國際酒店前廳管理手冊前臺接待16-02 路徑指令Routing instructiont

1、國際酒店前廳部操作手冊酒店管理之家前廳部Front Office前臺服務(wù)程序LOCAL STANDARD OPERATING PROCEDURES國際酒店管理資料手冊International Hotel Management Information Manual前臺是展示酒店的形象、服務(wù)的起點。對于賓客來說，酒店大堂前臺是接觸我們酒店的第一步，是對酒店的第一印象，是非常重要的。 制定前廳部標(biāo)準(zhǔn)運作程序手冊的目的制訂本手冊是為了說明酒店管理前廳部標(biāo)準(zhǔn)運作的政策和程序，確保前廳部運營及管理工作的一貫性。向前廳部工作人員提供日常工作及培訓(xùn)的指導(dǎo)。使前廳部員工了解前廳的作用，了解前廳運作及管理的政策

2、和程序。LOCAL STANDARD OPERATING PROCEDURES本地標(biāo)準(zhǔn)操作程序LSOP No.:RM FO GS -16-02Effective Date:Division:Front Office前廳部Revised Date:Section:ReceptionPrepared by : Approved by 批準(zhǔn)人:SUBJECT:ROUTING INSTRUCTION 路徑指令_OBJECTIVE目的：Ensure Ambassadors get familiar with the Routing Instruction and make it easy to sepa

3、rate and settle guests bill.確保所有大使了解Routing Instruction的作用，區(qū)分賬單，使結(jié)賬更加快捷。PROCEDURES 程序： 1. During guests stay, there might be some charges being selected or requested to be separated from guests total bill. When T/A or group pays certain items for in house guest, we would use this “routing instructio

4、n” get these charges apart from the total bill in order to settle the bill smoothly upon check out. Or is might use for long stay guest for billing adjustment, after it has been routed successfully, all related charges are going to be posted automatically into guests folio separately.在酒店客人入住期間，有一些費用

5、是與客人需要付的費用分開的。當(dāng)旅行社或是團(tuán)隊在客人入住期間已經(jīng)或需要付一定的費用。我們應(yīng)該使用routing instruction 將這些已付或需要在后臺支付的費用分開來以使退房結(jié)賬更加順利。它也可以用來作為為長期入住的客人調(diào)帳的方式，在賬單成功的被routing之后，所有客人的賬單將會自動的有序的分開。Window Routing allows charge to be referred to another folio window. For example, room and tax charges billed to one window and incidentals billed

6、 to another for a direct bill guest通過建立routing窗口將使選中的費用放在選中的相應(yīng)窗口里面。例如把房費和政府稅放在一個窗口里面，而其他雜費則放在另外一個窗口里。Room Routing allows charges to post to a different reservation. For example, all room charges for reservation within a group route to one master account. The instructions can be set for a date range or an entire stay.房費的routing 一般是建立一個不同的預(yù)訂也稱為假房。例如一個團(tuán)隊的所有房費將放在一個假房里，按日期的形式或是整個入住期間的形式呈現(xiàn)。Front desk- In house guest- Key in room number- Search- Option- Routing- Window.Reviewed by 審核人: Appro