酒店英語Reception 登記入住

1、兩分鐘做個(gè)小測試，看看你的英語水平：美聯(lián)英語提供：Reception 登記入住經(jīng)典對話C=Front Office Clerk 前臺服務(wù)員 G=Guest 顧客C：Good afternoon. Welcome to XX hotel. May I help you?下午好！歡迎光臨 xx 酒店。能為您效勞嗎？G：Yes, Id like to check-in,pleae.我要登記住宿。C：Certaily,sir. May I have your name ,please?好的，先生。請問大名？G：Im Lawrence Brown.我叫勞倫斯.布朗。C：Do you have a res

2、ervation with us. Mr. Brown?布朗先生，您預(yù)訂了房間了嗎？G：Yes, from tonight.是的，預(yù)訂了。從今晚開始。C：Just a moment please. Ill check our reservation record. (After a while) Thank you for waiting, Mr.Brown. Your reservation is for a twin from March 5th to 7th for three nights. Is that right?請稍后，我檢查一下預(yù)訂記錄。(過了一會兒)讓您久等了，布朗先生。您

3、預(yù)訂了從 3 月 5 日到 7日 3 個(gè)晚上的雙床間，是這樣的嗎？G：Exactly.對。C：Could you fill out the registration form, please?請?zhí)顚戇@張登記表好嗎？G：Fine(Fill the form)好的(填寫表格)C：How would you like to make payment?您打算如何付款呢？G：By American Express Card.用美國運(yùn)通信用卡。C：May I take a print of the card ,please?請讓我劃印一下你的卡，好嗎？G：Sure, here you are.好的，給你。

4、C：Thank you, Mr. Brown. Your room number is 2809.thats on the 8th floor. A bellman will show you the room. Please enjoy your stay.謝謝您，布朗先生。您的房間是 8 樓的 2809 好房，服務(wù)員會帶您過去，希望您住得愉快。常用句型百寶箱1. 入住基本應(yīng)對1) You can just skip that, and Ill fill it in for you later on.你可以先不填這一項(xiàng)，我待會兒幫您補(bǔ)上。2) Please sign at the botto

5、m on the right hand side .請?jiān)谟蚁陆呛灻?) May I see some identifications?我能看看您的身份證件嗎？4) How would you like to make payment/settle your bill?您打算如何付款呢？5) In cash/By credit card/By travelers check.用現(xiàn)金/用信用卡/用旅行支票。6) Your bill will be paid by xx.您的賬單將由 xx 支付。7) Please sign at the Cashiers Counter when you che

6、ck out.您退宿時(shí)請到收銀臺簽名。8) Your room charge, including tax and service will paid by xx; but you have to settle theincidental charges yourself.您的房錢，包括稅金和服務(wù)費(fèi)，將由 xx 支付，不過，雜費(fèi)得由您自己支付。9) Have an enjoyable stay./Please enjoy your stay here.祝您住得愉快。2. 有旅行社憑證的入住登記1) May I have the hotel voucher, please?我能看看您得住店憑證嗎

7、？2) That will do.有這個(gè)就可以了。3) Im afraid that this is only a confirmation note, but not a voucher.恐怕這只是預(yù)訂確認(rèn)單，不是住店憑證。4) Im very sorry , but could you settle your bill when you check out ,please?很抱歉，還是請您結(jié)帳時(shí)付清賬單好嗎？3. 旅行團(tuán)的入住登記1) Who is the Tour Leader, pleae?請問誰是領(lǐng)隊(duì)？2) Id like to reconfirm the schedule of y

8、our stay here.我想再確認(rèn)一下貴團(tuán)在本店停留得安排表。3) Is there any change in the number of your group?貴團(tuán)人數(shù)有變動嗎？4) Is there any change in your schedule?時(shí)間安排有什么變動嗎？5) Could you place your bags in front of you door by 8:30? Well have your luggage picked up.請?jiān)谠缟?8：30 把行李放在門口好嗎？我們會派人去取。6) Here are your room keys and meal

9、coupons.這是貴團(tuán)得房間鑰匙和餐券。7) May I have a Group Rooming List ,please?能不能給我一份團(tuán)體分房名單呢？8) Is there anything else I can do for you?您還有什么其它吩咐嗎？9) If I can be of any help ,please just let me know.如果有什么我能效勞的，請千萬別客氣。4. 請客人等待1) Im afraid that your room is not quite ready yet. Would you mind waiting ,please?您要的房間恐

10、怕還沒有完全準(zhǔn)備好。您介意等一會兒嗎？2) We have very sorry for the inconvenience.很抱歉給你帶來不便。5. 運(yùn)送行李1) Let me help you with the luggage.請讓我來幫您拿行李。2) How many pieces of luggage do you have?您一共有幾件行李？3) Is that all your luggage?行李都齊了嗎？4) Is there anything valuable or breakable in your bag?您得袋子有什么貴重或易碎的物品嗎？5) Would you mind takin