講義課件成果sq

1、Procedure contents/程序內(nèi)容:Framework for standardisedDrawing up and approving Qualitys/標(biāo)準(zhǔn)化文件框架s/編制和審批質(zhì)量文件3. Distributing Qualitys/分發(fā)質(zhì)量文件4. Changing and modifying Qualitys/更改和修改質(zhì)量文件Destroying QualityControlling Quality質(zhì)量文件（2 級文件）Controlling keys/銷毀質(zhì)量文件s drafted in hos (level-2s) /控制酒店起草的s drafted in hea

2、d offiervice departments (level-2s) / 控制總部服務(wù)部門起草的重要文件（2 級文件）1. FRAMEWORK FOR STANDARDISEDS/標(biāo)準(zhǔn)化文件框架All Quality Quality Manager.s on the currenternational standards are drafted or checked by the有關(guān)當(dāng)前國際標(biāo)準(zhǔn)的所有質(zhì)量文件均有質(zhì)量經(jīng)理起草或檢查。There is a standardised framework for all Quality建立用于所有質(zhì)量文件的標(biāo)準(zhǔn)化架構(gòu)。s.All Qualitys

3、have a reference number, a draft number and date of ie.所有的質(zhì)量文件都有一個參考、草案和日期。s dealing with procedures indicate the people who drafted, checked and approved the procedure.有關(guān)程序文件需注明該程序的起草人、審核人和批準(zhǔn)人。Thenumbering system is standardized and begins win initial corresponding tothe module concerned:文件系統(tǒng)是標(biāo)準(zhǔn)化的，

4、并以相關(guān)模塊所對應(yīng)的首字母開始：Names/Visas/簽準(zhǔn):Addressed to/收件人:Written by / 起草Stephanie MoreectronicIBIS China/宜必思中國Checked by / 審核Anne-Claire BayadaElectronicIBIS China/宜必思中國Approved by / 批準(zhǔn)Gilles LarriveElectronicIBIS China/宜必思中國Quality for Ibis means: the control ofs essential to the effective operation of the

5、Quality System.Ibis 質(zhì)量是指：控制質(zhì)量體系有效運(yùn)行所必須的文件。CONTROL / 文件控制No. SQ 003Page/頁數(shù)：1/5Revi/版本：0Date/日期：17/07/2008QUALITY PROCEDURE質(zhì)量程序MODULE: QUALITY SYSTEM模塊：質(zhì)量體系SQ = Quality System SQ = 質(zhì)量體系PA = AssotedrPA = 相關(guān)供應(yīng)商PER = PER =nelPC = Customer ServicePC = 顧務(wù)A = Procurement A = 采購ENV = Environment ENV = 環(huán)境MT =

6、 Technical Ma MT = 技術(shù)維修enanceSC = Customer Satisfaction SC = 顧客滿意度SEC = Safety SEC = 安全CED = Design and Development CED = 設(shè)計與開發(fā) The initial on Technicals is preceded by the letters DT for “Technical”.技術(shù)文件上的首字母前加字母 DT，表示“技術(shù)文件”。 Quality Tools are identified by the letters OQ. /質(zhì)量工具用英文字母 OQ 標(biāo)識。2. DRAWI

7、NG UP AND APPROVING QUALITYS/編制和審批質(zhì)量文件This stage is conducted in accordance with Quality procedure SQ 004.此階段按照質(zhì)量程序 SQ 004 進(jìn)行。3. DISTRIBUTING QUALITYS/分發(fā)質(zhì)量文件This stage is conducted in accordance with Quality procedure SQ 005.此階段按照質(zhì)量程序 SQ 005 進(jìn)行。4. CHANGING AND MODIFYING QUALITYS/更改和修改質(zhì)量文件This stage

8、is conducted in accordance with Quality procedure SQ 006.此階段按照質(zhì)量程序 SQ 006 進(jìn)行。5. DESTROYING QUALITYS/銷毀質(zhì)量文件This stage is conducted in accordance with Quality procedure SQ 007.此階段按照質(zhì)量程序 SQ 007 進(jìn)行。Names/Visas/簽準(zhǔn):Addressed to/收件人:Written by / 起草Stephanie MoreectronicIBIS China/宜必思中國Checked by / 審核Anne-C

9、laire BayadaElectronicIBIS China/宜必思中國Approved by / 批準(zhǔn)Gilles LarriveElectronicIBIS China/宜必思中國CONTROL / 文件控制No. SQ 003Page/頁數(shù)：2/5Revi/版本：0Date/日期：17/07/2008QUALITY PROCEDURE質(zhì)量程序MODULE: QUALITY SYSTEM模塊：質(zhì)量體系6. CONTROLLING QUALITY控制酒店起草的質(zhì)量文件S DRAFTED IN HOS6.1 Principle/原則HoGeneral Managers and their

10、hostaff use the Qualitys foundanual no.2(Procedures and Technicals) or Manual no.3 (ISO Quality Tools).使用手冊 2（程序與技術(shù)文件）或手冊 3（ISO 質(zhì)量工酒店的總經(jīng)理和他們的酒店具）所載明的質(zhì)量文件。6.2 Creating or modifyings/創(chuàng)建或修改文件HoGeneral Managers or qualified individuals cso/酒店的總經(jīng)理或合格還可以:create new Qualitymodify the Qualitys or/創(chuàng)建新的質(zhì)量文件或s

11、 distributed to them/修改發(fā)給他們的質(zhì)量文件If and only if thes meet the hochains quality objectives and the specific needs oftheir hooperations.當(dāng)且僅當(dāng)這些文件符合連鎖酒店的質(zhì)量目標(biāo)和他們酒店業(yè)務(wù)的具體需要。his case, the HoManagers or qualified individuals must identify the Qualitysaccording to the referenced ISO quality tool identification

12、 procedure (e.g.: OQ PC 008 ver2 ifthe “room inspection”has been modified).必須根據(jù)的 ISO 質(zhì)量工具識別程序識別這些質(zhì)量在這種情況下，酒店經(jīng)理或合格文件（例如：OQ PC 008 第 2 版，如果“客房檢查”文件已被修改）。Forst are not referencedhe existing ISO Quality Tools:現(xiàn)有 ISO 質(zhì)量工具沒有的文件：Identification is conducted by attributing/通過以下屬性來識別:- a verno./版本號,a date/日期,

13、an name(type of等）。, where it will be used, etc.)./標(biāo)識符（文件類型、使用地點(diǎn)，等E.g.: No.1, 06/2001, Front Office (for aused at the front Office)例如：第 1 版、2001 年 6 月、前廳部（由前廳部使用的文件）Names/Visas/簽準(zhǔn):Addressed to/收件人:Written by / 起草Stephanie MoreectronicIBIS China/宜必思中國Checked by / 審核Anne-Claire BayadaElectronicIBIS Chi

14、na/宜必思中國Approved by / 批準(zhǔn)Gilles LarriveElectronicIBIS China/宜必思中國CONTROL / 文件控制No. SQ 003Page/頁數(shù)：3/5Revi/版本：0Date/日期：17/07/2008QUALITY PROCEDURE質(zhì)量程序MODULE: QUALITY SYSTEM模塊：質(zhì)量體系E.g.: No.1, 08/2001, HH (for aused by the Head Housekeeper)例如：第 1 版、2001 年 8 月、客房部主管（由客房部主管使用的文件）6.3 Managings / 管理文件Manager

15、s or qualified individuals must oversee the management of what are referred to as level-2Qualitylist of Quality經(jīng)理或合格s (distribution, new ver s currently in use.s, archiving, and outdatedness) and keep an updated必須監(jiān)督被稱為 2 級質(zhì)量文件的管理工作（分發(fā)、新版本、歸檔，及過時），并保持一個當(dāng)前在用質(zhì)量文件的最新。7. CONTROLLING KEY DEPARTMENTS (LEVE

16、L-2S DRAFTED IN HEAD OFFI S)ERVICE控制總部服務(wù)部門起草的重要文件（2 級文件）Employees in each department use key working because:s. They can be identified as a key每個部門的雇員都使用重要的工作文件。它們之所以能被確認(rèn)為重要的文件，是因為：-they are used frequently/它們經(jīng)常被使用-or they are reference/instruction books for the service department concerned或它們是有關(guān)服務(wù)部

17、門的參考/說明書-or they are workings created by a head offiervice department, but used by hos或它們是由總部服務(wù)部門創(chuàng)建的工作文件，但供酒店使用-or they validate certain proses/或它們驗證某些流程-or they enabetter management of the service departmentivity或它們能實(shí)現(xiàn)更好的服務(wù)部門活動管理These pros have a common feature: they contribute to the management of

18、 the Ibis qualitys.這些文件有一個共同的特點(diǎn)：它們有助于管理 Ibis 質(zhì)量流程。These keys are managed by department and/or service department.這些文件是由部門和/或服務(wù)部門管理的重要文件。The list of keys is drawn up by department and/or service department.Names/Visas/簽準(zhǔn):Addressed to/收件人:Written by / 起草Stephanie MoreectronicIBIS China/宜必思中國Checked by / 審核Anne-Claire BayadaElectronicIBIS China/宜必思中國Approved by / 批準(zhǔn)Gilles LarriveElectronicIBIS China/宜必思中國CONTROL / 文件控制No. SQ 003Page/頁數(shù)：4/5Revi/版本：0Date/日期：17/07/2008QU