屈臣氏庫存管理培訓(xùn)實(shí)用教材

1、1Eastern ChinaRetail Academy Management ProgrammeThe Stock Management Cycle 零售學(xué)院管理項(xiàng)目庫存管理 2Eastern ChinaTodays Agenda Understand the significance of stock management 了解庫存管理的意義了解庫存管理的意義 identify the key stages 指出關(guān)鍵步驟指出關(guān)鍵步驟 How to do in the individual stages 每一階段的關(guān)鍵原則每一階段的關(guān)鍵原則 the change in last 6 mont

2、hs 過去過去6個(gè)月的變化個(gè)月的變化 Q&A 答疑答疑3Eastern China為什么庫存管理很重要？為什么庫存管理很重要？4Eastern China好的庫存管理對(duì)我們意味著什么？好的庫存管理對(duì)我們意味著什么？ 毛利毛利Other income現(xiàn)金收益現(xiàn)金收益現(xiàn)金收益= （占用現(xiàn)金-投入現(xiàn)金）* 投資收益率 = （銷售*帳期- 平均庫存）*收益率 = 銷售*（帳期-周轉(zhuǎn)次數(shù)）* 收益率5Eastern China2008 Stock Value Per Store76 stores107 stores107 stores129 stores6Eastern ChinaStock Weeks

3、 Cover Trend 7Eastern China關(guān)關(guān) 鍵鍵 步步 驟驟8Eastern ChinaThe Stock Management CycleManual order Database AccuracyPlanogramsKVSIM System Set-upReceiving & ClaimsMerchandisingStock Room ManagementExpiry Date CheckingReturns to Warehouse / SupplierPromotion ManagementMarkdownsStock Adjustments數(shù)據(jù)庫的準(zhǔn)確性數(shù)據(jù)庫的準(zhǔn)確性

4、Reports Management報(bào)表管理報(bào)表管理庫存調(diào)整庫存調(diào)整降價(jià)降價(jià)促銷管理促銷管理返回給倉庫返回給倉庫/供應(yīng)商供應(yīng)商商品的有效期檢查商品的有效期檢查商品陳列和銷售商品陳列和銷售庫房管理庫房管理收貨及索賠收貨及索賠訂貨訂貨陳列圖陳列圖建立建立KVSIM系統(tǒng)系統(tǒng)9Eastern ChinaWould you risk building here?你會(huì)冒險(xiǎn)在這里建房子嗎？你會(huì)冒險(xiǎn)在這里建房子嗎？Physical StockSystem Stock系統(tǒng)庫存系統(tǒng)庫存真實(shí)庫存真實(shí)庫存In an ideal world 10Eastern ChinaThe Stock Management Cyc

5、le庫存管理庫存管理Region SOH SKU Qty. Variance = 0 SKU Qty. SOH accuracyas of STK day % North is 199 times stocktake and Grand Total 883,473 666,860 75.48%East is 198 times stocktake and Grand Total 842,863 628,185 74.53%South is 223 times stocktake and Grand Total 1,113,223 836,473 75.14%National is 700 ti

6、mes stocktake and GRAND TOTAL 3,170,129 2,392,701 75.48%數(shù)據(jù)的準(zhǔn)確性數(shù)據(jù)的準(zhǔn)確性數(shù)據(jù)截至7月11Eastern China庫存調(diào)整庫存調(diào)整店鋪在何種情況下發(fā)現(xiàn)庫存有可能不準(zhǔn)？店鋪在何種情況下發(fā)現(xiàn)庫存有可能不準(zhǔn)？負(fù)庫存報(bào)表？零庫存報(bào)表？收貨/退貨差異缺貨檢查 循環(huán)盤點(diǎn)用何種代碼調(diào)整用何種代碼調(diào)整16+/17 缺貨檢查11+/15 日常盤點(diǎn)18+/19 收貨差異（目前已經(jīng)不要求店鋪?zhàn)觯?5+/36 退貨差異12Eastern ChinaThe Stock Management CycleDatabase AccuracyPlanogramsK

7、VSIM System Set-upStock Adjustments數(shù)據(jù)庫的準(zhǔn)確性數(shù)據(jù)庫的準(zhǔn)確性庫存調(diào)整庫存調(diào)整陳列圖陳列圖建立建立KVSIM系統(tǒng)系統(tǒng)13Eastern ChinaRight POGPlanogram of one meter 1米陳列圖米陳列圖 陳列圖的目的是陳列圖的目的是- 我們?cè)趺幢ＷC陳列圖的一致我們?cè)趺幢ＷC陳列圖的一致14Eastern ChinaThe Stock Management CycleOrder Database AccuracyPlanogramsKVSIM System Set-upStock Adjustments數(shù)據(jù)庫的準(zhǔn)確性數(shù)據(jù)庫的準(zhǔn)確性庫存調(diào)

8、整庫存調(diào)整訂貨訂貨陳列圖陳列圖建立建立KVSIM系統(tǒng)系統(tǒng)A A：自動(dòng)補(bǔ)貨自動(dòng)補(bǔ)貨B B：店鋪?zhàn)孕杏嗀浀呢浧返赇佔(zhàn)孕杏嗀浀呢浧?5Eastern ChinaA ：自動(dòng)補(bǔ)貨貨品：自動(dòng)補(bǔ)貨貨品No of SKUs rolled out to all stores: 3,655 (99%)DEPTDESCNo of SKUsAll storesStart week2002Mens Grooming175Y162001Sanitary Protection149Y172003Bath / Deo / Talc265Y192004Baby144Y192006Haircare664Y222007Paper

9、Goods/Cotton83Y222008Oral197Y226001Fashion379Y246003Home63Y243001Facial921Y253002Hand / Body / DepilatoryY251001/1002Health care247Y 281003First Aid / Non Medical80Y 281004Vitamins59Y 281005Dietary / Health Foods44Y 281010Family Planning97Y 281007/1008Other Health care5Y 285001Gift Confectionery33Y2

10、95002Choc/Candies/ Countlines225Y（除巧克力）295003Snacks/ biscuits/ Food212Y295004/5005Beverages/Sundries1452916Eastern ChinaAR OOS Departmental PerformanceDEPTDESCOOS%Stock Turn2002Mens7.70%4.75 2.41%6.97 2001Sanpro15.78%3.48 2.03%2.87 2003Bath9.05%4.50 4.82%5.17 2004Baby8.54%7.11 1.62%6.96 DEPTDESCOOS%

11、Stock Turn2006Haircare4.70%7.03 2.49%7.36 2007Paper6.30%2.35 4.38%2.24 2008Oral8.40%4.08 2.84%3.60 6001Fashion13.79%4.71 6.00%4.91 6003Home12.34%4.25 3.03%5.06 17Eastern ChinaAuto replenishment logic考慮倉庫的配貨周期與到店的在途時(shí)間長(zhǎng)短考慮每個(gè)貨品在每家店鋪的平均銷售考慮每個(gè)貨品在每家店鋪的排面量和滿架量考慮商品銷售隨季節(jié)的變化考慮促銷和團(tuán)購對(duì)銷售的影響店鋪的庫存一旦低于Min，系統(tǒng)會(huì)跑訂單到ma

12、x店鋪的庫存包括當(dāng)前庫存+ 在途庫存預(yù)留轉(zhuǎn)出庫存退貨庫存訂單可以在035報(bào)表中查詢，并且看到平均銷售及供應(yīng)管理部設(shè)置的Min & Max18Eastern China035 報(bào)表報(bào)表19Eastern ChinaB：未上自動(dòng)補(bǔ)貨：未上自動(dòng)補(bǔ)貨專柜&巧克力專柜專柜街貨供應(yīng)商一般一周送1次次倉貨店鋪每周向倉庫訂2次次正常陳列圖貨品（部分高銷售店鋪除外）巧克力巧克力外區(qū)店鋪不可訂貨，上海市內(nèi)供應(yīng)商直送外區(qū)店鋪不可訂貨，上海市內(nèi)供應(yīng)商直送建議訂貨量建議訂貨量=可變因數(shù)可變因數(shù)*平均周銷售平均周銷售-（店鋪庫存（店鋪庫存+在途庫存）在途庫存）可變因數(shù)陳列圖倉貨2.5（A類貨品）、類貨品）、2（B、C類貨

13、品）類貨品） 直流貨、街貨320Eastern China店鋪庫存店鋪庫存后臺(tái)訂貨后臺(tái)訂貨21Eastern China 開放店鋪?zhàn)孕杏嗀涢_放店鋪?zhàn)孕杏嗀涱愋皖愋蜕掌谏掌诮Y(jié)束日期結(jié)束日期信息提供部門信息提供部門更新周期更新周期每月TOP50月初月底營(yíng)運(yùn)行政每月店鋪裝修改造改造開始當(dāng)天改造結(jié)束當(dāng)天營(yíng)運(yùn)行政新店開店當(dāng)天開店六周后營(yíng)運(yùn)行政陳列圖做促銷促銷開始前6天促銷結(jié)束前一周周末廣州采購每三周專柜貨品上海采購貨品每月更新, 店鋪上專柜的信息收到后立即更新手工訂單和同天自動(dòng)補(bǔ)貨訂單互不影響，但是由于手工訂單會(huì)增大庫存，所以如果沒有相應(yīng)的銷售增大，會(huì)影響下一次的自動(dòng)補(bǔ)貨訂單22Eastern

14、ChinaMonitor delivery監(jiān)控到貨監(jiān)控到貨檢查訂單生成情況檢查訂單生成情況訂貨第二天檢查WTCCN035補(bǔ)貨結(jié)果摘要報(bào)表是否在RMS系統(tǒng)中生成（整張訂單未生成，傳輸問題/IT）檢查訂貨失敗報(bào)表檢查訂貨失敗報(bào)表沒有足夠庫存/屬性問題/稅區(qū)問題23Eastern China屬性的檢查與申報(bào)屬性的檢查與申報(bào)每次訂貨完畢打印訂貨失敗報(bào)表每次訂貨完畢打印訂貨失敗報(bào)表(http:/wtccngziis/NonFullFillmentReport/Mainform.aspx)選擇因?yàn)閷傩栽驅(qū)е掠嗀浭〉呢浧飞蠄?bào)營(yíng)運(yùn)部以下情況屬性改變店鋪不可訂貨品以下情況屬性改變店鋪不可訂貨品非陳列圖非當(dāng)期

15、促銷貨品倉庫已沒有庫存的下圖貨品清貨貨品搶貨而關(guān)閉訂貨貨品（供應(yīng)鏈公告）季節(jié)轉(zhuǎn)換關(guān)閉訂貨貨品（巧克力、唇膏、手霜等，見供應(yīng)鏈公告）24Eastern China零庫存檢查零庫存檢查YN每周選一天進(jìn)行陳列圖貨位缺貨檢查Do Gap Check once a week將所有陳列圖缺貨的貨品輸入HHT（缺貨檢查功能）Scan Gap items into HHT Gap Check Function在后臺(tái)“缺貨檢查”中打印缺貨報(bào)表Print off OOS Report in RSIM篩選系統(tǒng)有庫存和沒有庫存的記錄Separate the zero stock and nonzero stock r

16、ecord系統(tǒng)有庫存？System has stock?在貨架上查“暫無存貨”牌，并追查缺貨原因。Put Temporally OOSticket in front of the price tag and trace the OOS reason.檢查系統(tǒng)庫存是否在其他貨位上Check if the stock is in other location?在其他貨位上？Other location?N進(jìn)行日常盤點(diǎn)，填寫日常盤點(diǎn)表使用15（）進(jìn)行庫存調(diào)整。Adjust the stock with Reason Code 15().將其他貨位上的貨品填補(bǔ)到陳列圖空缺上Fill the gap with the stock in other locations25Eastern China借助零庫存報(bào)表借助零庫存報(bào)表26Eastern China反饋供應(yīng)管理部反饋供應(yīng)管理部.l自動(dòng)補(bǔ)貨數(shù)量過多: Min3周銷售并且排面量+2l自動(dòng)補(bǔ)貨數(shù)量過少: （Min6 weeks.標(biāo)黃色的是庫