威尼斯皇冠假日酒店《商務(wù)中心新員工入職培訓(xùn)手冊》中英文對照(

1、 - Business Center TABLE OF CONTENTSPart OnePart 1Welcome Letter From Director of Rooms Page 03 Departmental Organization Chart Page 04 Part 2BC Vision &Mission Page05 BC Tariff Page06 Job DescriptionBC Supervisor Page 07BC Clerk Page 11 Standard Operating ProceduresOutgoing fax Page 13Photocopy Ser

2、vice Page 15Typing Service Page 18Lamination Service Page 20Binding Service Page 22Translation Service Page 24Express Service Page 27Equipment Rental Service Page 30Inter-net Service Page 33E-mail Service Page 35Telephone Service Page 36Bus Ticket Service Page 38Ferry Ticket Service Page 41Confirm &

3、 Change air ticket Page 43Duty Description Page 45 Part 3Priority Club Reward Page 48 Terminology Page 51 Part 4Acknowledgement letter by employee Page 57 Dear team member,Firstly, a very warm welcome to the Crowne Plaza Shenzhen as part of Front Office Department. Our key to success depends very mu

4、ch on your positive attitude, creative flair and eye to details. We are committed to develop people through knowledge enlarging, skill training and workforce motivation. Your remarkable contribution in Front Office Department will be greatly appreciated.真誠歡迎您加入深圳威尼斯皇冠假日酒店,成為酒店前廳部的成員。你們積極的工作態(tài)度,創(chuàng)造性的思維

5、及細(xì)致周到的服務(wù),將是我們?nèi)〉贸晒Φ年P(guān)鍵因素。我們激勵員工通過不斷的學(xué)習(xí)和培訓(xùn),來豐富專業(yè)知識,改善服務(wù)技巧,提高勞動生產(chǎn)力,最終取得整體前廳部的成功。I wish you a pleasant and fruitful working experience at Front Office Department.祝愿您在這個團(tuán)隊里工作愉快,并獲得寶貴的工作經(jīng)歷。Yours truly,此致FRONT OFFICE ORGANIZATION CHART Business Center Concept商務(wù)中心的定義Business Center is an office away from gue

6、sts own office. We also supply the secretary service whenever guest need.商務(wù)中心是客人辦公室以外的辦公室,在客人沒有秘書的情況下也能滿足客人的秘書需求。Business Center Mission Statement商務(wù)中心使命宣言To be the best Business Center in all the hotels of ShenZhen by seeking outstanding service to our guest. Strengthen cooperation, heighten skill,

7、enricheconomic and trade knowledge to perfect itself, Meet & overstep customersdifferent requirements with friendly, quick and precise services. Protect equipment, control cost, propagandize and sell broadly all service items of Business Centerto increase profits.追求卓越的服務(wù),使商務(wù)中心成為深圳所有酒店中最好的商務(wù)中心。增強(qiáng)合作,不

8、斷完善自己,提高服務(wù)技能和經(jīng)貿(mào)知識,以友好、快捷和準(zhǔn)確的服務(wù)滿足并超越客人的不同需求。保護(hù)設(shè)施,控制成本,全面宣傳并推銷商務(wù)中心的各項服務(wù),以提高利潤。 Business Center Tariff商務(wù)中心價目表Currency in RMB 貨幣:人民幣Office Equipment 辦公室設(shè)備One Hour Half Day Whole Day1小時半天 1天Data Projector 數(shù)據(jù)影儀 400 1500 3000 Portable Computer 手提電腦 100 300 600Laser Printer 激光打印機(jī) 100 300 600Fax Machine 傳真機(jī)

9、100 300 600Slide Projector 幻燈機(jī) 50 200 400Speak Phone 電話機(jī) 30 80 150DVD Machine DVD機(jī) 50 200 300VCR 錄影機(jī) 300 Portable Computer Card 電腦上網(wǎng)卡 50 Wireless LAN Card 無線上網(wǎng)卡 50* Advance deposit is required for any equipment rental. 租用設(shè)備需繳納押金。Photocopy Service 復(fù)印服務(wù)Lamination Service 過塑服務(wù)A4 Size A4尺寸3yuan/Page 3元/

10、頁 ID Size ID尺寸 8yuan/Page 8元/頁A3 Size A3尺寸6yuan/Page 6元/頁 B5 Size B5尺寸 15yuan/Page 15元/頁Transparency膠片18yuan/Page 18元/頁 A4 Size A4尺寸30yuan/Page 30元/頁P(yáng)aper紙張A4尺寸 2yuan/Page 2元/頁Telephone 電話IDD/DDD 長途電話Cost+15% Surcharge 成本+15%服務(wù)費(fèi)Local Call 市話 3 min. / 1yuan 3分鐘/1元* Local Call : Free of charge for in-

11、house guest 市話:住店客人免費(fèi)Outgoing Fax 發(fā)出傳真HK, Macau & Taiwan 香港、臺灣及澳門IDD Cost+5yuan/Page 通訊費(fèi)+5元/頁服務(wù)費(fèi)International 國際IDD Cost+5yuan/Page 通訊費(fèi)+5元/頁服務(wù)費(fèi)Domestic 國內(nèi)DDD Cost+5yuan/Page 通訊費(fèi)+5元/頁服務(wù)費(fèi)Local(Shenzhen深圳市內(nèi)5yuan/Page 5元/頁Incoming Fax 發(fā)進(jìn)傳真In-House Guest 住店客人Complimentary 免費(fèi)Outside Guest 非住店客人 5yuan/Page

12、 5元/頁Secretarial Service 秘書服務(wù)Chinese Typing (A4 Size中文打字(A4尺寸80yuan/Page 80元/頁English Typing (A4 Size英文打字(A4尺寸 70yuan/Page 70元/頁Laser Printing 激光打印15yuan/Page 15元/頁Color Printing (A4 Size彩色打印(A4 尺寸20yuan/Page 20元/頁Disk Sale (3.5 inch 3.5英寸磁盤15yuan/Page 15元/張Scanning Service 掃描服務(wù)25yuan/Page 25元/頁Bind

13、ing Service 裝訂服務(wù)30yuan/Set 30元/套Translation 翻譯服務(wù)Cost+15% Surcharge 成本+15%服務(wù)費(fèi)Secretarial Service 秘書服務(wù)Cost+15% Surcharge 成本+15%服務(wù)費(fèi)Shorthand Service 速記服務(wù)Cost+15% Surcharge 成本+15%服務(wù)費(fèi)Mail Service 快遞服務(wù)Cost+15% Surcharge 成本+15%服務(wù)費(fèi)CD Copy 光碟復(fù)制 50yuan/disk 50元/個*Mobile Phone In-Charge: RMB20/time for outside

14、 guest 手機(jī)電池充電:店外客RMB20/次Newspaper Service 報紙出售South China Morning Post南華早報25yuan/set 25元/份The Asahi Shim Bun朝日新聞 50yuan/set 50元/份USA. Today今日美國25yuan/set 25元/份The Straits Times海峽時報25yuan/set 25元/份Oriental Daily News 東方日報25yuan/set 25元/份Guest Workstation 客用電腦工作站E-Mail/Internet Usage 電子郵件及國際互聯(lián)網(wǎng)使用30yua

15、n/half an hour 30元/半小時60yuan/hour 60元/小時Each Workstation is equipped with: 1 Keyboard, 1 Personal Computer, 1 Laser Printer, 1 Telephone and Internet.每間電腦工作站裝備有:1個每間電腦工作站裝備有:1個鍵盤,1臺電腦,1臺激光打印機(jī),1部電話及上網(wǎng)設(shè)施。JOB DESCRIPTIONJOB TITLE:Business Center SupervisorAREA/DEPARTMENT:Rooms Division / Front Office /

16、 Business CenterREPORTS TO:DOR / ADOR / FOM / AFOM/Guest Service Manager POSITIONS SUPERVISED:Business Center ClerkJOB SCOPE:Under the general direction of the Front Office Manager and withinthe limits of established InterContinental Hotels Group and localpolicies and procedures, oversees and direct

17、s all aspects of the BusinessCentre function to achieve the highest possible guest satisfaction andprofit. Promotes the desired work culture around the five core valuesof Trust, Integrity, Respect, One Team and Service of theInterContinental Hotels Group and the brand ethos JOB DESCRIPTIONJOB TITLE:

18、Business Center ClerkAREA/DEPARTMENT:Rooms Division / Front Office / Business CenterREPORTS TO:Business Center SupervisorJob SummeryThis position is responsible for rending efficient service to all Business Center guest related to various service being offered to clients.Responsibilities1. To be ful

19、ly conversant with all hotel activities & facilities.2. To be ensure that Business Center is always in order and clean.3. To be familiar with all types of services at Business Center.4. To sort out all outgoing faxes and proceed immediately with the distribution to concernedparties without delay.5.T

20、o project an i mage of discretion at all times and maintain food relations among Business Center staff and especiallyto guests.6. To be responsible for an efficient and up-date filing system for the Business Center7. To attend to guests services promptly and prepare transaction formalities for prope

21、r chargesbased on the service rendered.8. To report to supervisor any information that may be of interest to service enhancement,especially, Business Center guest comments.9. To perform any other duties as may be assigned by supervisors.10. To make sure that all information and guest comments are wr

22、itten in the Log Book11. To maintain and update the B/C library12. To maintain a high standards of personal appearance and by hygiene at all times.13. Be able to take reservation for BC guests14. Well use if priority club program & BenefitsJob Requirement1. Ability to be familiar with all Business C

23、enter services, procedures, regulations andequipments.2. Ability to render to guests service requirements efficiently3. To be fluent in English, oral and written4. Ability to be accommodating with guest, polite, courteous, friendly and with high sense ofresponsibility5. Ability to type fast and accu

24、rately6. Ability to perform independent correspondence7. Ability to answer phone calls and take messages in a friendly and courteous manner8. Ability to file and receive documents efficientlySUBJECT: OUTGOING FAX發(fā)送傳真.Policy 政策Ensure all the fax can be sending effectively.確保所有傳真準(zhǔn)確快速的傳送。Procedures 程序1

25、. Greet the guest- Stand up with smile and greet guest ask how you can be of assistance when guest approaches to Business Center counter, “Go od morning, Sir/Madam, How may I help you?” to show courtesy and respect to guest- If busy with phone or another guest, Please indicate to guest that you will

26、 attend to him as soon as possible, seat the guest first.問候客人- 當(dāng)客人走進(jìn)商務(wù)中心,員工起立微笑并主動問候客人,詢問客人有什么可以效勞- 如果你正在電話中或服務(wù)其他客人,要與進(jìn)入商務(wù)中心的客人點(diǎn)頭示意,并指引客人先坐下等候,并盡快為客人服務(wù)。2.Get guest requirement- Get guest send fax requirement- Take the document from guest- Double check with fax number and pages to avoid misunderstand

27、ing- Check with the guest room number and name詢問客人的需求- 得知客人需要發(fā)送傳真- 接過客人的文件- 與客人確認(rèn)傳真號碼及傳真的總頁數(shù)- 并詢問客人的房號及姓名3.Quotation- Advise guest the total amount of sending fax for guests reference.“Excuse me sir , the price is RMB5/ page plus the telephone cost”報價- 告知客人發(fā)送傳真的價格避免客人投訴價格貴“發(fā)送傳真的收費(fèi)是每頁5元外加電話費(fèi)”4.Transm

28、ission傳送A According the fax number to send itA按照客人傳真號碼傳送aIf the fax sending successful show the fax report to guestbIf you have difficulty in getting through after 2 or 3 times tell the guest and explain the situationthen ask the guest if he has another fax numbercIf the guest is very busy and ask t

29、he staff to send the fax document to his room after transmissiona如果客人的文件成功發(fā)送要將傳真報告給客人并告知客人傳送結(jié)果b 如果客人的傳真發(fā)2-3次仍然無法發(fā)送要告知客人并詢問客人是否有其他的號碼d如果客人有急事要去處理,要求先將傳真發(fā)過去之后將原稿送到房間:1.Double confirm the guest name and room number2.Confirm the guest requirement3.Confirm guest payment, if the price is not available, wr

30、ite down the standard price invoucher and get guest signature4.If the fax transmission is successful, leave a written message to guest room to inform thetotal price attach with the transmission report and original document5.If the fax transmission failed, contact guest immediately through phone call

31、 and ask foralternative fax number6.Leave a written message if guest not in the room1.首先與客人確認(rèn)房號及客人的姓名2.確認(rèn)客人的要求3.確認(rèn)付款方式,如果價錢不能確定將其收費(fèi)標(biāo)準(zhǔn)寫在雜項收費(fèi)單請客人簽名確認(rèn)4.如果傳真成功發(fā)送,留言給客人并告知客人消費(fèi)金額并將其原件及傳真報告一并送到房間5.如果傳真未能成功發(fā)送,通過電話直接聯(lián)系客人并詢問是否有新的傳真號碼6.如果客人不在房間手寫留言給客人并告知情況B If the guest wants to send at the pointed timeB 定時發(fā)送1

32、 Confirm the exact time2 Set up machine as below:“定時發(fā)送”-輸入設(shè)定指定時間-“設(shè)定”-輸入傳真號碼-“開始”- 掃描文件3 Check the fax machine at the pointed time to see if it works properly1 和客人確認(rèn)發(fā)送時間2 按照如下步驟操作:首先選擇“定時發(fā)送”功能鍵-輸入發(fā)送傳真時間-按“設(shè)定”鍵-輸入傳真號碼-按“開始”鍵-掃描文件3 到指定時間檢查傳真機(jī)是否正常工作5.Payment- Check the telephone cost of folio 5 in PMS-

33、 Confirm the payment with guest收取費(fèi)用- 在電腦系統(tǒng)的#5查詢電話費(fèi)用- 與客人確認(rèn)付款方式ACashaFill in the miscellaneous form with the exact price and get the guest signaturebGive the guest receipt after settleA客人以現(xiàn)金結(jié)算a填寫雜項收費(fèi)單并注明客人消費(fèi)金額并讓客人簽名b結(jié)算完畢給客人提供發(fā)票BCharge to roomaDouble confirm guest room number and namebFill in the misc

34、ellaneous form with the exact price and get the guest signaturecPost the charge to the guest folio in PMSB 將費(fèi)用拋入房間a與客人再次確認(rèn)房間號碼與姓名b將填寫準(zhǔn)確消費(fèi)金額的雜項收費(fèi)單給客人簽名予以確認(rèn)c將其消費(fèi)輸入客人房間CCredit CardaSlip the credit card on the post machine, make sure the amount is correct.bObtain the guest signature on the vouchercFill

35、out the miscellaneous form with the exact price and get the guest signaturedGive the guest one credit card slip attach with the hotel invoiceC 客人以信用卡方式結(jié)算a在信用卡機(jī)上將客人消費(fèi)金額準(zhǔn)確無誤刷卡b讓客人在信用卡單上簽名c將填寫準(zhǔn)確消費(fèi)金額的雜項收費(fèi)單給客人簽名予以確認(rèn)d將信用卡回執(zhí)給客人并給客人酒店的發(fā)票6. Record 記錄- All the on day outgoing fax must recorded on the outgoing

36、 fax control sheet manually 每天發(fā)送傳真當(dāng)班同事必須登記在傳真記錄上- Control sheet details: 記錄包括aDate 日期bRoom No 房間號碼cGuest Name/Sender name 客人姓名/發(fā)件人姓名dFax Number/ company name 傳真號碼/公司名稱ePages & Surcharge 頁數(shù)及服務(wù)費(fèi)fTelephone Cost 電話成本gMiscellaneous charge 雜項收費(fèi)單單號hBC Clerk/Handle by 經(jīng)手人iPayment 付款方式j(luò)Remarks 備注- B shift st

37、aff need to print on fax report from fax machine at 23:00 and submit to F&BS每天晚班員工在23:00需在傳真機(jī)將傳真報告打印一份交財務(wù)部。Note: *Destroy the original document if the guest do not want to keep it*The staff can not mention the fax contents intended注意: *如果客人不需要將文件保存員工應(yīng)立即幫助銷毀*員工不允許故意的談及文件相關(guān)內(nèi)容SUBJECT: PHOTOCOPY PROCEDU

38、RE復(fù)印服務(wù).Policy 政策Ensure offer efficient and clarity photocopy service to guest為了確保提供高效清晰的復(fù)印服務(wù)給客人Procedures 程序1. Greet the guest- Stand up with smile and greet guest ask how you can be of assistance when guest approaches to Business Center counter, “Good morning, Sir/Madam, How may I help you?” to sho

39、w courtesy and respect to guest- If busy with phone or another guest, Please indicate to guest that you will attend to him as soon as possible, seat the guest first.問候客人- 當(dāng)客人走進(jìn)商務(wù)中心,員工起立微笑并主動問候客人,詢問客人有什么可以效勞- 如果你正在電話中或服務(wù)其他客人,要與進(jìn)入商務(wù)中心的客人點(diǎn)頭示意,并指引客人先坐下等候,并盡快為客人服務(wù)。2. Get guest requirement- Get guest copy

40、 requirement- Quotation- Get guest document- Double check guest room number and guest name- Confirm guest requirement詢問客人的需求- 得到客人復(fù)印的需求- 報價- 接過客人的文件- 確認(rèn)客人的房間號碼和姓名- 確認(rèn)客人復(fù)印的要求3. Making copyAAuto CopyPlease flowing the steps as below:-Place the originals in the optional paper tray-Adjust the side guide

41、 to fit the size of your originals-Make sure place the originals face up on the paper tray復(fù)印A自動復(fù)印按照以下步驟進(jìn)行自動復(fù)印-將原件放入面盤上-根據(jù)客人的要求調(diào)節(jié)機(jī)器調(diào)節(jié)器-保持原件的正面朝上BManual copyPlease flowing the steps as below:- If copy is a binding or file document or book, place the originals on the platen glass1 Lift the platen glass

42、 cover2Place the originals on the platen glass face downward3Gently put off the platen glass cover4Select tray type of paper required (A3 or A4 B手動復(fù)印請按照如下步驟進(jìn)行操作:- 如果客人的原件是裝訂文件中的一張或一本書,把文件的正面朝上1打開復(fù)印機(jī)的蓋子2將原件面(有字面朝下放在復(fù)印機(jī)的面盤上3蓋上蓋子4根據(jù)紙張的大小來調(diào)節(jié)按紐進(jìn)行復(fù)印CSpecial requirement- Pagination copyAll the steps will f

43、ollowing Auto copy, but must turn on pagination button- ID copy- Double sides copy- Transparency copyIf the guest wants to copy lots of transparency, must copy it one by one, avoid the transparency adhibits togetherC特殊要求- 分頁復(fù)印所有的步驟遵循自動復(fù)印,但是在復(fù)印之前必須先按分頁功能按紐- 身份證復(fù)印- 雙面復(fù)印- 膠片復(fù)印如果客人復(fù)印大量的膠片切記不能進(jìn)行快捷復(fù)印,必須一頁

44、一頁的復(fù)印,以避免文件粘在一起4. Confirm the copy with guest和客人確認(rèn)復(fù)印的效果- 所有的復(fù)印必須先復(fù)印一張測試頁并與客人確認(rèn)其效果,如果客人滿意將按照客人的需求復(fù)印5. Get back original and copies to guest- Double confirm with the guest to meet his needs and pass the original document to the guest with two hands將原件和復(fù)印件歸還給客人- 雙手將原件和復(fù)印件交給客人,并和客人確認(rèn)復(fù)印效果6. Payment- Conf

45、irm the payment with guest收取費(fèi)用并輸入電腦- 與客人確認(rèn)付款方式ACashaFill in the miscellaneous form with the exact price and get the guest signaturebGive the guest receipt after settle客人以現(xiàn)金結(jié)算a填寫雜項收費(fèi)單并注明客人消費(fèi)金額并讓客人簽名b結(jié)算完畢給客人提供發(fā)票BCharge to roomaDouble confirm guest room number and namebFill in the miscellaneous form wi

46、th the exact price and get the guest signaturecPost the charge to the guest folio in PMS將費(fèi)用拋入房間a與客人再次確認(rèn)房間號碼與姓名b將填寫準(zhǔn)確消費(fèi)金額的雜項收費(fèi)單給客人簽名予以確認(rèn)c將其消費(fèi)輸入客人房間CCredit CardaSlip the credit card on the post machine, make sure the amount is correct.bObtain the guest signature on the vouchercFill out the miscellaneo

47、us form with the exact price and get the guest signaturedGive the guest one credit card slip attach with the hotel invoice客人以信用卡方式結(jié)算a在信用卡機(jī)上將客人消費(fèi)金額準(zhǔn)確無誤刷卡b讓客人在信用卡單上簽名c將填寫準(zhǔn)確消費(fèi)金額的雜項收費(fèi)單給客人簽名予以確認(rèn)d將信用卡回執(zhí)給客人并給客人酒店的發(fā)票SUBJECT: TYPING SERVICE 打字服務(wù)Policy 政策Offer the efficiency accurate secretary service提供精確的秘書服

48、務(wù)Procedures 程序1. Greet the guest- Stand up with smile and greet guest ask how you can be of assistance when guest approaches to Business Center counter, “Good morning, Sir/Madam, How may I help you?” to show courtesy and respect to guest- If busy with phone or another guest, Please indicate to guest

49、 that you will attend to him as soon as possible, seat the guest first.問候客人-當(dāng)客人走進(jìn)商務(wù)中心,員工起立微笑并主動問候客人,詢問客人有什么可以效勞-如果你正在電話中或服務(wù)其他客人,要與進(jìn)入商務(wù)中心的客人點(diǎn)頭示意,并指引客人先坐下等候,并盡快為客人服務(wù)。2. Get guest requirement- Get guest typing requirement- Offer the price immediately- Double check guest name and room number- Read throu

50、gh with guest and double check the unclear writing- Confirm guest requirement- Confirm with guest for the completion time詢問客人的需求- 得到客人需要打字的要求- 報價- 確認(rèn)客人的姓名及房間號碼- 首先初步的對文件瀏覽一遍,并向客人指出不清晰的地方- 確認(rèn)客人的需求- 告知客人完成此文件大約需要的時間3. Typing- Print a draft for guest double check打字- 按照客人的要求進(jìn)行打字- 打印草稿供客人檢查4. Print the d

51、ocument 打印文件- After proofreading and when guest is satisfied with the typing, double confirm the number of copies request- If the guest no special requirement and delete the document immediately- 當(dāng)按照客人的要求修改完后客人也很滿意打的效果,按照客人要求的分?jǐn)?shù)進(jìn)行打印- 按照客人的要求保存文件,如果客人沒有特殊的需求將其文件立刻刪除5. Charge and posting in system-Con

52、firm the payment with guest收取費(fèi)用并輸入電腦-與客人確認(rèn)付款方式ACashaFill in the miscellaneous form with the exact price and get the guest signaturebGive the guest receipt after settle客人以現(xiàn)金結(jié)算a填寫雜項收費(fèi)單并注明客人消費(fèi)金額并讓客人簽名b結(jié)算完畢給客人提供發(fā)票BCharge to roomaDouble confirm guest room number and namebFill in the miscellaneous form wi

53、th the exact price and get the guest signaturecPost the charge to the guest folio in PMS客人掛房帳a與客人再次確認(rèn)房間號碼與姓名b將填寫準(zhǔn)確消費(fèi)金額的雜項收費(fèi)單給客人簽名予以確認(rèn)c將其消費(fèi)輸入客人房間CCredit CardaSlip the credit card on the post machine, make sure the amount is correct.bObtain the guest signature on the vouchercFill out the miscellaneous

54、 form with the exact price and get the guest signaturedGive the guest one credit card slip attach with the hotel invoice客人以信用卡方式結(jié)算a在信用卡機(jī)上將客人消費(fèi)金額準(zhǔn)確無誤刷卡b獲得客人的簽名在信用卡單上c將填寫準(zhǔn)確消費(fèi)金額的雜項收費(fèi)單給客人簽名予以確認(rèn)d給客人信用卡單回執(zhí)并附上酒店的發(fā)票Note: *Destroy the original document if the guest do not want to keep it注意: *如果客人不需要將文件保存員工應(yīng)立

55、即幫助銷毀*員工不允許故意的談及文件相關(guān)內(nèi)容SUBJECT: LAMINATION SERVICE 過塑服務(wù)Policy 政策Ensure offer good lamination service to meet guest business requirement確保提供良好的過塑服務(wù)使客人滿意。Procedures 程序1. Greet the guest- Stand up with smile and greet guest ask how you can be of assistance when guest approaches to Business Center counte

56、r, “Good morning, Sir/Madam, How may I help you?” to show courtesy and respect to guest- If busy with phone or another guest, Please indicate to guest that you will attend to him as soon as possible, seat the guest first.問候客人- 當(dāng)客人走進(jìn)商務(wù)中心,員工起立微笑并主動問候客人,詢問客人有什么可以效勞- 如果你正在電話中或服務(wù)其他客人,要與進(jìn)入商務(wù)中心的客人點(diǎn)頭示意,并指引客人先坐下等候,并盡快為客人服務(wù)。2. Get guest requirement- Get guest lamination requirement- Get the photo or document from guest- Double check guest name and room number- Quotation詢問客人的需求- 客人需要過塑服務(wù)- 得到客人需要過塑的文件或者照片- 確認(rèn)客人的姓名或者房間號碼- 報價3. Provide plastic Laminatio