Chapter 1Business Travel Etiquette

1、Chapter 1 Business Travel EtiquetteOverviewvStereotype and individualvBasic etiquette of business travelvPreparing for departurevTips on how to exchange your money for the local currencyvFour approaches to dealing with ethical differencesvBusiness days and holidaysvSuperstitions and taboosStereotype

2、 and IndividualsWhat does stereotype mean?vA very firm and simple idea about what a particular type of person or thing is like.vA standardized picture, image, or impression of a person, a nation or a country. (刻板的印象, 模式化的形象,固定的形象)stereotyping vstereotyping is a belief that all members of specific gr

3、oups share similar traits and are prone to behave the same way. For example:vBlondes are stereotyped as being stupid. vWomen are neat and like to clean.vMen take charge in a relationship. Whats the value of stereotype?vIt is valuable only when applied in a group of people not to an individual.vHowev

4、er, in all stereotype there is some basis in reality, as they dont develop in vacuum. vIt is helpful as a necessary homework before one is going to communicate with people from a different culture.How to use stereotype?vIt cannot be relied too much, otherwise prejudice is caused.vStereotype can be u

5、sed as a reference device only.What are the stereotypes of British?vConservative, courteous/polite, modest, humorous, patient, regular pub-goers, gentlemen, respects for women,vdrinkers; ultra-traditional; bad teeth and hygiene; smoke cigar or pipe; deep thinkers; intelligent and articulate; boastfu

6、l; anti-American; ride bikes; God save the Queen!What are the stereotypes of Americans?vBoastful and arrogant,vDisrespectful of the authorityvInformal (dress and manners)vopen-minded; materialistic; ambitious; straight-forward; practical; US-centered world view; egoistic; fast food eatersStereotypes

7、 of Other NationsArabsv intelligent; modest; insecure; anxious; impulsive; “billionaires, bombers and belly dancers“, men wear beards; have subservient and repressed women who wear burka or headscarf; “play & pray” attitude; love celebrations and ceremonies; God is great! Frenchvgood lovers; bes

8、t cuisine in the world; chaotic; irresponsible; introverted; selfish; cultured; social “players”; do not like to work - prefer to strike; dont speak English; anti-American; ungrateful; live in a bureaucratic Socialist system; arrogant and conceited; distant and difficult to meet; dont respect religi

9、ous freedom; snobs; God who? Indiansvunconventional; adaptive; open-minded; agreeable; manipulative; hardworking; intelligent; productive; inoffensive; poor personal hygiene; generally poor; snake charmers; huge families; love to watch soap operas; will outsource the whole world Japanesevdisciplined

10、; organized; very techy; extroverted; competent; short; wealthy due to being a running dog of the US; workaholics; bathe in unisex public showers; women are subservient to men and make perfect devoted wives; raw-fish eaters; arrive in packs Russiansv aggressive; rude; generally generous; open-minded

11、; agreeable; either spys or communists; alcoholics (primarily vodka); mainly poor - with a few shiny billionaires; love ice hockey, gymnastics, wrestling, weight lifting; overweight; threatening nuclear war; ultra-orthodox Christiansv1) French are romantic. (Positive stereotype)2) Irish are alcoholi

12、cs. (Negative stereotype)3) Italians are good lovers. (Positive stereotype)4) Middle Easterners hate Americans. (Negative stereotype)5) Russians are violent. (Negative stereotypev6) Gay men are feminine while lesbian women are masculine.7) Asians know martial arts.8) African Americans play basketbal

13、l.9) Immigrants have poor English.10) Jewish people are cheap.Discussion: What are the Stereotypes of the Chinese peoplevPositive aspects: vdiligent/hard-working, intelligent, candid, hospitable, introvert, moderate, united, fast-learners; do kungfu; great at mathematics, wear glasses; drink green t

14、eavNegative aspects: vunsanitary or uncivilized behaviors: spitting, littering, jump queues, tread on the lawn, make noises in public places, pirate and copy everything; dont value contracts; cheap labor; eat everything that lives; business-oriented; prepare for world domination Caution:vThe stereot

15、ypes may not be individually true, but its normally the case.vRegardless of how much you learn about another country, always remember you are dealing with individuals who may or may not possess the aspects of the culture that you have learned. vPlease take everything in a stereotype with a grain of

16、salt.Basic etiquette of Business TravelvA junior executive defers to a senior executive. vKeep scrupulous/careful records of your expenses.vKeep luggage light.vAllow for travel fatigue. vIf you use someones office during your stay in another city, leave a gift as thanks.vWhen you travel on business,

17、 you should prepare suitable wardrobe.vInvestigate the business customs and working hours of the companies in the host country.When the driver is a professionalWhen the driver is the hostPreparing for departurevRefer to the travel checklist on p.3.Choosing AccommodationsvPension complete: a continen

18、tal breakfast, lunch and dinnervDemipension: breakfast and one other mealvAmerican plan: an American breakfast, lunch and dinnervModified American plan: breakfast onlyContinental breakfastv Sliced bread with butter/jam/honey, cheese, meat, rolls, fruit juice and coffee/tea/chocolate/hot milk.America

19、n breakfast:vtwo eggs (fried or poached), sliced bacon or sausages, sliced bread or toast with jam/jelly/butter, pan cakes with syrup, cornflakes or other cereal, coffee/tea, orange/grape fruit juice. English breakfastva large cooked breakfast consisting of cereals, bacon and eggs, toasted bread and

20、 marmalade with tea or coffee.Concierge service(禮賓服務(wù))One example of a hotelvSome of the services offered for our Hotel guests are, Restaurant recommendations and bookings Sightseeing information Theatre and event ticket information Limousine bookings Airline bookings and flight reconfirmation Boat a

21、nd plane charters Baby sitting Medical referrals Shopping recommendations Recreation activities Business services Entertainment recommendationsArriving at your destinationHow to exchange your money for the local currencyCheck this out before you arrive at your destination: v(Bank card or credit card

22、) ATM machine in the airport or banks ( nominal charge)vTravelers check (much cost, in a limited countries)Considering Legality and Ethicality of Cultural PracticesvHypernorms: they are norms that are forming transnationally by which all cultures can live.Four approaches to dealing with ethical diff

23、erencesvForeign country approach: one conform to the local customs.vEmpire approach: the home-based ethics are applied to the new host situation.vInterconnection approach: one does not consider either home or host country as having the ethical answers but the needs of the companies that are interact

24、ing.vGlobal approach: One looks at what is good for the world rather than the local ethical customs.SabbathvSabbath or a sabbath is generally a weekly day of rest and/or time of worship that is observed in many religions. vSunday is the Sabbath for Christians and many other religions. Most businesse

25、s, except retail establishments, are closed on Sunday.vThe Jewish Sabbath is observed on Saturday.vMuslims observe the Sabbath on Friday.Business dayvThe majority of businesses do not stay open seven days a week. In general, a workweek is made up of five business days Monday, Tuesday, Wednesday, Thu

26、rsday and Friday although some companies may consider every day a business day, or may only take one day off a year. Certain holidays are not business days.v Generally, if a company does not require employees to work on a given holiday, the company does not consider it a business day.vIn the United

27、States, as well as Europe, generally Saturday and Sunday are not considered business days. However, in Israel and some Muslim countries, Sunday is a business day, but Friday is not. vMost retail businesses close on Thanksgiving and Christmas, but remain open on all other holidays. Private businesses

28、 often observe only the big six holidays (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas). Some also add the Friday after Thanksgiving, or one or more of the other federal holidays. United States big six Holidays vNew Years Day January 01 vMemorial Day May 25 v

29、US Independence Day July 04 vWorkers or Labour Day (May Day) September 07 vThanksgiving Day November 26 vChristmas Day December 25 vHolidays that fall on a Saturday are observed by federal employees who work a standard Monday to Friday week on the previous Friday. Federal employees who work on Saturday will observe the holiday on Saturday; Friday will be a regular work day.