商超零售賣場百貨門店運營管理 沃爾瑪 基礎(chǔ)領(lǐng)導(dǎo)藝術(shù)培訓(xùn)課 Lesson11-Asso. Development

1、Store of Learning第十一課培訓(xùn)店領(lǐng)導(dǎo)藝術(shù)閱讀練習(xí)Store of Learning- Confidential - TIME MMMM, yy January, 09 Training, HRPage PAGE 7 of NUMPAGES 7LEADERSHIP LESSON領(lǐng)導(dǎo)藝術(shù)課程 Associate Development員工發(fā)展As a Manager of Associates, you will be assessed on the development of your Associates. Training and developing Associates

2、 is everyones responsibility.作為員工們的管理者，你將為員工們的發(fā)展而受評定，培訓(xùn)和發(fā)展員工是每個人的責(zé)任。It is your responsibility as a Manager to make certain that your Associates know their jobs. Training is not only important for new Associates, but long-term Associates as well. Wal-Mart is a tremendously fast growing company-job as

3、signments change and new techniques are constantly being introduced. Those long-term Associates will need reinforcement and training when the changes affect them. Above all else, never assume that a new or long-term Associate understands a job that they are performing for the first time. Many times,

4、 in an attempt to impress you, they will tell you that they do know the job function. Of course, you can visualize the problems that may occur if someone is assigned to a new job, say receiving freight, and doesnt really understand what to do. We are going to cover some procedures that will help you

5、 train your Associates, but remember, to really be effective, you must have knowledge of the procedure yourself.確認你的每個員工都了解他們的工作是你作為一個管理者應(yīng)負的責(zé)任。培訓(xùn)不僅是對新員工而言是重要的，對老員工亦然。沃爾瑪是一個極速發(fā)展的公司工作任務(wù)在變化，新的技術(shù)不斷引進。那些老員工面臨這些改變需要不斷地強化與培訓(xùn)。除了以上這些，決不要假設(shè)一個新員工或老員工在第一次表現(xiàn)時就理解了一份工作。許多時候，為了給你留下深刻印象，他們會告訴你他們已經(jīng)了解了工作職能，當(dāng)然，你可以觀察到當(dāng)某

6、人接受一份新工作，例如收貨，而并不真正理解如何去做時，會產(chǎn)生許多問題，我們將涉及一些能幫助你培訓(xùn)員工的程序，但記住，要想真正有效，你必須自己理解這些程序。Be Prepared充分準(zhǔn)備If you are knowledgeable of the procedures or subject, the next step is you must be prepared to teach. There is nothing worse than going into a training session unprepared. The following suggestions will aid

7、you in preparing for a presentation.如果你很了解某個程序或課題，下一步你要做的就是你必須準(zhǔn)備好教授它。沒有什么比進入一個沒有準(zhǔn)備好的培訓(xùn)課題更糟的了。下面的建議將幫助你作好準(zhǔn)備。Determine the date subject will be taught.決定課題將被教授的日期。Create an objective for the session. Remember every training session should have an objective. A good objective should have the following e

8、lements: behavior, condition, and standard.為這次課題設(shè)立一個目標(biāo)，記住每個培訓(xùn)課題都有一個目標(biāo)，一個好的目標(biāo)有以下幾要素：行為、條件和標(biāo)準(zhǔn)。Create a list of all the training aids, supplies, and equipment you will need for your class. Check them off when you set up so you will have everything ready when you start.制作一個你上課時需要的一切培訓(xùn)幫助，供給和設(shè)備，當(dāng)你建立好時再檢查一

9、遍，以便當(dāng)你開始時一切都準(zhǔn)備就緒。Determine what method will be used for teaching. The flow of an effective class should contain an introduction, body, summary, and evaluation. 決定教授時要用的手段，有效的課程流程包括：介紹、主體、結(jié)論和評估。Just think of this as a road map, a guide that gets you from the beginning to the end in logical sequence.

10、Also, this will help you to be prepared and have everything accessible for teaching.把這僅僅作為一張向?qū)D，一個指引你從開始到結(jié)束的邏輯過程，同時，這將幫助你作好充分準(zhǔn)備并你一切都易于傳授。How Do You Instruct Or Train如何介紹與培訓(xùn)Listed below are some methods of instruction that have been used effectively for years by trainers and educators.下面是一些被培訓(xùn)者和教育者使用

11、過的行之有效的指導(dǎo)方式。Individualized Instruction-Realize that everyone is different with different abilities. Some Associates will learn at a different pace than others. You must adapt your training to this, dont set the same standards for all your Associates. Learn to be patient, just because someone learns

12、slowly does not mean they dont learn well. Also, Associates learn better in a one-to-one relationship than they do in a group. When you have an Associate to instruct, get him/her in a quiet place. Remove the Associate from all obstacles, such as balers, forklifts, etc. This way, you have their full

13、attention and better ensure that they will retain what you are teaching.個性化指導(dǎo)認識至每個人都是不同的，擁有不同的能力。一些員工會與其它員工的學(xué)習(xí)步伐不同，你必須調(diào)整你的培訓(xùn)以適應(yīng)它，不要為所有的員工設(shè)立同一個標(biāo)準(zhǔn)。學(xué)會耐心些，因此有些人學(xué)得慢并不代表他們學(xué)得不好。同時，員工在一對一關(guān)系下的學(xué)習(xí)效果優(yōu)于小組學(xué)習(xí)，當(dāng)你有員工要指導(dǎo)時，為他們找一個安靜的地方，將員工帶離一切障礙物，如商品、叉車等等，這樣，你才能擁有他們的全部注意力，并更好地確保他們將記住你教授的東西。Realistically, it will not al

14、ways be possible to train Associates one-to-one because of the time element and your other responsibilities. Try to keep your training groups as small as possible; the basic rule is no more than 20 trainees per instructor.在實際中，因為時間因素和你的其它責(zé)任的限制，不可能總是一對一地培訓(xùn)員工，盡量保證你的培訓(xùn)小組越小越好，基本法則是一個指導(dǎo)者不要超過20個培訓(xùn)者。Get Th

15、eir Attention-You must get Associates to listen before they learn. 吸引他的注意力你必須在員工學(xué)習(xí)之前讓他們傾聽。 Once again, remove the individual from outside distractions before you begin instruction. Initiate the instruction process by asking the individual some basic questions and let them give you the answer. This i

16、s the use of feedback and it is the best way to ensure you have the individuals attention. But remember, some Associates attention span is longer than others. Know your Associates, know your subject matter, and you will know how much to try to teach in a given time period.再一次，在你開始指導(dǎo)前，將培訓(xùn)者帶離外部干擾，問培訓(xùn)者

17、一些基本的問題并讓他們給你答案來發(fā)起一個指導(dǎo)過程，這就是反饋的作用，并且是保證你獲得他們注意力的最佳方法。但是記住，一些員工的注意力可以將續(xù)得比其它人時間更長。了解你的員工，了解你的題目情況，你將知道在給定的時間內(nèi)有多少要盡量教授。Arouse Interest-This will probably be more difficult with long-term Associates than with new Associates. To arouse interest in a job, you must be a salesperson, as well as an instructo

18、r. Point out to the Associate how important the job is as related to the entire operation. Also, without making promises you cant keep, point out what the Associate can gain from performing the job well. More times than not, Associates want to do a job well and if you will encourage them in the begi

19、nning, they will try their best. When retraining long-term Associates, arousing interest may very well be the key to whether or not they perform adequately.引起興趣老員工在這方面將比新員工更加困難。對一份工作引起興趣，你必須成為像一位指導(dǎo)者一樣好的推銷員。給員工指出在聯(lián)第到整個營運方面，工作是如何的重要。同樣，在不作任何你不能實現(xiàn)的承諾情況下，指出員工可以從出色完成任何中獲得什么。或長或短的時間內(nèi)，員工們會要求把工作做好。而如果你將在開始鼓

20、勵他們，他們會盡他們最大的努力。在培訓(xùn)老員工時，引起興趣可能會很好地成為他們是否恰當(dāng)?shù)芈男新氊?zé)的關(guān)鍵。Create Desire-This is the true test of a good instructor or trainer. You must make the Associate realize the importance of the job and “fire them up” to do it. Once again, point out to the Associates their future potential if the job is done right.

21、However, in most cases the Associate will have the desire and will want to do the job well, particularly if you have done the first three steps. What you have to do is make certain that the Associate does not lose that initial desire.產(chǎn)生需求這是一個好的指導(dǎo)者或培訓(xùn)正確的一課。你必須讓員工認識到工作的重要性并激勵他們?nèi)プ?。再一次地向員工指出如果他們的工作做得對，他

22、們的未來將是無可限量。然而，在多數(shù)案例中，員工將有這一欲望并想把工作做好。特別是如果你已經(jīng)做了前三步。你要做的就是確定員工不會失掉最先的欲求。Suggest Action-Actually give the Associate advice on how you would do the job. Many Associates have trouble simply beginning something new and will need your help. Spend some extra time with the Associates and assist in laying ou

23、t their plans and goals for performing the job. If you do this, they will be more likely to come to you if they encounter problems.建議行動正確地給予員工建議，你將怎樣做這項工作。許多員工僅僅在新事物開始時有些困難。他們需要你的幫助?；ㄒ恍╊~外的時間和員工一起，幫助他們規(guī)劃他們關(guān)于完成工作的計劃和目標(biāo)。如果你這樣做，他們便會在面臨問題時更喜歡來找你。This is the key to being a good Manager, as well as a Train

24、er. Go back at various intervals and see how the Associate is doing. Let them know you care how they are doing and that you want to help. Dont leave to chance that the Associate has clearly understood all your instructions. Make certain, by regular checks, that the Associate is doing the job right.

25、Also, dont forget to give the Associate the proper recognition for doing the job well.這是成為一名和培訓(xùn)員一樣好的經(jīng)理的著急。回過頭來在各種各樣內(nèi)部事情中看看員工是怎樣做的。讓他們知道你并注他們做成怎樣，你也需要幫助。別放棄員工清楚地了解你所有指導(dǎo)的機會。定時地檢查，確認員工把工作做好。同樣，別忘了給員工正確的認識去把工作做好。Other Training Tips-One very good training aid is the use of experienced Associates in train

26、ing. Using experienced Associates will accomplish two things. First, it is an excellent training method and second, it will help build the self-image and motivate those long-term Associates who are doing the training. 其它的培訓(xùn)貼士一個很好的培訓(xùn)援助就是用經(jīng)驗豐富的員工來培訓(xùn)，用有經(jīng)驗的員工將會實現(xiàn)以下兩點：首先，這是一個極好的培訓(xùn)方式；第二，這有助于建立個人形象并激勵那些做培訓(xùn)

27、的老員工。Make your training an ongoing process, not only for your Associates, but also for you. As you plan your schedule from week to week, set time aside for training. Be aware that job instruction is a never-ending process. Monitor your Associates and keep them trained. A person never stops learning

28、and changes never cease in a company like Wal-Mart. 讓你的培訓(xùn)處于進行的過程，不僅僅是為了你的員工，也是為你自己。當(dāng)你以量期來計劃你的時間時，把培訓(xùn)的時間另外放出來。留意工作指導(dǎo)是一個永不完結(jié)的過程。監(jiān)督你的員工并讓他們不斷地得到培訓(xùn)。一個人永不會停止學(xué)習(xí)，而改變永遠不會在一個像沃爾瑪這樣的公司里消失。The hourly Associates of today are the leaders of tomorrow, and we take great pride at Wal-Mart in our efforts to promote

29、from within. Therefore, it is your job as a Manager to develop future leaders, to be a mentor. Not only does this help you run your area, but it gives your Associates pride in their job and motivates them to excel.今天的鐘點工就是明天的領(lǐng)導(dǎo)。我們對沃爾瑪在內(nèi)部晉升所做的努力感到無比自豪。所以這是你作為一名經(jīng)理的職責(zé)：發(fā)展未來的領(lǐng)導(dǎo)人，做一名良師益友。這不僅幫你做好你的工作，也使員工對

30、他們的工作感到自豪，促使他們追求卓越。Identify Associates with potential, desire, and ability, then begin to give the additional responsibility, such as running doors in Receiving, monitoring Orderfilling screens, or assisting you with staffing. You need to spend extra time teaching and providing feedback, which helps them grow.確認員工的潛力，欲求和能力，然后給予額外的責(zé)任，如管理收貨門、臨管分貨屏幕，或者幫你參謀。你需要額外的時間教導(dǎo)和提供那些有助他們成長的反饋。A good mentor:一個良題益友Listens傾聽Encourages鼓勵I(lǐng)nstills vision灌輸理念Manages管理Instructs指導(dǎo)Manages risks控制風(fēng)險Provid