國(guó)際星級(jí)酒店前廳部前臺(tái)接待崗位技能培訓(xùn)標(biāo)準(zhǔn)RM-FO-GS-06-02 Acceptable Payment可接受付款方式

1、 PAGE 4LOCAL STANDARD OPERATING PROCEDURESLSOP No.:RM FO GS-06-02Effective Date:Division:Front OfficeRevised Date:Section:ReceptionPrepared by : Approved by:SUBJECT:Acceptable Payment 可接受付款方式_OBJECTIVE目的：Each guest account must have a collectible method of payment taken at time of registration; ther

2、efore all guests who check in to the Hotel must be asked how the account will be settled at the end of their stay每位客戶(hù)都必須在入住登記時(shí)建立一種結(jié)賬方式，當(dāng)客人入住時(shí)必須詢(xún)問(wèn)客人在離店時(shí)以何種方式付款。POLICY政策：GSAs must understand the hotel acceptable payment so guests are not delayed upon check out.每位員工必須清楚理解酒店可以接受的付賬方式以確保酒店收到相應(yīng)的收入，避免結(jié)賬時(shí)耽誤

3、客人時(shí)間。PROCEDURES 程序： Credit Card信用卡Normally, the authorization code and the amount authorized would have already been obtained upon check in and attach the receipt on the registration card. If the folio amount exceeds the previous authorized amount, another authorization code has to be obtained.需要在辦理

4、入住時(shí)在信用卡上獲取相應(yīng)的授權(quán)號(hào)碼和授權(quán)金額，并和登記單釘在一起。如果消費(fèi)金額超過(guò)已經(jīng)授權(quán)的金額，必須再次獲得授權(quán)。The authorization code, amount, credit card number, credit type and expire date must be entered into Opera system after check in. 客人登記入住后信用卡的號(hào)碼，信用卡的種類(lèi)，有效期，授權(quán)號(hào)碼及授權(quán)金額等信息均需輸入電腦。Use “Off Line” function on the credit card machine upon the guest ch

5、eck out, after the guest sign on the receipt, the copy of guest receipt must give to the guest.客人結(jié)賬時(shí)，在刷卡機(jī)上通過(guò)預(yù)授權(quán)確認(rèn)功能為客人結(jié)賬，客人在單據(jù)上簽字后，一定要將客人聯(lián)返還客人。Ensure that the signature on the Registration Card is the same as on the back of the Credit Card before returning the card to the guest. 在將信用卡還給客人前必須確保他在登記卡上

6、的簽名與信用卡背面的簽名一致。Double check the expiry date on the credit card.再次檢查信用卡的有效期限。 Cash 現(xiàn)金The guest folio will act as receipt unless an official receipt is requested by the guest.一般情況下客人賬單可以作為發(fā)票使用，除非客人另行要正式的發(fā)票。Post the appropriate amount as a cash transaction which will zero the account balance.將現(xiàn)金入賬使賬目余額

7、為零。Print the folio with the zero balance which can now act as a receipt.打印余額為零賬單作為發(fā)票。Check支票P(pán)ersonal check, overseas check and overseas company is NOT accepted.私人支票,海外支票或海外公司的支票不接受。Company check could accept, exception must be approved or guaranteeby following;公司支票可接受，僅限以下職位批準(zhǔn)或擔(dān)保:Approve by; 批準(zhǔn)Gener

8、al Manager 總經(jīng)理Dir. Of Finance 財(cái)務(wù)總監(jiān)Credit Manager 信貸經(jīng)理Guarantee by: 擔(dān)保Dir. Of Marketing 市場(chǎng)銷(xiāo)售總監(jiān)Dir. Of Sales 銷(xiāo)售總監(jiān)Dir. Of Events 會(huì)議銷(xiāo)售總監(jiān)Accommodation Voucher旅行社憑證If a voucher from a travel agent or airline has been accepted on check in, ensure that all the appropriate charges are posted to the master ac

9、count. 如已經(jīng)取得了旅行社的有效憑證，確保所有的費(fèi)用掛到相應(yīng)的賬戶(hù)。If the guest has incurred any other incidental charges such as telephone, bar or Business Centre charges they would normally be paid by the guest directly. This would normally be by cash or credit card and the procedures listed above must be adopted. 客人自己產(chǎn)生的雜項(xiàng)消費(fèi)通

10、常由客人自己支付，通過(guò)現(xiàn)金，信用卡等付款方式，遵從上面程序操作。The master account must be printed out, the folio checked out and the voucher attached to a copy of the folio and added to the bundle for night audit.總賬必須打印出來(lái)，和旅行社的有效憑證一起投財(cái)務(wù)。Billing to Company 公司付費(fèi)For those folios which are to be settled by a Company, prior identify w

11、hether Credit facilities have already been approved at the Hotel.由公司付費(fèi)的預(yù)訂，需提前確認(rèn)該公司和酒店有信貸關(guān)系。The folio will contain the Companys name and address and the billing instruction letter/fax must be attached to the folio. If the folio and billing instructions are in order, the guest will be asked to sign th

12、e folio. A copy of the folio will be sent to the Company by the Finance Dept. processes their accounts receivable bill. 賬單上要顯示公司名稱(chēng)，地址及穿著，如有必要，需要求客人在賬單上簽字，財(cái)務(wù)部門(mén)將傳真賬單到公司跟進(jìn)后續(xù)付款事宜。All the individual receipt must attach with folio.所有收據(jù)必須和賬單附在一起4. If prior arrangements have not been made and the guest requests that the bil