前臺接待常用對話(山東鴻騰商務(wù)酒店管理公司)ppt課件

1、客房前臺接待常用對話中英對照. 國際長途 IDD calls國內(nèi)長途 DDD calls市內(nèi) Local calls聲訊 Information calls收費(fèi)工程The Items of Telephone Charges.國際長途 IDD calls: 0.88元/6秒 0.88 yuan per 6 seconds港澳臺 Hongkong、Macau、Taiwan0.22元/6秒 0.22 yuan per 6 seconds國內(nèi)長途 DDD calls:0.077元/6秒 0.077 yuan per 6 seconds市內(nèi) Local calls:首3分鐘0.22元，以后每1分鐘0.

2、11元。the first 3 minutes 0.22 yuan, then each additional minute 0.11 yuan 聲訊 Information calls1-2元/分鐘 1.00-2.00 yuan per minute 收費(fèi)規(guī)范Telephone Charges.復(fù)印PHOTOCOPYING SERVICEA4 每張人民幣1元 A4 PAPER RMB 1 PER PAGEA3 每張人民幣2元 A3 PAPER RMB 2 PER PAGE打字TYPING SERVICEA4 每張人民幣10元 (250個漢字以內(nèi))A4 RMB 10 PER PAGE(250

3、words)商務(wù)中心價目表(一)BUSINESS CENTER PRICE LIST.FAX1、發(fā)往國際的(TO FOREIGN COUNTRY FAX)0.88元/6秒+ 3元張數(shù)0.88 YUAN PER 6 SECONDS + THREE YUANPAGES2、發(fā)往港澳臺的(TO HONGKONG 、 MACAU 、 TAIWAN FAX)0.22元/6秒+ 3元張數(shù)0.22 YUAN PER 6 SECONDS + THREE YUANPAGE3、發(fā)往國內(nèi)的(TO DOMESTIC FAX)0.077元/6秒+ 3元張數(shù)0.077 YUAN PER 6 SECONDS + THREE

4、YUANPAGES4、發(fā)往市內(nèi)每張 3元LOCAL FAX THREE YUAN PER PAGE5、收每張 2元INCOMING FAX TWO YUAN PER PAGE商務(wù)中心價目表(二)BUSINESS CENTER PRICE LIST.請問您有預(yù)訂嗎？Do you have a reservation, please? 請出示您的護(hù)照。May I have your passport for a moment to make a copy please? 請問您預(yù)住幾天？How long will you be staying here?請問您付現(xiàn)金還是信譽(yù)卡？ How would

5、 you like to pay, in cash or by credit card?入住Check in. 請您先付400元預(yù)付金，其中您的房費(fèi)為199元/天，其他部分作為預(yù)付金，您可以在餐廳簽單和運(yùn)用我們的。 We take prepayment now at check in ,Please pay 400 yuan as an advance deposit, of which 199 yuan is for your room charge of one night and the rest of it is as advance payment. You may sign the

6、 bill in the hotel dining-room and make calls in your room.Any amount left will be returned to you at check out.入住Check in. 請出示您的信譽(yù)卡，我將在您的信譽(yù)卡里做400元預(yù)授權(quán)，這筆錢暫時經(jīng)過銀行凍結(jié)，結(jié)帳時需求您再次出示信譽(yù)卡，我們將在您的預(yù)授款里根據(jù)您的實(shí)踐消費(fèi)做離線買賣。 May I have your credit card please? We will book a pre-authorization of 400 yuan on your credit ca

7、rd as an advance deposit. This amount of money will be temporarily frozen by the bank. When you check out, please show us your credit card again. We will make the pre-authorization completion of your credit card and take the amount of your deposit out of the hotel bill.入住Check in.請您在銀行POS簽購單上簽名，以確認(rèn)4

8、00元預(yù)授權(quán)。Would you please sign your name on the printed slip from the bank to confirm the pre-authorization of 400 yuan? 您的退房時間為明天中午12：00之前。Your check-out time should be before12:00 tomorrow. 如有貴重物品請存放在總臺保險(xiǎn)箱。Valuables may be deposited free of charge in a safety deposit box at the Reception desk. 入住Che

9、ck in.請出示您的房卡和預(yù)付金收據(jù)。Would you please show us your room key card and the deposit receipt?您一共消費(fèi)199元，我為您做了預(yù)授完成，請您在這張POS簽購單簽字確認(rèn)。Your hotel bill totals 199 yuan. As I have made your pre-authorization completion, would you please sign your name on the printed slip?退房Check out.請您輸入密碼。Please input your pass

10、word. 請您在結(jié)帳單上簽字確認(rèn)。Would you please sign the bill?您一共消費(fèi)100元，您的預(yù)付金是400元，找您300元。Your hotel bill comes to 100 yuan. As you have already paid a deposit of 400 yuan, you will be given back 300 yuan. Would you like to check it? 退房Check out.預(yù)付金收據(jù)遺失(missing the deposit receipt):請您在帳單上注明“預(yù)付金收據(jù)喪失，并簽名。Would you

11、 please write down the words “My deposit receipt is missing and sign your name right here? 請問您下一站將去哪個城市，我們可以為您預(yù)訂下一站房間。Would you please tell us your next destination, can we reserve a room in advance?這是訂房中心的名片，假設(shè)下次您入住，可以提早打預(yù)訂，我們會為您保管房間。This is our call center card, if you want to stay again, please r

12、eserve room in advance, we will keep the room for you.退房Check out. 我們的住宿計(jì)費(fèi)是從早晨8點(diǎn)開場，到第二天中午12點(diǎn)作為一天。 One full days charge is from 8:00 am to 12:00pm next day. You may check in at anytime during this 24 hours. But you must check out by noon. 您的退房時間應(yīng)該是中午12點(diǎn)，12：0018：00之間退房需求加收您半天的房費(fèi)；18點(diǎn)之后退房將收您一天的房費(fèi)，也就是和第二

13、天12點(diǎn)退房收一樣的費(fèi)用。 The check-out time is12:00 at noon. Please be informed that a half days rent is charged against a room not vacated between 12:00 noon and 18:00 p.m and rooms not vacated after 18:00 p.m. are charged for one extra night.退房Check out. 我們有商務(wù)房，房間內(nèi)是一張1.8米寬的大床，219元/天。規(guī)范間是一大一小床，199元/天，適宜三口之家，都

14、提供免費(fèi)寬帶上網(wǎng)效力，請問您需求哪一種房型？ We have a business room with a queen-size bed. The room rate is 219 yuan per night. We have a standard room with two beds, one is large and the other is small, which is suitable for a family of three. The room rate is 199 yuan per night. There is complimentary wired internet a

15、ccess available in all guest rooms. What kind of room would you prefer?房型引見Room type introduction.假設(shè)您需求，我們可以為您提供無煙房。Would you care for a smoking or non-smoking room? 對不起，單間如今曾經(jīng)客滿了，規(guī)范間可以嗎？Im afraid we have no single rooms available, would you like a standard room, please? 房型引見Room type introduction.假

16、設(shè)您需求用早餐，可以在總臺購買早餐券,15元/位。早餐時間為6：459：30，餐廳在一樓。We offer buffet breakfast in the hotel restaurant from 6:45 to 9:30. The restaurant is on the 1st floor.You can buy breakfast coupons in advance at the Reception desk. Each coupon is 15 yuan per person. 我們?nèi)￠_水是自助式的，樓層過道有開水爐和取開水的指示牌，您可以在那里自助取水。We have boile

17、d water supply in the corridor on each floor and you can fetch it any time of the day.出門左轉(zhuǎn)，沿街直走200米右手邊就是24小時便利店。Go out of the hotel first, and then turn left. There is a 24-hours convenience store just along the street which is about 200 meters away from the hotel.問詢 Inquire.如何打市內(nèi)(How to make local

18、call): 市內(nèi)：9號碼，是免費(fèi)的。For local calls, please dial 9 to get an outside line first and then the number you want. Local calls made from the hotel room are free of charge.如何撥打國內(nèi)長途(How to make domestic direct call) :國內(nèi)長途：座機(jī)9區(qū)號號碼，*元/分鐘For domestic direct calls, please dial 9 first, then followed by the area

19、 code, and finally, dial the number you want. The fee is XX yuan per minute. 問詢 Inquire.國內(nèi)長途：手機(jī)90號碼，*元/分鐘To call a mobile phone, please dial 9 first, then followed by the number 0, and finally, dial the telephone number you want. The fee is XX yuan per minute. 如何撥打國際長途(How to make IDD calls):國際長途：9+

20、國家號碼+區(qū)號+號碼，*元/分鐘。國際長途是封鎖的，如需撥打，請告知總臺為您開通。To dial International calls, please dial 9 first, then followed by the country code, area code and the telephone number. The fee is XX yuan per minute.You may request to open the International service at the Reception desk.問詢 Inquire. 對不起，您預(yù)訂的房間已超越我們?yōu)槟９艿臅r間，由

21、于不斷無法聯(lián)絡(luò)到您，超越時間后您預(yù)訂的房間電腦曾經(jīng)自動取消。目前房間曾經(jīng)全滿了，我?guī)湍?lián)絡(luò)我們其他連鎖店好嗎？ Im afraid that your reservation in our hotel has overrun the time allowed. Because we could not reach you, your reservation has been cancelled. Today we are fully booked, but if you like, I will book you into another Jin Jiang Inn which is not

22、far away. We are very sorry for the inconvenience. .預(yù)訂被取消Cancel reservation. 我們提供洗衣效力，早上9點(diǎn)前收取衣服，第二天12點(diǎn)前送回，假設(shè)干洗，將在第三天12點(diǎn)前送回。假設(shè)您需求洗衣服，寫字臺抽屜中有洗衣單，填好后請與總臺聯(lián)絡(luò)，我們會到房間來收取。 We offer laundry service: Laundry received by 9:00 a.m. will be returned before 12:00 noon the next day. For dry-cleaning, if received b

23、efore 9:00 a.m., well deliver them to your room by noon the day after tomorrow. For clothes to be ironed, washed or dry-cleaned, please write on the laundry list that is in the desk drawer in your room. After filling out the list, please call the Reception for collection.洗衣 Laundry.需求兌換外幣(foreign ex

24、change service) ：對不起，我們酒店沒有外幣兌換效力，您可以到銀行兌換外幣。Sorry, we dont offer foreign exchange service. Let me direct you to the nearest bank that does currency exchange. 空調(diào)不制熱air-conditioner)：請您稍等510分鐘，由于冬天開空調(diào)外機(jī)有一個暖機(jī)的過程。Im sorry that it takes a while to warm up the heating because of the cold weather. 存放行李(lug

25、gage)：請問您要存放的行李中有貴重物品或易碎品嗎？Excuse me, Sir but is there anything valuable in your luggage that youd like to leave at the Reception?其他 Others.一樓大堂有無線上網(wǎng)安裝，并有電腦供您免費(fèi)運(yùn)用。There is wireless internet access and the computer available in the hotel lobby. You can use it any time free of charge.對不起，您的預(yù)付金曾經(jīng)缺乏了，請您到總臺續(xù)交預(yù)付金好嗎？Excuse me,Your deposit is no longer enough.Would you please come to the reception desk to pay more