商務英語-郵件(一)

1、上海力順船用配件有限公司MARISO CORPORATION商務英語- 電子郵件英語（一）投訴與致歉Apology for late deliveryApology for sending wrong goodsComplaint and apology1 Apology for late deliveryA 因出貨延遲而道歉1）We now make an apology to you for the delay of delivery.2) Please accept our apology for3) We regret to say thatis our responsibility.

2、4) We regret to say that5) It is regrettable that6)We expressed our regret for the fact thatB 委婉請求對方的諒解1）We hope the carelessness of _ will not influence our relation.2) Please do not let_ negatively affect our relationship.3) The cooperation will not be deteriorated by_.Sample letter Thank your ver

3、y much for your email. We are quite sorry for the late delivery. (說明出貨延遲的原因).Carefully checking (依據文件的名稱及編號),we found that the goods (說明貨物的情況).We very much regret to say that the matter has slipped our attention.After finding this mistake, we have (采取的補救措施),If nothing goes wrong during the transit,

4、you will receive the products (預計到達的日期).Hopefully, this late delivery will not deteriorate our relationship.If you have any questions, please contact me directly. We appreciate your under-standing. 延遲的原因，如： 原材料短缺 There is a shortage of raw materials. 發(fā)現部分產品破損 The products in warehouse are suffering

5、from leakage. 產品受潮 The products are suffering from moisture. 貨物的情況，如： 還停留在港口 remained in the port 未包裝 had not been packed 由于破漏受損 were damaged because of the rough leakage 其他的補救措施,如： 立即裝運 Shipped the products immediately 空運貨物 delivered the products by air2. Apology for sending wrong goodsA表示我方認真檢查出貨錯

6、誤的原因We hardly receive the complaints like this, thus weWe with great attention.Refer to your complaints, has its special importance.B提出補救措施1）Thus, we would2) would be appreciated.3) We hope you can as a necessary compensation.C 再次重申彌補措施1）we will make great effort to2) Kinds of measures would be take

7、n to 3) will be sent to you quite soon as remedial measures.Sample letterAfter receiving your email, we attached this matter our closer attention. As it has never happened before, we check every step of this process with awareness.After a careful check-up by our staff, we found that (弄錯產品的原因).As a r

8、esult, the purchases with (發(fā)貨錯誤)are not in order. Therefore, please (補救措施)and we will be in charge of all the related expenses.Besides, we have sent the right ones (發(fā)送方式及日期).If this works smoothly, they will reach you in (預計到達的日期或期限).We have taken all necessary actions to guarantee (彌補措施).We apologize for any inconvenience. 弄錯產品的原因品牌名稱 brand name was wrong. 標記 tag was messed up. 發(fā)貨錯誤的類型錯誤材料 incorrect materials劣質 poor quality錯誤造型 wrong modeling 彌補措施補償金 the compensation優(yōu)等質量 the superior quality符合樣品的貨物 the goods equal to sample/ your drawingCommon mistakes1“關于”Regarding