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1、酒店VI 設(shè)計(jì)各部門(mén)清單HOTEL VI LIST 附件一31 項(xiàng)酒店根底要素: 14 項(xiàng) A.Hotel Basic Elements (14 items)A1、標(biāo)志 2、標(biāo)志制圖標(biāo)準(zhǔn) 3、標(biāo)志最小保護(hù)空間 4、標(biāo)志最小使用尺寸標(biāo)準(zhǔn) 5、標(biāo)志中英文字體標(biāo)準(zhǔn)標(biāo)準(zhǔn) 6、標(biāo)志與標(biāo)名橫豎式組合 7、標(biāo)志色彩使用標(biāo)準(zhǔn) 8、標(biāo)志明度比使用標(biāo)準(zhǔn) 9、酒店輔助圖10、酒店輔助圖使用標(biāo)準(zhǔn)11、酒店字體使用標(biāo)準(zhǔn)12、酒店用色使用標(biāo)準(zhǔn)B 1、各營(yíng)業(yè)部門(mén)標(biāo)志(限三個(gè)營(yíng)業(yè)部門(mén)標(biāo)志)2、各營(yíng)業(yè)部門(mén)標(biāo)志最小使用標(biāo)準(zhǔn)A1.Symbol 2.Symbols cartography criterion 3.Minimum cl

2、ear space for symbols 4.Minimum size criterion for symbols 5.Hotel standard Chinese and English fonts6.Combination of symbols and name (horizontal/ vertical style) 7.Symbols color criterion 8. Symbols brightness ratio criterion 9.Hotel secondary graphics 10.Hotel secondary graphics criterion 11.Hote

3、l fonts criterion 12.Hotel colors criterion B1.Symbol of each business outlet 2.Minimum size for each business outlet symbol 二、酒店應(yīng)用要素: B.Hotel Application Elements:A對(duì)外宣傳及行政用品: 17 項(xiàng)1、平面廣告(1/2版,1/4版)版式標(biāo)準(zhǔn)2、戶(hù)外廣告牌版式標(biāo)準(zhǔn)3、海報(bào)版式標(biāo)準(zhǔn)4、戶(hù)外燈桿廣告旗版式標(biāo)準(zhǔn)5、車(chē)體形象標(biāo)準(zhǔn)6、T 恤7、雨傘8、筆記本9、打火機(jī)10、公文袋11、文件夾12、來(lái)賓卡通行證13、員工證14、員工牌15、水杯16

4、、煙灰缸17、小圓筆/圓珠筆I. Ad & Executive Articles (17 items)1. Plane ad 2. Outdoor ad billboard 3. Poster ad4. Outdoor lamppost ad flag 5. Vehicle ad series6.T-shirt 7.Umbrella 8.Notebook 9.Lighter 10.Briefcase 11 12.Guest pass 13.Employee ID card 14.Employee nameplate 15.Cup 16.Ash tray17、Ball pen 酒店VI 設(shè)計(jì)各部

5、門(mén)清單HOTEL VI LIST 附件二25 項(xiàng)三、酒店應(yīng)用要素: 25 項(xiàng) C.Hotel Application Elements (25 items):B客房部一次性用品 19 項(xiàng)1、火柴盒 2、洗衣袋 3、報(bào)紙袋 4、西裝套衣袋 5、客房用衣架 6、洗衣房用衣架 7、洗發(fā)液 8、沐浴液 9、護(hù)膚液10、擦鞋布11、絲瓜絡(luò)12、針線(xiàn)包13、衛(wèi)生袋14、香皂15、浴帽16、牙具17、梳子18、剃須刀19、指甲挫C客房及餐廳小配套 6 項(xiàng)1、紅茶包2、綠茶包3、咖啡糖包4、白糖包5、調(diào)酒棒6、餐巾紙I. Guest Room Disposable Articles (19 items):1.

6、 Match box 2. Laundry bag 3. Newspaper bag 4. Business suit bag 5. Guest room clothes rack 6. Laundry clothes rack 7. Shampoo 8. Bath lotion 9. Skin care lotion 10. Shoes shining cloth11. Bath sponge 12. Sewing kit 13. Sanitation bag 14. Soap 15. Bath cap 16. Tooth set 17. Comb 18. Razor 19. Nail cl

7、ipper III. Guest Room and Restaurants (6 items)1.Black tea bag 2.Green tea bag 3.Coffee sugar bag 4.White sugar bag 5.Stirrer 6.Napkin酒店VI 設(shè)計(jì)各部門(mén)清單HOTEL VI LIST 附件三21 項(xiàng)四、酒店應(yīng)用要素:皮具類(lèi) 21 項(xiàng) D.Hotel Application Elements: Leather (21 items):1、電視遙控器套/座 2、迷你吧單夾 3、便箋夾/盒 4、洗衣單夾 5、紙巾盒正方型/長(zhǎng)方型 6、大班臺(tái)墊 7、效勞指南夾 8、垃圾

8、桶 9、冰桶皮套10、托盤(pán)11、皮鬧鐘12、膠杯墊13、客人遺留物品登記本14、AM 記錄本15、歡送夾宣傳品套裝夾16、大堂值班經(jīng)理記事簿17、會(huì)議皮墊A418、咨客簿19、訂廳簿封面20、點(diǎn)菜夾21、收銀夾1. TV remote control cover /rack 2. Mini bar list folder 3. Notepaper folder/ box 4. Laundry list folder 5. Napkin box (square/ rectangle) 6. Executive table pad 7. Service directory folder 8. Ga

9、rbage bin 9. Ice bucket leather cover 10. Serving tray 11. Leather alarm clock 12. Gluey coaster 13. Guests property left behind registration 14. AM notebook15.Welcome folder (propaganda set folder) 16.Assistant Manager memo pad 17.Leather pad for conference (A4) 18.Guest consultation book 19.Room r

10、eservation book (cover) 20.Dishes order folder 21.Cashier folder酒店VI 設(shè)計(jì)各部門(mén)清單HOTEL VI LIST 附件四32 項(xiàng)五、酒店應(yīng)用要素:管家部 45 項(xiàng) E.Hotel Application Elements: Housekeeping Department (45 items):1、國(guó)際#5標(biāo)準(zhǔn)信封2、國(guó)內(nèi)#5標(biāo)準(zhǔn)信封3、賓客意見(jiàn)函4、便箋紙5、效勞指南內(nèi)頁(yè)版式6、早餐掛牌7、天氣預(yù)報(bào)卡8、晚安卡9、嚴(yán)禁煙火卡10、巧克力盒11、請(qǐng)速清掃牌12、請(qǐng)收客衣牌13、明信片14、總經(jīng)理歡送卡15、購(gòu)物袋手提袋16、信紙1

11、7、免費(fèi)擦鞋效勞18、 紙19、免費(fèi)贈(zèng)飲卡20、每天客用物品領(lǐng)用表21、床單環(huán)???2、毛巾環(huán)保卡23、洗衣致歉卡24、杯墊25、杯蓋26、影視頻道指南版式27、請(qǐng)勿將我?guī)ё卟桓赡z28、干洗單29、濕洗單30、迷你吧單31、請(qǐng)勿打攪聯(lián)系卡32、保險(xiǎn)箱使用說(shuō)明書(shū)1. International standard envelop #5 2. Domestic standard envelop #5 3. Guest comments 4. Note paper 5. Service directory inner pages (format) 6. Breakfast doorknob menu

12、7. Weather forecast card 8. Good night card 9. No smoking card 10. Chocolate box 11. Please make up the room 12. Please collect my laundry 13. Postcard 14. General Manager welcome card 15. Shopping bag (handbag) 16. Envelop 17. Complimentary shoes shining service 18. Facsimile sheet 19. Complimentar

13、y drinking card 20. Daily guest articles drawing form 21. Environmental protection card of bed sheet 22. Environmental protection card of towel23.Laundry apology card 24.Coaster 25.Glass cover 26.TV and movies (channel) directory (format)27.Please do not take me away (adhesive glue)28.Dry cleaning b

14、ag 29.Laundry bag 30.Mini bar list 31.Please do not disturb 32.Safe deposit box application instruction 酒店VI 設(shè)計(jì)各部門(mén)清單HOTEL VI LIST 附件五31 項(xiàng)五、酒店應(yīng)用要素:管家部 45 項(xiàng) E.Hotel Application Elements: Housekeeping Department (45 items):33、失物招領(lǐng)登記表34、賓客用品借用表35、嬰兒看護(hù)申請(qǐng)表36、客房侍應(yīng)生報(bào)告表37、中班客房效勞員報(bào)告38、洗衣跟隨進(jìn)單39、樓層領(lǐng)班查房記錄表40、樓層布

15、草交收單41、客房樓層房態(tài)表42、客房返工表43、Pa部清潔單44、遺留物品登記表45、電池紙袋33.Lost and found registration 34.Guest articles on loan record 35.Baby sitter application form 36.Guest room attendant report 37.PM shift room attendant report 38.Laundry tracing form 39.Floor captain room check record 40.Floor linen delivery form 41.

16、Floor room status form 42.Guest room redone work form 43.PA Department cleaning form 44.Guests property left behind registration 45.Battery paper bag六、酒店應(yīng)用要素:前廳部 49 項(xiàng) G.Hotel Application Elements: Front Office (49 items):1、歡送卡套 2、歡送卡插卡3、門(mén)鎖磁卡4、留言單 5、留言袋 6、團(tuán)體鎖匙袋7、房?jī)r(jià)表8、酒店名片9、商務(wù)中心車(chē)票袋10、行李存放牌11、團(tuán)體行李牌12、行

17、李標(biāo)貼不干膠13、易碎物品,小心輕放牌14、 信封15、商務(wù)中心價(jià)目表16、請(qǐng)送我至17、早餐券18、免費(fèi)贈(zèng)飲券1. Welcome card (cover) 2. Insert card of welcome card 3. Magnetic card of door lock 4. Message sheet 5. Message bag 6. Group keys bag 7. Room tariff 8. Hotel business card 9. Business Center tickets bag 10 Luggage storage tag 11. Group luggage

18、 tag 12. Luggage label (adhesive glue) 13. Fragile articles, please handle with care 14.Facsimile envelop 15.Business Center tariff 16. Please drive me to 17. Breakfast coupon 18. Complimentary drinking coupon酒店VI 設(shè)計(jì)各部門(mén)清單HOTEL VI LIST 附件六49 項(xiàng)六、酒店應(yīng)用要素:前廳部 49 項(xiàng) G.Hotel Application Elements: Front Offi

19、ce (49 items):19、 紙20、團(tuán)隊(duì)入住登記表21、臨時(shí)住宿登記表2合122、保險(xiǎn)箱使用登記表23、免費(fèi)款待單24、訂房單25、訂房確訂書(shū)26、加床通知27、更改通知單28、訂金收據(jù)29、雜費(fèi)收據(jù)30、扣減憑證31、現(xiàn)金退還憑單32、商務(wù)中心憑證33、 回復(fù)單34、訂票委托書(shū)35、轉(zhuǎn)交物品登記表36、雨傘出借單37、值班經(jīng)理記事簿內(nèi)頁(yè)38、貴賓接待通知單39、延遲退房/續(xù)住通知40、委托代辦登記單41、預(yù)定確認(rèn)書(shū)42、每日商務(wù)中心統(tǒng)計(jì)表43、叫醒效勞一覽表44、行李存放記錄45、住房/退房行李工作記錄46、團(tuán)體行李登記表47、客車(chē)效勞48、派車(chē)申請(qǐng)單49、車(chē)隊(duì)營(yíng)業(yè)報(bào)表19. Fac

20、simile sheet20. Group check-in registration 21. Temporary check-in registration 22. Safe deposit box access record 23. Complimentary entertainment form 24. Room reservation order 25. Room reservation confirmation 26. Extra bed notice 27. Change and amendment notice 28. Deposit receipt 29. Miscellane

21、ous charges receipt 30. Deduct voucher 31. Cash refund voucher 32. Business Center voucher 33. Facsimile reply sheet 34. Tickets reservation authorization 35. Transfer articles registration 36. Umbrella on loan37. Duty Manager notepad inner pages 38. VIP reception notice 39. Late check-out /extensio

22、n of stay notice 40. Authorization registration 41. Reservation confirmation 42. Daily Business Center statistics 43. Wake-up service form 44. Luggage storage record 45. Check-in/ check-out luggage record 46. Group luggage registration 47. Limousine service 48. Vehicle application form 49. Transport

23、ation business report 酒店VI 設(shè)計(jì)各部門(mén)清單HOTEL VI LIST 附件七23 項(xiàng)七、酒店應(yīng)用要素: M.Hotel Application Elements: 營(yíng)銷(xiāo)及市場(chǎng)推廣部 23 項(xiàng) Sales & Marketing Department (23 items):1、酒店簡(jiǎn)介封面、版式 2、酒店開(kāi)業(yè)請(qǐng)柬 3、積分獎(jiǎng)勵(lì)封面 4、婚宴宣傳單封面 5、宴會(huì)宣傳單封面 6、銷(xiāo)售夾 7、團(tuán)隊(duì)訂房確認(rèn)書(shū) 8、辦公用信紙9、辦公用 紙10、貴賓卡宣傳折頁(yè)版式11、貴賓卡封套12、貴賓金卡13、貴賓銀卡14、宴會(huì)感謝信15、營(yíng)銷(xiāo)拜訪(fǎng)及 記錄表16、營(yíng)業(yè)員推廣成績(jī)記錄表17、訂

24、房通知單18、商務(wù)客戶(hù)申請(qǐng)表19、宴會(huì)會(huì)議確認(rèn)書(shū)20、會(huì)議租場(chǎng)登記表21、內(nèi)部預(yù)訂通知單22、國(guó)內(nèi) #7 信封23、國(guó)內(nèi) #9 信封1. Brief introduction of the hotel (cover/ format) 2. Hotel opening invitation 3. Scores reward cover 4. Wedding banquet leaflet cover 5. Banquet leaflet cover 6. Sales folder 7. Group room reservation confirmation 8. Official letterh

25、ead 9. Official facsimile sheet 10. VIP card propaganda foldout (format) 11. VIP card cover 12. VIP gold card 13. VIP silver card 14. Thanks letter of banquet 15. Sales visit and telephone record 16. Sales clerks extended achievement record 17. Room reservation notice 18. Business account applicatio

26、n 19. Banquet (conference) confirmation 20. Conference room rental registration 21. Inner reservation notice 22. Domestic envelop #7 23. Domestic envelop #9酒店VI 設(shè)計(jì)各部門(mén)清單HOTEL VI LIST 附件八30 項(xiàng)八、酒店應(yīng)用要素:中餐部 30 項(xiàng) I.Hotel Application Elements: Chinese Restaurant (30 items):1、大菜牌封面、內(nèi)頁(yè)版式 2、小菜牌封面、內(nèi)頁(yè)版式 3、酒水牌封面

27、、內(nèi)頁(yè)版式 4、筷子套 5、牙簽套 6、特別介紹卡 7、留座卡 8、宴會(huì)請(qǐng)柬 9、婚宴請(qǐng)柬10、利是封11、茶壺茶葉標(biāo)簽多款12、客人存酒卡13、廚師號(hào)14、席珍套宴會(huì)菜單封面15、席珍套內(nèi)頁(yè)16、粉紅大菜單17、入廚單小18、入廚單大19、海鮮單20、臺(tái)卡海鮮池21、沽清單22、酒水單23、食物記錄卡24、訂廳簿內(nèi)頁(yè)25、中餐咨客記卡表26、酒吧進(jìn)銷(xiāo)存日?qǐng)?bào)表127、酒吧進(jìn)銷(xiāo)存日?qǐng)?bào)表228、月餐具損耗表29、點(diǎn)心紙單30、中餐銷(xiāo)售一覽表1. Menu (large) (cover/ inner pages format) 2. Menu (small) (cover/ inner pages

28、format) 3. Beverages menu (cover/ inner pages format) 4. Chopsticks cover 5. Toothpicks cover 6. Special recommendation card 7. Seat reserved card 8. Banquet invitation 9. Wedding banquet invitation 10. Lucky money envelop 11Tea pot and tea label (varieties) 12. Guests liquor storage card 13. Chefs

29、number 14. Banquet menu cover 15. Banquet menu inner pages16. Pink menu (large) 17. Cooking order (small) 18. Cooking order (large) 19. Seafood order 20. Table card (seafood pool) 21. Sales and balance form 22. Beverages list 23. Food record card 24. Room reservation book inner pages 25. Chinese Res

30、taurant guest consultation record 26. Daily Bars materials stock, sales & balance report (1) 27. Daily Bars materials stock, sales & balance report (2) 28. Monthly tableware spoilage form 29. Dim sum sheet 30. Chinese Restaurant sales form 酒店VI 設(shè)計(jì)各部門(mén)清單HOTEL VI LIST 附件九24 項(xiàng)九、酒店應(yīng)用要素:西餐部 17 項(xiàng) J.Hotel A

31、pplication Elements: Western Restaurant (17 items):1、西餐餐牌封面、內(nèi)頁(yè)版式 2、早餐餐牌封面、內(nèi)頁(yè)版式 3、酒水牌封面、內(nèi)頁(yè)版式 4、牙簽套 5、臺(tái)墊紙 6、客房送餐效勞封面、內(nèi)頁(yè)版式 7、留座卡 8、送餐用具記錄表 9、特別推介10、試菜申請(qǐng)表11、酒水單12、蛋糕預(yù)定單13、每日市場(chǎng)購(gòu)貨表14、每日入廚物資方案表15、酒吧每日生果采購(gòu)單16、酒吧每日盤(pán)點(diǎn)表17、入廚點(diǎn)菜單1. Western restaurant menu (cover/ inner pages format) 2. Breakfast menu (cover/ inn

32、er pages format) 3. Beverages menu (cover/ inner pages format) 4. Toothpicks cover 5. Table pad paper 6. Guest room service (cover/ inner pages format) 7. Seat reserved card 8. Room service tableware record 9. Special recommendation 10. Dishes foretaste application 11. Beverages list 12. Cake order

33、13. Daily market purchase form 14. Daily Kitchen materials plan form 15. Daily Bars fruit purchase form 16. Daily Bars check form 17. Cooking dishes order十、酒店應(yīng)用要素:日本料理 7 項(xiàng) K.Hotel Application Elements: Japanese Food (7 items):1、餐牌封面、內(nèi)頁(yè)版式2、酒水牌封面、內(nèi)頁(yè)版式3、鐵板燒餐牌封面、內(nèi)頁(yè)版式4、筷子套5、牙簽套6、入廚單7、點(diǎn)菜卡1. Menu (cover/ i

34、nner pages format) 2. Beverages menu (cover/ inner pages format) 3. Teppanyaki menu (cover/ inner pages format) 4. Chopsticks cover 5. Toothpicks cover 6. Cooking order 7. Dishes order card酒店VI 設(shè)計(jì)各部門(mén)清單HOTEL VI LIST 附件拾27 項(xiàng)十一、酒店應(yīng)用要素:財(cái)務(wù)部 22 項(xiàng) L.Hotel Application Elements: Finance Department (22 items)

35、:1、前廳帳單帶孔2、前廳帳單信封3、收銀日?qǐng)?bào)表 4、商務(wù)中心憑證 5、采購(gòu)申請(qǐng)單 6、收費(fèi)單 7、收銀員帳務(wù)報(bào)表 8、簽帳單 9、應(yīng)收帳款明細(xì)表10、入庫(kù)單11、直撥單12、領(lǐng)料單13、倉(cāng)庫(kù)物資收付卡14、內(nèi)部調(diào)撥單15、內(nèi)部轉(zhuǎn)帳結(jié)算單16、報(bào)損單17、暫收款收據(jù)18、雜費(fèi)單19、付款證明單20、物資進(jìn)銷(xiāo)存日月報(bào)表21、盤(pán)點(diǎn)表22、結(jié)帳單1. Front Office bill (with drill) 2. Front Office bill envelop3 Daily cashier report 4. Business Center voucher 5. Purchase requi

36、sition form 6. Charges voucher 7. Cashiers account report 8. Bill signature receipt 9. Receivable account list 10. Warehouse warrant 11. Allotting list 12. Drawing list 13. Warehouse materials receiving card 14. Inner allotting list 15. Inner account transfer balance 16. Breakages & spoilage form 17

37、. Temporary payment receipt 18. Miscellaneous charges voucher 19. Payment Voucher 20. Daily/monthly materials stock, sales & balance report 21. Check form 22. Check-out list 十二、酒店應(yīng)用要素:保安部 5 項(xiàng) H.Hotel Application Elements: Security Department (5 items):1、特殊事件報(bào)告表2、空調(diào)主機(jī)運(yùn)行記錄3、重點(diǎn)部位平安記錄表4、消防隱患整改通知書(shū)5、消防器材檢

38、查表1. Special event report form 2. Air-conditioner operation record 3. Key part security record 4. Fire danger rectification notice 5. Fire equipment check form酒店VI 設(shè)計(jì)各部門(mén)清單HOTEL VI LIST 附件拾一25 項(xiàng)十三、酒店應(yīng)用要素:人事部 25 項(xiàng)N.Hotel Application Elements: Personnel Department (25 items):1、人事變動(dòng)表 2、人力申請(qǐng)表 3、儀容信表檢查問(wèn)題清

39、單 4、假期申請(qǐng)表 5、入職通知書(shū) 6、加班申請(qǐng)表 7、發(fā)放制服授權(quán)單 8、員工醫(yī)療申請(qǐng)單 9、員工排班表10、員工離職表11、員工考勤表12、員工遺失損壞物品補(bǔ)領(lǐng)申請(qǐng)表13、培訓(xùn)師每月總結(jié)匯報(bào)表14、培訓(xùn)考勤表15、培訓(xùn)課程學(xué)員評(píng)估表16、換班申請(qǐng)表17、新員工入職部門(mén)培訓(xùn)表18、離職接見(jiàn)咨詢(xún)表19、離職申請(qǐng)書(shū)20、簽到培訓(xùn)表21、紀(jì)律警告通知書(shū)22、職位申請(qǐng)表23、行李物品放行通知單24、部門(mén)培訓(xùn)實(shí)施記錄表25、部門(mén)培訓(xùn)每月方案表1. Personnel movement form 2. Personnel application form 3. Appearances check que

40、stionnaire 4. Leave application 5. Commencement notification 6. Overtime work application 7. Uniform issue authorization 8. Employees medical treatment application 9. Employee shift arrangement form 10. Employee resignation form 11. Employee attendance form 12. Employees articles loss & spoilage re-

41、drawing application13. Monthly trainer summary report 14. Training attendance form 15. Training course member appraisal form 16. Shift change application 17. Department training form of new employee 18. Resignation consultation form 19. Resignation application 20. Training attendance form 21. Miscon

42、duct warning notice 22. Job application 23. Luggage pass notice 24. Department training performance record 25. Monthly Department training plan酒店VI 設(shè)計(jì)各部門(mén)清單HOTEL VI LIST 附件拾二24 項(xiàng)十四、酒店應(yīng)用要素: O.Hotel Application Elements: 康體娛樂(lè)、桑拿部 15 項(xiàng) Recreation Department & Sauna (15 items):1、每日技師點(diǎn)、Call鐘登記表 2、技師月報(bào)表 3、

43、技師小費(fèi)單 4、賓客更衣登記表 5、消費(fèi)卡 6、飲品酒水單 7、營(yíng)業(yè)狀況表 8、報(bào)客表 9、訂房登記表10、技師上鐘日?qǐng)?bào)表11、技師警告/處分書(shū)12、技師返工表13、技師休假表14、價(jià)目表15、雜項(xiàng)單1. Daily technician hours/ call hours registration 2. Monthly technician report 3. Technician tips sheet 4. Guest clothes change registration 5. Consumption card 6. Drinks and beverages list 7. Operation status form 8. Guest number report form 9. Room reservation registration 10. Daily technician hours report 11. T

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