知識管理的未來ppt課件

1、1.1Transforming Knowledge: The 21 Century Wealth DriverDr. Charles M. SavageKnowledge Era Enterprises, Inc.“Shaping our Future Cable & Wireless OptusMelbourne, October 28, 1999 2.Knowledge, A Map Please?3.Historical ErasAgriculturalIndustrialKnowledge4.Sharing of logsSuperstition: Unlucky to go out

2、twice with the same crewKnown split of profits from the tripWhaling Industry Prototype of Knowledge Intense Industry5.Knowledge & EnergyAspirationsCapabilitiesAspirationsCapabilities Person APerson B6.Sources of Wealth:Agricultural EraLaborHandsKnowledgeHeadsCapital: Money & MachinesLand & Resources

3、7.Sources of Wealth:Industrial EraLaborHandsKnowledgeHeadsCapital: Money & MachinesLand & Resources8.Sources of Wealth:Knowledge EraLaborHandsKnowledgeHeadsCapital: Money & MachinesLand & Resources9.Sources of Wealth:LaborHandsKnowledgeHeadsCapital: Money & MachinesLand & Resources10.Sources of Weal

4、th:LaborHandsKnowledgeHeadsCapital: Money & MachinesLand & ResourcesEconomy ofScarcityEconomy ofAbundance11.New Vortex of Understanding about Knowledge EraOrganizational Learning& Self-OrganizingThe WebIntellectual CapitalCore CompetenciesInnovationKnowledge ManagementEmotional Intelligence12.Dynami

5、cStableComplexSimplePace of ChangeKnowledge RequirementsNolan & Norton, 198813.VisionStrategyCultureValues Balanced Scorecard CustomersFinanceLearning & DevelopmentProcessesWhat investments in our customers bring them excellentresults?How can we better organize our knowledge?How do we leverage the v

6、alueof our customers knowledge?How can we use ours and ourcustomers knowledge moreeffectively?Innovating with our customers!14.Inventory Turns =Cost of Goods Sold for YearAverage Inventory for YearKnowledge Turns =Ability to Build Upon others Capabilities*Level of Distrust*Others Capabilities = Indi

7、viduals, Functions, Lines of Business (LOBs), Suppliers, Customers and Customers CustomersKnowledge Turns15.0.1 0.5 1 5 10Finding Faults Finding Strengths Trust Distrust =Individuals:Functions/Departments:Lines ofBusiness:=Suppliers/Partners:Customers:CustomersCustomers:50.510 Knowledge Turns (2)16.

8、Knowledge Turns: Results17.Knowledge Turns: Results18.Industrial Era: Conceptual ConfinementHelp!I find little trust in the organizationOthers are always looking for my weaknesses My intellect & emotions are not valued Relationships are not important19.Knowledge Era: “Production through DialogueValu

9、es (trust) are keyI must discover others capabilities & aspira- tions to build uponWe excel in teaming our competencies to seize opportunitiesLearning enhances earnings20.Tangible AssetsVisible FinanceCashARPPEExternalInternalPersonalCompetenceShort-term DebtLoansStock EquityInvisible EquityObligati

10、onKarl-Erik SveibyCustomer CapitalStructural CapitalHuman CapitalKey Elements of Knowledge Capital21.Financial FocusProcessFocusCustomerFocusHuman FocusRenewal & Development FocusIC Framework at Skandia22.Skandia Navigator ModelFinancialCapitalHumanCapitalCustomerCapitalInnovationCapitalProcessCapit

11、alOrganizationCapitalStructuralCapitalIntellectualCapitalMarket Value23.Industrial Era Agricultural Era Adam SmithJames WattHenri FayolFrederick W. Taylor24.Industrial Era Agricultural Era 25.Industrial Era Agricultural EraABCCulture of MistrustCulture of Devaluing26.Industrial EraKnowledge EraAgric

12、ultural Era27.Master Servant RelationshipWith One AnotherEmployer-EmployeeConcept“+/“XIndustrial EraKnowledge EraAgricultural Era28.Supply ChainSupplierCompanyCustomer29.Supply Chain - extendedCustomersCustomersSupplierCompanyCustomers30.Customers Needs and AspirationsProblems & NeedsAspirations & O

13、pportunities31.Supply Chain: Needs & AspirationsSupplierCompanyCustomersCustomersCustomersNeedsAspirationsTransactionsOpportunities32.Valuing Cluster: Interactive ViewSupplierCompanyCustomersCustomersCustomersCompanyCustomersSuppliers/PartnersCustomers Customers33.Skandia AFS Working the Whole Syste

14、mSkandiaEnd UsersFunds ManagersBrokersWholesaleAnnuitiesManageFundsSellAnnuitiesInvest inFutureSelectEventsUncertainFutureStudy34.84Skandia AFS Working the Whole SystemSkandiaEnd UsersFunds ManagersBrokers240085,0001.5 Million35.AspirationsCapabilitiesCustomersCustomersCustomersCompany Knowledge Era

15、 Enterprising and Dynamic TeamingAspirationsAspirationsAspirationsCapabilitiesCapabilitiesCapabilitiesSuppliers/Partners“x36.TransactionsProduct SolutionsBusiness SolutionsMass CustomizationPartneringDynamic Teaming,Virtual Enterprising &Knowledge NetworkingStructuralCapitalHuman CapitalCustomer/Sup

16、plierCapitalEvolving Business Model37.DynamicStableComplexSimplePace of ChangeKnowledge RequirementsNolan & Norton, 1988 Your Company in 2001?38.39.+ / “ X “40.ProcessesFinance Learning CustomersImaginativeSystemic(Context Giving) OperationalInterpersonalInter-Organiza-tionalValues Subtracting Value

17、7Industrial EraDivision &Subdivsion of LaborDistrust &DevaluingFollow InstructionsSWOT41.ProcessesFinance Learning CustomersImaginativeSystemic(Context Giving) Values Multiplying Value7Knowledge EraOperationalInterpersonalInter-Organiza-tionalBenchmarking& BenchbreakingDialoguing &Innovating withCus

18、tomersTeaming &AlliancingRedefing Rules &Seizing Opportunities42.Competitive Power of Intellectual CapitalIntelligence and knowledge with unique insights your competitor cant envisionInnovative products with superlative value your competitor cant createInnovative processes with extraordinary speed and efficiency your competitor cant matchHigh integrity relationships with superior co