 pillowcases 21 65 US $1.70 each(All the prices are FOB Shanghai)Delivery: Durin

19、g SeptemberPayment: By Letter of Credit to be opened in accordance with our agreementPacking: Usually packing in strong bales, with gunny bag cover and waterproof material.For the above order, we enclose our Purchase Confirmation No.216 in duplicate. Please sign and return one copy for our file at y

20、our earliest convenience.We are expected to arrange the establishment of the relative Confirmed Irrevocable Letter of Credit through the bankers and shall inform us by fax as soon as it is opened.We thank you again for the above order and hope that this will lead to an enduring cooperation between u

21、s.Yours truly,Notes on Letter 2 1. in stock 有現(xiàn)貨的；備有現(xiàn)貨；現(xiàn)存 e.g. The store had childrens shoes in stock. 這家商店童鞋有現(xiàn)貨。 in (或 out of) stock 有（或無(wú)）現(xiàn)貨的2.We confirm with you the following order for the pillowcases at the prices stated in your letter of December 3rd 你方以12月3日信中說(shuō)明的價(jià)格向我公司訂購(gòu)枕套，現(xiàn)確認(rèn)如下： A confirm 確認(rèn) B

22、. with you 向你（確認(rèn)） C. at the(a ) price 以.的價(jià)格 D. stated 陳述的，說(shuō)明的，Notes on Letter 2 3.we enclose our Purchase Confirmation No.216 in duplicate. （對(duì)于以上訂單），我們隨信寄上216號(hào)購(gòu)買(mǎi)確認(rèn)書(shū)，一式兩份。 A enclose v 隨信寄上，把.裝入信封 e.g.Please return the completed form, enclosing a recent photograph. 請(qǐng)將填好的表格寄回，并附上近照一張。 B. Purchase Confi

23、rmation 確認(rèn)書(shū) ( to be continued )Notes on Letter 2 C. duplicate dju:plkt 復(fù)制，副本；成對(duì)，二倍（1）使重復(fù)、使加倍、使有雙份 -We have some stock left, and shall be able to meet your requirements if you wish to duplicate your last order. (2)adj.復(fù)制的，成對(duì)的，副的，完全一樣的 duplicate documents 單據(jù)副本 duplicate order 同樣價(jià)格和條件的重復(fù)訂貨(3) n.完全相同的東西

24、，復(fù)制品，副本 -We are sending you herewith our Sales Confirmation No.123 in duplicate. in duplicate (in two copies )一式2份in triplicate/ trplkt】in three fold/in three copies 一式3份in quadruplicate kwdru:plkt】 (in four copies ) 一式4份in quintuplicate kwntju:plkt 】 (in five copies) 一式5份in sextuplicate sekstju:plk

25、et 】 (in six copies ) 一式6份in septuplicate septju:plkt 】 ( in seven copies) 一式7份in octuplicate ktju:plkt 一式8份in nonuplicate 一式9份in decuplicate 一式10份 Notes on Letter 23.at your earliest convenience 在你方便的時(shí)候盡早. 4. We are expected to arrange the establishment of the relative Confirmed Irrevocable Letter

26、of Credit through the bankers and shall inform us by fax as soon as it is opened. 我方現(xiàn)在安排通過(guò)銀行開(kāi)立有關(guān)保兌的不可撤銷(xiāo)的信用證，一經(jīng)辦 妥，即刻以電傳方式通知貴方。 A. the establishment 確立，確定，確認(rèn) B. irrevocable 不可撤銷(xiāo)的 C. letter of credit (縮寫(xiě)為 L/C)信用證Order of Tea and the Sellers Acceptance (Letter 3 Placing an order) (P180)a. Placing An Or

27、der of TeaDear Sirs,Thank you for your speedy samples, along with the quotation for your tea of October 5th.We have made selections from the samples you sent on October 30th. We found the quality of the tea meetsour requirement and we take pleasure of placing you the order as follows, which we comme

28、nd to your immediate and best attention:200 kilograms Xihu LONGJING tea230 kilograms Shifeng LONGJING teaAs it is the first time for your goods to be introduced here, we think the relevant literatures may help promote the sales. Hope you will send us them when you are at your earliest convenience.We

29、 shall be obliged if you will kindly let us have the shipping advice immediately after you effect shipment.Our order is subject to your acceptance of our usual terms of payment, viz.30 days after sight. If this first order proves satisfactory, we shall be happy to place further orders with you.Yours

30、 faithfully, Notes on Letter 3 1. speedy adj. happening or done quickly or without delay 迅速的；盡 快的快的，迅速的；敏捷的 e.g.We wish you a speedy recovery (= from an illness or injury) . 我們祝愿你早日康復(fù)。 a speedy reply 即時(shí)的答復(fù)2. along with:和一起一道，隨著；除以外（還）；以及；連同 e.g.Tobacco is taxed in most countries, along with alcohol.

31、 和酒一樣,煙草在多數(shù)國(guó)家都要征稅. e.g. Im sending you the book along with the material concerned. 書(shū)和有關(guān)資料一并寄上。 Notes on Letter 3 3.meet the requirements 滿足.的要求/需求 類似的表達(dá)方式還有 fulfill the demands meet the needs satisfy the requirements4. as follows 如下 e.g.The text is as follows. 原文如下。 e.g.The explanation is as follows

32、. 說(shuō)明如下。 Notes on Letter 3 5.the relevant literatures may help promot the sales 相關(guān)的宣傳資料會(huì)有助于推銷(xiāo) A relevant adj. 有關(guān)的，中肯的；相關(guān)聯(lián)的 e.g. These comments are not directly relevant to this enquiry. 這些意見(jiàn)與這項(xiàng)調(diào)查沒(méi)有直接聯(lián)系。 e.g. Do you have the relevant experience? 你有相關(guān)的經(jīng)歷嗎？ B. literature 文學(xué)；文學(xué)作品；文獻(xiàn)； 不可數(shù)名詞印刷品；宣傳品 e.g.I a

33、m sending you literature from two other companies that provide a similar service. 我把另外兩家提供類似服務(wù)的公司的宣傳資料發(fā)給你。 Notes on Letter 3 6.We shall be obliged if you will kindly let us have the shipping advice immediately after you effect shipment. 如蒙裝運(yùn)之后立即寄送裝船通知，我們將不勝感激。 A be obliged 感激，感謝（=be grateful, thankf

34、ul, appreciative) e.g.I would be obliged if you could read it to us. 您若能把它讀給大家聽(tīng)，我將不勝感激 e.g.Thank you very much indeed, Doctor, I am extremely obliged to you. 大夫，太感謝您了，您真是我的大恩人B. shipping advice 發(fā)貨通知書(shū)Notes on Letter 3 7.Our order is subject to your acceptance of our usual terms of payment, viz.30 day

35、s after sight. 我們的訂單以貴公司接受我方通常的付款條件 為有效期，即從提單日期起30天見(jiàn)票付款。A. be subject to 以.為準(zhǔn)；常遭受, 視.而定，根據(jù).而定 e.g.Carpets may be included but thatll be subject to contract. 可能有地毯，但那要依據(jù)合同。 e.g. All orders will be subject to our written acceptance. 此報(bào)盤(pán)沒(méi)有約束力。所有訂單以我方書(shū)面接受為準(zhǔn)。B. viz. 即，就是（讀做namely）；亦即 e.g.Three subjects m

36、ust be taken, viz., English, mathematice and history. 三個(gè)科目是必修的，即英文，數(shù)學(xué)和歷史Order of Tea and the Sellers Acceptance (Letter 4 Acknowledgement of an order)(P183)b. the Sellers AcceptanceDear Sirs,We thank you very much for your kind order for our tea which we have received. It has our immediate and caref

37、ul attention.You may rest assured that the tea under the order has been carefully packaged in chest to prevent damage in transit. We shall send you the shipping advice and the invoice at the time of shipment by this May.The terms of payment you suggested are acceptable, and you may rely on us to giv

38、e all your orders prompt attention.Since it is the best season for tea, we hope you make full use of the opportunity. I am sure you will be pleased to collect good comments on our tea from your consumers, and build up a market for the product in your country.We hope this will lead to more considerab

39、le orders.Yours faithfully,Notes on Letter 41. It has our immediate and careful attention. 我們會(huì)予以立即而認(rèn)真的辦理2. You may rest assured that the tea under the order has been carefully packaged in chest to prevent damage in transit. 請(qǐng)放心，該訂單項(xiàng)目下的茶葉已經(jīng)用專用的茶葉包裝箱細(xì)心包裝好， 以防運(yùn)輸途中受損。 A. rest assured :確信無(wú)疑，放心 e.g.You ca

40、n rest assured that we will do our best. 你放心吧，我們會(huì)盡力而為的。 e.g. But you may rest assured that the payment is guaranteed. 但是你盡可以放心，我們的付款是有保障的。 B. prevent.from.阻止.做. 防止.Notes on Letter 43.you may rely on us to give all your orders prompt attention. 你可以完全放心，我們會(huì)迅速辦理貴公司所有訂單的。 rely on 依賴；依靠；信任 e.g. You can r

41、ely on me for help. 你可指望我來(lái)幫忙。 e.g. You may rely on my early arrival. 你放心好了, 我會(huì)早到的。 e.g. You cant rely on the weather. 天氣是靠不住的。4. we hope you make full use of the opportunity. 我們希望你們能充分利用這次良機(jī) make (full/better/good) use of 利用 e.g. We suggest that the local clinic ( should ) make better use of these m

42、edicinal herbs. 我們建議當(dāng)?shù)?醫(yī)療站 更好地利用這些草藥. Notes on Letter 45.collect good comments on our tea from your consumers, and build up a market for the product in your country. 從客戶中受到好評(píng)，并在你方國(guó)內(nèi)打開(kāi)市場(chǎng)。 A. comment (on) 意見(jiàn)，評(píng)論，客戶點(diǎn)評(píng) e.g. Have you any comment to make about the cause of the disaster? 你對(duì)發(fā)生災(zāi)難的原因有何評(píng)論？ e.g.

43、 She made helpful comments on my work. 她對(duì)我的工作提出了有益的意見(jiàn)。 B . build up 逐步建立；增進(jìn)； e.g. It is easier to pull down than to build up. 拆房容易蓋房難. e.g. The students in middle schools should build up a solid foundation in English. 中學(xué)生學(xué)習(xí)英語(yǔ)時(shí)應(yīng)打下牢固的基礎(chǔ). Notes on Letter 46. considerable adj. 相當(dāng)?shù)模?相當(dāng)； 相當(dāng)大 (多） cf. consi

44、der v 考慮 considerate adj.體貼的，提別人著想的 considering prep 鑒于，考慮到 considered adj. 深思熟慮的 consideration n 體貼，考慮 周到ExercisesI.Choose the best answer to complete each of the following sentences.1. We confirm exchange of letters _ the subject article. A. to regard B. regarded C. regarding2. We are pleased to _ business only on these terms.A. transact B. transaction C. transacting