議案1關于調整總公司部門組織架構的

1、議案1：關于調整總公司部門組織架構的議案Bill 1：The Proposal of Changing theHO Organizational Structure本次總部組織結構設計重大職能調整摘要本次組織結構調整最大的改變，一是將農險條線多頭管理，整合為統(tǒng)一的農險部，二是將原先商險的“產品全流程承包制”向基于流程的“責任中心制”改變，這對各部門的責任意識和客戶導向有更嚴格的要求，除此以外，主要的重大調整及建議如下：部門/機構調整建議督導組在總公司設立非常設督導組，根據(jù)公司戰(zhàn)略發(fā)展方向及業(yè)務發(fā)展需要，由公司委任相關領導、經(jīng)驗豐富的專家通過業(yè)務督導和業(yè)務協(xié)調，落實公司的重點項目。農險部由種、養(yǎng)

2、、林三個部門合并而成，內部覆蓋全流程，從客戶到理賠，但從風險考慮客服建議公司統(tǒng)一管理（客戶投訴和承保理賠回訪)，另外為加強農險的地位和作用，建議將其放入營銷中心。營銷渠道部設置該部門最主要就是統(tǒng)一管理公司的各類渠道，實施歸口管理，并建設銷售隊伍。公司業(yè)務部負責域外業(yè)務開拓和分公司業(yè)務支持。從事股東業(yè)務、經(jīng)代渠道和重點客戶業(yè)務，并支持分公司落實重點客戶和業(yè)務。戰(zhàn)略企劃部企劃職能放入戰(zhàn)略企劃部，強化戰(zhàn)略及其經(jīng)營計劃的指導。VIP客戶服務及CRM系統(tǒng)（含政府關系），放在戰(zhàn)略部統(tǒng)一管理推動，未來條件成熟后放入相應的歸口管理部門產品及兩核委員會為強化產品的創(chuàng)新和研發(fā)職能，通過統(tǒng)一的委員會協(xié)調產品、兩核和

3、風險管理。明確5個戰(zhàn)略方向的承接部門農險部承擔“以政策性農險為主”，公司業(yè)務部承擔“股東業(yè)務”，營銷渠道部協(xié)同農險部及相關商險部門承擔“縣域經(jīng)濟”，車險部門承擔“車險”，公司業(yè)務部協(xié)同營銷渠道部牽頭各部門，做好“總對總”業(yè)務Abstraction of the Department Functions Adjustment DesignThe most variety of the organization adjustment : First of all, make the multiple management integrated into a API department; seco

4、ndly alter the original production and procedure system of commerce insurance into the process based responsibility center system，which has more strictly requirements to the sense of duty and customer orientation, besides the key adjustment and suggestions as following table:Dpt.ChangeDirector Group

5、Set the non-permanent director group at headquarter, according to direction and requirements of the strategy development, appoint related senior executive or experts charges to practice the specified key projects by direction and coordinationAPICombine the original agriculture insurance, livestock i

6、nsurance and forest insurance. Set the full process, since customers to underwriting. Considering the customer service from the risk aspect, suggesting the company has unified management (claim, underwrite, settlement and tracking). In addition, in order to strength the role of API, suggesting set i

7、t under the sales center. Sales Channel Dpt.Manage the channels of company integrally. Carry out under centralized management by specialized departments, meanwhile construct the sales team.Corporate Business Dpt.Develop the external business and support the branches business. The main tasks include

8、shareholder business, broker channels and key customer business. Meanwhile support the branches to develop the key customers.Strategy and communicationThe strategy and communication hold planning function. Strengthen the direction to strategy and business planning. The VIP customer service and CRM s

9、ystem are suggested to put into the department and would classified into the appropriate department to centralize manage in future.Product and Insurance CommitteeTo strengthen the abilities of innovation and research, the united committee would coordinate the product, underwriting and risk control.D

10、pt. In charge of 5 strategic directionsAPI undertakes the policy agricultural insurance, corporate and business undertakes the shareholder business, sales channel cooperate with API and related departments to develop the county business, motor takes motor insurance, corporate and business and sales

11、channel takes the lead to ensure the headquarter to headquarter business.總部組織架構調整示意合并的部門新增的部門職能加強的部門 非車險部 再保險部營銷渠道部農險部財務部資產管理部公司業(yè)務部產品精算部理賠客服部 信息技術部審計稽核部綜合辦公室戰(zhàn)略企劃部人力資源部 車險部中航安盟總部種植險部 養(yǎng)殖險部林業(yè)險部 財產險部 意健險部投資部合并名稱調整董事會辦公室總裁辦公室名稱調整合并市場中心營銷中心運營中心 前臺部門中臺部門后臺部門優(yōu)化前優(yōu)化后共同資源中心大項目部保險行業(yè)價值鏈風險及法律合規(guī)部法律合規(guī)部名稱調整新增 客戶服務部職

12、能劃入名稱調整戰(zhàn)略規(guī)劃部合并督導組Overview of Organization Architecture AdjustmentAssemble dept.New dept.Reinforce dept. Non-motor insurance ReinsuranceSales and channel dept.APIFinancial dept.Asset managementBackcorporate business dept.Products and actuaryClaim and CS ITAudit dept.General admin officeStrategy and c

13、ommunicationHR Motor Insurance Headquarter Crops insurance livestock insuranceForest insurance Property insurance Accident health dept.InvestmentCombineChange nameBOD officeGM officeCombineMarketing CenterSales CenterOperation CenterFrontMiddlebeforeafterCommon Resource CenterKey projectValue chain

14、of InsuranceRisk and complianceLaw and compliance dept.Change nameNew Customer service dept.Add functionChange nameStrategy dept.CombineDirect groupChange name調整后組織架構：總部擬設置營銷中心、市場中心、運營中心、共同資源中心四個虛擬責任中心，分前、中、后臺共設16個部門 非車險部 再保險部營銷渠道部農險部財務部資產管理部公司業(yè)務部產品精算部理賠客服部 信息技術部審計稽核部綜合辦公室戰(zhàn)略企劃部人力資源部 車險部總裁市場中心營銷中心運營中

15、心 前臺部門中臺部門后臺部門共同資源中心風險及法律合規(guī)部督導組產品及兩核委員會職業(yè)發(fā)展委員會信息技術與互聯(lián)網(wǎng)委員會四川分公司吉林分公司遼寧分公司黑龍江分公司陜西分公司The adjusted organization architecture has 4 responsibility centers: sales center, market center, operation center, public resource center, which are divided into 16 departments Non-motor Insurance Re-InsuranceSales c

16、hannel DeptAPIFinance DeptAsset ManagementCorporate business DeptProduction and actuaryClaim and CS ITAudit DeptGeneral admin OfficeStrategy and communicationHR Motor InsuranceCEOMarket CenterSales CenterOperation Center FrontMiddleBackCommon Resource CenterRisk and ComplianceDirector groupProduct a

17、nd underwriting committeeCareer development committeeIT and network committeeSichuanJilinLiaoningHeilongjiangShannxi在新的責任中心定義下，各部門責任定位及其成本定位如下圖示意客戶渠道產品承保理賠客服投資管理支持責任中心前臺營銷中心市場中心中臺運營中心后臺共同資源中心公司業(yè)務部營銷渠道部產品精算部理賠客服部農險部車險部非車險部再保險部信息技術部財務、審計、合規(guī)人力、戰(zhàn)略、綜合辦公室等資產管理部股東價值最大化Responsibility and cost of departments

18、 under the new obligation center.CustomerChannelProductsUnderwritingClaimCustomer ServiceInvestAdmin supportObligationFrontSales CenterMarketing CenterMiddleOperation CenterBackCommon Resource CenterCorporation business dept.Sales and channel dept.Products & ActuaryClaim and CSAPIMotor insuranceNon-

19、motor insuranceReinsuranceITFinance, audit, compliance, HR, strategy, general office etc.Asset ManagementShareholders value maximization營銷渠道部部門主要職責1.營銷規(guī)劃負責制定公司營銷管理方面的各項規(guī)章制度及管理辦法負責制定公司營銷計劃和營銷政策負責組織實施組織化營銷、定向營銷等多種營銷策略負責根據(jù)公司整體業(yè)務發(fā)展戰(zhàn)略，建立總分支一體化的營銷管理體系2. 渠道發(fā)展負責制定公司渠道發(fā)展策略，對渠道進行梳理和深耕，進行渠道規(guī)劃并組織實施負責總對總的渠道（全國經(jīng)代

20、渠道）統(tǒng)一歸口管理負責網(wǎng)銷、電銷等創(chuàng)新渠道發(fā)展負責指導、檢查、監(jiān)督各分公司渠道管理工作負責縣域渠道驅動3. 銷售團隊建設及管理負責銷售基本法的建設、維護負責制定銷售激勵方案，并進行銷售人員考核負責銷售工具管理Sales Channel Dpt.Main Function1. Sales schemeFormulate the rules and regulations of sales management. Formulate the sales scheme and sales policies.Implement the sales strategy such as organized

21、marketing, directed marketing.Establish the integrated sales system according to the company overall strategy.2. Channel developmentFormulate and implement the channel develop plan.Centralized manage the headquarter to headquarter channel (country broker channel)Develop the innovative channel includ

22、e online sales and e-marketing.Direct and review the channel management of branches.Drive the county channel.3. Sales team construction and management Regulate and revise the basic rules of sales.Formulate the inspire scheme of sales, and assess the performance of sales.Administrate the sales tools.

23、公司業(yè)務部1、業(yè)務拓展股東業(yè)務開發(fā)：協(xié)調中航工業(yè)集團及法方股東方面的關系，組織、實施中航工業(yè)集團及法方股東業(yè)務方面的商險開發(fā)及拓展重點客戶開發(fā)：負責開展公司關系業(yè)務等重點客戶商險業(yè)務域外業(yè)務開發(fā)：分公司以外的業(yè)務開發(fā)和開拓負責總對總的渠道（全國經(jīng)代渠道）的開發(fā)和拓展2、分公司業(yè)務支持協(xié)助分公司開拓本區(qū)域內的股東業(yè)務和重點客戶業(yè)務部門主要職責Corporate Business Dpt.1. Business developmentShareholders business: coordinate the relationship of shareholders, organize and im

24、plement the development of commercial insurance business to AVIC and Groupama.Key customers: develop the key relationship business.Develop the headquarter to headquarter channel (country broker channel)2. Supporting the branches businessAssist branches to develop the shareholder business and key cus

25、tomer business in the area of branch.Main Function農險部1. 業(yè)務規(guī)劃 結合各?。ㄊ校┺r業(yè)保險業(yè)務開辦和農業(yè)保險實務操作實際，組織制定、修改和完善農業(yè)保險業(yè)務管理辦法根據(jù)公司農業(yè)保險發(fā)展任務，負責制定公司農險業(yè)務的中長期發(fā)展規(guī)劃、年度計劃和競爭策略2、市場開發(fā)加強與各級政府溝通和聯(lián)系，協(xié)助省分支公司農險業(yè)務的開發(fā)指導、監(jiān)督、檢查分支機構農險業(yè)務經(jīng)營情況3. 產品管理提出公司農險產品開發(fā)計劃，協(xié)同產品精算部負責農險產品管理負責涉農產品的開發(fā)及業(yè)務協(xié)調等4.承保負責農險業(yè)務的承保管理5.理賠負責農險業(yè)務的理賠管理6.政策研究負責深入研究國家農業(yè)和農

26、險政策及省、市、縣農業(yè)經(jīng)濟，加強與各級地方政府的聯(lián)系，開展溝通協(xié)調、爭取政策支持研究、推廣農險業(yè)務的經(jīng)營模式和管理體制7.政府涉農商險業(yè)務開展負責各級政府涉農商險業(yè)務的開拓、開發(fā)部門主要職責API1. Business schemeFormulate, revise and complete the regulation of agriculture insurance business, which should combine with the business and practice of local agricultural insurance. According to the a

27、gricultural insurance business tasks, formulate the agricultural insurance scheme of medium and long term, annual scheme and competition tactics. 2. Marketing developmentStrengthen the communication and connection with government, support the provincial branches develop the API business. Direct and

28、review the agricultural insurance business of branches. 3. Products managementPropose the products develop plan and work with actuary dept. to take the responsibility of API products management.Develop the agricultural related products and coordinate the business.4. UnderwritingUnderwrite the agricu

29、ltural insurance.5. ClaimCharges for mange the claims of API.6. Policy researchResearch the agriculture and API policies and agricultural economics, strengthen the connection with local government, and strive for the policy support.Research and spread the operation mode and management system of API.

30、7. Agriculture related commercial insurance developmentDevelop the agriculture related commercial insurance with all hierarchy government.Main Function車險部1.經(jīng)營規(guī)劃負責制定公司車險業(yè)務的中長期發(fā)展規(guī)劃、年度計劃和市場經(jīng)營策略研究車險業(yè)務的風險及特征，加強市場調研，制定并實施車險經(jīng)營和承保管理制度和實務規(guī)章加強對外合作，積極開拓車險中介營銷渠道加強車險客戶資源管理，開發(fā)客戶服務項目和手段，維護車險大客戶資源，積極開展車險大項目和重點項目的公關

31、、展業(yè)和服務工作2. 承保支持研究車險業(yè)務的風險及其特征，加強市場調研，制定并實施車險產品開發(fā)、營銷和承保管理制度和實務規(guī)章，建立風險管理體系指導、監(jiān)督所轄分支機構車險業(yè)務經(jīng)營、承保政策和產品定價等情況，適時調整經(jīng)營策略，促進車險業(yè)務的健康發(fā)展，確保車險保費、利潤計劃的完成提出公司車險產品開發(fā)計劃，協(xié)同產品精算部負責車險產品管理參與車險理賠政策的制定，提出改進車險理賠工作的意見和建議及時處理超省、自治區(qū)分公司權限車險業(yè)務的審核和上報工作，協(xié)調車險業(yè)務工作流程對農險部的涉農商險技術支持3. 策略研究研究國際國內車險市場發(fā)展動態(tài)、趨勢和市場需求，及時掌握市場動態(tài)，適時調整經(jīng)營策略確保公司車險業(yè)務健

32、康發(fā)展部門主要職責Motor Insurance Dpt.1. Business schemeFormulate the motor insurance scheme of medium and long term, annual schemes and marketing tactics.Research the risk of motor insurance and the features, carry out marketing research, formulate the rules and regulation for business and underwriting of m

33、otor insurance. Looking for cooperate opportunities, expanding the agency sales channel.Promoting client resource management, developing the service items, maintaining the resource of key customers, emphasizing the public relation, business development and services to the key projects. 2. Underwriti

34、ngResearch the risk of motor insurance and the features, carry out marketing research, formulate the rules and regulation for the products development, sales and underwriting of motor insurance. Build up the risk control system.Direct and review the motor insurance business of branches, include the

35、operation, underwriting and the price fixing, strategy adjustment. To ensures achieve the premium of motor insurance.Propose products develop plan of motor insurance, and cooperate with actuary to take the responsibility of product management.Participate the formulation of claim policy and propose t

36、he suggestions to improve the claim service.Review and report the business exceed the branch authority, coordinate the workflow of motor insurance.Supply technique support to agricultural related commercial insurance.3. Strategy researchResearch the domestic and foreign marketing of motor insurance,

37、 the trend and demand of marketing, master the marketing dynamic and adjust the business strategy.Main Function非車險部部門主要職責1.經(jīng)營規(guī)劃制定公司財產險、意健險、信責險等非車險業(yè)務的中長期發(fā)展規(guī)劃、年度計劃和市場經(jīng)營策略：研究非車險業(yè)務的風險及特征，加強市場調研，制定并實施非車險經(jīng)營和承保管理制度和實務規(guī)章加強對外合作，積極開拓財產險、意健險、信責險中介營銷渠道2. 承保支持負責財產險、意健險、信責險等非車險核保權限管理，開展總公司權限內的非車險核保提出公司非車險產品開發(fā)計劃，協(xié)

38、同產品精算部負責非車險產品管理參與財產險、意健險、信責險理賠政策的制定，提出改進財產險、意健險、信責險理賠工作的意見和建議負責指導、監(jiān)督分公司非車險業(yè)務經(jīng)營、承保政策收集數(shù)據(jù)信息，建設數(shù)據(jù)分析體系，建立風險地圖工作對農險部的涉農商險技術支持3. 策略研究研究國際國內財產險、意健險、信責險市場發(fā)展動態(tài)、趨勢和市場需求，及時掌握市場動態(tài)，適時調整經(jīng)營策略確保公司非車險業(yè)務健康發(fā)展Non-motor Insurance Dpt.Main Function1. Business schemes Formulate the business scheme of medium and long term,

39、 annual schemes and marketing tactics for non-motor insurance such as property insurance, accident health insurance and credit obligation insurance. Research the risk of non-motor insurance and the features, carry out marketing research, formulate the rules and regulation for business and underwriti

40、ng of non-motor insurance. Strengthen external cooperation, expanding the agency sales channel. 2. UnderwritingCharge the authority management for non-motor insurance, and the underwriting under the corporation authority.Propose and demonstrate the improve and innovate planning of non-motor insuranc

41、e products.Participate the formulation of claim policy and propose the suggestions to improve the claim service.Direct and review the non-motor insurance business of branches and their underwriting policies.Collect data, build data analysis system and risk mapSupply technique support to agricultural

42、 related commercial insurance.3. Strategy researchResearch the domestic and foreign marketing of non-motor insurance, the trend and demand of marketing, master the marketing dynamic and adjust the business strategy.產品精算部1.產品管理負責對現(xiàn)有產品進行業(yè)務數(shù)據(jù)分析，完成專項評估報告并提交經(jīng)營決策層負責及時向保監(jiān)進行產品申報，完成產品報批的相關工作負責定期向農險部、車險部和非車險部

43、的承保條件提供建議負責產品生命周期管理2. 產品開發(fā)根據(jù)市場環(huán)境變化及發(fā)展需要，進行同業(yè)研究，制定并適時調整產品研發(fā)制度，制定、修改新產品研發(fā)計劃并具體實施負責收集和分析公司新產品開發(fā)或產品改造等需求，并組織進行新產品開發(fā)或產品改造，包括條款擬定、定價測算、費率測算、產品風險模式、產品申報等；參與制訂新產品推廣方案，組織新產品培訓，負責條款、費率規(guī)章的解釋工作； 全面指導、檢查各分支機構產品研發(fā)相關工作3. 精算負責險種設計開發(fā)、費率計算、計提責任準備金等有關業(yè)務精算、財務精算工作負責測算準備金數(shù)據(jù)，進行償付能力管理部門主要職責Product Actuary Dpt.1. Products m

44、anagementCarry out the business data analyze to existing products, make the special assessment report and submit to the decision-making level.Filing the products to CIRC, and related work to products approving.Offering suggestions to underwriting business line.In charge of product lifecycle manageme

45、nt2. Products developmentResearching the competitors products base on the marketing circumstance and development requirement. Formulate and revise R&D regulations, update and implement the product develop planning.Collecting and analyzing the demand of development and improvement to the existing pro

46、ducts, and organize the products development and upgrade. Design the scheme of product promotion, organize the training, and explain the clauses and rate of fee.Direct and review R&D related working of branches.3. Actuary Design the new product , calculate the rate of fees, withdraw the risk reserve

47、 capital and other business and accounting related actuaries.Estimate the data of risk reserve capital, and solvency management.Main Function理賠客服部部門主要職責1.商險理賠管理制定并組織實施總部商險理賠的工作計劃和相關制度、流程和規(guī)范制定并組織實施總部統(tǒng)一的理賠實務標準流程及理賠質量管理體系確定并實施核賠權限管理，負責總部以及分公司超權限案件的查勘定損、理算、核賠、復勘等工作指導、監(jiān)督和檢查分支機構核賠權限的履行，組織參與重大案件的理賠處理研究和應用理

48、賠技術手段，使用、推廣和完善網(wǎng)上理賠系統(tǒng)定期向相關部門提供理賠分析報告，向業(yè)務部門提出改進和提高核保技術的建議負責臨分（包括分入、分出）賠案和涉外賠案的處理負責車險定價庫的建設和維護、公估公司的管理和定點醫(yī)院的管理2. 客戶服務管理制定客戶服務管理制度、工作流程，標準化的服務規(guī)范負責全國范圍客戶的電話報案、咨詢服務、投訴受理和投訴分析等工作建立服務質量測評和監(jiān)督體系，處理各類客戶投訴案件，組織實施客戶服務水平的評價和監(jiān)督維護客戶關系管理系統(tǒng)，對客戶信息進行分析運用負責車險和非車險的理賠回訪、常規(guī)回訪等回訪工作負責農險的承保、理賠回訪工作3.分公司理賠管理負責分支機構理賠隊伍的統(tǒng)一管理，統(tǒng)一服務

49、體系建設Claim and Customer Service Dpt.Main Function1. Claim managementFormulate the regulations, workflow and rules of commercial insurance.Formulate the standard claim process and service quality management system.Claim settlement authority management, responsible for the loss assessment, the claim se

50、ttlement and the validation to the cases exceeded the authority.Direct and review the claim authority of branches, organize the claim settlement to the significant case.Research and apply claim technologies, promote and improve the online claim system.Supply the claim analysis report to related depa

51、rtments, and propose the suggestions to make a better underwriting.Deal with the facultative reinsurance claims and external claim cases.Establish and maintain the database of price fixing, management of insurance assessment organization and designated hospitals.2. CS managementFormulate the regulat

52、ions, workflow and standard of the customer service.Charge for the nationwide claim calls, consulting services, complaint analyzing.Establish the quality assessment and supervising system to deal with the complaint cases, meanwhile organizing CS quality assessment and supervising.Maintain the CRM ma

53、nagement system to analyze the client information.Organize the claim review and regular review to the motor and non-motor insurances.Charge the underwriting and claim review to the agricultural insurance. 3. Claim management of branchesCharge management of branch claim team, unify service system再保險部

54、部門主要職責1、保險風險管理根據(jù)風險管理要求，制定公司再保險管理規(guī)章制度、財務預算對公司風險分布狀況進行統(tǒng)計分析，控制累積風險，安排系統(tǒng)內的巨災超賠保障制定公司再保險計劃，合理防范業(yè)務經(jīng)營風險2、承保能力支持負責根據(jù)公司承保能力、業(yè)務風險狀況和再保市場情況，研究確定自留額、再保險方式及再保險合同條件，統(tǒng)一管理再保險工作參與公司大型商業(yè)風險業(yè)務的承保和重大賠案的理賠工作負責集中辦理公司臨時分保業(yè)務和分入業(yè)務負責集中辦理分保業(yè)務結算Reinsurance Dpt.Main Function1Risk controlAccording to the demand of risk management

55、, formulate the reinsurance regulations and set the budget of reinsurance.Statistic and analyze the risk distribution of company, control the risk accumulation, arrange the catastrophe excess of loss.Make the reinsurance scheme to avoid the business risks.2Underwriting supportAccording to the underw

56、riting ability, business risk status and reinsurance marketing, ensure the self-keeping amount, reinsurance method and contracts etc. Manage and handle the reinsurance business under the authority to diversify risks. Participate the underwriting to the high risk business and claiming to the signific

57、ant cases.Charge the temporary cede insurance and ceded-in insurance business.Reinsurance clearing.戰(zhàn)略企劃部1.戰(zhàn)略規(guī)劃完善和健全戰(zhàn)略規(guī)劃與發(fā)展的制度建設，擬定公司中長期戰(zhàn)略目標和發(fā)展綱要研究公司經(jīng)營發(fā)展的商業(yè)模式，擬定公司的發(fā)展方向和業(yè)務結構深入研究行業(yè)經(jīng)營環(huán)境的變化，針對國內外、行業(yè)內外的重大事件、行業(yè)動態(tài)，靈活把握政策方向，為公司決策提供幫助2、管理創(chuàng)新管理、監(jiān)督公司管理制度體系和業(yè)務流程體系的建立、完善和維護3.品牌和公關管理負責企業(yè)的內部文化建設和推廣工作，包括企業(yè)文化設計，內網(wǎng)制作維

58、護、內部刊物、報紙等內部宣傳媒介的管理等相關事宜負責公司品牌宣傳、媒體維護和網(wǎng)站宣傳內容的維護，負責公司整體的宣傳品設計，宣傳品管理發(fā)放等品牌管理事宜負責公共關系管理，VIP客戶管理及CRM系統(tǒng)（主要為政府關系）4.企劃管理編制公司業(yè)務計劃和年度預算，追蹤各部門、各機構預算執(zhí)行和重點工作計劃協(xié)助公司領導落實和推動經(jīng)營計劃5機構管理與保監(jiān)會密切溝通，保障公司機構開設任務的完成按照公司計劃，負責機構的籌建工作部門主要職責Strategy and Communication Dept.1.Stratigic planPerfect strategic planning and developing

59、institution, make long-term strategic goal and developing outlineResearch business model, make developing direction and business structureResearch changes of industry environment, focus on important event and industrial news internally and externally, hold politic direction, support decision making2

60、. Management innovationManage and supervise construction, improvement maintenance of managerial system and business process system3. Brand and public relationship managementInternal cultural construction and promotion, including enterprise culture designing, intranet construction and maintenance, in