Unit One Handling Calls文秘英語課件

1、Secretary EnglishUnit One Handling Unit One Handling CallsCalls文秘英語課件文秘英語課件Secretary EnglishSecretary EnglishSecretary Englishslang sl n. 俚語promptly prmptli ad. 迅速地；立即地delivery dlvri n. 交付; 傳送brief bri:f a. 簡(jiǎn)潔的；簡(jiǎn)明的access kses vt./n. 接近，進(jìn)入verify verfa vt. 核實(shí)；證明wary wer a. 謹(jǐn)慎的，小心翼翼的confidential ,knfde

2、nl a. 秘密的；機(jī)密的Secretary Englishidentify adentfa vt. 識(shí)別，認(rèn)出client klant n. 顧客contact kntkt n./vt. 接觸; 聯(lián)系overhear vh(r) vt. 偶然聽到negatively netvli ad. 消極地，否認(rèn)地affect fekt vt. 影響Secretary Englishbe responsible for 對(duì)負(fù)責(zé)on hold （電話接通時(shí)）等某人接電話for instance 例如informof 通知 have difficulty (in) doing sth. 做某事有困難in p

3、erson 親自地be aware of 當(dāng)心Secretary EnglishComprehension of the Text Read the text carefully, and choose the best answer for each of the following.Secretary English1. A secretarys manners in handling phone calls _.A. dont matter much in the business world.B. are an important form of public relations.C.

4、 are not decided by the boss.D. can decide whether she is responsible for one or more telephones.Secretary English2. While answering calls, a secretary should _.A. speak clearly in a normal tone of voiceB. listen carefully to the caller C. use proper language instead of slang;D. all of the aboveSecr

5、etary English3. When the telephone rings and your employer is not at his desk _.A. you can take the message and give it to him laterB. you can type out a brief message and handle the matter yourselfC. you can urge him to leave the meeting immediatelyD. you can ask him to stop the company meeting.Sec

6、retary English4. What information should a secretary write down about a caller?A. his/her nameB. his/her phone numberC. what the person is calling aboutD. all of the aboveSecretary English5. When you leave a message, you should take care not to _.A. provide your nameB. provide your company nameC. sh

7、are secret information with othersD. overhear others conversationSecretary English Notes to the Text1. Answering the telephone is an integral part of a secretarys responsibilities. 本句中，answering為動(dòng)名詞作主語integral意為“必需的，不可或缺的”。請(qǐng)看下例： Smoking is prohibited here. 這里禁止吸煙。Secretary English Music is an integr

8、al part of the schools curriculum. 音樂是這所學(xué)校的課程中基本的一環(huán)。Secretary English2. The manners which you as a secretary display in handling phone calls are actually an important form of public relations. 本句中which引導(dǎo)的定語從句修飾先行詞the manners，定語從句中的短語as a secretary為插入語。display意為“展示”。請(qǐng)看下例：Secretary English I have rare

9、ly seen her display any sign of emotion. 我難得見到她喜怒形于色。3. It is necessary to write down the message; in that way, all this information can be easily accessed when necessary. 本句中access意為“使用”。請(qǐng)看下例： The loft can be accessed by a ladder. 搭梯子可以上閣樓。Secretary English access也可作名詞，常用于短語get/have/gain/obtain acc

10、ess to, 意為“獲得使用/進(jìn)入的權(quán)利/機(jī)會(huì)。請(qǐng)看下例： You need a password to get access to the computer system. 使用這個(gè)計(jì)算機(jī)系統(tǒng)需要口令。 access的形容詞形式為accessible，也經(jīng)常與介詞to連用。請(qǐng)看下例： Secretary English These documents are not accessible to the public. 公眾無法看到這些文件。Secretary English4. Your written message should also contain: the date and t

11、ime the person called, and your nameso the person whom the message is for knows who took the call. 本句中whom the message is for為定語從句，修飾先行詞the person。請(qǐng)看下例： Secretary English Her mother, in whom she confided, said she would support her unconditionally. 她所信賴的母親說將無條件地支持她。5. If youre having difficulty unde

12、rstanding what the caller says, ask him/her to spell out the difficult words, so that you can write down the right name and information. 本句中have difficulty (in) doing sth.為固定短語，意為“做某事有困難”。請(qǐng)看下例： Secretary English I had considerable difficulty (in) persuading her to leave. 我費(fèi)力好大的勁想說服她離開。 Secretary Eng

13、lish6. When your employer is not available, offer to help the caller in any way that you can. 本句中available意為“有空的”，它還可表示“可獲得的”，“可找到的”。請(qǐng)看下例： Will she be available this afternoon? 今天下午她有空嗎？ Tickets are available free of charge from the school. 學(xué)校有免費(fèi)票。Secretary English ExercisesTranslate the following s

14、entences into Chinese.1. Mr. Hunter is rather busy now and would like to know what you wish to speak to him about.2. Mr. Ma is in the Public relations Department. Hold the line, please. Ill transfer your call to his department. Secretary English3. A secretary may be required to take dictation by wri

15、ting in shorthand.4. You can reserve seats over the telephone.5. Please contact my secretary to make an appointment.Secretary EnglishTranslate the following sentences into English.1. 接電話是秘書必要的職責(zé)之一。2. 注意聽電話，盡可能耐心地幫忙。3. 如果電話響時(shí)老板不在，你可以記下留言，過后給他看。4. 寫下信息很重要；這樣，當(dāng)你需要信息時(shí)就可以很容易地找到它。Secretary English5. 如果你不理

16、解來電者所說的話，請(qǐng)他/她拼寫出較難的詞語，這樣你就可以寫下正確的名字和信息。Secretary English Practical Writing Notes A note is a brief record of points or ideas written down as an aid to memory, or to make a request, express affection when it is impossible for the writer to meet or telephone someone. A note usually includes several pa

17、rts: the date, salutation, body and signature.Secretary EnglishSample September 2nd, Monday Mr. Lu, Miss White who arrived from Japan wishes to see you. You are requested to call him back any time tomorrow morning from 8:00 to 11:00 at 800-23142. HelenSecretary EnglishExercise Read the following note and f