NegotiationsonClaim

1、Useful Expressions about Claim, Complaint and Settlement有關(guān)索賠、抱怨和善后內(nèi)容有關(guān)索賠、抱怨和善后內(nèi)容的常用表達(dá)方式的常用表達(dá)方式How to make complaint to indicate the claimed goods to state the problem with regret to provide evidence (sample, survey report) that cause inconvenience caused by that to raise claim to express future coop

2、eration and expectation1. claim n. / v. 索賠索賠 q claim for damage (poor packing) 因破損（包裝不良）提出索賠q claim a compensation of the shipment from somebody for something claim on / against somebody 向提出索賠 q lodge a claim against somebody for short-weight on something 因貨物短重而向提出索賠 accept a claim 接受索賠 settle a cla

3、im 解決索賠 entertain a claim 受理索賠 admit a claim 同意索賠 dismiss a claim 駁回索賠 reject a claim 拒絕索賠 relinquish/withdraw a claim 撤回索賠 waive a claim 放棄索賠 claim on account of damage 因損壞而索賠 claim for damage 由于損壞而索賠 claim for financial loss 要求經(jīng)濟(jì)損失的訴權(quán) Language Points claim for inferior quality 因質(zhì)量低劣而索賠 claim for p

4、ayment 要求付款的訴權(quán) claim for proceeds 要求賠償貨款 claim for short delivery 因短裝而索賠1) 因短重買方對(duì)這批貨物提出人民幣一千三百元的索賠。 Buyers have lodged a claim on this shipment for RMB￥1,300 for short weight. 2) 你方為我訂單提供的貨物質(zhì)量與雙方同意的規(guī)格不符。因此，我們須向你方提出索賠，金額為一萬(wàn)五千八百美元。 The quality of your shipment for our order is not in conformity with t

5、he agreed specifications. We must therefore lodge a claim against you for the amount of $15,800. 3) The evidence you have provided is inadequate, therefore, we cannot consider your claim as requested.你方提供的證據(jù)不充分，因此我方不能考慮你方的索賠要求。 4) 關(guān)于你方產(chǎn)品質(zhì)量低劣的問(wèn)題，我方要求你方賠償一萬(wàn)五千美元。As regards inferior quality of your good

6、s, we claim a compensation of $15,000. 5) 由于你方未能按時(shí)交貨，我方將向你方提出由此而遭受的全部損失的索賠。 We shall lodge a claim for all the losses incurred as a consequence of your failure to ship our order in time. 2. settlement n. 解決；清償解決；清償settle v. 解決；清償settlement by amicable arrangement 以友好的辦法解決settlement by arbitration 以仲

7、裁方式解決settlement of balance 結(jié)清余額settlement of claims 解決索賠settlement of loss 償付損失settlement of exchange 結(jié)匯 1) 這個(gè)問(wèn)題已經(jīng)解決了。The question has been settled. 2) Please settle this long outstanding account without further delay.請(qǐng)清償這筆長(zhǎng)期未清的賬目，勿再拖延。3) 我們附上支票一紙清償所欠全部傭金。We enclose a check in settlement of all comm

8、issions owing.3. short-weight n. 短重短重 short delivery n. 短交；缺交short shipment n. 短裝；裝載不足short-calculated adj. 少算的short-delivered adj. 短交；缺交short-established adj. 少開(kāi)short-invoiced adj. 發(fā)票少開(kāi)short-landed adj. 短卸short-paid adj. 少付short-shipped adj. 短裝1) 由于短重五噸，我們必須向你們提出索賠。 We have to lodge a claim against

9、 you for a short-weight of 5 tons.2) 提貨后發(fā)現(xiàn)貨物短交一百三十磅。 After took delivery of the goods, we find a short delivery of 1301bs in weight.3) 本次訂貨的傭金少算了。 Our commission on this order is short-calculated.4) The short-delivered goods you alleged might have occurred during transit, and that is a matter over w

10、hich we cannot exercise control. 你方提出的貨物短交問(wèn)題，可能發(fā)生在運(yùn)輸途中，而這是我方無(wú)法控制的。5) 你方信用證少開(kāi)了一百二十五美元。 Your L/C is short-opened to the amount of $125.6) 此批貨物的發(fā)票少開(kāi)了三百一十五美元。 The shipment is short-invoiced by $315.7) Since the loss is not negligible, we request that you make up the short-landed goods promptly.由于這筆損失非同小

11、可，我們要求你方立即補(bǔ)償短卸的貨物。8) 我們發(fā)現(xiàn)你方信用證金額少開(kāi)了。 We found your L/C short-opened.9) Enclosed is our Credit Note No.818 for the short-paid amount of $315. 隨函附上我方第818號(hào)貸方通知是我方少付的三百一十五美元。10) 短裝的貨物將與你方下一批訂貨一道發(fā)運(yùn)。 The short-shipped goods will be forwarded together with your next order. Analyzing the LetterParagraph One

12、: identifying the reference and acknowledging the claim Paragraph Two: reporting the results of your investigation Paragraph Three: settling the claim by check Paragraph Four: apologizing for the claim 執(zhí)事先生：“藍(lán)天藍(lán)天”輪運(yùn)來(lái)的大米輪運(yùn)來(lái)的大米 茲談及我方2001年三月十七日函關(guān)于第AB0109號(hào)合同項(xiàng)下的大米由“藍(lán)天”輪裝來(lái)。貨物在大連卸貨后，我們發(fā)現(xiàn)短重1357公噸。因此，我們現(xiàn)向你方提

13、出索賠如下： 索賠號(hào) 索賠原因 索賠金額 DL01 短重 1,368.60 美元 DL02 質(zhì)量不良 1,532.31 美元 索賠總額計(jì) 2,900.912,900.91 美元 為我方索賠提供依據(jù)，現(xiàn)寄給你方第DCIB01011DCIB01011和DCIB01012DCIB01012檢驗(yàn)證書(shū)各一份以及我方金額計(jì)2,900.912,900.91美元的索賠清單。 請(qǐng)對(duì)我方索賠予以認(rèn)真考慮并早日理賠。 謹(jǐn)呈， Writing Steps1. identify the reference and the goods2. state the problem3. ask for action4. fore

14、see any further problems and give instructions so that they will be avoided5. urge a prompt settlement of the claim Dear Sirs,Contract No. AB 0109-Rice We are in receipt of your letter of March 22, with enclosures, claiming for short-weight and inferior quality on the consignment of Rice shipped per

15、 S. S. “Blue Sky”. After careful looking into the matter，we have found that our Rice was properly weighed at the time of loading and the quality was up to standard. We really cannot account for the reason of your complaint. But since the goods were examined by DALIAN Commodity Inspection Bureau upon arrival at DALIAN, we have no choice but to accept your claims as tendered. We therefore enclose our check No.12345 for US$ 2,900,91 in full and final settle