電信職位說明書培訓(xùn)中英文對(duì)照

1、 Copyright 職位說明培訓(xùn)職位說明培訓(xùn)2004年5月13日 Copyright 3-P 薪酬之整合模式The Integrated 3-P Compensation Model職職位職職位工作表現(xiàn)工作表現(xiàn)個(gè)人因素個(gè)人因素薪酬薪酬P(guān)ERFORCAMNEERSPSITIONOPON Copyright 確定薪資的關(guān)鍵因素Critical Factors in Determining Compensation oCompensation Strategy 薪酬策略薪酬策略oSize of organization/business unit 企業(yè)規(guī)模企業(yè)規(guī)模oSupply and deman

2、d 供應(yīng)和需求供應(yīng)和需求oJob nature 工作性質(zhì)工作性質(zhì)oKnow what attracts, what motivates and what retains 了解吸引激勵(lì)及保留的因素了解吸引激勵(lì)及保留的因素oKnow what your organization/business unit pays for 了解公司之薪酬策略了解公司之薪酬策略 Copyright 職位說明書職位說明書 Position Clarification Position Clarification Copyright 中層管理的洗衣機(jī)中層管理的洗衣機(jī)The Middle Management Washi

3、ng MachineThe Middle Management Washing Machine高Top中Middle低Bottom清楚Clear含糊Fuzzy清楚Clear Copyright 職位說明書職位說明書Position ClarificationPosition Clarification公司的要求Expected role個(gè)人的理解Perceived role雙方同意Accepted role分配工作責(zé)任Allocation of responsibilities任務(wù)澄清Role clarification 溝通Communication承諾，答應(yīng)負(fù)責(zé)Commitment職位的要

4、求Position Requirements招聘形象Recruitment Profile人力資源基本工具Basic Tool of Human Resources Management Copyright 一個(gè)職位在公司的位置一個(gè)職位在公司的位置The Place of a Position within an OrganizationThe Place of a Position within an Organization公司、機(jī)構(gòu)ORGANIZATION部門FUNCTION 部門 FUNCTION 工作 活動(dòng) 職務(wù) 義務(wù) 所分配之事物. JOB - ACTIVITIES - TASKS

5、 - DUTIES - ASSIGNMENTS .責(zé)任范圍Areas of Responsibility職位Position職位Position職位Position職位Position職位Position職位Position責(zé)任范圍Areas of Responsibility職位Position職位Position職位Position職位Position職位Position職位Position部門FUNCTION Copyright 人力資源管理的基本工具人力資源管理的基本工具A Basic Tool of Human Resources ManagementA Basic Tool of

6、Human Resources Management THE POSITION CLARIFICATION 職位說明職位說明Allocation of responsibilities責(zé)任分配責(zé)任分配Role clarification 責(zé)任說明責(zé)任說明 Objectives setting 目標(biāo)確定目標(biāo)確定Performance contract 工作表現(xiàn)契約工作表現(xiàn)契約Position evaluation 職位評(píng)估職位評(píng)估Compensation structure 薪酬結(jié)構(gòu)薪酬結(jié)構(gòu)Position requirements 職位要求職位要求Incumbent profile 員工形象員

7、工形象ORGANIZATION 機(jī)構(gòu)機(jī)構(gòu)TRAINING 培訓(xùn)培訓(xùn) PROMOTION 晉升晉升REWARD 獎(jiǎng)勵(lì)獎(jiǎng)勵(lì)RECRUITMENT 招聘招聘PERFORMANCE 工作表現(xiàn)工作表現(xiàn)MANAGEMENT管理管理 Copyright 例子: 職位說明書Example of a Position ClarificationSee attached Copyright 職位說明書職位說明書 (1) (1)Position Clarification (1)Position Clarification (1)IDENTITY 確立確立Date 日期日期Organization 機(jī)構(gòu)機(jī)構(gòu)Depa

8、rtment 部門部門Position Title 職位名稱職位名稱Incumbent 任職者任職者Approval 批準(zhǔn)批準(zhǔn)Supervisor 主管主管Supervisors Name 主管名稱主管名稱Approval 批準(zhǔn)批準(zhǔn) Copyright 職位說明書職位說明書 (2) (2) Position Clarification (2) Position Clarification (2)目的 （職位存在的理由，限度和目標(biāo) )PURPOSE (Why the position exists, within what limits and with what objectives) Cop

9、yright 目的目的 ( (職位目標(biāo)職位目標(biāo), , 限制和存在的理由限制和存在的理由) )PurposePurposeResults 結(jié)果Market Share 市場(chǎng)份額Profit 利潤Sales 銷售Quantity 數(shù)量Quality 素質(zhì)Service 服務(wù).Policy 政策Principles 原理Guidelines 準(zhǔn)則Supervision 日常監(jiān)督Organize 組織Direct 指導(dǎo)Recommend 推薦Plan 計(jì)劃Operate 操作活動(dòng)With What Objectives ?Within Which Limits ?Why Does The Positi

10、on Exist ?設(shè)這職位的目的職位存在理由限制范圍$ Copyright 怎樣書寫目的怎樣書寫目的 ( (例子例子: :營銷總監(jiān)營銷總監(jiān)) )設(shè)這職位的目的設(shè)這職位的目的為了完成銷售額，有利潤的銷售及提高市場(chǎng)占有率為了完成銷售額，有利潤的銷售及提高市場(chǎng)占有率限制范圍限制范圍 在公司的營業(yè)發(fā)展方向和產(chǎn)品影響下在公司的營業(yè)發(fā)展方向和產(chǎn)品影響下職位存在理由職位存在理由 制定營銷策略和組織營銷部結(jié)構(gòu)，提高部門成績，完善制定營銷策略和組織營銷部結(jié)構(gòu)，提高部門成績，完善服務(wù)質(zhì)量服務(wù)質(zhì)量 Copyright 怎樣書寫目的怎樣書寫目的 ( (例子例子: :電腦服務(wù)監(jiān)督電腦服務(wù)監(jiān)督) )設(shè)這職位的目的設(shè)這職

11、位的目的為了通過科技來增加工作效率與生為了通過科技來增加工作效率與生產(chǎn)力產(chǎn)力, ,限制范圍限制范圍 在營業(yè)目的及方針下在營業(yè)目的及方針下, ,職位存在理由職位存在理由 給全公司部們提議給全公司部們提議, ,管理電腦及通訊管理電腦及通訊服務(wù)。服務(wù)。 Copyright 怎樣書寫目的怎樣書寫目的 ( (例子例子: :財(cái)務(wù)部經(jīng)理財(cái)務(wù)部經(jīng)理) )設(shè)這職位的目的設(shè)這職位的目的為了領(lǐng)導(dǎo)和管理財(cái)務(wù)部在公司的一切運(yùn)為了領(lǐng)導(dǎo)和管理財(cái)務(wù)部在公司的一切運(yùn)作作限制范圍限制范圍在總部的方針，合作伙伴要求，在總部的方針，合作伙伴要求， 和政府和政府規(guī)定下規(guī)定下職位存在理由職位存在理由提供財(cái)務(wù)控制給公司的一切運(yùn)作提供財(cái)務(wù)控

12、制給公司的一切運(yùn)作 Copyright 怎樣書寫目的怎樣書寫目的 ( (例子例子: :人力資源經(jīng)理人力資源經(jīng)理) )設(shè)這職位的目的設(shè)這職位的目的為了領(lǐng)導(dǎo)和管理公司人力資源部，而支持公司內(nèi)為了領(lǐng)導(dǎo)和管理公司人力資源部，而支持公司內(nèi), , 外部的活動(dòng)外部的活動(dòng)限制范圍限制范圍在公司方針，在公司方針， 資源，資源， 和勞動(dòng)法律下和勞動(dòng)法律下職位存在理由職位存在理由提高公司的知名度，繼以招引，保留，和激勵(lì)員提高公司的知名度，繼以招引，保留，和激勵(lì)員工工 Copyright 職位說明書職位說明書 (3) (3) Position Clarification (3) Position Clarificat

13、ion (3)規(guī)模經(jīng)濟(jì)SIZE Financial機(jī)構(gòu)規(guī)模Size of organization非經(jīng)濟(jì)非經(jīng)濟(jì)Non FinancialNon Financial公司總?cè)藬?shù)公司總?cè)藬?shù)Total no. of employeesTotal no. of employees下屬人數(shù)下屬人數(shù)No. of subordinates: No. of subordinates: Direct - Direct - 直接直接Indirect - Indirect - 間接間接類別類別 經(jīng)理經(jīng)理 專專家家 其他其他Kind: Managers Specialists Kind: Managers Specia

14、lists OtherOther Copyright 職位說明書職位說明書 (4) (4) Position Clarification (4) Position Clarification (4)互相影響的網(wǎng)絡(luò)NETWORK OF INTERACTION外部EXTERNAL內(nèi)部INTERNAL外部EXTERNAL Copyright 職位說明書職位說明書 (5) (5) Position Clarification (5) Position Clarification (5)MINIMUM REQUIREMENTS 最低要求Education 教育Experience 經(jīng)驗(yàn)Specific

15、Knowledge 特別知識(shí)Competencies 技能 Copyright 職位說明書職位說明書 (6) (6) Position Clarification (6) Position Clarification (6)任職者職位名稱日期INCUMBENTPOSITION TITLEDATEAREAS OF RESPONSIBILITY 責(zé)任范圍責(zé)任范圍Headings 名稱名稱Ranking 優(yōu)先排列優(yōu)先排列下定義為了什么效果，做什么下定義為了什么效果，做什么Definition in order to achieve what resultsIMPACT 影響級(jí)別影響級(jí)別Full 全部

16、全部Partial部分部分Supporting 協(xié)助協(xié)助MEASUREMENT CRITERIA 衡量標(biāo)準(zhǔn)衡量標(biāo)準(zhǔn)Quantitative 數(shù)量數(shù)量Qualitative 質(zhì)量質(zhì)量 Copyright 作什么作什么 ( (活動(dòng)活動(dòng)) What (Activities)?) What (Activities)?辨別、選擇、面試、推薦、聘請(qǐng)辨別、選擇、面試、推薦、聘請(qǐng) 合格的人選合格的人選identify, select, interview, recommend and hire identify, select, interview, recommend and hire suitable c

17、andidatessuitable candidates為什么為什么 ( (目的目的) Why (Purpose)? ) Why (Purpose)? 為了在時(shí)間、成本和質(zhì)素上滿足使用者的要求為了在時(shí)間、成本和質(zhì)素上滿足使用者的要求In order to satisfy user specifications in In order to satisfy user specifications in time, cost and quality time, cost and quality 招聘招聘Recruitment Copyright 流動(dòng)現(xiàn)金的管理流動(dòng)現(xiàn)金的管理Cash flow ma

18、nagementCash flow management作什么 (活動(dòng)) What (Activities)?預(yù)測(cè)和估計(jì)短期和長期的資本需求,債務(wù)和債權(quán)人analyse, predict and assess short-term and long-term capital requirements, debtors and creditors為什么 (目的) Why (Purpose)? 為了保持足夠的流動(dòng)現(xiàn)金和獲得最高的回報(bào)In order to maintain sufficient liquidity and maximize returns Copyright 銷售銷售Sales P

19、rospectingSales Prospecting作什么作什么 ( (活動(dòng)活動(dòng)) What (Activities)?) What (Activities)?辨別、接觸和拜訪辨別、接觸和拜訪 準(zhǔn)客戶準(zhǔn)客戶identify, contact and visitidentify, contact and visitprospective companiesprospective companies為什么為什么 ( (目的目的) Why (Purpose)? ) Why (Purpose)? 為了介紹產(chǎn)品和獲得銷售為了介紹產(chǎn)品和獲得銷售In order to introduce products

20、 andIn order to introduce products andobtain sales obtain sales Copyright 監(jiān)督監(jiān)督SupervisionSupervision作什么作什么 ( (活動(dòng)活動(dòng)) What (Activities)?) What (Activities)?提供指導(dǎo)，分配職責(zé)，培訓(xùn)下級(jí)，監(jiān)督績效，提供指導(dǎo)，分配職責(zé)，培訓(xùn)下級(jí)，監(jiān)督績效，提供反饋和支持提供反饋和支持provide direction, allocate provide direction, allocate responsibilities, coach subordinates

21、, responsibilities, coach subordinates, monitor performance, give feedbackmonitor performance, give feedbackand offer assistanceand offer assistance為什么為什么 ( (目的目的) Why (Purpose)? ) Why (Purpose)? 為了達(dá)到期望的目標(biāo)和業(yè)績結(jié)果為了達(dá)到期望的目標(biāo)和業(yè)績結(jié)果In order to achieve desired goalsIn order to achieve desired goalsand perfor

22、mance resultsand performance results Copyright 辦公室辦公室 器材管理器材管理Office Equipment MaintenanceOffice Equipment Maintenance作什么作什么 ( (活動(dòng)活動(dòng)) What (Activities)?) What (Activities)?探討，談判，和推薦探討，談判，和推薦 適當(dāng)?shù)木S修商適當(dāng)?shù)木S修商source, negotiate and recommendsource, negotiate and recommendsuitable vendors for maintenance of

23、 suitable vendors for maintenance of office equipmentoffice equipment為什么為什么 ( (目的目的) Why (Purpose)? ) Why (Purpose)? 為了支持商業(yè)的動(dòng)作順利為了支持商業(yè)的動(dòng)作順利In order to support business In order to support business operation smoothly withoutoperation smoothly withoutmachine breakdownmachine breakdown Copyright 量度的例子量

24、度的例子Examples of measurementExamples of measurementoCost 成本成本ocost per unit 每件成本價(jià)每件成本價(jià)oactual vs budget 實(shí)際對(duì)比預(yù)算實(shí)際對(duì)比預(yù)算oTime 時(shí)間時(shí)間odeadline 限期限期otime to market 到達(dá)市場(chǎng)的時(shí)間到達(dá)市場(chǎng)的時(shí)間ounits per man-hour 個(gè)人出產(chǎn)額個(gè)人出產(chǎn)額oQuantity數(shù)量數(shù)量omargin / profit 邊緣邊緣 、利潤、利潤ooutput 產(chǎn)量產(chǎn)量orevenue 收入收入ovolume 量量oQuality 素質(zhì)素質(zhì)oaccuracy 準(zhǔn)確

25、性準(zhǔn)確性oservice reliability 可靠性可靠性oHuman reaction 人的反應(yīng)人的反應(yīng)ocomplaints 投訴投訴ocompliments 稱贊稱贊ofeedback 反饋反饋 Copyright 全部，部分或協(xié)助？全部，部分或協(xié)助？Full, Partial or Supporting?Full, Partial or Supporting?全部FULL部分PARTIAL協(xié)助SUPPORTING在同等級(jí)內(nèi)的責(zé)任Responsibilitywithinthe samehierarchy責(zé)任被分配在機(jī)構(gòu)的左右Responsibilitysharedleft and r

26、ightin the organization責(zé)任在機(jī)構(gòu)內(nèi)的某處Responsibilitysomewhere elsein the organization Copyright 衡量標(biāo)準(zhǔn)衡量標(biāo)準(zhǔn) (2) (2)Measurement Criteria (2)Measurement Criteria (2)Accurate Figures 準(zhǔn)確數(shù)據(jù)Ratios 比率Scale of Values 價(jià)值程度General clarifications 一般說明Objectivity 客觀性客觀性Subjectivity主觀性主觀性 Copyright 職位說明項(xiàng)目的安排職位說明項(xiàng)目的安排Logi

27、stics of Position ClarificationLogistics of Position Clarification最新的機(jī)構(gòu)圖Organization chart up-to-date and complete 職位和任職者的名單List of positions and incumbents 主管職位和任職者的名單List of supervisory positions and incumbents活動(dòng)時(shí)間表Calendar for communication-implementation-follow-up職位說明書的表格Position Clarification T

28、ool (format) 職位說明工具 Copyright 如何澄清及審核角色如何澄清及審核角色How to clarify and audit roles and responsibilities Copyright 思考和行動(dòng)動(dòng)詞的例子思考和行動(dòng)動(dòng)詞的例子Examples for Thinking and Action VerbsExamples for Thinking and Action VerbsInitiate 創(chuàng)始創(chuàng)始Participate 參加參加Contribute 貢獻(xiàn)貢獻(xiàn)Recommend 推薦推薦Plan 計(jì)劃計(jì)劃Decide 決定決定Organize 組織組織Imp

29、lement 推行推行Execute / Realize 執(zhí)行執(zhí)行/ 實(shí)現(xiàn)實(shí)現(xiàn)Direct / Manage 指導(dǎo)指導(dǎo)/ 管理管理Control 控制控制Supervise 監(jiān)督監(jiān)督Revise 修改修改Adapt 更新更新Thinking 思考思考Decision 決定決定Action 實(shí)施實(shí)施 搜尋 / 評(píng)估 / 發(fā)展 / 建議 / 忠告 Search / Evaluate / Develop / Propose / Advise Copyright 動(dòng)詞指南動(dòng)詞指南Glossary of Action VerbsAdministerEstablishAdviseExecuteAnalyz

30、eFollow-upApproveInitiateAssignIssueAssistMaintainAuditManageAuthorizeMotivateConsultNegotiateContributeOrganizeControlParticipateCoordinatePerformDelegatePlanDetermineProvideDevelopRecommendDirect ReviewEnsureSupervise Copyright Clarification of ResponsibilitiesPositionArea of Responsibility PRODUC

31、TIONMeasurement CriteriaOffshore Platform ManagerMonitor, review, initiate and approve productionactivities and changes, and schedule unit shutdown andstartup due to emergenciesin order toachieve optimum production at lowest cost and reachproduction target safely. Meet production target Meet optimum

32、 productionparameters Accuracy of budget No incidents and accidentsProduction SupervisorSupervise, implement and review daily productionactivities and changes, schedule unit shut-down andstartup due to emergencies and plan workoversin order toachieve optimum production at lowest cost and reachproduc

33、tion target safely. Meet optimum productionparameters Meet production target No incidents and accidentsSenior Production OperatorKeep production process running, observe, report orcorrect upsets, carry out manual production in case ofautomatic failuresin order toMeet optimum production target safely

34、. Amount of oil produced No incidents No accidents Copyright 責(zé)任澄清責(zé)任澄清職位責(zé)任范圍 生產(chǎn)為了以最低成本獲得最適度之生產(chǎn)及安全地達(dá)到生產(chǎn)目標(biāo) , 監(jiān)督,檢討,推動(dòng)及批準(zhǔn)生產(chǎn)活動(dòng)和轉(zhuǎn)變,及因應(yīng)緊急事故作單位停機(jī),開動(dòng)之安排。為了以最低成本獲得最適度之生產(chǎn)及安全地達(dá)到生產(chǎn)目標(biāo), 監(jiān)督,實(shí)施及檢討日常遠(yuǎn)作生產(chǎn)活動(dòng)和改變,及因應(yīng)緊急事故作單位停機(jī),開動(dòng)之安排,并工作諞排。為了安全地達(dá)到最適度之生產(chǎn)目標(biāo), 維持生產(chǎn)程序遠(yuǎn)作,觀察,報(bào)導(dǎo)或改正混亂,當(dāng)出現(xiàn)機(jī)械故障時(shí)開始手做的生產(chǎn)。海岸月臺(tái)經(jīng)理生產(chǎn)主管高級(jí)生產(chǎn)操作員 衡量標(biāo)準(zhǔn)達(dá)到生產(chǎn)目標(biāo)達(dá)到最

35、有利生產(chǎn)指標(biāo)預(yù)算之準(zhǔn)確度無事件及意外發(fā)生達(dá)到最有利生產(chǎn)指標(biāo)達(dá)到生產(chǎn)目標(biāo)無事件及意外發(fā)生產(chǎn)油量無事件發(fā)生無意外發(fā)生 Copyright Clarification of ResponsibilitiesPositionArea of Responsibility - SAFETY TRAININGMeasurement CriteriaSafety ManagerIdentify training needs, develop, source and deliver(where required) training programsin order toreinforce and raise s

36、afety awareness, and prevent incidentsand accidents. Employee safety awareness Incidents record Accidents record Safety non-compliance recordSafety RepresentativeCoordinate, arrange and conduct safety training for allnew personnel and refresh training for existing personnelin order toeducate all per

37、sonnel on safety practices, regulations,emergency response and use of equipment, and preventincidents and accidents. Employee safety knowledge andskills Feedback Incidents record Accidents record Safety non-compliance record Copyright 責(zé)任澄清責(zé)任澄清職位安全經(jīng)理安全代表責(zé)任范圍 安全訓(xùn)練為了加強(qiáng)及提高安全警覺性,及避免發(fā)生事件及意外 ,辨別培訓(xùn)需要,開發(fā),搜索及

38、予以培訓(xùn)課程。為了教育所有人員在安全措施,準(zhǔn)則,緊急時(shí)的應(yīng)變及儀器之使用及避免發(fā)生事件及意外,統(tǒng)籌,安排及領(lǐng)導(dǎo)安全培訓(xùn)給所有新加入的員工及喚起現(xiàn)有員工對(duì)安全訓(xùn)練之記憶。 衡量標(biāo)準(zhǔn)員工對(duì)安全之警覺性發(fā)生事件之記錄發(fā)生意外之記錄不符安全標(biāo)準(zhǔn)之記員工之安全知識(shí)及技能反饋發(fā)生事件之記錄發(fā)生意外之記錄不符安全標(biāo)準(zhǔn)之記錄 Copyright Clarification of ResponsibilitiesPositionArea of Responsibility - MARKET SHAREMeasurement CriteriaSales/Marketing DirectorDirect, organize and control product launches, decidepromotion strategies regarding pricing, packaging,channels and organi